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Reviews of Holiday Inn Akron West - Fairlawn, an IHG Hotel

3 out of 5
Holiday Inn Akron West - Fairlawn, an IHG Hotel
4073 Medina Road, Akron, OH

Reviews

7.6

Good

Rating 10 - Excellent. 123 out of 342 reviews" "
Rating 8 - Good. 103 out of 342 reviews" "
Rating 6 - Okay. 52 out of 342 reviews" "
Rating 4 - Poor. 43 out of 342 reviews" "
Rating 2 - Terrible. 21 out of 342 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that there was an additional $20 charge when we checked in. Because we have to leave very early 3:45, we will be able to have breakfast. We were charge extra for that, but can't get our money back
Stayed 1 night in Apr 2024
Response from Ben on 13 Apr 2024
Sorry to hear your stay did not meet your expectations.

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Overall, we had a good visit. The front desk was always helpful. We were not pleased with housekeeping. We had to request towels after the first night. The towels in this hotel are horrible,,,very small and very thin and need to be replaced.
Stayed 3 nights in Apr 2024
Response from Ben on 11 Apr 2024
Thank you for staying with us.

4/10 Poor

Sam

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was run down
Stayed 1 night in Mar 2024
Response from Ben on 3 Mar 2024
We are sorry to hear your stay did not meet your expectations

6/10 Okay

Ronald

Travelled with family
Disliked: Staff & service
The stay was quiet. My complaint would be that when we checked in, i asked what time is breakest? The person said breakfast was from 6 to 10. We got up the next morning and went down for breakfast. No one was around the breakfast area so we started getting food on a plate and as we were doing that, two workers came by and asked if we had breakfast vouchers. We were like what breakfast vouchers? No one had told us anything about needing a breakfast voucher. Then we were told it was $9 a voucher and had to get them from the front desk. There was no silverware and we took one look at the quality of the food we had on the plate, threw it away, checked out and went out to breakfast. Cant recommend a stay here.
Stayed 1 night in Feb 2024
Response from Ben on 19 Feb 2024
We are sorry to hear your stay did not meet your expectations

10/10 Excellent

Doug

Stayed 1 night in Feb 2024
Response from Ben on 22 Mar 2024
We're glad you enjoyed your stay with us!

6/10 Okay

Timothy

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property and room are on their way out - the bed was clean but the room was in poor shape overall and the facility looks like it is going to be torn down soon. The staff were nice and appropriate but I would not stay there again due to the obvious fact the place has seen its' better days - new Holiday Inn Express 13 minutes to the west on 18 was brand new and a better option.
Stayed 1 night in Nov 2023
Response from Ben on 27 Nov 2023
We're sorry to hear your stay did not meet with your expectations

8/10 Good

Lori

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ben on 9 Nov 2023
Thank you for staying with us!

8/10 Good

Damya

Stayed 2 nights in Oct 2023
Response from Ben on 2 Nov 2023
Thank you for staying with us!

4/10 Poor

Lauren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and dirty. Do not recommend
Stayed 1 night in Oct 2023
Response from Ben on 18 Oct 2023
We are sorry to hear your stay did not meet with your expectations

10/10 Excellent

Claire

Stayed 1 night in Oct 2023
Response from Ben on 4 Nov 2023
We're glad you enjoyed your stay with us!

10/10 Excellent

Dustin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ben on 3 Oct 2023
We are glad to hear you enjoyed your stay with us!

4/10 Poor

Lista

Stayed 1 night in Sep 2023
Response from Ben on 25 Oct 2023
Thank you for a staying with us!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ben on 28 Sept 2023
We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Hector Alexis, Perrysburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 1 night in Sep 2023
Response from Ben on 19 Sept 2023
We're glad to hear you enjoyed your stay!

4/10 Poor

chris

Disliked: Property conditions & facilities
Title
Tub did not drain properly, the guy working the bar in the restaurant reeked of marijuana, the pool wasn’t working, and the hotel computer for guest was down
Stayed 2 nights in Sep 2023
Response from Ben on 30 Oct 2023
We are sorry to hear your stay with us did not meet your expectations.

10/10 Excellent

Molly

Stayed 1 night in Sep 2023
Response from Ben on 28 Sept 2023
Thank you for staying with us!

6/10 Okay

Marion

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
No ventilation in the bathroom. Noisy air conditioning.
Stayed 1 night in Sep 2023
Response from Ben on 11 Sept 2023
We're sorry your stay with us did not meet your expectations.

10/10 Excellent

MANSOOR

Liked: Staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2023
Response from Ben on 1 Sept 2023
We're glad to hear you enjoyed your stay with us!

2/10 Terrible

Stuart

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor quality, filthy toilets and bathroom, bedding wrinkled and stained, floor unswept
Stayed 1 night in Aug 2023
Response from Ben on 24 Aug 2023
We apologize for not meeting your expectations

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Ben on 20 Aug 2023
Thank you for staying with us.

8/10 Good

Adrian

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Ben on 16 Aug 2023
Thank you for staying with us.

10/10 Excellent

JAMIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, staff was polite and gave us recommendations for eating and tips to get to our music venue.
Stayed 1 night in Aug 2023
Response from Ben on 16 Aug 2023
We're glad to hear you enjoyed your stay!

4/10 Poor

Holly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ben on 6 Aug 2023
Thank you for staying with us

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so comfortable!
Stayed 2 nights in Jul 2023
Response from Ben on 5 Aug 2023
We are glad to hear you enjoyed your stay!

6/10 Okay

Scott

Stayed 1 night in Jul 2023
Response from Ben on 20 Aug 2023
Thank you for staying with us.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at checkin was awesome!
Stayed 1 night in Jul 2023
Response from Ben on 22 Jul 2023
We're glad to her you enjoyed your stay!

8/10 Good

Sherri

Stayed 1 night in Jul 2023
Response from Ben on 16 Aug 2023
Thank you for staying with us.

8/10 Good

Eigo

Stayed 1 night in Jul 2023
Response from Ben on 5 Jul 2023
Thank you for staying with us!

10/10 Excellent

Barb

Stayed 1 night in Jun 2023
Response from Ben on 29 Jun 2023
Thank you for the positive review

4/10 Poor

Kristin

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jun 2023
Response from Ben on 28 Jun 2023
Thank you for staying with us!

10/10 Excellent

Jenelle

Stayed 1 night in Jun 2023
Response from Ben on 28 Jun 2023
We're glad to hear you enjoyed your stay!

6/10 Okay

Martha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The surfaces of most of the furniture felt sticky and unclean. The remote for TV was especially sticky.. we didn’t want to touch it. The carpet was not clean. The toilet flush mechanism worked but was long and loud and high filling.
Stayed 1 night in Jun 2023
Response from Ben on 28 Jun 2023
We apologize for the cleanliness issues you had while staying with us

6/10 Okay

Jafar

Stayed 1 night in Jun 2023
Response from Ben on 28 Jun 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ben on 28 Jun 2023
Thank you for staying with us!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little hard to locate, but convenient parking
Stayed 1 night in Jun 2023
Response from Ben on 22 Jun 2023
Thank you for staying with us!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff willingness to help.
Stayed 2 nights in Jun 2023
Response from Ben on 22 Jun 2023
Thank you for staying with us!

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service
I appreciated the staff's friendliness and willingness to help. However, I feel that some updates need to be done to the hotel to bring it up to a traveler's liking.
Stayed 1 night in Jun 2023
Response from Ben on 22 Jun 2023
Thank you for staying with us!

8/10 Good

Letitia

Stayed 1 night in Jun 2023
Response from Ben on 6 Jul 2023
Thank you for staying with us!

10/10 Excellent

MATTHEW

Travelled with group
Liked: Cleanliness, staff & service
Staff was very friendly & professional. Front desk was great, easy check in, very accommodating. Breakfast was very good, staff in restaurant was great.
Stayed 3 nights in Jun 2023
Response from Angie on 17 Jun 2023
Thank you for your wonderful review! I will be sure to share it with the staff.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Angie on 17 Jun 2023
Thanks for your review!

10/10 Excellent

Eloina

Stayed 2 nights in Jun 2023
Response from Ben on 28 Jun 2023
We're glad to hear you enjoyed your stay with us!

2/10 Terrible

Courtney

Stayed 3 nights in Jun 2023
Response from Ben on 28 Jun 2023
We're sorry your stay did not meet your expectations

10/10 Excellent

Zoe

Stayed 1 night in Jun 2023
Response from Ben on 6 Jun 2023
We're glad to hear you enjoyed your stay with us!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was more than kind. Very clean. Smelled fresh. Bed was super comfortable. Loved this hotel.
Stayed 1 night in Jun 2023
Response from Ben on 5 Jun 2023
We're glad to hear you enjoyed your stay

8/10 Good

Jitendra

Travelled with family and small children
Liked: Cleanliness
There should be some kind of assistance from hotel staff to shift the luggage from their vehicle to room.
Stayed 1 night in May 2023
Response from Ben on 5 Jun 2023
Thank you for staying with us. Unfortunately, the hotel does not have a concierge service.

6/10 Okay

LaKeisha

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property needs some cleaning to do in the front. The weeds are over grown. In our room there was mold on the outside of the shower. The microwave was very old. The worst part was the noise from the air conditioning unit! It was so loud it kept waking me up. The bed was comfortable. The hotel was convenient to stores and restaurants.
Stayed 2 nights in May 2023
Response from Ben on 5 Jun 2023
We're sorry to hear your stay did not meet your expectations

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ben on 17 May 2023
Thank you for staying with us!

4/10 Poor

Mark

Stayed 1 night in May 2023
Response from Ben on 17 May 2023
we're sorry to hear your stay did not meet your expectations

8/10 Good

Cynthia

Stayed 3 nights in Apr 2023
Response from Ben on 4 May 2023
Thank you for the kind review!

8/10 Good

CHERYL

Stayed 2 nights in Apr 2023
Response from Ben on 4 May 2023
Thank you for the positive review... We look forward to seeing you again soon!