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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property
Hotel with a full-service spa, 4-minute walk to Grand Cercle Casino

Choose dates to view prices

Urban Hotel Aix-les-Bains, BW Signature Collection, is steps from Grand Cercle Casino. Guests value the dry cleaning/laundry services for longer stays. The indoor pool area has comfy sun loungers, and the sauna and steam room offer perfect relaxation spots.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • Pool
  • 24/7 front desk
  • Air conditioning
The current price is NZ$166
includes taxes & fees
7 Dec - 8 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(22 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • Sleeps 5
  • 1 King Bed

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  • Parking included
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The price is NZ$114
includes taxes & fees
23 Nov - 24 Nov
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About the area

Map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100

What's nearby

  • Congress Centre - 3 min walk - 0.3 km
  • Grand Cercle Casino - 3 min walk - 0.3 km
  • Château de la Roche du Roi - 8 min walk - 0.7 km
  • Thermes Chevalley - 8 min walk - 0.7 km
  • National Thermal Baths - 17 min walk - 1.5 km

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Le Passé - ‬6 min walk
  • ‪La Balançoire By La Bicyclette Rose - ‬6 min walk
  • ‪La Rotonde - ‬3 min walk
  • ‪Café des Bains - ‬6 min walk
  • ‪L'Arbre A Palabres - ‬6 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

Hotel remodelled in 2019 and located near Grand Cercle Casino
Located close to Thermes Chevalley and National Thermal Baths, Urban Hotel Aix-les-Bains, BW Signature Collection provides dry cleaning/laundry services, a gym and a business centre. Active travellers can enjoy cycling at this hotel. Treat yourself to some rest and relaxation at Espace détente, the on-site spa. In addition to a steam room and a sauna, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool, along with sunloungers
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • Express check-out, 1 meeting room and smoke-free property
  • Multilingual staff, a lift and a front desk safe
Room features
All 62 rooms feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with digital channels
  • Free infant beds, electric kettles and heating

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The price is NZ$212
includes taxes & fees
30 Nov - 1 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 13 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Renovated entire property - March 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Wednesday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 3 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of 22 Nov 2025, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on 7 Dec 2025 start from NZ$160.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Urban Hotel Aix-les-Bains, BW Signature Collection pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Urban Hotel Aix-les-Bains, BW Signature Collection?

Self-parking is available for EUR 13 per night. Limited spots are available.

What time is check-in at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Urban Hotel Aix-les-Bains, BW Signature Collection?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Where is Urban Hotel Aix-les-Bains, BW Signature Collection located?

Located in Aix-les-Bains City Center, this spa hotel is within a 10-minute walk of Grand Cercle Casino and Thermes Chevalley. National Thermal Baths and Lake Bourget are also within 2 mi (3 km). Aix-les-Bains - Le Revard Station is 6 minutes by foot.

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Reviews

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

8.4

Very good

9.0

Cleanliness

8.4

Location

8.4

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 169 out of 363 reviews
Rating 8 - Good. 125 out of 363 reviews
Rating 6 - Okay. 33 out of 363 reviews
Rating 4 - Poor. 20 out of 363 reviews
Rating 2 - Terrible. 16 out of 363 reviews

Reviews

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025

6/10 Okay

Pascal

Liked: Property conditions & facilities
Super
Stayed 1 night in May 2025

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Jolie chambre spacieuse, propre et moderne avec tout ce qu'il faut à l'intérieur et du rangement. Grand lit confortable. Personnel aimable et accueillant. Spa propre et très agréable. Hôtel à proximité de tout. Petit déjeuner copieux et varié. Rien à redire.
Stayed 1 night in Nov 2025

8/10 Good

Carine

Liked: Cleanliness, staff & service, property conditions & facilities
Très sympathique, on a bien profité du SPA car mauvais temps dehors, juste déçue que le hammam soit hors- service ces 2 jours . Autrement je recommande
Stayed 1 night in Oct 2025

10/10 Excellent

Cerena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente expérience
Stayed 2 nights in Sep 2025

8/10 Good

maryse

Liked: Staff & service, amenities, property conditions & facilities
Des imperfections, mais bon week-end tout de même.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hasna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellente expérience merci à l’ensemble de l’équipe
Stayed 1 night in Sep 2025

10/10 Excellent

jean-françois

Liked: Amenities
À refaire
Stayed 1 night in Sep 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
J'ai été très déçu d'être obligé de payer un supplément de 96 euros et de changer de chambre pour pouvoir accéder à la piscine Sur ma réservation sur hôtel.com rien m'indiquer que la piscine n'était pas accessible avec ma réservation.De plus la responsable n'est vraiment pas agréable avec le client qui réserve sur hôtel.com. c'est bien la première fois que je réserve un hôtel avec piscine et que je dois payer pour accéder à la piscine. J'ai donc était très mal reçu, et j'ai l'impression de m'être fait avoir. Publicité mensongère ?
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Agréable mais déçu

Séjour agréable dans un hôtel moderne. Le 4 étoiles est un peu sur coté. Très déçu d’apprendre à l’arrivée qu’il payer 32€ pour aller dans la piscine, qui se trouve être incluse et mise en avant (1ere photo de l’hôtel).
Stayed 2 nights in Aug 2025

4/10 Poor

nathalie

Disliked: Cleanliness, staff & service, room comfort

Mauvais rapport qualité prix

Très déçue par cet hôtel qui paraissait très bien lors de la réservation mais qui c est avéré très décevant. Chambre supérieure petite et avec une forte odeur de tabac. Tapisserie moche. Ménage pas fait il a fallu réclamer des serviettes propres à l accueil en rentrant le soir. Bouteille d eau Christ Aline premier prix alors qu il y avait de l eau d aix les bains sur les photos. Petit déjeuner à 19€ beaucoup trop cher. On a trouvé beaucoup moins cher en terrasse dans la rue piétonne tout proche. Pour le positif: personnel de l accueil aimable et spa très bien. Mais pour le reste, hôtel qui Ne vaut pas son prix
Stayed 2 nights in Aug 2025

8/10 Good

Turan

Liked: Cleanliness, staff & service, amenities
Bisschen in die Jahre gekommen. Parkhaus ist gruselig, da die Zeitschaltuhr schnell abläuft. Leider wurde die Reise doppelt Berechnet. Zum Glück konnte ich meine Konto online einsehen. Die Mitarbeiter am Empfang war sehr nett und konnte zur Problemlösungen unterstützen.
Stayed 1 night in Jul 2025

6/10 Okay

catherine

Liked: Cleanliness, property conditions & facilities

Aurait pu être satisfaisant.

Chambre "supérieure" et literie satisfaisantes, ménage correct, bon emplacement hôtel. Conversations bruyantes et bruit très tard et la nuit dans couloir et certaines chambres que l'isolation n'atténue pas et vs réveille très tôt = empêche de se reposer. Les employés et la direction devraient s'impliquer davantage pour faire respecter les fondamentaux du savoir se comporter à l'hôtel.
Stayed 5 nights in Jul 2025

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre simple et confortable. Petit déjeuner varié.
Stayed 1 night in Aug 2025

2/10 Terrible

Grégory

Disliked: Staff & service, property conditions & facilities, room comfort

Très décevant

L enregistrement a pris 30 minutes alors que j’étais seul à la réception. L’employée est partie en laissant l accueil vide pendant un long moment. Je constate ensuite que je n avais pas de serviettes de bain dans la chambre. On me propose de m en monté mais après plus d’une heure toujours rien. Des clients avec un chien l on laisse enfermé, il a aboyé toute l après midi et tôt le matin sans que personne ne fasse rien
Stayed 1 night in Aug 2025

2/10 Terrible

Pascal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ne pas réserver !

Ne vaut absolument pas son niveau pour le prix ! Impossible de gérer la Clim soit même ! Même pour l’éteindre il faut demander à la réception … parking 18€, piscine 16€ … j’ai u problème de bruit dans ma chambre, refus de me changer de chambre ou de me rembourser … je vous déconseille fortement cette hôtel, à quelque mètres pour quelques euro en plus vous avez le golden tulipe Aix les bain !
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Chambre correct et lit confortable. Il y avait un frigo et de quoi faire du thé et du café ainsi que des bouteilles d'eau. Parking à 13 euros par nuit. Le coin spa est super agréable. La piscine est bien chauffée. L'emplacement de l'hôtel est parfaite. À quelques minutes du centre ville. Je recommande.
Stayed 1 night in Jul 2025