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"Incredibly accommodating staff. They went above and beyond to make us happy 😁"

"Outstanding staff, extremely friendly and helpful"

"Wonderful environment, friendly staff, great menu and healthy options. The concierge lady and the HR were exceptional .. just that check in wait took longer than expected but overall we enjoyed our stay."

"Great location "

"Shops were nearby"

"Very friendly staff and clean rooms. The only setback is the bathroom which is toilet and shower combo. The instant shower is also not easy to get used to."

"There was No Reservation known online for me at the Hotel and there were Not seeing any Reservation. I Had to pay again with Cash, Hotel Said that they don't operate online. I was made to pay again by Cash. It will be nice to refund my Money Back ON my Account."

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!"

"We had a wonderful stay here - an oasis of calm in the hustle and bustle of central Kisumu. The rooms were clean and of a much higher standard than most other hotels in the area. "