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"Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable. "

"The apartment was clean and towels changed twice in the week, it seems to be halfway through being renovated and sofa bed old which let it down but it didn’t spoil our stay. It was very peaceful and we would return."

"Absolute pleasure staying at Cay Beach again, this is the 1st time with Hotels.com. clean, tidy, convenient and friendly "

"Room felt damp and mould on back on wardrobe door (clothes left in wardrobe all smelt by end of the week), misleading advice on gluten free food prior to arrival when phoned in advance and then told on arrival it should have been pre-booked. "

"It was a nice stay. The beds were comfortable, however there are bugs everywhere in the room. The food was surprisingly ok, although at times hard and cold. We weren’t given the warmest welcome and then were placed and the other end of the hotel; furthest possible point. It was quite evident as to why. Would I return? No.Many Thanks for your services "

"Our room needed refurbishing: deteriorated furniture and bathroom door. We were next to a service entrance on the ground floor and the noise started at 8:00am; thankful that they waited until then but we were on vacation and couldn’t sleep in. Meals and service were really good. Front desk and reservation staff were solicitous. I would recommend exploring other companies for day trips, but happy they located one. We would go back but would request a different room. Final note: Just be aware that it is windy most of the time and there are crowds at restaurant; the resort was packed. "

"We stayed here for 5 nights for a break for some winter sun. Initially the room seemed decent - double bed was just two single beds pushed together though. Requested a room upstairs when checking in but told they were fully booked so unable to accommodate. A couple of minor broken bits in the room (kitchen drawer, loose shower drain cover) but nothing that majorly affected our stay. Room was spacious and complex was conveniently located. The majority of people staying here are older so the place is very quiet. There is little atmosphere around the pool and the pool itself was very cold. We were told to keep the noise down by another guest because we were talking at normal volume walking past their apartment when coming home from an evening out. Our room must have been right by where the cleaners worked from as there was a lot of noise from trolleys going past from 8am onwards. All of the cleaning staff were really friendly and lovely. The room was cleaned on the third and fifth days; the bedding was never changed though. The pool bar was good but only open sporadically - this place is run independently from the hotel. The guy was hot and cold and seemed to have a pop at another guest, but was alright with us. We came across two cockroaches inside our apartment on the final day - we got rid of one ourselves and the cleaning staff took care of the second one."

"Everyone was spot on, food good,rooms clean,lack of kettle in room,unless rent."

"Rooms are tired and shabby - dont look like the pictures "