Front of property - evening/night

Reviews of The Retreat

4 out of 5
The Retreat
Taj Nagri, Phase I, Shilpgram Road, Agra, Uttar Pradesh

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 121 reviews" "
Rating 8 - Good. 43 out of 121 reviews" "
Rating 6 - Okay. 24 out of 121 reviews" "
Rating 4 - Poor. 14 out of 121 reviews" "
Rating 2 - Terrible. 10 out of 121 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Usha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Monica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive for what you get. Pictures are very skewed. Front desk service was terrible. Not an impressive property and over priced.
Stayed 1 night in Jan 2024

4/10 Poor

Shiv

Disliked: Staff & service, amenities, property conditions & facilities
The service sucked. The airconditioner didn't work at night, the bathroom flooring was extremely slippery. The food was pathetic. In comparison, the prices were high.
Stayed 1 night in Nov 2023

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Great food. Near to Taj Mahal. Good hospitality
Stayed 1 night in Jul 2023

4/10 Poor

SANTHOSH KUMAR

Travelled with family
Disliked: Property conditions & facilities
This place looks good on the website but it did not have the same setup in the room, they have to setup separate beds when compared to what we booked for my kids. We woke up early in the morning at around 5:00 am but to our surprise no hot water for shower. Later around same day flush was not working when house keeping stopped by they said it takes time for the flush. Overall management has to look at these small things and correct them if not this may end up bad experience for tourists like us visiting Taj Mahal.
Stayed 1 night in Jul 2023

2/10 Terrible

Mark

Stayed 1 night in May 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

hanieh

Stayed 1 night in Apr 2023

6/10 Okay

Henry

Travelled with family
Liked: Staff & service
Nice people, but the building way past its prime.
The staff was very pleasant and helpful, but the hotel is not in good condition. It needs a complete overhaul - deep cleaning, stains, plumbing, paint, etc. They don’t even have “Do Not Disturb” door tags.
Stayed 1 night in Jan 2023

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Advertised as a luxury property, it was not at all luxurious. The lobby and entrance are well maintained, but it ends there. Bed linens worn out, upholstery torn and stained. No hand towels. Sink chipped, faucets eroded. No facial tissues. Had to call to have the hot water turned on in our shower. Cleaning trolley left in the hall 24 hours a day. Disappointing. Staff friendly and kind.

4/10 Poor

STEPHANIE YOLANDE MARIE-PAULE

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The staff were unable to assist us with almost anything we asked for and it was not until the very last night that they actually had someone there representing a travel company. If all you need is a bed, then it is ok, but beyond that, you should look for some other place.
Stayed 2 nights in Oct 2022

6/10 Okay

Mark, East Hampton

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
He travel a lot and do not have very high expectations. We are very flexible and understand many times issues at hotels happened. This experience was fine in all respects nothing was great but the one major problem was that they had no hot water provided other than first thing in the morning and it was a specific request that I had to discuss and beg for hot water. That is not acceptable
Stayed 1 night in Sep 2022

2/10 Terrible

Amit

Stayed 1 night in Aug 2022

10/10 Excellent

SUDEEP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Shaher

Travelled with family and small children
Liked: Staff & service
Need to have better maintenance
Stayed 1 night in Apr 2022

8/10 Good

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
is good hotel clean ans the service is good too all is ok only for clean next day no some come.room.for clean room so is ok good location and friendly is recommended for any still here nice
Stayed 4 nights in Mar 2022

2/10 Terrible

Deepak

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fake 4 star rating, they don’t have basic amenities working like swimming pool is not operational. Basic toiletries not provided for eg: dental kit. In-room refrigerator is not provided. In-room dining : they don’t have Items available on the menu, they said only main course dal roti paneer is there. Very disappointed, please don’t visit this hotel.
Stayed 2 nights in Feb 2022

6/10 Okay

venkat

there is no hot water at all and room cleanliness is avg.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Agra
Very well priced one-night stay in a clean comfortable hotel with helpful staff.
Stayed 1 night in Mar 2021

8/10 Good

Nitin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a decent Hotel with Awesome Budget
It is a very nice property with good rooms and adequate humble staff. The stay was pleasant and rooms were spacious. Thanks to the Hotels.com to get the decent price for these hotel rooms. Amazing budget stay.
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for one night in Agra- nothing fancy
Good clean hotel, well located, nothing fancy. It was fine for our one night stay. Left quite early, so we did not have breakfast. Internet was decent.
Stayed 1 night in Nov 2019
Response from Yogesh on 6 Dec 2019
Dear Guest, Thankyou for your review of our hotel, following your recent stay in The Retreat hotel. We are delighted to read The positive comments you made for our hotel and I have shared your feedback with our team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I Am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in The meantime please do not hesitate to write to us.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved.
Enjoyed.
Stayed 1 night in Aug 2019
Response from Yogesh on 19 Sept 2019
Dear Mr. Abdul , Thank you for your review of our Hotel, following your recent stay in The Retreat Hotel . We are delighted to read the positive comments you made for our Hotel and I have shared your Feedback with our Team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat Hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in the meantime please do not hesitate to write to us.

10/10 Excellent

Lovepreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in everything. Friendly staff
Very nice and comfortable.
Stayed 1 night in Apr 2019
Response from Yogesh on 10 May 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel. Best Regards Yogesh Kumar Team Retreat

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Yogesh on 10 May 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel. Best Regards Yogesh Kumar Team Retreat

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Yogesh on 5 Apr 2019
Thank you very much for sharing the feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Yogesh on 5 Apr 2019
Thank you very much for sharing the feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Rooms and lobby were quite nice. Staff we efficient. Location was not great, but most of Agra is dirty. It is a 10-15 walk to the Taj.
Stayed 1 night in Feb 2019
Response from Vibhu Sharma on 4 Mar 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, iffy location
Great, nice hotel. Clean and comfortable. It was very cold when we visited in January and the rooms air con does not have a heater but the staff quickly brought us a portable heater. Location isn’t the best, our driver advised us not to leave the hotel room all day as it could be dangerous but that’s how much of Agra is anyway
Stayed 1 night in Jan 2019
Response from Vibhu on 19 Jan 2019
Dear Guest, It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

6/10 Okay

Pankaj

Liked: Cleanliness
Disliked: Staff & service
The Retreat 2-Start Hotel (Not 4-Star)
The hotel is very average, too far to be considered a 4-Star hotel. Its actually a 2-Star hotel. Service is very average. Food quality and options are very limited and not good. Service quality and especially intentions for providing service are very poor.
Stayed 1 night in Jan 2019
Response from Vibhu on 19 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, nice breakfast buffet.
Stayed 1 night in Nov 2018
Response from Yogesh on 5 Jan 2019
Dear Guest, Greetings from hotel the Retreat Agra !! We are truly thankful to you for writing this wonderful review. We are glad you were able to enjoy our services. It is a pleasure to read such a positive comment and to know we were able to showcase the true standards of hospitality. It has been my pleasure to convey your compliments to the entire team. Positive recognition is a tremendous source of inspiration to our exemplary staff and I thank you for your kind comments. At The Retreat, Agra it’s all about people working together to create memories of a life time for all our guests. It has always been our focus to provide consistently high quality service to all our guests. Thank you for your excellent review. We look forward to welcoming you back!! Warm Regards, Yogesh Kumar Front Office Manager

8/10 Good

Debraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE FOR MONEY . HOPE THEY MAINTAIN THE QUALITY .
Stayed 2 nights in Nov 2018
Response from Yogesh on 5 Jan 2019
Dear Mr. Debraj, Greetings from hotel The Retreat Agra! Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing Such a positive review. Thank you for your feedback and we look forward to the opportunity of welcoming you back to The Retreat Agra. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. Regards, Yogesh Kumar Front Office Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Physical was in the acceptable range. But the staff did not understand what good hospitality entails. They were not as welcoming or solicitous as the other places we’ve stayed in India. They also didn’t have the details of my prepaid reservation correct but we straightened that out quickly.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Tried to book a 3 person room and had 3 beds on the booking. Unfortunately the booking showed 2 persons (but still 3 beds) in the end (automatically changed) and we had to pay 30% extra for an extra bed. Average experience with the hotel staff and management discussing it. Godd rooms and massages as well as excellent breakfast
Stayed 1 night in Apr 2018

8/10 Good

JYOTIRMOY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near Taj
It was a nice stay, close to Taj , got a nice little swimming pool. The staff were very friendly and nice. The locality is a bit let down but the hotel is quite good.
Response from Vibhu on 12 Apr 2018
Dear Guest, Greetings from The Retreat Agra ! Nothing makes us happier than a perfect star rating from our patrons. It is our prime endeavor to offer a memorable stay to our guests with the best amenities and flawless services. We are elated that you and your loved ones enjoyed every aspect of your sojourn and your weekend was a relaxing one. Your kind commendations have been received with much gratitude by the team and have also boosted their morale. Serving you was a pleasure and we look forward to welcoming you for more such enriching stays.

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is filled with Chinese
Hotel is filled with Chinese , you would not get the comfortable. Half of the things in the hotel do not work . Hotel is filled with Chinese , you would not get the comfortable. Half of the things in the hotel do not work .
Stayed 1 night in Mar 2018
Response from Vibhu on 24 Mar 2018
Hey Jackie, thank you for taking the time to share your review with us. It not like that we are full with chinese , it depend upon the reservation , we accept all the nationality .We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities.

2/10 Terrible

taka, tokyo

Disliked: Staff & service, property conditions & facilities, room comfort
too small for 4
1 double bed and two twin beds for 4 people, we booked but the room size is for 2 people and the cost was double. this was terrible hotel.
Stayed 1 night in Jan 2018

8/10 Good

Melanie, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean accomodation
This was a really good hotel. Only stayed one night so didn't get a chance to wander too much, but the staff were friendly and all spoke good English. Rooms were nice and clean. Restaurant was good as well. Would definitely recommend to stay there!!
Stayed 1 night in Dec 2017

6/10 Okay

Zeng, Denver, Colorado

Liked: Cleanliness, property conditions & facilities, room comfort
Just ok
The hotel itself was nice. The staff was not so nice. The WiFi did not work in the room I was in. When I asked, they said it should work in a few minutes but was still the same. If your just passing through, it's a decent place to stay for price.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2017

10/10 Excellent

Korah, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got more than I expected for the price.
The staff are very friendly and cooperative. The buffet breakfast timings are staggered to allow for early leaving occupants and those that wish to have a lazy morning.

10/10 Excellent

Vaijayanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay !! Located off main road hence access to food outlets is far away. Very near to Tajmahal east gate booking office.

6/10 Okay

Verified traveller

Disliked: Staff & service

6/10 Okay

Not Provided

Disliked: Staff & service
Very bad, smoke everywhere. Wear a mask to sleep

8/10 Good

SURESH

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Restaurant was pathetic as the chicken which was ordered for dinner on 23rd Dec was not boiled and cooked and it was raw. We have ordered steam rice with dal and peas Pavlov which was not hot.They took nearly one hour to serve the pathetic food.

2/10 Terrible

Biren, Princeton, New Jersey

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Avoid this hotel!
Our room air conditioner was turned off in the middle of the night, and we had the most uncomfortable stay, suffering in the hot & humid weather in Agra.

8/10 Good

MUNIYANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Varun

Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Staff & service
decent hotel
visited this hotel for 2 nights, its a budget hotel with good amneties, value for money.

2/10 Terrible

Karun, Chandigarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for Indians !!
We stayed at this hotel on 1st March and the experience was not good at all. The hotel is arrogant aand rude at times but only with Indians.. You can clearly make out the difference in the hotel staffs behavior.. While we would like to welcome all guests in pur country we should also respect and treat all guests equally.. Especially when everyone is paying for tge services. Anyways I do not recommend this place if you want a nice experience.

10/10 Excellent

Subhash, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, not noisy.
Excellent service by professional staff, breakfast was good, excellent value for money.