Taj Nagri, Phase I, Shilpgram Road, Agra, Uttar Pradesh
Reviews
7.2
Good
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The service sucked. The airconditioner didn't work at night, the bathroom flooring was extremely slippery. The food was pathetic. In comparison, the prices were high.
Very nice property. Great food. Near to Taj Mahal. Good hospitality
Amit
Stayed 1 night in Jul 2023
4/10 Poor
SANTHOSH KUMAR
Travelled with family
22 Jul 2023
Disliked: Property conditions & facilities
This place looks good on the website but it did not have the same setup in the room, they have to setup separate beds when compared to what we booked for my kids.
We woke up early in the morning at around 5:00 am but to our surprise no hot water for shower.
Later around same day flush was not working when house keeping stopped by they said it takes time for the flush.
Overall management has to look at these small things and correct them if not this may end up bad experience for tourists like us visiting Taj Mahal.
The staff was very pleasant and helpful, but the hotel is not in good condition. It needs a complete overhaul - deep cleaning, stains, plumbing, paint, etc. They don’t even have “Do Not Disturb” door tags.
Advertised as a luxury property, it was not at all luxurious. The lobby and entrance are well maintained, but it ends there. Bed linens worn out, upholstery torn and stained. No hand towels. Sink chipped, faucets eroded. No facial tissues. Had to call to have the hot water turned on in our shower. Cleaning trolley left in the hall 24 hours a day. Disappointing. Staff friendly and kind.
Susan
4/10 Poor
STEPHANIE YOLANDE MARIE-PAULE
Travelled with family
14 Nov 2022
Disliked: Cleanliness, staff & service, amenities
The staff were unable to assist us with almost anything we asked for and it was not until the very last night that they actually had someone there representing a travel company. If all you need is a bed, then it is ok, but beyond that, you should look for some other place.
STEPHANIE YOLANDE MARIE-PAULE
Stayed 2 nights in Oct 2022
6/10 Okay
Mark, East Hampton
Travelled with partner
19 Sept 2022
Liked: Staff & service
Disliked: Property conditions & facilities
He travel a lot and do not have very high expectations. We are very flexible and understand many times issues at hotels happened. This experience was fine in all respects nothing was great but the one major problem was that they had no hot water provided other than first thing in the morning and it was a specific request that I had to discuss and beg for hot water. That is not acceptable
is good hotel clean ans the service is good too all is ok only for clean next day no some come.room.for clean room so is ok good location and friendly is recommended for any still here nice
Fake 4 star rating, they don’t have basic amenities working like swimming pool is not operational.
Basic toiletries not provided for eg: dental kit.
In-room refrigerator is not provided.
In-room dining : they don’t have Items available on the menu, they said only main course dal roti paneer is there.
Very disappointed, please don’t visit this hotel.
Deepak
Stayed 2 nights in Feb 2022
6/10 Okay
venkat
28 Sept 2021
there is no hot water at all and room cleanliness is avg.
It is a very nice property with good rooms and adequate humble staff. The stay was pleasant and rooms were spacious. Thanks to the Hotels.com to get the decent price for these hotel rooms.
Amazing budget stay.
Good clean hotel, well located, nothing fancy. It was fine for our one night stay. Left quite early, so we did not have breakfast. Internet was decent.
Verified traveller
Stayed 1 night in Nov 2019
Response from Yogesh on 6 Dec 2019
Dear Guest, Thankyou for your review of our hotel, following your recent stay in The Retreat hotel. We are delighted to read The positive comments you made for our hotel and I have shared your feedback with our team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I Am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in The meantime please do not hesitate to write to us.
Dear Mr. Abdul , Thank you for your review of our Hotel, following your recent stay in The Retreat Hotel . We are delighted to read the positive comments you made for our Hotel and I have shared your Feedback with our Team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat Hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in the meantime please do not hesitate to write to us.
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.
Best Regards
Yogesh Kumar
Team Retreat
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.
Best Regards
Yogesh Kumar
Team Retreat
Rooms and lobby were quite nice. Staff we efficient. Location was not great, but most of Agra is dirty. It is a 10-15 walk to the Taj.
Verified traveller
Stayed 1 night in Feb 2019
Response from Vibhu Sharma on 4 Mar 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.
Great, nice hotel. Clean and comfortable. It was very cold when we visited in January and the rooms air con does not have a heater but the staff quickly brought us a portable heater. Location isn’t the best, our driver advised us not to leave the hotel room all day as it could be dangerous but that’s how much of Agra is anyway
Verified traveller
Stayed 1 night in Jan 2019
Response from Vibhu on 19 Jan 2019
Dear Guest,
It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra .
Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always.
Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery.
We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.
6/10 Okay
Pankaj
14 Jan 2019
Liked: Cleanliness
Disliked: Staff & service
The Retreat 2-Start Hotel (Not 4-Star)
The hotel is very average, too far to be considered a 4-Star hotel. Its actually a 2-Star hotel. Service is very average. Food quality and options are very limited and not good. Service quality and especially intentions for providing service are very poor.
Pankaj
Stayed 1 night in Jan 2019
Response from Vibhu on 19 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Dear Guest,
Greetings from hotel the Retreat Agra !!
We are truly thankful to you for writing this wonderful review. We are glad you were able to enjoy our services. It is a pleasure to read such a positive comment and to know we were able to showcase the true standards of hospitality.
It has been my pleasure to convey your compliments to the entire team. Positive recognition is a tremendous source of inspiration to our exemplary staff and I thank you for your kind comments. At The Retreat, Agra it’s all about people working together to create memories of a life time for all our guests.
It has always been our focus to provide consistently high quality service to all our guests. Thank you for your excellent review.
We look forward to welcoming you back!!
Warm Regards,
Yogesh Kumar
Front Office Manager
VALUE FOR MONEY . HOPE THEY MAINTAIN THE QUALITY .
Debraj
Stayed 2 nights in Nov 2018
Response from Yogesh on 5 Jan 2019
Dear Mr. Debraj,
Greetings from hotel The Retreat Agra!
Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing Such a positive review.
Thank you for your feedback and we look forward to the opportunity of welcoming you back to The Retreat Agra.
We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better.
Regards,
Yogesh Kumar
Front Office Manager
6/10 Okay
Verified traveller
4 Nov 2018
Disliked: Staff & service
Physical was in the acceptable range. But the staff did not understand what good hospitality entails. They were not as welcoming or solicitous as the other places we’ve stayed in India. They also didn’t have the details of my prepaid reservation correct but we straightened that out quickly.
Verified traveller
Stayed 1 night in Nov 2018
6/10 Okay
Verified traveller
23 Apr 2018
Liked: Cleanliness, room comfort
Tried to book a 3 person room and had 3 beds on the booking. Unfortunately the booking showed 2 persons (but still 3 beds) in the end (automatically changed) and we had to pay 30% extra for an extra bed. Average experience with the hotel staff and management discussing it.
Godd rooms and massages as well as excellent breakfast
It was a nice stay, close to Taj , got a nice little swimming pool. The staff were very friendly and nice. The locality is a bit let down but the hotel is quite good.
JYOTIRMOY
Response from Vibhu on 12 Apr 2018
Dear Guest,
Greetings from The Retreat Agra !
Nothing makes us happier than a perfect star rating from our patrons. It is our prime endeavor to offer a memorable stay to our guests with the best amenities and flawless services. We are elated that you and your loved ones enjoyed every aspect of your sojourn and your weekend was a relaxing one. Your kind commendations have been received with much gratitude by the team and have also boosted their morale.
Serving you was a pleasure and we look forward to welcoming you for more such enriching stays.
Hotel is filled with Chinese , you would not get the comfortable.
Half of the things in the hotel do not work .
Hotel is filled with Chinese , you would not get the comfortable.
Half of the things in the hotel do not work .
Jackie
Stayed 1 night in Mar 2018
Response from Vibhu on 24 Mar 2018
Hey Jackie, thank you for taking the time to share your review with us. It not like that we are full with chinese , it depend upon the reservation , we accept all the nationality .We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities.
This was a really good hotel. Only stayed one night so didn't get a chance to wander too much, but the staff were friendly and all spoke good English. Rooms were nice and clean. Restaurant was good as well. Would definitely recommend to stay there!!
The hotel itself was nice. The staff was not so nice. The WiFi did not work in the room I was in. When I asked, they said it should work in a few minutes but was still the same. If your just passing through, it's a decent place to stay for price.
The staff are very friendly and cooperative. The buffet breakfast timings are staggered to allow for early leaving occupants and those that wish to have a lazy morning.
The Restaurant was pathetic as the chicken which was ordered for dinner on 23rd Dec was not boiled and cooked and it was raw. We have ordered steam rice with dal and peas Pavlov which was not hot.They took nearly one hour to serve the pathetic food.
Our room air conditioner was turned off in the middle of the night, and we had the most uncomfortable stay, suffering in the hot & humid weather in Agra.
We stayed at this hotel on 1st March and the experience was not good at all. The hotel is arrogant aand rude at times but only with Indians.. You can clearly make out the difference in the hotel staffs behavior.. While we would like to welcome all guests in pur country we should also respect and treat all guests equally.. Especially when everyone is paying for tge services. Anyways I do not recommend this place if you want a nice experience.