2 outdoor pools, pool umbrellas, pool loungers

Reviews of Kefalonia Bay Palace

4 out of 5
Kefalonia Bay Palace
Agia Efimia, Kefalonia, Kefalonia Island

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 71 reviews" "
Rating 8 - Good. 24 out of 71 reviews" "
Rating 6 - Okay. 8 out of 71 reviews" "
Rating 4 - Poor. 7 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The guy at the reception is friendly and accommodating but the woman is, she’s more interested in selling boat trips and cruise and hiring a car than helping the customer. The so-called “A la carte “ menu is almost the same every night with few choices and food wasn’t very good. One dinner there was a maggot in the food (dead) that they replaced the food with a different main.If you order a more interesting main like seafood/squid they say that they’re all gone. My advice is don’t go for half board- it’s not worth it. The pool is lovely and big and reception area is nice and clean. The room is a good size but bathroom needs updating- no room to put your toiletry bag. I have an issue with toilet brush holder sitting below the loo roll holder that every time you take tissues off you touch the toilet brush which is very unhygienic. There are days we can smell the sewage especially in the bathroom. The drain of the bath is partly blocked even having a having shower is like flooding in the bath. The bath/ hand towels that they provide are not a 4 star at all( see my photos below). It looks like they cut the towel into two- threads are loose and hanging and smells bad. I don’t remember having towels in this condition in my own home let alone the hotel especially in a 4* hotel. The view is beautiful but the steps going up- I counted 150 steps from the bottom to the lift. I feel for the people who have mobility problem.
Stayed 5 nights in Aug 2023

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Difficult room access. Bathrooms definitely needed an upgrade. Very friendly staff. Great views
Stayed 5 nights in Aug 2023
Response from Kefalonia Bay Palace Management & Team on 7 Oct 2023
Dear Leslie,thank you so much for your feedback.We are pleased to read that overall you had a lovely stay with us and enjoyed the views and the service of our friendly staff.The room access will be made easier, we are just installing a second outdoor lift :-).We ahve noted your comment regarding the bathroom and we will look into evaluation.We would love to see you again!With warm Wishes,

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the private pool, the view, and villa.
Stayed 4 nights in Aug 2023
Response from Kefalonia Bay Palace Management & Team on 3 Oct 2023
Dear Vivian,thank you for this outstanduing rating, which reflwexts your recent stay with us.We are very delighted that throughout you enjoyed your vacation at Kefalonia Bay Palace!We hope to see you again very soon!With warm Regards,

6/10 Okay

Fred

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This was probably a great hotel before electricity. It has all the makings to be great BUT someone has to put the money back into it. Elevators out of service and walking up 90 steps with bags is no way to vacation. The views once you get to your room are out of this world. Spend the money and make it nice again.
Stayed 1 night in Aug 2023
Response from Kefalonia Bay Palace Management & Team on 8 Oct 2023
Dear Fred,we are truly sorry that we couldn't live up to your expectations in this one night you stayed with us, and therefore ending with a review, which is transferring the "anger". This is surely not our goal!As your review might be misleading we would like to add that our lifts are working (the internal as well as the big external). We assume you are reffering to our new one, which was under construction and obviously you thought it's broken. The installation are nearly finished and in the next season our guests will benefit from it. Further, of course, our guests are usually not carrying their bags. So we would highly appreciate if you could give us more details, preferably in a direct mail, so we can look into it.We are quite positive if you would have stayed more than one day you would have seen also the charming side of this hotel and in conversations you would have learned that investments already have been done since we took over the hotel last year and more investments are planned.We hope to welcome you again for a longer stay and convince you that this hotel is not before electricity.With best regards for a nice autumn and relaxing winter,

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and view. V clean and comfortable. Overall fab, lots of steps though, and parking a slight issue. You need a car to fully explore everything the island has to offer - but don’t let this put you off!
Stayed 7 nights in Aug 2023
Response from Kefalonia Bay Palace Management & Team on 3 Oct 2023
Dear Jane,thank you so much for your feedback.We are pleased to read that overall your really enjoyed your stay with us despite the steps.We hope to welcoming you again!Warm regards,

4/10 Poor

Justin

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location was good, with a stunning view and lots of restaurants nearby and a charming little town. The swimming pools were great, clean and fun. Unfortunately the hotel itself is tired, lots of little bits of maintenance, painting, fixing required. The rooms were surface clean, but not detailed. The breakfast buffet was standard and fine, however the evening food was barely edible (we opted to eat elsewhere even though we had paid for it to be included). The day-to-day staff were very nice and kind, they looked over-worked but always extremely nice to us. Any requests we made, like about bringing a roll-away bed, fixing the wifi, and bringing baby-food, were done immediately. Overall we were a bit disappointed and would not stay here again.
Stayed 6 nights in Jun 2023
Response from Kefalonia Bay Palace Management & Team on 6 Aug 2023
Dear Justin,We are generally pleased that you liked the location, the stunning view, the great swimming and obviously the service of our staff, who were pleased to go the extra mile for you. On a side note, all our staff works 8h and get their off days. But of course, with the last heatwaves, working is a challenge for everybody. We just want to emphasize we are looking after our staff as they are OUR asset! The staff makes a place adorable!Housekeeping has been advised immediately to pay more attention, as cleanliness and not only on the surface is extremely important for us.Yes, we are aware that the hotel needs even more updating. We have taken over the hotel last year in a very neglected condition and since then we have already done many investments, most not visible for the guests though, but ensuring functionality and we keep on going with even more investments, which will be visible then as well, as we know we actually have a small jewelry here!Our major concern is the sentence about the restaurant regarding the evening food. Unfortunately, you haven’t approached the Management or Reception to inform us about your dissatisfaction, so we can see what went wrong and what can be done …We would highly appreciate if you could give us in a private mail your impression and what exactly happened. This would be extremely helpful!Overall, we are truly sorry that we disappointed you as this is surely not our goal, and which lead you to this very low rating. On the other hand, taking all above points into consideration and recalling what you have pointed out as a kind of positive, especially the staff, we would appreciate of you would re-consider your rating.Thank You!Kind Regards,

10/10 Excellent

Mark-Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb view and great layout of this hotel property. The carpark has a unique exterior elevator to bring you down to your floor. Breakfast buffet has plenty of selection and is fresh. Thank you for the upgrade
Stayed 1 night in Jul 2023
Response from Kefalonia Bay Palace Management & Team on 3 Aug 2023
Dear Mark Anthony,thank you so much for your wonderful feedback of your stay!It makes us all extremely happy that you spent such a good time with us and went home equipped with many great memories!We hope to welcoming you again soon for another fab holiday!Warm Regards,

8/10 Good

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. However, one of the lifts was out of order for the duration of the stay.
Stayed 7 nights in Jun 2023
Response from Kefalonia Bay Palace Management & Team on 12 Jul 2023
Dear Michael John,thank you for your rating.The lift is actually not out of order, but is a new built one and we are still waiting for the installation, which hopefullt will be soon.We hope to welcome you again and then with this new additional lift!Best Regards,

8/10 Good

DAVID

Stayed 1 night in Jul 2023
Response from Kefalonia Bay Palace Management & Team on 23 Jul 2023
Dear David,thank you for giving us 4*, which shows us that overall you enjoyed your stay with us.Surely we would be grateful to know what made us to miss the 5th star.We hope to welcoming you again to spoil you for another time and gaining the last star :-).Best Regards,

10/10 Excellent

Charles

Stayed 2 nights in Jun 2023
Response from Kefalonia Bay Palace Management & Team on 2 Jul 2023
Dear Charles,thank you so much for the adorable 5*, which shows us that you had a fantastic time with us.Warm Regards,

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond when inclement weather occurred and we needed some travel advice. The property is beautiful quiet and our own room was private we arrived before the restaurant opened but enjoyed the large continental breakfast on the balcony each morning. Overall recommended stay in Kefalonia.
Stayed 3 nights in Apr 2023
Response from Kefalonia Bay Palace Management & Team on 4 May 2023
Dear Shelley,thank you so much for taking time to leave a lovely feedback and recommending us to other travellers. This is much appreciated!We are truly happy that you enjoyed your stay with us although the weather was particular and being in the beginning of the season.A special thanks for pointing out our staff, always ready to go the extra mile for our guests.We hope to seeing you again in the future.With warm Regards,

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service
Amazing
Stayed 3 nights in Oct 2022
Response from Kefalonia Bay Palace Management & Team on 17 Feb 2023
Dear Ben,thank you so much for the lovely 5 points, which shows us you truly enjoyed your stay with us.We hope to welcoming you again to our little jewel.With war Regards,

2/10 Terrible

Amy

Stayed 1 night in Sep 2022
Response from Kefalonia Bay Palace Management & Team on 17 Feb 2023
Dear Amy,your rating shows us that you were very unhappy with your stay, unfortunately.Without any comment/ feedback, just a figure, it's very difficult to understand what you didn't like.We are always on the path of improvement and we truly appreciate the feedback of our valuable guests.We take each comment very seriously and work on our weaknesses.If your decision was not to write anything publically we are happy to receive a direct mail from you to give us the chance of improvement.Thank You!Kind Regards,

10/10 Excellent

Roger Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great views, staff all very friendly and helpful. Could do with a little maintenance in some areas enjoyed our stay very much
Stayed 7 nights in Sep 2022
Response from Kefalonia Bay Palace Management on 2 Oct 2022
Dear Roger Alfred,thank you so much for this wonderful rating and your lovely comment!We are truly delighted that you enjoyed your stay with us so much. That's exactly what we desire to give our guests.We surely look into the topic of maintenance during the off season.We hope to welcome you again in the near future.Warm Regards Kefalonia Bay Palace Management & Team

10/10 Excellent

Vladimir, brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine
Stayed 2 nights in Sep 2022
Response from Kefalonia Bay Palace Management & Team on 20 Sept 2022
Dear Vladimir,thank you so much for giving us the highstest points to express your satisfaction of your stay with us.We all would like ti thank you for this and we hope to see you again in the near Future.With warm Regards

10/10 Excellent

Vladimir, brooklyn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything is fine
Stayed 2 nights in Sep 2022
Response from Kefalonia Bay Palace Management & Team on 21 Sept 2022
Dear Vladimir,thank you so much for giving us the highstest points to express your satisfaction of your stay with us.We all would like to thank you for this and we hope to see you again in the near Future.With warm RegardsKefalonia Bay Management & Team

10/10 Excellent

Deborah

Stayed 1 night in Sep 2022
Response from Kefalonia Bay Palace Management & Team on 20 Sept 2022
Dear Deborah,a BIG Thank You for giving us 10 out of 10! This is highly appreciated and makes us all extremely happy to see that you had a wonderful stay with us.We hope to welcoming you again soon again.Warm Regards,

8/10 Good

Katherine, seattle

Stayed 4 nights in Sep 2022

6/10 Okay

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amaxing views, staff all lovely, close to Paradise Beach
Stayed 2 nights in Jul 2022
Response from Kefalonia Bay Palace Management on 3 Aug 2022
Dear Angela, thank you for rating us! Although we are very happy regarding your positive words, we also would have much appreciated if your feedback would have given us an input what made us for not getting the other two points. We are always eager in improving! Sunny Regards from Kefalonia!

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2022
Response from Kefalonia Bay Palace Management on 20 Jul 2022
Dear Christopher, thank you for rating us! We are happy to see that overall you had a good stay with us. We hope to see you again in the near future. Best Regards from Kefalonia!

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding views
Lovely hotel offering splendid views. Only stayed here for one night due to another hotel in Sami area letting us down on arrival ( Dimitris Studios) despite having booking confirmation and prepaid status. The Kefalonia Bay Palace saved the day for us. Hard to evaluate a hotel with only a few hours stay but the few hours were perfect. Staff excellent also but the hotel does require strong legs as the approach and interior is all based on steep climbs.
Stayed 1 night in Jun 2022
Response from Kefalonia Bay Palace Management on 27 Jun 2022
Dear Reviewer, thank you for giving us a review although you stayed only for one night and this as a last minute solution. Nevertheless we are happy that we saved the day for you and you enjoyed your short stay with us. Although we have a lift to reach the several levels some mobility is indeed needed, but you get high awarded with our unbeatable views as you stated yourself! We hope to welcome you again for a longer stay in the future. Best regards from Kefalonia

10/10 Excellent

Flo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Kefalonia Bay Palace Management on 7 Jun 2022
Dear Flo, thank you for this fantastic rating and we are all very happy to see that you had a wonderful stay with us. We look forward to welcoming you again in the future. All the best and sunny greetings from Kefalonia,

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, great breakfast, great service and great views!
Stayed 1 night in May 2022
Response from Kefalonia Bay Palace Management on 11 Jun 2022
Dear Bernard, thank you so much for giving us 5/5 and this great short & spicy comment, summerizing all what most people want from their holiday! We hope to see you again soon for another fantastic holiday! Warm regards from sunny Kefalonia

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was very clean and the staff were excellent. However, we were VERY disappointed that Expedia had given us no indication of the amount of steps in the property -there were some lifts but there was no way of getting to our room without climbing a substantial amount of steps...this would definitely have been a problem for older or less able persons. A further comment is that the gym was not usable as there was a problem with the electricity and connectivity. The spa was not open either. This was very disappointing to us. Finally, this was advertised as an adult only property on your site but this was not the case at all. We would be grateful for your response to these comments. Thank you
Stayed 10 nights in Aug 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous views and friendly staff
Rooms have fantastic view over Kefalonia Bay. All the staff were very friendly and helpful. Nice pool. Breakfast was fine.
Stayed 11 nights in Sep 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, room comfort
I could spend a very long time listing both positive and negatives, but as a general i had a fantastic holiday, the staff at the hotel were incredibly friendly/helpful and I would be more than happy to return to the hotel. I would however offer some advice that if you are not fit/active then this hotel may not be suitable for you due to its steep hill location and the amount of walking required
Stayed 8 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Nicole, Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect. Beautifully coloured buildings overlooking the ocean. Perfect pools facilities. Staff were incredibly helpful. Rooms super clean. I would definitely recommend this to others.
Stayed 5 nights in Sep 2017

8/10 Good

keith, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel out of the main resort area with easy access
Our second Holiday at this Hotel , some areas looking tired and breakfast not as fresh and natural as last time . Staff were attentive and polite but as already pointed out the breakfast tables were grubby and food was missing at crucial times . Overall experience was quite good .
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely location with beautiful views
The only draw back was the number of steps to our accommodation, especially as one of the lifts was out of action. Very friendly staff.
Stayed 9 nights in Jun 2017

10/10 Excellent

TMC, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff
A great, quiet, location, close to the picturesque town and harbour. Wonderful views of the bay from the room's balcony, to watch both super-yachts, and sailing enthusiasts, etc., as they come and go below, and for the evening moon-rise. The approach road ends uphill at the hotel, so very little traffic noise. The staff were superb, efficient, friendly and helpful. Great views also from the excellent pool , restaurant and other public rooms. The snag for some older clients might be the many steps to the various levels, but ignore the reports about driving to the car park, we found the climb easy in our hire Panda! It presents no problem to any competent driver. A nice touch was the free tapas when ordering a large beer from the pool bar!

6/10 Okay

Adrian, Brighton. East Sussex UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't go here if you any sort of mobility problem.
Horrified at the access situation. Built up the side of a mountain & 140 from our room to the pool! & 100 to the main building for breakfast. Wifi not good. Breakfast fine. 2 out of 3 lifts not working. Obviously being run on a shoestring.

8/10 Good

Rainman-not, North of England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but no good if any mobility issues
I have stayed at Kefalonia Bay Palace before and would so again but it is built on a very steep slope and there has been a problem with two of the three lifts so I would not recommend it for anyone with any mobility issues. Also a car is advisable as it is approx. a mile from centre of Agia Efimia and this seems longer in the heat. Private villas are exceptional at this hotel.

8/10 Good

KHALED, London

Liked: Staff & service, property conditions & facilities, room comfort
Very good
It was good though

4/10 Poor

Wide Traveller, UK

Disliked: Cleanliness, property conditions & facilities
Overpriced and unfinished
For an expensive room we expected much better. A junior suite is really a UK twin, there were 3 incomplete light sockets with just wires hanging out of holes, a power socket was dangerously hanging off the wall, the shower head was held up by a string attached to the emergency pull cord and the room was not very clean. A very disappointing stay.

8/10 Good

Gareth, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff are excellent and certainly make you feel welcome. The trek to the hotel is rather excessive though, may not be pleasant for families with young children / pushchairs.

10/10 Excellent

Aurelian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My second stay to this hotel.Great view and helpful staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and nice staff
Great hotel and nice staff. Has a great view and pool

4/10 Poor

KefaloniaOrdeal, uk

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Steps are awful. Hotel is boring
The hotel is the highest point up the hill. There are no lifts and the stairs are a killer. Birds make nests above doors but the cleaner Magdalini is the loveliest thing about the whole hotel. I heard the receptionist was very friendly but I didn't find that at all. In fact whenever we approached or called reception she made us feel as thought we were a nuisance. There was never any staff available to serve drinks and i don't think the pool was chlorinated. It certainly didn't smell like that. Hated having to put used toilet paper in a bin instead of down the toilet. Found it gross!

4/10 Poor

Steve, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Too Many Issues
A little bit like a pretty mausoleum built on a mountain side, pretty, but still a mausoleum built on a mountain side. Staff were brilliant, friendly and helpful. Beautiful stunning views from rooms, but it all goes a bit wrong from there. Hotel has no atmosphere whatsoever. No nightlife, Never saw the bar staffed in the evening over 4 nights - so walk into Efimia. The catch is you will have somewhere in the region off 142 steps down to road level and of course 142 steps back up to Lift level - to the 1, yes 1 working lift and of course unless you have a car, Efimia is a lovely 1km - It's fun, but it all adds up. No working pool bar during the day, minimal staff on duty, no working snack bar that we could see.1 lift out of 3 working. Our room was small, rather bare, Shower leaked substantially onto floor, this was fixed immediately - staff excellent. On our first evening no warm or hot water in shower at 8pm, after mentioning it to lovely Cassie on reception, next day water as hot as you like.. Hotel very quiet when we stayed. Clearly there are some management and staffing issues that require attention.. The location is stunning but quiet. The hotel looks great from afar but a bit too tired up close. It isn't a 4* hotel so don't be surprised... we still had a lovely time in Kefalonia, wonderful island, wonderful people, but wouldn't stay here again.

8/10 Good

Donna, London

Liked: Cleanliness, staff & service, room comfort
Relaxing week
Would definitely recommend the 2 bedroom villa with private pool. Large, comfortable and big sun terrace. All staff friendly and helpful - easy 15 min stroll into town. Got a good last minute deal. Lovely place to relax for a week in the sun.

10/10 Excellent

Russell, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stayed in one of the villas with a private pool, which was at the very top of the complex

8/10 Good

Aurelian, London

Liked: Cleanliness, staff & service, room comfort
Nice view
The hotel has great view and decent condition. However there are few minor aspects 1. It would be nice if the cleaners would consider the blipping red light which indicates 'Do not disturb' 2. I would have appreciated to find the minibar not empty. 3. The toilet paper is restricted entering its destination

10/10 Excellent

zoe, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location amazing hotel
The staff. The hotel. The location cannot be beaten. The pace is fantastic. We will be back.

2/10 Terrible

WingsofSunrise, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A wolf in sheeps clothing
My first bad experience. Massive spider overhanging balcony; shared balcony with wasp nest, no hot water for 2 days, air conditioning unit so noisy that could not sleep with it on, when management finally did something it was turned off with no warning and no fan to replace it to keep the room cool; bath plug falty and water drains out while in it; spa comes on by itself if not turned off at the mains, slime and scum around bathtub, rubbish and empty bottles not removed from room during cleaning; half used complimentary shampoos etc. provided; our one meal at the restaurant was inedible; tableclothes badled wrinkled as is the bedlinen which had stains, towels like sandpaper. Strain on car engine to get up the steep hills and long walk to village. When raising just a few of the issues experienced on the second day and requesting a transfer there was no response from management for 4 days, that response was only forthcoming when I ran into management/ower on 2nd last day of stay so approached them to raise the issues again. This was met with nothing but abuse from the owner/manager for complaining and refusal to hear about any problems we were experiencing or deal with them. The owner even rang our employer in London to complain about us complaining. Very bizare and the most atrocious treatment I have ever experienced within the hospitality industry.

6/10 Okay

ds, Wakefield

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice view, shame about the climb!
Poor signage, poor car parking, lift not working, need to be a mountain goat to reach room

10/10 Excellent

London couple, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, new hotel
Really great hotel with superb views. Very lucky to be situated next to fabulous restaurant 'paradise beach'. And short walk into town. Only grumble is the number of steps which was fine for us but may horrify others. Elevators were being installed though to ease that pain. Would return/recommend. We stayed in junior suite- I suspect a double room would've been more than adequate.

4/10 Poor

Stamatios

Disliked: Staff & service, room comfort
Boring neighborhood and too expensive
Its too expensive for what it offers. The rooms are too small and far away from the true life of the island. The people working there were not that kind with us and we asked for some details. To reach the rooms u have to "climb" a very big hill, thank god we had a jeep, i doubt if a normal car could make it till the rooms. Im dissapointed..

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
The view is spectacular. The front desk staff are amazing. It is unfortunate that the hotel is still not fully completed. No elevator service, wires still hanging in the rooms. Only offered 2 very small bars of soap. After a very long flight I arrived in Kefalonia at 6:00am. We arrived at the hotel and had to sit by the pool until 2:30 in the afternoon. The hotel could have arranged a courtisy suite for us to change and start our vacation. I believe this is were they are lacking. For a high star rating they need to follow through on the small details. Over all I would stay there again. The views and the local beaches made up for any disappointments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very attractive hotel. Beautiful views. Handy for town and tavernas. Varied choice at buffet breakfast. Large pool, very clean virtually pristine condition. The only slight down point is that the hotel is on a very steep hill which could cause problems for some guests (although a lift was under construction whilst we were staying)