1/5 Terrible
Saeeda
18 Mar. 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping stole money from my room
I left £110 in my makeup bag, I didn’t need to use the money so I thought that would be a safe place to put it, I checked the makeup bag on Sunday and the money was gone, I never took it out of the bag and I did not misplace it, told the reception they said they would look into it, so they found out that no one other than the same housekeeper came into our room, but since she has worked there for a few years they can’t do an investigation on her. Hotel did not help me any further. The money did not fly away, obviously the hotel would never want to put fingers on their own staff but clearly that housekeeper did take the money, you should have atleast reimbursed me from her salary. I did not make any mistake that is exactly where I put the money, no one other than the housekeeper came into my room so clearly she has taken it, no one would ever admit to it. It’s happened to me before in Holland where I left my ring on the sink and it went missing and when I got the managers involved she found it in the hoover, no one hoovers sinks, so if that happened to me in Europe it definitely happened to me in Africa regardless of how much you trust your staff, you should have taken proper action for my money going missing but you did nothing, can’t even do a proper investigation on the staff, the matter was just thrown away like it was nothing. I have just read the reviews that other people have had money stolen from this hotel too, wish I had seen this sooner.
Stayed 5 nights in Mar 2020
