Terrace/patio

Reviews of Mayfair Hotel

5 out of 5
Mayfair Hotel
45 King William Street, Adelaide, SA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 790 out of 1001 reviews" "
Rating 8 - Good. 149 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Johnny, we are pleased that you were happy with your stay,

10/10 Excellent

Adrian, Lockleys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with big bathroom; very quiet. Excellent location. Excellent buffet breakfast.
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Hi Adrian, Thank you for your feedback, we are delighted that you enjoyed your stay and the buffet breakfast. We look forward to welcoming you back gain soon.

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel in a great location. Excellent if you want to walk around and explore but also has public transport options on your doorstep. However, once inside it is really quiet and has a great feel about it. Our room was very clean and well presented. The bed was one of the most comfortable hotel beds we’ve slept in. Buffet breakfast was also really good. Overall this is a great hotel that we would happily stay in again.
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Juliet, we are so pleased that you enjoyed your stay at the Mayfair. I do hope that we have the opportunity to welcome you back again soon.

10/10 Excellent

Magnus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with lots of shops and restaurants within walking distance. Luxurious hotel. Rooms are well appointed. The only issue is that there is no on-site parking and the closest Wilsons parking is not a good parking station
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Hi Magnus, thank you for your feedback, we are pleased that you enjoyed your stay with us. Due to the heritage nature of the building and location in the CBD, we do not have an onsite Car Park, we do have a couple of options, with the discounted self-parking at Wilsons and also the option of Valet Parking within a private car park. We look forward to welcoming you back again soon.

10/10 Excellent

Reet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024

8/10 Good

fadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay with a month enjoyed fist stay return due to attendance a funeral 2 day. Love room size and comfortable bed but same issue as first stay … tv remote issue as to old needs updating and the external of entry and building needs more daily attention as vey dirty and not keep clean is a put off on the way in and out
Stayed 2 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks for your feedback, Fadi, we always appreciate constructive feedback as this allows us to continualy improve our service and facilities for guests. I will follow up on the items mentioned with the hotel team.

10/10 Excellent

Jane

Travelled with partner, Travelled with group
Great location, high quality accommodation. The service has been outstanding. Great little rooftop bar. Will definitely stay again.
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks for your feedback, Jane. We are pleased that you enjoyed your stay with us. Hennessy Rooftop Bar is great, I hope that you had a chance to try the Bar's signature cocktail! We look forward to welcoming you back on you next visit to Adelaide.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Adelaide, amazing staff and Super close to everything. Special mention to Yuka at reception she’s amazing at her job!
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Mark, we are so glad you enjoy your stays with us and apprciate your comments with regards to the team which I will be sure to pass on. I can agree with you in regards to Yukti, she is a star! Look forward to seeing you again soon.

10/10 Excellent

Maria

Stayed 2 nights in Apr 2024

10/10 Excellent

Tahlia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hotel room
Stayed 2 nights in Mar 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Tahlia, we are pleased that you enjoyed your stay. We do hope to welcome you back again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, clean and friendly staff.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Jessica, hope to welcome you again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Ann

Travelled with partner
Central.
Stayed 3 nights in Mar 2024

10/10 Excellent

Aimee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property with a luxurious feel. The staff went above and beyond to make our stay special.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Aimee, we are so glad to see that you enjoyed your stay. We hope to welcome you back again in the future.

10/10 Excellent

Jari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good value hotel close to all business meetings at the Adelaide CBD.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Jari, glad that you enjoyed your stay and that the hotel was suitable for your needs.

4/10 Poor

Alexandre

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel staff was not friendly at all.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Hi Alexandre, I am so disappointed that we let you down on this occasion. Our team strive to offer an exceptional service and I am sorry that this is not your experience. If you would like to advise me of any specific issues that I may address, then please do not hesitate to contact me.

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar is excellent, rooms are lovely with everything we needed. Complimentary mini bar was a nice touch.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Nick, so glad to read that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. I booked an Executive King room and was very happy with it.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Russell, we are pleased that you were happy with accommodation. I hope to have the opportunity to welcome you back to The Mayfair in the future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging $30 per hr for checkout after 12p was excessive given the rates. Breakfast was not worth the price wit limited choices
Stayed 6 nights in Mar 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Mayfair. Excellent location! The Rooms are beautiful! The Mayfair takes pride in all areas of providing excellent accomadation at 5 star rating. Comfortable-Clean-Vibrant-Chic-and the Staff amazing! Thanks for having us-it's been a pleasure staying at the Mayfair😀
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Anna, we really appreciate your feedback, I will ensure that ths is past onto the team. I look forward to welcoming you back again in the future.

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
A lovely city centre hotel. Great location. Staff very professional throughout.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a central location the Mayfair Hotel has some old world charm without being worn and tired. Staff are impeccable in their service and the property is clean and tasteful. All staff went above and beyond. We will be returning.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 10 Apr 2024
Thanks for your recent review of the hotel, Jack. I am pleased that you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Very solid property in a great location. Queen room on small side. Free minibar is a great touch, restocked daily. Hindley street is a disgrace but peel street is a close option to explore behind hotel. Rooftop bar nice if quiet on a hot evening for a drink. If rates are reasonable definitely worth considering.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 10 Apr 2024
Thanks so much Blair, glad that overall, you enjoyed your stay with us.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 5 nights in Mar 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a find? Such a beautiful place situated across from the Rundle Street precinct, close to everything.. the service was impeccable, rooms fabulous, old world but modern charm.. staff were friendly, helpful and hospitable.. nothing to fault.. thanks for the introduction to Adelaide, loved it!
Response from Alison - Hotel Operations Manager. on 12 Mar 2024
Thank you for your feedback Katrina, we are so pleased to read that you enjoyed your stat. I will be sure to share your comments with the hotel team.

10/10 Excellent

Lesley

Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alison - Hotel Operations Manager. on 12 Mar 2024
Thanks Lisa, we appreciate the 5/5. Glad you had an enjoyable stay.

10/10 Excellent

John, Provo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and rooms with central location. Many rooms don’t have a view but are very luxurious.
Stayed 3 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you for your feedback, John. We are pleased that you enjoyed your stay with us.

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No “VIP” benefit and they have no gym to speak of. A dark windowless room with some cardio and dumbbells. Broken machines.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you, Michael, we appreciate your constructive comments. Our fitness room provides some basic fitness equipment for our guests, we do have one machine that is currently waiting for on the delivery of a replacement part. We are so sorry if this cause you any inconvenience during your stay.

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying in the hotel. It's clean, cute, comfortable rooms and in the perfect location. I want to mention that all staff was pleasure to deal with, but the best of them all was Bradley (what i nice guy!) - he went above and beyond to make my stay super comfortable.
Stayed 2 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you for your kind feedback, Kate. I will be sure to share your comments with Bradley and the hotel team.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you.

8/10 Good

John

Stayed 4 nights in Feb 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice historic hotel in the center of the city. The room was large and clean, but felt a bit out dated. For a 5 star hotel it lacked a nice gym area, pool, spa, or really any amenities. If staying in Adelaide this might be the best option.
Stayed 3 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Thanks Ryan, we do appreciate your feedback.

10/10 Excellent

Owen Fitzroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff were great
Stayed 4 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Thank you, Owen. I will pass your comments on to the Team.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Room attendants were thorough and accommodating, rooms were very clean. Very quiet for a city location!
Stayed 7 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Hi Shawn, thank you for your feedback, we are pleased that you had a pleasant stay. Hope to see you back again soon.

10/10 Excellent

Karren

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels in Adelaide. Extremely comfy bed, free mini bar, friendly staff and fantastic breakfast. Fabulous central location opposite Rundle mall. Highly recommend the cocktails in the roof top bar, excellent service.
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 20 Feb 2024
Thanks so much, Karren. We are pleased that you enjoyed your stay, also delighted that you had a chance to particiapte in Cocktails in Hennessy, my all time favourite is the Honeytrap, if you didn't have a chance to taste this on this trip, I hope that you have the chance to visit us again soon!

10/10 Excellent

John

Stayed 1 night in Feb 2024

6/10 Okay

AI LING

Travelled with family
Liked: Cleanliness
Pros: Was able to check in my room as early as 9am. Good location, directly located opposite Rundle Mall. Free mini bar(drinks and snacks) but not replenish everyday. Spacious room with all amenities and a outdated big non smart TV. Cons: Wifi connection was a nightmare! I never came across a hotel stay with such a horrible wifi connection. The signal was dam weak hardly load any website either on hp or tablet. Never "dream" of watch YouTube with that connection. Ended up I have to use my own network! The only signal available along the main door only.
Stayed 4 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 9 Feb 2024
Hi, thank you so much for sharing your feedback with us, we are pleased that overall you enjoyed your stay with us. We are sorry that you experienced issues with the Wi-Fi and will be sure to look into this.

10/10 Excellent

veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with beautiful rooms and super comfy bed! Great quiet rooms where you do not hear anyone else. Attention to detail is on point in these rooms and the roof top bar is a perfect way to end the day will always stay here when ever visiting Adelaide
Stayed 3 nights in Jan 2024
Response from Alison - Hotel Operations Manager. on 8 Feb 2024
Hi Veronica, thank you for taking the time to review your stay with us. We do appreciate your comments and I will be sure to pass these on to the hotel team.

10/10 Excellent

Lynnette

Stayed 1 night in Feb 2024

10/10 Excellent

Jun Long Marcus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were friendly and helpful.
Stayed 9 nights in Dec 2023
Response from Alison - Hotel Operations Manager. on 31 Jan 2024
Thank you, we are very pleased to read your positive feedback.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at The Mayfair are superb. I was welcomed from the moment I stepped out of my Uber. Seriously!! Every interaction was lovely and you truly feel like a valued guest. My room was lush; not only well appointed (pillow menu, huge bed, deluxe toiletries) but also a complimentary mini bar. The roof top bar is a must of an evening and serves delicious cocktails! Thanks for a memorable stay, I’ll definitely be back.
Stayed 1 night in Jan 2024
Response from Alison - Hotel Operations Manager. on 31 Jan 2024
Thank you so much for taking the time to comment on your recent stay at The Mayfair, we are so pleased that you enjoyed your stay, and the delicious cocktails in Hennessy Rooftop Bar.I will share your comments with the hotel team. We do look forward to welcoming you back again soon.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Alison - Hotel Operations Manager. on 31 Jan 2024
Thanks Alison, glad you had a good stay.

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Bed was average size not a large queen which are available in other rooms. Bathroom very nice, clean, and has a good shower.
Stayed 1 night in Dec 2023
Response from Alison - Hotel Operations Manager. on 31 Jan 2024
Thanks Jackie, we are pleased that you had an enjoyable stay.

6/10 Okay

Patience

The property is overrated.
Stayed 1 night in Jan 2024
Response from Alison - Hotel Operations Manager. on 26 Jan 2024
Hi Patience, I am sorry that we did not meet your expectations on this stay. I hope that you will give us another opportunity to welcome you back.

10/10 Excellent

Nure

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very comfortable
Stayed 1 night in Jan 2024
Response from Alison - Hotel Operations Manager. on 26 Jan 2024
Hi Nure, thanks for the 5 out of 5, glad you found the beds to be comfortable. We look forward to welcoming you back soon.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Great Hotel, couldn't rate this hotel high enough. Will definitely being staying here on future visits.
Stayed 2 nights in Jan 2024
Response from Alison - Hotel Operations Manager. on 26 Jan 2024
Hi Richard, thank you for your comments. We look forward to welcoming you back in the future.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glorious stay!
We stayed at the Mayfair for two nights and were impressed by the luxuriousness of the hotel from the foyer to the rooms. We were given a complimentary upgrade which was lovely however the King bed mattress was very soft and we both seemed to sink down too far causing us to have sore backs in the morning!? If we were staying longer than two nights we would have requested to change rooms. Otherwise the hotel experience was wonderful, including have a fabulous central location.
Stayed 2 nights in Jan 2024
Response from Alison - Hotel Operations Manager. on 26 Jan 2024
Thanks Fiona, we are delighted to read your comments and are very pleased that overall you enjoyed your stay. Housekeeping will be checking the mattress! Looking forward to welcoming you back on your next visit to Adelaide.