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Reviews of Hotel Richmond on Rundle Mall

4 out of 5
Hotel Richmond on Rundle Mall
128 Rundle Mall, Adelaide, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Thank you for your review Jason, I appreciate you taking the time to provide your feedback about your stay with us, Kind regards, MichelleAccommodation Leader

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Would stay again.
Stayed 4 nights in Jan 2024
Response from Michelle on 18 Jan 2024
Thank you for your review Melissa, I appreciate you taking the time to provide your feedback about your stay with us, We do hope to welcome you again, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All our stays except for 1 have been perfect here and we will continue to return. The staff were empathetic when we explained the faults with our last stay and we felt ensured that we wouldn't experience them again and our last stay showed this, was very happy with it. We love the location and the size of the rooms. Thank you Richmond for another relaxing stay.
Stayed 1 night in Jan 2024
Response from Michelle on 18 Jan 2024
Thank you for your review Dwayne, I appreciate you taking the time to provide your feedback about your stay with us, We look forward to seeing you again soon, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michelle on 11 Jan 2024
Thank you for your review, We hope to welcome you another time, Kind regards, MichelleAccommodation Leader

8/10 Good

Jayaluxmi, Huntington

Liked: Cleanliness
Disliked: Amenities
The location is great. The reception staff, Michelle was exceptional. Her communication about the property and the events taking place prior to my visit was informative. A great stay!
Stayed 7 nights in Nov 2023
Response from Michelle on 7 Dec 2023
Thank you for your wonderful review Lally, I appreciate you taking the time to provide your feedback about your stay with us, It was my pleasure to help you all when you were here, I do hope to welcome you again for another girls trip, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose here as we were attending Adelaide 500 race and concert. Hotel was close and right on Rundle mall for shopping.
Stayed 1 night in Nov 2023
Response from Michelle on 28 Nov 2023
Thank you for your wonderful review Judy, I appreciate you taking the time to provide your feedback about your stay with us, I hope to welcome you back again soon, Kind regards, MichelleAccommodation Leader

8/10 Good

Jason mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated rooms, staff were amazing especially the girl on Saturday super friendly, very helpful staff
Stayed 2 nights in Nov 2023
Response from Michelle on 28 Nov 2023
Thank you for review Jason & Penny,I appreciate you taking the time to provide your feedback about your stay with us, I do hope to welcome you both again soon, Kind regards, MichelleAccommodation Leader

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and a great place to stay
Stayed 1 night in Nov 2023
Response from Michelle on 30 Nov 2023
Thank you for your review David, I appreciate you taking the time to provide your feedback about your stay with us, I hope to welcome you back again, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Edward

Liked: Property conditions & facilities
Very good location and value for money.
Stayed 1 night in Nov 2023
Response from Michelle on 22 Nov 2023
Thank you for your wonderful review Edward, I appreciate you taking the time to provide your feedback about your stay with us, We hope to welcome you back again soon, Kind regards, MichelleAccommodation Leader

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location
Stayed 3 nights in Nov 2023
Response from Michelle on 20 Nov 2023
Thank you for your review Richard, I appreciate you taking the time to provide your feedback, Have a great day, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Bob

Hotel Richmond
A large very comfortable and well appointed room in the heart of Rundle Mall, suited me perfectly for a quick trip to Adelaide. I will definitely stay there again.
Stayed 1 night in Nov 2023
Response from Michelle on 9 Nov 2023
Thank you for your review Bob, I appreciate you taking the time to provide your feedback about your stay with us, I look forward to welcoming you back again, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient and close to anything you could want, food, bars, shopping and transport. Was really good
Stayed 1 night in Nov 2023
Response from Michelle on 6 Nov 2023
Thank you for your review Kristy, I appreciate you taking the time to provide your feedback about your stay with us. I hope to welcome you back again soon, Kind regards, MichelleAccommodation Leader

6/10 Okay

carmel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Check in was ok. Food menu was limited and quality was poor. Would not stay again.
Stayed 3 nights in Oct 2023
Response from Michelle on 30 Oct 2023
Thank you for your review Carmel, I appreciate you taking the time to provide your feedback about your stay with us, I am sorry to hear that we didn't exceed your expectations. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Donna

Travelled with group
Liked: Staff & service, room comfort
Quiet room. Bad keys.
The room was great. Room was large. One of the quietest hotel rooms I’ve ever been in. Bed was so-so. The foyer, and hallways were a bit off putting. The room keys SUCKED! Ours failed constantly no matter how much we babied them. Very annoying and inconvenient as there is no staff on after 6.
Stayed 3 nights in Oct 2023
Response from Michelle on 10 Oct 2023
Thank you for your review Donna, I appreciate you taking the time to provide your feedback about your stay with us, I sincerely apologise that your keys stopped working but you were able to get in after hours. Kind regards, MichelleAccommodation Leader

6/10 Okay

Karren

Travelled with partner
Liked: Cleanliness, staff & service
Disappointed our window looked out onto a wall and the restuarant was not open while we were there. Receptionist was lovely and very helpful. Room was nice and clean.
Stayed 2 nights in Aug 2023
Response from Michelle on 19 Sept 2023
Thank you for your review Karren, I appreciate you taking the time to provide your feedback about your stay with us, I apologise that you weren't happy in regards to the room that you were provided but having a courtyard is great to sit outside and have fresh air. Not many rooms have this, Have a great day, Kind regards, MichelleAccommodation Leader

8/10 Good

Isobella

Stayed 2 nights in Sep 2023
Response from Michelle on 12 Sept 2023
Thank you for your review Isobella, I appreciate you taking the time to provide your feedback about your stay with us. I hope to welcome you back again, Kind regards, MichelleAccommodation Leader

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
City central was handy. Inhouse restaurant was not open on days that I stayed. Loud industrial noise (? garbage collection) woke me several times overnight. Access cards are problematic. There are multiple written & verbal prompts given on how to protect them, but mine still failed - fortunately during office hours so it was fixed promptly.
Stayed 2 nights in Aug 2023
Response from Michelle on 31 Aug 2023
Thank you for your review Sandra, I appreciate you taking the time to provide your feedback about your stay with us. I am grateful that you were able to let us know your issues online, Have a great day, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michelle on 29 Aug 2023
Thank you for your 5 out of 5 review, I hope to welcome you back again, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Genevieve

Stayed 2 nights in Jul 2023
Response from Michelle on 8 Aug 2023
Thank you so much for your 10 out of 10 Genevieve, I appreciate you taking the time to write a review, I hope to welcome you back again soon, Kind regards, MichelleAccommodation Leader

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & helpful reception desk staff. Very convenient to city centre. Large comfy rooms.
Stayed 1 night in Jun 2023
Response from Michelle on 7 Jun 2023
Thank you for your lovely review Michael, I am so happy to hear that you enjoyed your stay with us, I do hope to welcome you back again soon, Kind regards, MichelleAccommodation Leader

6/10 Okay

John

Stayed 1 night in May 2023
Response from Michelle on 27 Jun 2023
Thank you for your review John, I appreciate you taking the time to give us a review, We hope to welcome you back to make it a 5 out of 5. Kind regards. MichelleAccommodation Leader

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, huge apartment in the centre of the mall. Loved it, particularly the big bath!
Stayed 1 night in May 2023
Response from Michelle on 24 May 2023
Thank you for your amazing review Sam, I am so happy to hear that you enjoyed your stay with us. We look forward to welcoming you again, Kind regards, MichelleAccommodation Leader

8/10 Good

dennis

Travelled with group
Liked: Staff & service
Great location. Very helpful staff
Stayed 2 nights in Apr 2023
Response from Michelle on 26 Apr 2023
Thank you for your lovely review Dennis, I am so happy to hear that you enjoyed your stay. We do hope to welcome you back again soon, Kind regards,MichelleAccommodation Leader

2/10 Terrible

Anne

Stayed 1 night in Mar 2023
Response from Michelle on 2 May 2023
Thank you for your review Anne, i am sorry that we only got a 1 out of 5, I hope to turn it around. Kind regards, MichelleAccommodation Leader

6/10 Okay

neil

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, room needs to be updated furniture & paintwork looking past their best
Stayed 2 nights in Mar 2023
Response from Michelle on 3 Apr 2023
Thank you for your review Neil, I appreciate you taking the time to provide your feedback about your stay with us. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again 😊
Stayed 3 nights in Mar 2023
Response from Michelle on 3 Apr 2023
Thank you for your lovely review Sandra, I appreciate you taking the time to provide your feedback about your stay.We look forward to welcoming you again soon!Kind regards, MichelleAccommodation Leader

10/10 Excellent

SABRINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property, nice spacious room, very clean and excellent location. Would recommend
Stayed 1 night in Mar 2023
Response from Michelle on 3 Apr 2023
Thank you for your amazing review, I appreciate you taking the time to provide your feedback about your stay with us. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn't ask for a better position to walk around town. The staff are very friendly and helpful. The room was spacious and had everything I needed. Despite being in the middle of the city, noise was not an issue. Would definitely stay again.
Stayed 3 nights in Mar 2023
Response from Michelle on 28 Mar 2023
Thank you for your lovely review Ryan, I appreciate you taking the time to provide your feedback. We look forward to welcoming you back soon, Kind regards, MichelleAccommodation Leader

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a really good size, great to have the outdoor veranda.
Stayed 1 night in Mar 2023
Response from Michelle on 28 Mar 2023
Thank you for your lovely review John, I appreciate you taking the time to provide your feedback, We hope to welcome you back again soon, Kind regards, MichelleAccommodation Leader

8/10 Good

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michelle on 21 Mar 2023
Thank you for your 8 out of 10 review, Have a great day, Kind regards, MichelleAccommodation Leader

8/10 Good

Marie, Parkwood

Liked: Staff & service, property conditions & facilities
Quirky & convenient.
Stayed 5 nights in Mar 2023
Response from Michelle on 21 Mar 2023
Thank you for your review Marie, I appreciate you taking the time to provide your feedback. We hope to welcome you again soon. Kind regards, MichelleAccommodation Leader

4/10 Poor

Kristy

Disliked: Cleanliness, staff & service, property conditions & facilities
No reception staff
The room smelt of either vomit or BO and when we tried to contact reception about it at 4pm there was no one on reception despite it saying reception was staffed til 7pm. We also had trouble with the room key at midnight and had no way to contact anyone for help leaving us extremely distressed about where we were going to sleep.
Stayed 1 night in Mar 2023
Response from Michelle on 21 Mar 2023
Thank you for your review Kristy, I appreciate you taking the time to provide your feedback. I apologise in regards to the issues with your stay; I wasn't able to provide you the information that was written in the welcome letter as you had to get to the wedding.Have a great day, Kind regards, MichelleAccommodation Leader

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and good for a few nights of being in one space as a family. The fridge was very small and had broken components and the room would have benefited from a microwave. There were plenty of seating options, the bathroom was large and the cooling was effective. Overall, a lovely, convenient location to stay with old world charm.
Stayed 4 nights in Mar 2023
Response from Michelle on 14 Mar 2023
Thank you for your review Erica, I appreciate you taking the time to provide your feedback about your stay and room. We hope to welcome you back again. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was festival time so lots of people having fun. Great convenient location and staff are lovely.l
Stayed 2 nights in Mar 2023
Response from Michelle on 13 Mar 2023
Thank you for your lovely review Ruth, I appreciate you taking the time to provide your feedback. We hope to welcome you again soon!Kind regards, MichelleAccommodation Leader

8/10 Good

Goki

Business traveller
Liked: Staff & service
Right in the middle of the City convenient Probably getting a little tired looking.
Stayed 1 night in Feb 2023
Response from Michelle on 23 Feb 2023
Thank you for your review Goki, I appreciate you taking the time to provide your feedback about your stay with us. I hope to welcome you again soon. Kind regards, MichelleAccommodation Leader

8/10 Good

Lynette

A quaint old fashioned hotel, very comfortable with a pleasing ambience. Staff extremely pleasant and helpful. Great location.
Stayed 2 nights in Feb 2023
Response from Michelle on 4 Feb 2023
Thank you for your review Lynette, I am so happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfortable
friendly staff, large living space including an outdoor terrace, very comfy bed, large bathroom with separate bath and shower
Stayed 1 night in Jan 2023
Response from Michelle on 31 Jan 2023
Thank you for your wonderful review, I am so happy to hear that you enjoyed your stay with us. I do hope to welcome you back again soon. Kind regards, MichelleAccommodation Leader

6/10 Okay

Ronghui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, close to museums and shops. There was hot water issue, though staff worked after hour, we didn't have hot water the first night, only a bit warm the next morning, and back to normal the second day when we were back from an activity. There is no temporary visitors parking near the hotel, need to park in Wilson park first, if would be helpful if instructions can be provided prior to the check-in
Response from Michelle on 16 Jan 2023
Thank you for your review Ronghui, I appreciate you taking the time to provide your feedback. I sincerely apologise about the hot water but glad we were able to get it back as soon as we could. We do send messages if you require parking whilst you are here. We are more than happy to get a phone call prior to your stay and we could have helped you. We hope to welcome you again. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was an old Hotel with up grades .Clean friendly and just a lovely unique place to stay. We would atay there ever time when visiting Adelaide.
Response from Michelle on 12 Jan 2023
Thank you for your wonderful review!I am so happy to hear that you enjoyed your stay with us and I look forward to seeing you back again soon.Kind regards, MichelleAccommodation Leader

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price. Staff very helpful - particularly the trainee rostered on over New Year.
Response from Michelle on 5 Jan 2023
Thank you for your 5 out of 5, We are so happy to hear that you enjoyed your stay with us and Dani helped you out whilst you were here. We hope to welcome you back again. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, and in a good position. We only had one meal there but it was very good. The receptionist couldn’t have been more helpful.
Stayed 4 nights in Dec 2022
Response from Michelle on 19 Dec 2022
Thank you for your amazing review Christine, I am so happy to hear that you enjoyed your stay with us & I was able to help you with everything you needed. I do hope to welcome you again!Kind regards, MichelleAccommodation Leader

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fantastic staff and Location Location Location. Made our trip to Adelaide super enjoyable
Response from Michelle on 1 Dec 2022
Thank you for your amazing review Jake, I am so pleased to hear that you had a great stay with us!We look forward to welcoming you back again. Kind regards, MichelleAccommodation Leader

8/10 Good

Cheryl

Stayed 1 night in Nov 2022

10/10 Excellent

Kaye Farrugia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle at reception was friendly and helpful, made our stay very enjoyable.
Stayed 2 nights in Nov 2022
Response from Michelle on 14 Nov 2022
Thank you so much for your lovely review Kaye, I appreciate you taking the time to let me know your thoughts, It was my pleasure to help you whilst you were here. I do hope to welcome you again. Kind regards, MichelleAccommodation Leader

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the room didnt have far to walk to venue there was nothing i didnt like
Stayed 1 night in Oct 2022
Response from Michelle on 10 Oct 2022
Thank you for your review Ann, I am happy to hear you enjoyed your stay with us. We hope to welcome you again soon. Kind regards, MichelleAccommodation Leader

10/10 Excellent

June

Stayed 1 night in Sep 2022
Response from Michelle on 4 Oct 2022
Thank you for your 10 out of 10 June, We are so happy that you enjoyed your stay with us. We hope to welcome you another time. Kind regards, MichelleAccommodation Leader

8/10 Good

Maripet

Stayed 2 nights in Sep 2022

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean, a bit tired, but very comfortable bed and friendly staff
Stayed 1 night in Aug 2022
Response from Michelle on 6 Sept 2022
Thank you for your review Kathy, We appreciate you taking the time to provide your feedback. We hope to welcome you back again. Kind regards, MichelleAccommodation Leader

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was bigger than expected for 4 of us. Very comfortable. Was a little noisy until about midnight but air con drowned out most of it. Otherwise a great stay in a great location!
Stayed 1 night in Jul 2022
Response from Michelle on 27 Jul 2022
Thank you for the lovely review Nicole, We appreciate you taking the time to let us know that you loved your room. We hope to welcome you another time. Kind regards, Michelle Accommodation Leader

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Michelle on 15 Jul 2022
Thank you for your 10 out of 10, We do hope to welcome you again! Kind regards, Michelle Accommodation Leader