4/10 Poor
Renee H.
30 Jul 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Verify before putting in your down payment
I communicated with the corporation that owns this home about a month before I needed it. In my text through VRBO, I was very clear that I needed it around noon due to coming to the area specifically for a doctors appointment. They immediately responded and said that’s not a problem so I reserved the property. A few hours later, they amended their initial promise and stated you could only have an early check-in if it wasn’t rented out the day before. They absolutely refused to honor their initial promise, and my down payment was already made.Fast-forward to the week before my rental, they reached out and let me know. I could rent it the day before for a discounted rate. In order to ensure that I could get the early check-in, it made sense, especially if it was a discounted rate! I thought this was a really amazing thing to offer a person. Except, you get charged for another booking fee, making the cost of that extra day almost the same as any other. I went to Atlanta to see a medical specialist, and this corporation made themselves/my lodging the most stressful aspect of the entire trip. Bravo!! I understand having policies in place and not promising early check-in’s or late checkouts, but once you stay in writing that it can/will happen, at least honor your promise. Property: cobwebs inside just about every room, otherwise relatively clean. No blow dryer. Beware the fees - they even tack on a linen fee.
Renee H.
Stayed 4 nights in Jul 2025