5 outdoor pools, pool loungers
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Reviews of Alba Suites Acapulco

2 out of 5
Alba Suites Acapulco
Gran Via Tropical No 35, Acapulco, GRO

Reviews

7.2

Good

Rating 10 - Excellent. 118 out of 383 reviews" "
Rating 8 - Good. 117 out of 383 reviews" "
Rating 6 - Okay. 61 out of 383 reviews" "
Rating 4 - Poor. 42 out of 383 reviews" "
Rating 2 - Terrible. 45 out of 383 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hiany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gerente on 4 Apr 2024
Sus comentarios con muy importantes, lamentamos los inconvenientes que le hicimos pasar durante su estancia con nosotros y no haber cubierto sus expectativas de viaje, tomaremos en cuenta las observaciones que nos menciona para mejorar las experiencias de nuestros visitantes, esperamos nos dé la oportunidad de asistirle en un futuro, gracias por habernos elegido en Acapulco.

2/10 Terrible

PEDRO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even do we knew about the huracan that lately stroke Acapulco...this property was really really in very bad condition...the outside it wasn't too bad but the rooms...they werenot very pleasant.
Stayed 1 night in Jan 2024
Response from Gerente on 22 Jan 2024
Sus comentarios con muy importantes, lamentamos los inconvenientes que le hicimos pasar durante su estancia con nosotros y no haber cubierto sus expectativas de viaje, tomaremos en cuenta las observaciones que nos menciona para mejorar las experiencias de nuestros visitantes, esperamos nos dé la oportunidad de asistirle en un futuro, gracias por habernos elegido en Acapulco.

2/10 Terrible

Cesar, Circle Pines

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Gerente on 2 Oct 2023
Gracias por el tiempo que nos dedica para evaluar nuestro Hotel, lamentamos no haber cubierto sus expectativas de viaje, esperamos nos de la oportunidad de asistirle en un futuro. Gracias por habernos elegido en Acapulco.

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Overall I liked it. Close to the better beach attractions, but old fashioned in service. Needs to upgrade to more modern service, kitchen supplies (coffee maker, toaster, blender, etc.) TVs, and better pools maintenance,. Very good in price. Staff very friendly. In a scale 1 to 10, I give them a 7.
Stayed 7 nights in Sep 2023
Response from Gerente on 12 Sept 2023
Your comments are very important, thank you for sharing your recommendations and your experience in our facilities, we hope to see you soon in Acapulco.

2/10 Terrible

Arianna

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible costumer service from the moment we got to the parking lot . Only reason we did not leave because kids we had in our group were extremely tired . The hotel is old / dirty / front desk are rude . Will never stay at this hotel again . I usually don’t leave reviews but this time I had to .
Stayed 1 night in Apr 2023
Response from GERENTE on 5 Apr 2023
Your comments are very important to us, thank you for taking the time to evaluate our hotel and share your experience, we are sorry for the inconvenience we may have caused you during your stay with us, we hope you give us the opportunity to assist you in the future, thank you for having us elected in Acapulco

6/10 Okay

Olegario

6/10 Okay

Carlos

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It took about 45 minutes for me to check in. There was only one person at the front desk and he was taking care of another costumer. I had to wait for them to finished the
Stayed 1 night in Jun 2022
Response from Gerente on 21 Jun 2022
Your comments are very important to us, we are sorry for the inconvenience that we may have caused you at the time of registration, we hope you give us the opportunity to assist you in the future, thank you for choosing us.

4/10 Poor

Federico

Travelled with family
Disliked: Staff & service, property conditions & facilities
Es un lugar bonito si tan sólo funcionaran las instalaciones en general. No sirven elevadores y el acceso a la playa y al tobogán es súper limitado. No recomiendo para nada este hotel, mi estadía fue realmente incomoda y desagradable. En verdad, no funciona nada ahí.
Stayed 2 nights in May 2022
Response from Gerente on 10 May 2022
Sus comentarios son muy importantes para nosotros, lamentamos los inconvenientes que pudimos causarle y no haber cubierto sus expectativas de viaje.,esperamos nos de la oportunidad de asistirle en un futuro, gracias por habernos elegido en Acapulco.

2/10 Terrible

Darcy

Stayed 1 night in Apr 2022
Response from Gerente on 11 Apr 2022
Sus comentarios son muy importantes para nosotros, lamentamos los inconvenientes que pudimos ocasionarle en su estancia con nosotros, esperamos nos de la oportunidad de asistirle en un futuro, gracias por habernos elegido.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel and will be coming back! Although it seems far from the main walkway it's really not you can take a combi (taxi van) for 10 pesos a person. I love how the hotel is very family friendly, has many pools, and you can swim on the ocean water. My only con is how bad the restaurant is and for the price it's not worth it. Not only that but the staff just stood there and stared at myself and my father eat. Instead I suggest leaving the hotel and eating at the restaurant near the tortilla shop. It's very inexpensive and delicious!
Stayed 4 nights in Feb 2022
Response from Manager on 22 Feb 2022
Your comments are very important to us, thank you for sharing your experience in our facilities, we will take your comments considered to improve the restaurant service. We hope to see you soon in Acapulco, thank you for choosing us.

8/10 Good

Alan

Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021
Response from GERENTE on 12 Jul 2021
Sus comentarios son muy importantes para nosotros, lamentamos los inconvenientes que pudimos ocasionarle durante su estancia con nosotros, esperamos nos de la oportunidad de asistirle en un futuro, gracias por habernos elegido

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The administration Need to be more effective
Stayed 4 nights in Jun 2021
Response from Gerente on 25 Jun 2021
Gracias por el tiempo que nos dedica para evaluar nuestro hotel, tomaremos en cuenta sus recomendaciones, gracias por habernos elegido en Acapulco.

2/10 Terrible

Mario

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infested with cockroaches
Stay away from this hotel. We were doing a family reunion with about 18 adults and kids and rented the suites with ocean view and bought the American breakfast package for all 6 rooms. At breakfast time my husband found a tiny cockroach in his fruit plate, my cousin found another tiny cockroach in her napkin with utensils and my brother-in-law found a medium size cockroach walking on the table near his plate. When we complained about all the cockroaches on our table they said to compensate us they wouldn’t charge us for the fruit we all ordered since our breakfast package included either fruit or juice and we all had fruit and juice. We went to reception to complain about our experience and right there in the floor we found a huge dead cockroach and they said that they couldn’t do anything else to compensate us because they already gave us free fruit, which was contaminated with cockroaches. I wish I could have my money back and the health department would close down their restaurant. I have stayed at better places for about the same prices or even cheaper.
Stayed 1 night in May 2021
Response from Gerente on 16 Jun 2021
Sus comentarios son muy importantes para nosotros, lamentamos no haber cubierto sus expectativas de viaje, ofrecemos disculpa por los inconvenientes, ponemos a su disposición nuestras vías de contacto para asistir le en sus reclamos y saber que tipo de compensación espera de nosotros, esperamos nos de la oportunidad de recibirle en un futuro, gracias por habernos elegido.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2021
Response from Gerencia on 4 Jun 2021
Gracias por el tiempo que nos dedica para evaluar nuestro hotel y compartir su experiencia con nosotros, esperamos verle pronto en Acapulco, gracias por habernos elegido-

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2021
Response from Gerente on 28 May 2021
Gracias por el tiempo que nos dedica para evaluar nuestro hotel, esperamos verle pronto en Acapulco

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants in room, low water pressure in shower, not enough blankets. You get what you pay for.
Stayed 2 nights in Apr 2021
Response from Manager on 27 Apr 2021
Your comments are very important to us, we regret the inconvenience that we cause during your stay with us, we will work on your observations, we look forward to the opportunity to receive you in the future, thank you for choosing us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very annoyed with this hotel, first nothing is the same as the photos, the pools are very dirty, according to they offer a slide on the site and it is always closed besides that throughout the hotel there are no lifeguards the rooms are very small if you ask for extra towels They deny you there are no irons in the rooms and since you arrive in the room there are many ants the service is bad and be careful because when you check out they do not let you go until they check your room and look for a way to charge you extra for everything if you dirty the towels
Stayed 4 nights in Mar 2021
Response from Gerente on 4 Apr 2021
Sus comentarios son muy importantes para nosotros, lamentamos los inconvenientes que pudimos haberle causado durante su estancia con nosotros, el área de club de Playa y Tobogan esta abierto de 9:00 a 18:00 hrs., el tobogán solo se deja fuera de servicio 1 hr en este periodo para mantenimiento del equipo, el proceso de filtración de albercas se realiza todos los dias, esperamos nos de la oportunidad de asistirle en un futuro, gracias por habernos elegido.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in bad shape so the towels and rooms weren’t clean enough in the shower you can see bunch of hairs from before
Stayed 3 nights in Dec 2020
Response from Gerente on 3 Jan 2021
Your comments are very important to us, thank you for the time you spend with us, we will work on your observations, we hope you will give us the opportunity to receive you in the future.

6/10 Okay

Justyna

Travelled with family
Stayed 1 night in Dec 2020
Response from Gerente on 3 Jan 2021
Gracias por el tiempo que nos dedica para evaluar nuestro Hotel, esperamos verle pronto en Acapulco, gracias por habernos elegido.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It’s a beautiful gem and very affordable place to stay
Stayed 6 nights in Oct 2020
Response from Manager on 4 Nov 2020
Your comments are very important to us, thank you for choosing us and for your recommendations. Enjoy your stay in Acapulco

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So dissappointed.
Not sure what the picture represents, but there was no slide at the Alba Suites. There was barely running water. The beds had concrete pedestals (yes like prison). The refrigerator was a defrosted mess and wouldn't work until after maintenance came in. Just a sad, dilapidated mess for which we paid a premium. So dissappointed.
Stayed 3 nights in Dec 2019
Response from Manager on 10 Feb 2020
Your comments are very important to us, we are sorry for the inconvenience we may have caused during your stay with us., We will work on your observations in order to improve our service, thank you for choosing us in Acapulco

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Family get away
It was nice trip beds are very hard and mattresses are old
Stayed 2 nights in Jan 2020
Response from Manager on 11 Jan 2020
Your comments are very important to us, thank you for choosing us in Acapulco and for sharing your experience in our facilities, we will take your recommendations.

4/10 Poor

alynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too crowded
The swimming pool is too crowded. Room next door is having a very loud music until the wee hours. Good for if you wanna party the whole night but not with little kids in tow. The beach is not nice. Not for little kids. The room have an unpleasant smell. We arrive at 6 pm and check out right away the following morning. We didn’t enjoy too much crowd
Stayed 1 night in Jul 2019
Response from Gerente on 17 Jul 2019
your comments are very important for us, we regret the inconveniences that we could cause during your stay with us, we hope the opportunity to receive you in the future at our hotel, thank you for choosing us.

4/10 Poor

Dissatisfied, Acapulco

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice view, but too hot to enjoy in or out. A/C impossibly noisy! Sewage stink throughout, WORSE in our room! Complaints barely regarded. Huge distances between rooms and anything with many, many stairs. Impossible to go anywhere without breaking into serious sweat! Moved to a much better and more friendly accomodation 100 meters away. Same view. Quiet A/C. No stink. Friendly staff. Cleaner. AND CHEAPER!! Go to Aristos Hotels, instead!
Stayed 3 nights in Jun 2019
Response from Gerente on 2 Jul 2019
Your comments are very important to us, thank you for the time you spend evaluating our Hotel and for sharing your experience in our facilities, we regret the inconveniences that we did during your stay with us, we will take into account the comments you mention, We hope you give us the opportunity to receive you soon in Acapulco, thank you for choosing us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from Gerente on 3 May 2019
Gracias por el tiempo que nos dedica para evaluar nuestro hotel, esperamos verle pronto en Acapulco, gracias por habernos elegido

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly Alba Suites
The staff was friendly but their English limited at the reception area. We were showed to our accommodation promptly The hotel is older and there was more stairs than we expected to access our edifice. The edifice elevator was not always cooperating. The room was clean, good size fridge, there was a beautiful breeze on the balcony. We also had a nice view of the city. It was quiet. The bus service to the Caleta beach and shopping area was really appreciated. They have a lot of long term, friendly, Canadian guests and they guided us around. We had a relaxing week at Alba suites, the pools were clean and enjoyable. The pool chairs comfortable. Their convenience store was really handy.
Stayed 7 nights in Mar 2019
Response from manager on 13 Mar 2019
Your comments are very important to us, thank you for sharing your experience in our Hotel, we will take into account your observations we will work with our collaborators to improve the level of English, we hope to see you soon in Acapulco, do not hesitate to contact our staff to assist you in your requirements

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Gerente on 12 Jan 2019
Agradecemos el tiempo que nos dedica para evaluar nuestro hotel, lamentamos que no hayamos cubierto sus expectativas, esperamos nos de la oportunidad de recibirle en un futuro, gracias por habernos elegido.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
The view was beautiful. Bathroom was so small and smelled horrible.
Stayed 3 nights in Jan 2019
Response from Gerente on 9 Jan 2019
Thank you very much for the time you spend evaluating our hotel, thank you for your comments, we will work on improving the observations you mention., Thanks for choosing us

8/10 Good

Verified traveller

Liked: Staff & service
Over all good staff was amazing air condition and wifi had troubles but over all it was good
Stayed 3 nights in Jun 2017
Response from Gerencia on 8 Jul 2017
Thank you very much for your preference, Thank you for the time that you spend to evaluate our hotel, we hope to welcome you in the future

8/10 Good

Valerie D.C., San Francisco, CA

Liked: Cleanliness, staff & service, room comfort
Modest Room, Great Bay View!
A humble hotel near old town center, 1 block up the hill from ACA Yacht Club (north bay). Our Beach Club room was a long walk from Reception but the view from our balcony more than made up for it! Skip the hotel restaurant... Public beach is a short walk, (2) OXXO stores nearby, several local places for very casual eats, and a good hair salon next door. We're glad we had a kitchenette, for breakfast & snacks. We'll go back if we are in ACA again. NOTE: TAXIS DON'T HAVE METERS!!! Ask driver for rate before closing the door...

2/10 Terrible

Mahel, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I won't come back here again
Needless to say I had a very unpleasant experience staying at the Alba Suites that I booked through Expedia. Both the services and environment were sorely lacking. The services from housekeeping were not the best, I asked for a few pool towels and the lady at the place refused to give them to me because she said there was a towel schedule! The jacuzzi was available for only 4 hours a day. The “bath” towels were kind of hand towels. There were never any beach towels available to go to the Beach Club. The bathroom door had slits which meant there was no privacy between the bathroom and the bedroom. The water from the shower smelled like sewage. The two free upgrade you advertised on my reservation, were only available by investing in a time share! The main issue here is the environment and the poor services that we received in relation to the price we paid. I'm used to traveling and staying in a variety of hotels that provide a standard quality of service expected. I definitely won’t be recommending wasting your money on this place and it certainly isn’t worth the service for the price you pay. Furthermore I am disappointed in Expedia for not being sufficiently knowledgeable about the hotels they allow to be advertised and will certainly have to reconsider whether to use your services in the future.

6/10 Okay

Jucavaco

Good for kids
Good if traveling with kids. Average hotel. Nice view.

8/10 Good

tinnamattos

Liked: Staff & service
Great for children
I traveled with my children to this hotel and they just loved it!!! They stayed at that tobogan all day long!!

8/10 Good

tinnamattos

Liked: Staff & service
great for children
Great experience esp. For children who love the tobogan and the pools! Staff is really nice!

8/10 Good

tinnamattos

Liked: Cleanliness, staff & service, room comfort
great to go with your kids
A wonderful experience for the kids! They will stay at the tobogan all day and won't remember anything else! ! The restaurant is too hot so it's better to order and eat in your room. They have free internet acess (sometimes the signal isn't too good but it's free) all over the hotel! It's a great place although it's far! !

8/10 Good

Ada on mission

Liked: Cleanliness, staff & service, room comfort
Great budget friendly hotel!
Awesome ocean view room for cheap! Everything met or exceeded standard. I read the previous review about loud music on weekends, so I asked for a room away from the noise and it worked! We (my hubby and I) got the top floor but there was rain storm first night and it leaked. They moved us to a better room next day and we were happily ever after. This hotel house army/armed polices. They live there, we see them everywhere we go in that hotel, and that makes this hotel safest hotel in Acapulco (I believe). I give 3 stars on location because it's located on a hill that requires us to walk down hill to catch a bus and walk up hill to go back to hotel. It was very tough for me - you'd better be in good shape for this. I give 4 stars on room cleanliness and comfort because there were a few little tiny ants (the kind that run real fast) around the sink. But overall is great!

4/10 Poor

David, USA

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stay somewhere else
The pictures on the site did not lie. My confirmation had “breakfast included." They fought me on giving me the vouchers. I went to the front desk around 8am, they told me they would call me back when the manager would arrive. By 9:30 I hadn't received a call, so i went back to the front desk which was quite a walk as the property has 7 or 8 buildings with a lot of steps and ramps. They made me have a seat, and 15 mins later, they gave me the vouchers. The rooms come with a kitchenette however you have to go pick up the kitchen items at a separate building. When we tried to return the items upon checkout, they tried to charge us for items that were not listed on our receipt. Police were everywhere in full uniform carrying their large weapons. They took up all the parking, with the hotel calling my room at 2 in the morning saying i had to move my car because i wasn't allowed to park there! Also, they say they offer free wi-fi, it’s not strong enough to do anything with! We were at the pool and when we arrived back in our rooms, several items had been stolen. Treated very poorly, told by a night manager that he didn't care and that it was our fault for leaving it in the room. Our time was wasted dealing with an incompetent night manager. We returned the next two mornings, nothing solved. Alba suites had the facilities to be great, but failed miserably on service and hospitality. Also, the staff did not know English. Very disappointed.

6/10 Okay

Joseph T G

Liked: Cleanliness, staff & service
Mr. Joe
Average accommodations, front desk very helpful. Restaurant needs better customer service

6/10 Okay

CD, UK

Liked: Cleanliness, room comfort
Nice View
tired looking hotel

6/10 Okay

First time AcaTraveler

Liked: Cleanliness, staff & service, room comfort
Nice experience, no high expectations but pleasant stay.
First trip to Acapulco, so didn't knew what to expect, only what I reviewed online from previous clients. For starters, the hotel is about an hour drive from the airport (during non-peak hours), located on a nice friendly, calm area, no discos, bars nearby, but there's plenty of VW beetle cabs that can take you anywhere for an extremely low fare rate. Rooms are just basic, no top notch, but it worked just great for me, the balcony had a perfect day or night ocean view to where the yacht area is. Several pools, not so crowded, but what I loved was the private sea pools, I would've stayed there all day. I might have expected more attention from the staff but it was ok, most of them where very polite and helpful, maybe I wanted to be pampered from the minute I entered the hotel. One thing that might upset new visitors, the hotel is kind of a temporary location for federal police. Lots of armed officers are hosted at the facilities, didn't bothered me at all, I even felt more "secure", but that's just my opinion. In general, It's a very nice hotel, I would dare to say it's more family oriented. I would come back if I get an opportunity, no doubt, more pros than cons, but then again I'm very versatile.

2/10 Terrible

gabe, California, USA

Disliked: Staff & service, property conditions & facilities, room comfort
disappointing
there was no parking due to the federales are the guest at the hotel and the ac barely works , i had a bad inpresion very old hotel

2/10 Terrible

Master Champion

Disliked: Staff & service
Not good
Over booking.. The staff it is not consumer oriented. They need URGENT TRAINNING

8/10 Good

WesPedFeb06

Liked: Cleanliness
You get what you pay for and quite a bit more...
First of all, the hotel is very economic. Therefore, don´t expect five-star treatment. For Mexico, the hotel is pretty nice. You have to understand that the hotels that most Americans are accustomed to translate to the more expensive ones here south of the border. The only thing I'd like to stress about the hotel is that it is about 45 min away from the airport. This can be a quite costly cab ride. Luckily, there exists shared-rides. You can travel with strangers in a cab from the airport and pay considerably less. Also, since the hotel is kind of far off, there isn't much to do in terms of restaurants, clubs or shopping. However, it was nice not being surrounded by hotels. There was a nice view of the bay too. So, for the money, this hotel is great. But the location could be a problem or a win for you depending on what you are going to Acapulco for.

2/10 Terrible

Anonymous

Disliked: Staff & service, room comfort
Poor Service
Hotel has the rudest staff, dont waist your money on this hotel. All they want is your MONEY!!!

6/10 Okay

Penny Beach Girl

Liked: Cleanliness, room comfort
Disliked: Staff & service
We were a little surprised
This hotel was a good base to visit several nice beach locations. We were however surprised that about 40 Federal Police moved in during the second half of our stay. Our group was somewhat concerned. Also the staff has a very poor command of English. I realize that we are in their country but since tourism is a very important part of their culture, I don't think that its unreasonable for the wait staff to have a basic understanding of the foods that they serve with such a limited menu. The last day that we were there no one at our table of four got what they ordered at breakfast.

4/10 Poor

Bri, San Francisco, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Surprised because of Location
This hotel was not what I thought it would be. I read reviews and understood that it was not by the tourist zone, but I saw that it was mentioned that it was close. The hotel was very far away from the touristy area which would require wasting time getting there everyday. I wish I would have done more research. The hotel was too far away for us since we were going for a short vacation. I would recommend this place to someone who is trying to get away from it all and just relax. The beach at the hotel is definitely not a beach, it's water next to a parking space for boats. There are many pools on site as well as places to eat where it is very affordable to buy food. The rooms are very simple, but ours came with a kitchenette which we did not plan on using. When going here, if you want a view, it will take a hike getting there. Our room was about a ten minute walk from the lobby. Though it is a very big area, as long as you are inside the hotel premises you will be fine, but we were told that it is dangerous outside at night. We went to la Quebrada on the first night which is very close to Alba Suites and it only cost about $3 to get there. We left after this first day only because it was not the environment we were looking for. If I wanted to get away from everything and just be relaxed during vacation, I would consider staying here again.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
I thoroughly enjoyed our stay
I thoroughly enjoyed our stay at Alba Suites. The rooms were clean and comfortable, and we had fun visiting the several pools and water slide. In addition to having a salt water pool built in the bay, the hotel is also easy walking distance from a sandy Pacific beach. Thanks to its location away from the city center, the hotel area was wonderfully quiet and relaxed. The hotel staff were friendly and helpful. While another review complained that their kitchenette did not include any pots or pans, there are bilingual signs posted over the sink asking visitors to check those items out from the office as needed. Our only issue during our stay was that the shower floor was not sloped steeply enough towards the drain, allowing some water to run out under the door. I would definitely return to Alba Suites next time I'm looking for an inexpensive, relaxing stay in Acapulco.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
Real Mexico
"Familiar" means families and there were lots of little kids, well behaved and restricted to two of the five pools. I was the only gringo, which is fine and made me aware that I was in another country rather than the golden zone high rise hotels which are like Miami or Cancun. The only problem was noise: young neighbors who played loud, bad music 20 hours a day (I got my room changed); a terrible band in the outdoors bar til 11:00pm weekends; and a children's birthday party under a tent that sounded like chuck e cheese's til 10:00pm. Otherwise, the price, service, location, view and helpful staff were great.

4/10 Poor

Anonymous

Liked: Cleanliness, staff & service, room comfort
Close to the cruise ship
Hotel was very accommodating, even though our plane was six hours late they were there to pick us up. Their resturant was very nice and the server was very polite and the food was quite tasty Not too much to do in that area, we used it for one night because we were going on a cruise and it was very convienent