City view

Reviews of Sofitel Abu Dhabi Corniche

5 out of 5
Sofitel Abu Dhabi Corniche
Corniche Road East, Capital Plaza Complex, Abu Dhabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 448 out of 744 reviews" "
Rating 8 - Good. 183 out of 744 reviews" "
Rating 6 - Okay. 59 out of 744 reviews" "
Rating 4 - Poor. 32 out of 744 reviews" "
Rating 2 - Terrible. 22 out of 744 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with great facilities, conveniently located and good value for money.
Stayed 4 nights in Feb 2024
Response from Vashee on 4 Mar 2024
Dear Mr. Maurice,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Poorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
The property is neat and clean staff are very helpful,area is close to the seawall very nice for early morning walk,transportation like shuttle bus is available to drop off and pick up specific time.
Stayed 8 nights in Feb 2024
Response from Vashee on 1 Mar 2024
Dear Mrs. Elisa,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Poorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Shahid

Stayed 1 night in Feb 2024
Response from Vashee on 20 Mar 2024
Dear Mr. Shahid,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Poorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

DANIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by Mr Carlos !
Stayed 6 nights in Feb 2024
Response from Vashee on 20 Feb 2024
Dear Mr. Daniel,It was a pleasure to host you at Sofitel Abu Dhabi Corniche. I am glad to know that your stay was comfortable.Also, we really appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews like this. We will let Carlos know that you are satisfied with the service.Once again, thank you for your feedback and we look forward to welcoming you again in the near future.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful hotel in so many ways. Staff is very helpful. Special thanks to Andrew on the front desk for taking care of us and all our needs. Thank you, Sofitel!
Stayed 3 nights in Jan 2024
Response from Vashee on 26 Jan 2024
Dear Mr. Bruce,Thank you so much for sharing your feedback regarding your most recent experience at our hotel.We are proud to know that our team member, Andrew gave his best to do his job perfectly. We will make sure to maintain and exceed the quality of our food and services throughout.Once again, we would like to thank you and look forward to welcoming you again, hopefully soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Fawziah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here for two weeks and it’s always a lovely experience. I arrived at 8am on the day of my check in and they immediately had a room ready for me, which was greatly appreciated at 15 hours of travel. They’ve made some upgrades since 2023 and the room is even more comfortable, especially the bed. I spent so much time by the pool restaurant and really enjoyed my time. The included breakfast is delicious and full of variety. I cannot wait to return.
Stayed 13 nights in Jan 2024
Response from Vashee on 23 Jan 2024
Dear Fawziah,We very much appreciate your comments regarding your stay at the Sofitel Abu Dhabi Corniche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Poorvashee RajubAssistant Guest Relations Manager

4/10 Poor

Didier

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vashee on 8 Feb 2024
Dear Mr. Didier,Thank you for sharing your feedback following your recent visit to Sofitel Abu Dhabi CornicheThe high standard and quality of service is very important to us and so I am grateful for the areas you have identified where you think we could improve. Rest assured that we have shared your comments with the appropriate departments and that these issues are being investigated to prevent them from happening in the future.However, I am sincerely sorry to read that you left the hotel unsatisfied and hope that this inconvenience will not discourage you from staying with us again.We really appreciate your opinion and hope to have the opportunity to welcome you again in the future.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

6/10 Okay

Allen

Stayed 1 night in Jan 2024
Response from Vashee on 1 Feb 2024
Dear Mrs. Allen,Thank you for sharing your feedback following your recent visit to Sofitel Abu Dhabi CornicheThe high standard and quality of service is very important to us and so I am grateful for the areas you have identified where you think we could improve. Rest assured that we have shared your comments with the appropriate departments and that these issues are being investigated to prevent them from happening in the future.However, I am sincerely sorry to read that you left the hotel unsatisfied and hope that this inconvenience will not discourage you from staying with us again.We really appreciate your opinion and hope to have the opportunity to welcome you again in the future.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

2/10 Terrible

Iman

Stayed 2 nights in Dec 2023
Response from Vashee on 26 Jan 2024
Dear Mr. Iman,Thank you for sharing your feedback. It is with deep regret to hear about your unpleasant experience during your recent stay with us and please allow me to express my sincerest apologies for any inconvenience caused. I understand your disappointments as we have failed to provide you with the degree of service you expected from Sofitel. We take pride in ensuring our guest satisfaction and knowing that we have failed for the second time is something that we take seriously. We would like to discuss further your experience with my team and would appreciate if you will allow us to reach out to you via email or call anytime at your convenience.We hope that you will give us another opportunity to better serve you in the future.Sincerely, Poorvashee RajubAssistant Guest Relations Manager

2/10 Terrible

Iman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not a five star hotel. The whole hotel needs renovation. The rooms are old, worn out, and stained. Extremely disappointed with the conditions of the rooms. Carpet and furniture extremely stained, old, worn out. The duvet insert is dirty and gross. Housekeeping does a bad job of cleaning. Amenities not five star quality. Mattress lower quality than should be. AC is horrible-very old system so loud and still have humidity in room w the AC working. Check in took 40 minutes even though i prebooked and prepaid for my suite.
Stayed 2 nights in Dec 2023
Response from Vashee on 6 Jan 2024
Dear Mr. Iman,Thank you for sharing your feedback following your recent visit to Sofitel Abu Dhabi CornicheThe high standard and quality of service is very important to us and so I am grateful for the areas you have identified where you think we could improve. Rest assured that we have shared your comments with the appropriate departments and that these issues are being investigated to prevent them from happening in the future.However, I am sincerely sorry to read that you left the hotel unsatisfied and hope that this inconvenience will not discourage you from staying with us again.We really appreciate your opinion and hope to have the opportunity to welcome you again in the future.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

ZHONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a perfect place to stay for tourists. VERY friendly and helpful staff. Sea view is amazing
Stayed 2 nights in Dec 2023
Response from Vashee on 31 Dec 2023
Dear Mr. Zhong,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours

10/10 Excellent

Nader, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vashee on 31 Dec 2023
Dear Mr. Nader,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours

8/10 Good

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Bedroom was great. Large bathroom and lovely shower. Woken at 2am by room service by mistake but no apology given. Room service arrived at 6.45pm which was far too late so we sent them away. Breakfast was varied and well presented.
Stayed 5 nights in Dec 2023
Response from Vashee on 20 Dec 2023
Dear Mrs. Yvette,Thank you for sharing your feedback following your recent visit to Sofitel Abu Dhabi CornicheThe high standard and quality of service is very important to us and so I am grateful for the areas you have identified where you think we could improve. Rest assured that we have shared your comments with the appropriate departments and that these issues are being investigated to prevent them from happening in the future.However, I am sincerely sorry to read that you left the hotel unsatisfied and hope that this inconvenience will not discourage you from staying with us again.We really appreciate your opinion and hope to have the opportunity to welcome you again in the future.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vashee on 11 Dec 2023
Dear Mr. Phil,Thank you for sharing experience during your recent stay with us at The Sofitel Abu Dhabi Corniche.We are delighted to hear that you have been very satisfied with the services provided by our associates. Your kind words are much appreciated.We look forward to welcoming you again when you return to our hotel.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Thomas Peter

Stayed 9 nights in Nov 2023
Response from Vashee on 27 Dec 2023
Dear Mr. Thomas Peter,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vashee on 5 Dec 2023
Dear Mr. Jade,Thank you for sharing experience during your recent stay with us at The Sofitel Abu Dhabi Corniche.We are delighted to hear that you have been very satisfied with the services provided by our associates. Your kind words are much appreciated.We look forward to welcoming you again when you return to our hotel.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Vashee on 3 Dec 2023
Dear Mr. David,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

6/10 Okay

Kristina

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from Vashee on 24 Nov 2023
Dear Mrs. Kristina,We very much appreciate your rating regarding your experience at the Sofitel Abu Dhabi Corniche.It is always a pleasure to receive positive feedback and we trust your next visit will be as pleasant as the previous one. Sincerely,Poorvashee RajubAssistant Guest Relations Manager

6/10 Okay

A

Stayed 3 nights in Nov 2023
Response from Vashee on 10 Dec 2023
Dear Valued Guest,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Poorvashee RajubAssistant Guest Relations Manager

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Vashee on 20 Nov 2023
Dear Mrs. Annabelle,We very much appreciate your rating regarding your experience at the Sofitel Abu Dhabi Corniche.It is always a pleasure to receive positive feedback and we trust your next visit will be as pleasant as the previous one. Sincerely,Poorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why there were different prices for the breakfast buffet.
Stayed 7 nights in Oct 2023
Response from Vashee on 10 Nov 2023
Dear S,We very much appreciate your rating regarding your experience at the Sofitel Abu Dhabi Corniche.It is always a pleasure to receive positive feedback and we trust your next visit will be as pleasant as the previous one.With regards with your breakfast price query, kindly be informed that we have two prices available. the first one is at 150 Aed per person, and the second one is at 75 Aed per person per night as a package from the front desk which has to be prebooked.i hope i answered your query and i remain at your disposal.Sincerely,Poorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay. Hotel was in great location and the staff couldn’t be more helpful. Would definitely go back
Stayed 2 nights in Oct 2023
Response from Vashee on 27 Oct 2023
Dear Mr. LWe are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I’ve stayed at
A clean and comfortable hotel with staff who know customer service like no other, nothing is too much trouble for them. The staff are extremely friendly and welcoming. The rooms are beautiful with incredible water views and the breakfast buffet is absolutely delicious. There is a free shuttle to a pristine beach, just beautiful. My stay was wonderful and I will definitely stay here the next time I’m passing through on my way through to Europe.
Stayed 4 nights in Oct 2023
Response from Vashee on 17 Oct 2023
Dear Mrs. Gloria,We're delighted to hear that you had such a positive experience with Sofitel Abu Dhabi Corniche.Our guest's satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.We look forward to welcoming you again when you return to our hotel.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Adaleia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is better than a 5 star hotel in the U. S. The architecture is absolutely gorgeous. It is clean beyond measure and the staff are friendly and above par. My friends and I were very pleased with the accommodations.
Stayed 3 nights in Oct 2023
Response from Vashee on 15 Oct 2023
Dear Mrs. Adaleia,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

6/10 Okay

Abdulla

Liked: Staff & service, property conditions & facilities
Needs re furniture
Stayed 1 night in Sep 2023
Response from Vashee on 27 Sept 2023
Dear Mr. Abdulla,Thank you for sharing your feedback following your recent visit to Sofitel Abu Dhabi CornicheThe high standard and quality of service is very important to us and so I am grateful for the areas you have identified where you think we could improve. Rest assured that we have shared your comments with the appropriate departments and that these issues are being investigated to prevent them from happening in the future.However, I am sincerely sorry to read that you left the hotel unsatisfied and hope that this inconvenience will not discourage you from staying with us again.We really appreciate your opinion and hope to have the opportunity to welcome you again in the future.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

8/10 Good

Yahya A

Stayed 1 night in Sep 2023
Response from Vashee on 15 Oct 2023
DeaR Mr. Yahya,We very much appreciate your rating regarding your experience at the Sofitel Abu Dhabi Corniche.It is always a pleasure to receive positive feedback and we trust your next visit will be as pleasant as the previous one.Sincerely,Poorvashee Rajub

8/10 Good

Davier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. Everything was amazing from the valet parking service to the food service and housekeeping. Two points to make: 1. Need more lights in the room and bathroom 2. You cannot get sun at the pool due to the towers blocking it
Stayed 6 nights in Sep 2023
Response from Vashee on 21 Sept 2023
Dear Mr. Davier,Thank you so much for sharing your feedback regarding your most recent experience at our hotel.We are proud to know that our heartists, gave theirbest to do their job perfectly. We will make sure to maintain and exceed the quality of our services throughout.On the other hand, we are sorry that you were not completely satisfied with the lights in the room and bathroom. This concern has been communicated to the resort management team for consideration at their next meeting.Once again, we would like to thank you and look forward to welcoming you again, hopefully soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Waleed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very helpful staff
Stayed 4 nights in Aug 2023
Response from Vashee on 5 Sept 2023
Dear Mr. Waleed,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Poorvashee RajubAsst. Guest Relations Manager

8/10 Good

Raed

Stayed 2 nights in Aug 2023
Response from Vashee on 11 Sept 2023
Dear Mr. Raed,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Elsie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compliment to Staff for great services
This hotel staff iare amazing.. they accomodate us ASAP even though our international flight was too early to arrive and we arrive too early in the hotel.. we want to Thank you for your amazing service… cleanliness in our room and great food in their Thai restaurant is absolutely outstanding. Again, Thank you
Stayed 5 nights in Aug 2023
Response from Sofitel Team on 13 Aug 2023
We are truly delighted that you have chosen Sofitel Abu Dhabi Corniche as your destination in Abu Dhabi and that you were satisfied with our hotel.Likewise, we are delighted that you appreciated the kindness of our heartists and hope to have the pleasure of welcoming you again very soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

4/10 Poor

Alessia

Stayed 3 nights in Aug 2023
Response from Vashee on 1 Sept 2023
Dear Alessia,Thank you for your ratings.Although we would have preferred that your experience had been more pleasant. I am sorry that the service and delivery did not live up to your expectations, and please accept my most sincere apologies.I attach great importance to correcting our mistakes. We hope that despite these annoyances, we will be able to continue, thanks to the improvements made, to count you among our customers.You can expect a call or email from management to further discuss and resolve this issue.Hoping that despite these annoyances we will still have the pleasure of welcoming you during a future stay.Sincerely yoursPoorvashee RajubAsst. Guest Relations Manager

10/10 Excellent

NURAT, Cro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from check in to check out. Fantastic staff too.
Stayed 3 nights in Aug 2023
Response from Vashee on 1 Sept 2023
Dear Nurat,We are truly delighted that you have chosen Sofitel Abu Dhabi Corniche as your destination in Abu Dhabi and that you were satisfied with our hotel.Likewise, we are delighted that you appreciated the kindness of our heartists and hope to have the pleasure of welcoming you again very soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Fahed Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was okay
Stayed 1 night in Jul 2023
Response from Sofitel Team on 13 Aug 2023
We are truly delighted that you have chosen Sofitel Abu Dhabi Corniche as your destination in Abu Dhabi and that you were satisfied with our hotel.Likewise, we are delighted that you appreciated the kindness of our heartists and hope to have the pleasure of welcoming you again very soon.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

10/10 Excellent

Priya, HOLLIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Jun 2023
Response from Firas Sharrouf on 8 Jul 2023
Dear Priya,Thank you for your feedback regarding your recent visit. I am truly delighted to know that you had an amazing stay with us.We hope to have the pleasure to welcome you back for another magnifique experience.Sincerely,Firas SharroufGeneral Manager

10/10 Excellent

Beth, Allentown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service Upgrade room was fantastic Concierge was excellent!
Stayed 2 nights in Jun 2023
Response from Firas Sharrouf on 8 Jul 2023
Dear Beth,Thank you for your feedback and for recognizing the great hospitality provided by the team. I am truly delighted to know that you had an amazing stay with us.We hope to have the pleasure to welcome you back for another magnifique experience.Sincerely,Firas SharroufGeneral Manager

10/10 Excellent

syed Nadeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms breakfast ok
Stayed 4 nights in Jun 2023
Response from Firas Sharrouf on 8 Jul 2023
Dear Nadeem,Thank you for your feedback on your recent visit. I am truly delighted to know that you had an amazing stay with us.We hope to have the pleasure to welcome you back for another magnifique experience.Sincerely,Firas SharroufGeneral Manager

10/10 Excellent

avery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent. Definitely recommend as it’s got everything, even sauna/steamrooms
Stayed 1 night in Jun 2023
Response from Firas Sharrouf on 8 Jul 2023
Dear Avery,Thank you for your feedback on your recent visit. I am truly delighted to know that you had an amazing stay with us.We hope to have the pleasure to welcome you back for another magnifique experience.Sincerely,Firas SharroufGeneral Manager

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, rooms were beautiful and spacious, staff were friendly and helpful
Stayed 3 nights in Jun 2023
Response from Firas Sharrouf on 8 Jul 2023
Dear Kristopher,Thank you for your feedback and for recognizing the great hospitality provided by the team. I am truly delighted to know that you had an amazing stay with us.We hope to have the pleasure to welcome you back for another magnifique experience.Sincerely,Firas SharroufGeneral Manager

10/10 Excellent

Ramona Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Sofitel in Abu Dhabi for my birthday week, and it was epic. In every way the staff was friendly. The hotel is nicely appointed with two fantastic restaurants that I visited a lovely pool. The concierge answered all my questions, and met all of my needs I would definitely stay here again I’m planning my next trip in the fall. Thank you.
Stayed 5 nights in Jun 2023
Response from Ryan on 17 Jun 2023
Dear Ramona Joyce , Thank you so much for sharing your feedback regarding your most recent experience at our hotel. Once again, we would like to thank you and look forward to welcoming you again, hopefully soon. Sincerely yours, Guest Experience Team

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Excellent hotel, great location, we were upgraded to a lovely suite, enjoyed the bar and Thai restaurant, our thanks to Cruz D'Silva who helped us a lot for the duration of our stay.
Stayed 4 nights in Jun 2023
Response from Ryan on 17 Jun 2023
Dear B,Thank you so much for sharing your feedback regarding your most recent experience at our hotel. We are proud to know that Cruz gave his best to do his job perfectly. We will make sure to maintain and exceed the quality of our food and services throughout. Once again, we would like to thank you and look forward to welcoming you again, hopefully soon. Sincerely yours, Guest Relations Team

6/10 Okay

Chen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was 5 star..
Stayed 2 nights in May 2023
Response from Firas Sharrouf on 8 Jul 2023
Dear Chen,Thank you for your feedback on your recent visit. I am truly delighted to know that you had an amazing stay with us.We hope to have the pleasure to welcome you back for another magnifique experience.Sincerely,Firas SharroufGeneral Manager

10/10 Excellent

Mohammad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very cool
Stayed 2 nights in May 2023
Response from sandrine on 28 May 2023
Dear MohammadWe are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yoursSandrine VieillesseAssistant Guest Relations Manager

6/10 Okay

fadi, Hawally

Travelled with partner
Liked: Staff & service, amenities
Nice location and surroundings
Stayed 2 nights in May 2023
Response from Sandrine on 11 May 2023
Dear Fadi We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Sandrine Vieillesse Assistant Guest Relations Manager

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night in their suite facing the sea. It was incredible. The staff were so nice and helpful. Would stay here again and for longer. The only place i’d stay in Abu Dhabi if i wasn’t wanting beach access. Highly recommend!
Stayed 1 night in May 2023
Response from Sandrine on 11 May 2023
Dear HaleyWe are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Sandrine Vieillesse Assistant Guest Relations Manager

10/10 Excellent

Gerd

Stayed 2 nights in Mar 2023
Response from Sandrine Emile Vieillesse on 30 Mar 2023
Dear Gerd We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Sandrine Emile Vieillesse Assistant Guest Relations Manager

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sandrine Emile Vieillesse on 30 Mar 2023
Dear AlexisWe are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Sandrine Emile Vieillesse Assistant Guest Relations Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have great concierges who helped make our stay memorable. The included breakfast was always the best meal of our day.
Stayed 7 nights in Mar 2023
Response from Sandrine Emile Vieillesse on 30 Mar 2023
Dear PeterWe are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Sandrine Emile Vieillesse Assistant Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect night
Wonderful hotel with the exceptionally friendly and helpful staff.
Stayed 1 night in Mar 2023
Response from Sandrine Emile Vieillesse on 30 Mar 2023
Dear KatarzynaWe are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Sandrine Emile Vieillesse Assistant Guest Relations Manager

10/10 Excellent

Ali Riza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Only critics would be in regards to the management. They should have placed prayer mats in each room, out of respect to Muslims. In an Islamic country, as a Muslim, that's one thing I would have expected.
Stayed 7 nights in Mar 2023
Response from Sandrine on 11 May 2023
Dear Ali RizaThank you for taking the time to comment and share your experience with us.We certainly do not intend to make guests' stays unpleasant and we have taken all your notes as they are of great importance to us and will enable us to monitor and continually improve our service. We hope you will reconsider and give us another opportunity to be of better service and continue to serve you as a valued guest again.Sincerely yoursSandrine Emile Vieillesse Assistant Guest Relations Manager

8/10 Good

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good people, good service
The service is directly proportional to the level of the tip you give, you gave a good tip and you will get good service. You didn't tip - wait to be served.
Stayed 5 nights in Mar 2023
Response from Sandrine on 11 May 2023
Dear MosheDear Thank you for taking the time to share your review.Although we would have preferred that your experience had been more pleasant, we are sorry that the service and delivery did not live up to your expectations, and please accept our most sincere apologies.As we would like to hear more from you, we shall be grateful if you could please share your contact details on sandrine.EMILEVIEILLESSE@sofitel.comHoping that despite these annoyances we will still have the pleasure of welcoming you during a future stay.Sincerely yoursSandrine Vieillesse Assistant Guest Relations Manager