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Reviews of Park Inn by Radisson Abu Dhabi Yas Island

3 out of 5
Park Inn by Radisson Abu Dhabi Yas Island
Golf Plaza, Yas Island, Abu Dhabi

Reviews

8.4

Very good

Rating 10 - Excellent. 352 out of 802 reviews" "
Rating 8 - Good. 314 out of 802 reviews" "
Rating 6 - Okay. 70 out of 802 reviews" "
Rating 4 - Poor. 45 out of 802 reviews" "
Rating 2 - Terrible. 21 out of 802 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Raffi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only good thing about this hotel is: Location Receptionist Benedict The valet parking attendants *The rooms need renovation *The breakfast buffet is the same everyday with not much variety not to mention the expired milk and cockroaches in the cabinets *The rooms smelled humid *The carpets in the room was cleaned every since the opening of the hotel *If you see the furniture in the room, it’s the worst with the stains everywhere * And the the toilet was smelling and hot water problem I’m really surprised how people give positive reviews to this hotel
Response from Rhea Dollete on 19 Apr 2024
Dear Raffi, Thank you for taking the time to share your valued comments regards your recent stay with us, we are deeply sorry to hear your stay was not as pleasant as you expected due to all the concerns you have shared which have been shared with all relevant departments in order to take the right action. Once again please accept our sincere apologies for any inconvenience. Looking forward to welcoming you back for a more memorable stay with us. Kind regards, Devesh Rawat Resort Director

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel only downside was the Mexican restaurant - so loud !! Not sure why the music hadn’t to be that loud - only ate there once and it was very expensive and average quality. Belgium bar next door was outstanding though so we just went there instead
Stayed 4 nights in Apr 2024
Response from Rhea Dollete on 12 Apr 2024
Dear Robert, Thank you for taking the time to share your experience at Park Inn Hotel, Abu Dhabi Yas Island. It is heartwarming to know that you had such a positive experience despite your mentioned issues which we will work on as soon as possible to improve our services to be able to reach your full satisfaction. We are looking forward to welcoming you again at Park Inn Hotel, Abu Dhabi Yas Island, Kind regards, Devesh Rawat Resort Director

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were exhausted and the front desk person got us checked us quickly. It was just a night but it was nice.
Stayed 1 night in Apr 2024
Response from Rhea Dollete on 9 Apr 2024
Dear Matt, Thank you for your feedback and we are delighted to know that you enjoyed your stay with us. We look forward to your next visit. Best regards, Devesh Rawat Resort Director

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Excellent breakfast each morning, clean and comfortable room. On-site Mexican restaurant excellent for dinner. Staff efficient.
Stayed 3 nights in Jan 2024
Response from Enas Sabri on 10 Feb 2024
Dear Kenneth ,Thank you for your feedback and we are delighted to know that you enjoyed your stay with us. We look forward to your next visit.Best regards,Devesh RawatResort director

2/10 Terrible

Dua

Stayed 1 night in Feb 2024
Response from Rhea Dollete on 30 Mar 2024
Dear, Dua Greetings from Park Inn by Radisson Hotel, Yas Island! We appreciate your feedback. We hope you enjoyed your stay with us. Thank you, and looking forward to welcoming you again. Regards, Park Inn by Radisson, Yas Island

8/10 Good

Gordon

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Enas Sabri on 29 Jan 2024
Dear Gordon,Thank you for your feedback and we are delighted to know that you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

Blaze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night for a short layover overall was a great stay. Very close to the airport if you needed a quick layover spot or staying for a short period. Taxi from airport and hotel was pretty affordable only thing is they don’t take other currency of money that wasn’t dirhams but did take debit cards and maybe credit cards.The staff were very friendly and approachable. Was able to check in early. They offered a shuttle pick up to go to mall, YAS beach, and a few amusement parks.Got recommended food option for dinner that was walking distance cross the street which was a great very good buffet and affordable! When checking out they told us to sit and relax while they called a taxi for us. The only thing I wish was better was contacting them via phone. Kept getting switch to different lines/being on hold and after a while phone call would hang up. So that was kinda frustrating when to confirm booking but when arriving to hotel no issues pretty smooth process. Overall would definitely stay here again.
Response from Enas Sabri on 10 Feb 2024
Dear Blaze,Thank you for taking the time to share your experience at Park inn Hotel, Abu Dhabi Yas Island.It is heartwarming to know that you had such a positive experience despite your mentioned issues which we will work on as soon as possible to improve our services to be able to reach your full satisfaction. We are looking forward to welcoming you again at Park inn Hotel, Abu Dhabi Yas Island,soon.Kind regards, Devesh RawatResort Director

8/10 Good

Naeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ehab Mustafa on 4 Jan 2024
Dear NaeemThank you for sharing your recent stay rating , we are glad to know that your stay went well, looking forward to welcome you back soon.Thank you

8/10 Good

Kambiliampatty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge entire Team was Awesome. Patrick, Dhil & Ravi was very Helpful and provided me great Customer Service. Housekeeping did an Excellent Cleaning and I really liked it. Eventhough I would love to give 10/10 for everything but unfortunately I am unable to give this rating because the Entire Front Desk Team was Not Welcoming and Helpful. All the Front Desk staff was busy playing in the Internet and avoiding Guests who come or pass the Front Desk as much as possible. Sajid from Front Desk and Nikilraj(not sure his correct spelling for his name) from restaurant made me feel very uncomfortable, not welcoming and wanted to rush me when I went for some enquires. Special Breakfast pricing offer that they sent me over email was not honoured during my Check-In and I felt it was False Promotion and Advertising. Shower Water Pressure in the room was very low and slow. I would love to stay here again only because of Excellent Concierge and Housekeeping Team.
Stayed 3 nights in Dec 2023
Response from Ehab Mustafa on 31 Dec 2023
Dear KarthikThank you so much for taking the time to share your valued feedback related to your recent stay with Park Inn Yas Island, we are glad to know that we have some colleagues were outstanding and on same time very sad to hear on some of lack of attention from others, I'm very thankful for highlighting those issues, rest assure an investigation will be done and the right action will be taken.Please accept our sincere apologies for any inconvenience, looking forward to welcome you back soon.Best regards

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar / waiting staff / lifeguard's around the pool were excellent, helpful and very very friendly. They made the holiday an exceptional experience
Response from Enas Sabri on 29 Jan 2024
Dear Keith,Thank you for your feedback and we are delighted to know that you enjoyed your stay with us. We look forward to your next visit.Best regards,Devesh RawatResort director

10/10 Excellent

Akhilesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and polite. They are very helpful. Food is very good. I just saw one cockroach near the coffee machine in the breakfast area on the ground floor. Other than that i did not find any issues. The food is fresh and hot all the time.
Stayed 1 night in Nov 2023
Response from Devesh Rawat on 29 Nov 2023
Dear Akhilesh, Thank you for taking the time to share your experience about Park Inn by Radisson Abu Dhabi Yas Island.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Guest feedback is extremely important to us in order to know what we do well and where we can make improvements.Please be assured that cleanliness of our outlests and rooms is always one of our top priorities, your feedbcak is shared with the relavant department to rectify the issue that you encountered. We are looking forward to welcoming you back again soon.kind regards, Devesh RawatResort Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Devesh Rawat on 13 Nov 2023
Dear Guest, Thank you for taking the time to share your experience about Park Inn by Radisson Abu Dhabi Yas Island.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. We are looking forward to welcoming you back again soon.kind regards, Devesh RawatResort Director

10/10 Excellent

Robert

Stayed 4 nights in Oct 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear Robert Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you enjoyed your stay with us. We look forward to your next visit.Best regards,

8/10 Good

Grant

Stayed 1 night in Oct 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear Grant Thank you for sharing your recent stay rating and for taking the time to share your experience. We are delighted to see that you enjoyed your stay with us. We look forward to your next visit.Best regards,

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet could be better. They need an omelet station. More fresh fruit options. The service staff in the restaurant we fantastic.
Stayed 5 nights in Sep 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear RodneyThank you for taking the time to share your recent stay feedback with us, your feedback is very valued for us which defiantly will help us for improvement. at the same we are happy to know that the service was up to your expectation.looking forward to welcome you back soonbest regards

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear Steve Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit.Best regards,

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear JohnThank you for sharing your recent stay rating. we are sorry to see your stay was not up to your expectation and it will be very helpful for us to understand what has went wrong in order to take the right action.Once again please accept our sincere apologies for any inconvenience during your stay , looking forward to welcome you back soon.Best regards

10/10 Excellent

MOHAMMAD, Salmiya

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to share
Stayed 4 nights in Sep 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear Mohammad Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit.Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Ehab Mustafa on 30 Oct 2023
Dear guestThank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit.Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice, but staff not so friendly specially the front desk guy at check in!
Stayed 1 night in Aug 2023

10/10 Excellent

Chanel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience! From the greetings at the door, the excellent customer service, to the awesome room and restaurant down stairs! I will definitely stay here again! Highly recommended!

10/10 Excellent

SALEM, PALM BAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from EA on 1 Aug 2023
Dear Salem,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your excellent rating.We look forward to your next visit.Best regards,Devesh RawatResort Director

8/10 Good

Roger

Travelled with group
Disliked: Room comfort
Good for a short stay
Nice view and ok price. Good for a short stay, not a vacation.
Stayed 1 night in May 2023
Response from Ehab Mustafa on 16 May 2023
Dear RogerThank you for taking the time to share your feedback with us, our pleasure to know that your stay went well.Looking forward to welcome you back to Park Inn Hotel.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ehab Mustafa on 16 May 2023
Dear GuestThank you for taking the time to share your feedback with us, our pleasure to know that your stay went well.Looking forward to welcome you back to Park Inn Hotel.Best regards

8/10 Good

Jonathan

Stayed 1 night in Mar 2023
Response from sk on 20 Mar 2023
Dear Jonathan,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your excellent rating.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

4/10 Poor

Michael Samuel, Orlando

Stayed 4 nights in Feb 2023
Response from Park Inn by Radisson, Yas Island Team on 24 Apr 2023
Dear Michael, Greetings from Park Inn by Radisson, Yas Island!We appreciate your feedback. We hope you enjoyed your stay with us. Thanks, and looking forward to welcome you again. Regards, Park Inn by Radisson, Yas Island

10/10 Excellent

Jesse, Harlingen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very professional staff that treat everyone with respect. Excellent service. We look forward to returning.
Stayed 1 night in Feb 2023
Response from SK on 18 Feb 2023
Dear Jesse,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your excellent rating.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Halwani

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from SK on 16 Jan 2023
Dear Halwani,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your nice rating.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Eden

Travelled with group
Liked: Cleanliness, property conditions & facilities
Cheap option for Yas Island
Two friends staying, was spacious enough but bathroom was ok. Mini fridge not stocked and no toiletries. Room over looked the yas island, was not noisy. Food in restaurant was great but service lacked & pool bar doesn’t open until after 3.30pm.
Stayed 2 nights in Dec 2022
Response from Devesh Rawat on 13 Nov 2023
Dear Eden, Thank you for taking the time to share your experience about Park Inn by Radisson Abu Dhabi Yas Island.We are glad that you have chosen to stay with us.Please note that some of the amenities are upon request. Your feedback is valuable to us and certainly will be shared with the relevant departments for improvements and upgrades.We are looking forward to welcoming you back again soon.kind regards, Devesh RawatResort Director

8/10 Good

ghanem

Stayed 1 night in Dec 2022
Response from SK on 29 Dec 2022
Dear Ghanem,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your excellent rating.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

2/10 Terrible

Islam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't so good ,the food quality wasn't good, The restaurant wasn't clean ,doors everywhere had black hand
Stayed 2 nights in Dec 2022
Response from SK on 30 Dec 2022
Dear Islam,Thank you for taking the time to write a review about your stay. We are disappointed to know that we were unable to meet your expectations in certain areas. Please rest assured that your comments will be discussed with the concerned departments to ensure immediate corrective actions.We trust that you will come back soon and the entire team is looking forward to welcoming you back.Best regards,Devesh RawatHotel Manager

4/10 Poor

Andrea

Stayed 3 nights in Dec 2022
Response from SK on 30 Dec 2022
Dear Andrea,We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is of extreme importance to us and your comments have been shared with the relevant team. Thank you for your feedback and I hope you will give us the opportunity to serve you once again. Best regards,Devesh RawatHotel Manager

4/10 Poor

Harikharan

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
One day experience
The room was upgraded based on the proposal from reception since i was told only single will be provided although 2 twin beds were booked & paid already and were to be charged extra to accommodate the family. We upgraded since it was single bed and paid difference amount for suite room. The room was fine with good view but the tub could NOT be used since hot water control was NOT working and it was boiling water. It was unfortunate that after paying extra for the suite room, the comforts could NOT be utilized.
Stayed 1 night in Dec 2022
Response from SK on 22 Dec 2022
Dear Harikhan,Thank you for taking the time to write a review about your stay. We are disappointed to know that we were unable to meet your expectations in certain areas. Please rest assured that your comments will be discussed with the concerned departments to ensure immediate corrective actions.We trust that you will come back soon and the entire team is looking forward to welcoming you back.Best regards,Devesh RawatHotel Manager

10/10 Excellent

mudassar

10/10 Excellent

Ulisheba

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Staff very efficient and professional.
Stayed 4 nights in Nov 2022
Response from sk on 21 Nov 2022
Dear Ulisheba,It was a pleasure to have you as our guests at Park Inn by Radisson Abu Dhabi Yas Island and we are pleased to know that you very much enjoyed your stay with us. We certainly make every effort to deliver the highest standards of customer service to all our guests and it is always rewarding to receive such appreciation, which will be shared with the entire team.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

10/10 Excellent

CHIMANBHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Sep 2022
Response from sk on 26 Oct 2022
Dear Chimanbhai,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your excellent rating.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities
Nice place to stay. Stuff is friendly
Stayed 1 night in Oct 2022
Response from sk on 26 Oct 2022
Dear Anna,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island.It’s a delight to read that you enjoyed your stay and glad you had the time to share it with us. We look forward to your next visit.Best regards,Devesh RawatHotel Manager

4/10 Poor

Masooda

Travelled with partner
Good location on Yas Island; near the theme parks, Yas Bay ad Yas Mall and taxis to each of them are cheap. Yas Island itself is not really pedestrianised so prepare to use taxis or the bus - things aren't too far apart but good luck finding somewhere to walk. If you're looking for a decent shower, don't bother staying here - very poor pressure and the water from both the shower and taps is foamy and weak. Temperature of the water is also inconsistent. Room lighting was shocking, lots of lamps but nothing central for the room. If you want a relaxing, peaceful holiday, this is NOT the hotel for you. It's very resort-like; hideous pumping music over the pool area from 7am until 10pm > not pleasant when you can hear the thudding in your room. Yas Plaza is quite an isolating place, so don't expect to be able to walk out and go to a supermarket for snacks/drinks; there's nothing there apart from the hotel restaurants. Room service was tasty and cheap - don't forget to tip! Staff service was variable, depending on who you got. That said, they were very helpful when I had an issue and although I didn't get the outcome I wanted (non-hotel related), the one staff member who helped was spectacular.
Stayed 4 nights in Oct 2022
Response from sk on 11 Oct 2022
Dear Masooda,Thank you for taking the time to write a review about your stay. We are disappointed to know that we were unable to meet your expectations in certain areas. Please rest assured that your comments will be discussed with the concerned departments to ensure immediate corrective actions.We trust that you will come back soon and the entire team is looking forward to welcoming you back.Best regards,Devesh RawatHotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from sk on 6 Oct 2022
Dear Guest,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your excellent rating.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, comfortable for a business trip.
Stayed 1 night in Sep 2022
Response from sk on 26 Sept 2022
Dear Mark,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island.It’s a delight to read that you enjoyed your stay and glad you had the time to share it with us. We look forward to your next visit.Best regards,Devesh RawatHotel Manager

10/10 Excellent

STACY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, breakfast was good, staff was professional and courteous. Transportation easily available. I would return to the Ramada Park Inn Yala Island on future stays
Stayed 2 nights in Sep 2022
Response from sk on 19 Sept 2022
Dear Stacy,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island.We are flattered to read your compliments and delighted to hear that you were extremely pleased with the service provided by our amazing team. Customer care is indeed one of our highest priorities and it is always rewarding to receive such commendation.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious room
Stayed 1 night in Sep 2022
Response from sk on 15 Sept 2022
Dear Mina,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for your feedback.We are delighted to read that you enjoyed your stay with us. We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Waleed

Stayed 1 night in Sep 2022
Response from sk on 15 Sept 2022
Dear Waleed,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island and for taking the time to rate us.We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I purely booked this as it was cheap and near the airport 1 night transit. No issues. Clean, spacious room. Perfect to sleep and shower. Relaxing. Friendly staff.
Stayed 1 night in Sep 2022
Response from sk on 5 Sept 2022
Dear Tasneem,Thank you for choosing to stay at Park Inn by Radisson Abu Dhabi Yas Island.It’s a delight to read that you enjoyed your stay and glad you had the time to share it with us. We look forward to your next visit.Best regards,Devesh RawatHotel Manager

8/10 Good

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, toilets looks little bit old.
Stayed 2 nights in Aug 2022
Response from sk on 12 Aug 2022
Dear Brian, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Best regards, Devesh Rawat Cluster Director of Operations

10/10 Excellent

Graeme, Bexhill On Sea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central to all attractions on Yas Island
Stayed 7 nights in Jul 2022
Response from sk on 10 Aug 2022
Dear Graeme, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Best regards, Devesh Rawat Cluster Director of Operations

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from SK on 19 Jul 2022
Dear Hussain, We are truly glad that we have exceeded your expectations. We are looking forward to welcoming you for another stay at the hotel soon. Best regards, Bernard D’Souza Hotel Manager

6/10 Okay

Lorelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were given an upgrade to the hotel next door, staff at new hotel were not very friendly or helpful at all. Staff at original hotel were lovely.
Stayed 1 night in Jul 2022
Response from SK on 15 Jul 2022
Dear Lorelle, Thank you for taking the time to write a review about your stay. We are disappointed to know that we were unable to meet your expectations in certain areas. Please rest assured that your comments will be discussed with the concerned departments to ensure immediate corrective actions. We trust that you will come back soon and the entire team is looking forward to welcoming you back. Sincerely, Bernard D’Souza Hotel Manager

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from sk on 29 Jun 2022
Dear Nico, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Best regards, Bernard D’Souza Hotel Manager