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Helnan Phønix Hotel

4.0 star property
Hotel with a fitness centre, steps from Aalborg Historical Museum

Choose dates to view prices

Helnan Phønix Hotel in central Aalborg offers a refined experience with a gym for morning workouts, a peaceful outdoor terrace, and conference facilities. Guests appreciate the helpful staff, convenient luggage storage, and lobby coffee service.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Room service
  • Parking available
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

7.8 out of 10
Good
(42 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
Desk
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
Desk
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(21 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
Desk
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds

Double Room, 2 Single Beds

8.4 out of 10
Very good
(43 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.2 out of 10
Very good
(200 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed
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About the area

Map
Vesterbro 77, Aalborg, DK-9000

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.3 km
  • Jomfru Ane Gade - 4 min walk - 0.4 km
  • Utzon Center - 9 min walk - 0.8 km
  • House of Music - 11 min walk - 1.0 km
  • Aalborg Zoo - 19 min walk - 1.6 km

Getting around

  • Aalborg Station - 9 min walk
  • Aalborg (AAL) - 13 min drive

Restaurants

  • ‪D'Wine Bar - ‬1 min walk
  • ‪SanGiovanni - ‬1 min walk
  • ‪Caspars - ‬1 min walk
  • ‪Emil - ‬2 min walk
  • ‪Nadias Sandwich - ‬3 min walk

About this property

Helnan Phønix Hotel

Upscale hotel near Jomfru Ane Gade
Located close to Aalborg Historical Museum and Budolfi Cathedral, Helnan Phønix Hotel provides a terrace, a gym and conference space. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and smoke-free property
  • Tour/ticket information, multilingual staff and meeting rooms
  • A TV in reception, a lift and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 224 rooms offer amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • TVs with cable channels
  • Heating, housekeeping and desks

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Milling Hotel Gestus

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  • Pet-friendly
  • Free WiFi
  • Parking available
8.6 out of 10, Excellent, 1,135 reviews
The price is NZ$207
includes taxes & fees
9 Nov - 10 Nov
Milling Hotel Gestus

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 100 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day.
Cots (infant beds) are available for DKK 100.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately DKK 150 for adults and from DKK 150 for children
  • Uncovered self-parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

Is Helnan Phønix Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Helnan Phønix Hotel?

Self-parking is available for DKK 100 per day. Limited spots are available.

What time is check-in at Helnan Phønix Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Helnan Phønix Hotel?

Checkout is at 11 AM.

Where is Helnan Phønix Hotel located?

Located in Aalborg Centrum, this hotel is within a 5-minute walk of Aalborg Historical Museum, Budolfi Cathedral and Jomfru Ane Gade. Jens Bangs Stenhus and Utzon Center are also within 15 minutes. Aalborg Station is 9 minutes by foot and Aalborg Vestby Station is 10 minutes.

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Reviews

Helnan Phønix Hotel Reviews

8.2

Very good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

7.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 715 out of 1855 reviews
Rating 8 - Good. 764 out of 1855 reviews
Rating 6 - Okay. 264 out of 1855 reviews
Rating 4 - Poor. 70 out of 1855 reviews
Rating 2 - Terrible. 42 out of 1855 reviews

Reviews

6/10 Okay

Lars

Liked: Staff & service
Decent 3 star property
Stayed 1 night in Jul 2025

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay in the cantral part of Aalborg... It was a perfect stay
Stayed 1 night in May 2025

6/10 Okay

Jens

Liked: Staff & service, amenities
Great location, friendly staff. The hotel is a bit dated and we had an issue with the sink.
Stayed 1 night in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Airconditioning is a must To hot in the room People are friendly and helpful Breakfast is ok
Stayed 4 nights in Jul 2025

8/10 Good

Knud

Liked: Cleanliness, staff & service, room comfort

Nice hotel, but needs an update

Really nice breakfast. No air conditioning and our room was facing the street, meaning we had to keep the window open and there was a lot of traffic noise from the street keeping us awake during the night
Stayed 2 nights in Jul 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Great location, friendly staff, nice rooms - but bathrooms needs renovation.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Barely ok

No aircondition, toilet clogged easily, no tea, coffee, water in the room. Below average breakfast.
Stayed 1 night in Jul 2025

6/10 Okay

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location when visiting Aalborg. Breakfast and the room was nice. The only two issues we had was, there was a lot of dirty plates and cups among the clean ones at breakfast. Not misplaced just not properly cleaned. Second one is that on Saturday night there was a party at the hotel and the noise from it was terrible and ruined that nights sleep.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2024

6/10 Okay

Gitte

Liked: Room comfort

Over all - to the price - nice and cozy

Really great breakfast buffet. The hotel is old and a bit rusty 😉 but cozy. I had a nice room, spacious and nice beds. The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain. The cleaning lacked a bit.
Stayed 2 nights in Mar 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in May 2025

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort

Wornout

Wornuout furniture and bathroom interior..
Stayed 1 night in Nov 2024

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No cleaning done unless you ask for it; TV useless

Our TV did not work properly, often the image was like a puzzle and the remote control only worked sometimes... I was surprised that no cleaning was done unless we specifically put the sign on the door to 'Please clean'. I would expect from a 4* hotel that cleaning was done, unless I asked them not to do it. I had not found the sign in the bottom of the wardrobe, so had put no sign outside and no bed was done, no towels changed during our 3 days' stay. Much noise from the main street, as we had to keep our window open during the night due to the heat.
Stayed 2 nights in Jul 2025

4/10 Poor

Svein ove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs upgrade

The hotel is quite worn, and from an electrical point of view it’s not the safest place
Stayed 1 night in Dec 2024

6/10 Okay

Annette

Liked: Cleanliness, property conditions & facilities
Hotelværelset din. God service i reception. Meget dårlig oplevelse morgenmads mæssigt. Ikke nok borde, lang kø til kaffemaskine og juice, samt der var hurtigt tomt ved morgenmads produkter.
Stayed 1 night in Oct 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Had parking right behind us and good breakfast! Good location .
Stayed 2 nights in Sep 2025

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godt
Stayed 3 nights in Aug 2025

6/10 Okay

Valentina

Liked: Cleanliness, staff & service
Albergo in posizione comodissima per raggiungere il centro della città. Le stanze sono un po' datate e non vengono riordinate tutti i giorni. Ottima la colazione e gentilissimo il personale. Andrebbe considerato come un buon 3 stelle, ma non ha le caratteristiche di un 4 stelle.
Stayed 4 nights in Aug 2025

2/10 Terrible

Vincenzo

Il personale poco disponibile a fornire informazioni e ad accogliere le richieste minime. Soprattutto non adatto a gestire l’accoglienza degli ospiti.
Stayed 1 night in Aug 2025

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Big room for the three of us. Good breakfast!
Stayed 1 night in Aug 2025

6/10 Okay

Henrik

Morgenmaden er formidabel god. Men gammelt værelse med spindelvæv i hjørnet og meget meget larm så husk ørepropper.
Stayed 1 night in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho soggiornato una notte ottima posizione in centro vicino a tutto parcheggio comodo a pagamento ma indispensabile
Stayed 1 night in Aug 2025

4/10 Poor

Niels

Liked: Cleanliness, staff & service, room comfort
God morgenmad, flinke personaler, varmt på værelset og ingen krog til vinduet, så det kunne stå åbent, en del trafik lige udenfor. Meget rent, så rent at det åbentbart var nødvendigt at pudse vinduer kl 4:25 om morgnen. Temmelig ubehagelig måde at blive vækket på.
Stayed 1 night in Aug 2025

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine hotel

Fine hotel in the center of Aalborg, recommended.
Stayed 1 night in Jul 2025

6/10 Okay

Tom

Disliked: Room comfort
Mye støy fra gaten. Ingen aircondition som trekker helheten ned siden det er sommer og varmt.
Stayed 5 nights in Jul 2025