Refurbishment is required, not the smart, high class hotel that we stayed at three years ago on our last visit to Aachen. We booked a superior king size room but were given a twin room, rather dowdy, stained carpet marked walls. Phoned reception said this is not the room we booked, we were advised reception will call us back, but did say the hotel was fully booked. We waited almost 30 mins, just sitting in the room, no call came. We went to reception, given a different room, queen bed, very small TV that slide out of a cupboard, not a great place if you want to watch TV in bed. Blind in bathroom wouldn’t go up. Breakfast was OK, but asked a staff member if they had a toaster, she said she didn’t know. Chef cooks your toast. Overall not value for the money we paid.