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I am really big on customer service and there is not one thing. One thing that I can fault the Azur on. From the time of booking they were attentive and provided some really useful local information. I told them what I wanted from the weekend and without fuss they went out of their way to make enquiries ...
The room and hotel were great. No free upgrade. The fireplace and turndown service was lovely. Facilities were good. Only dissapointments were breakfaat was really average. The massage was overly priced, massueses were not up to standard.
I have never slept on a more comfortable bed. We actually took a picture of the bed brand and model to see if we could buy one back in Australia. The staff on arrival were wonderful. The hotel even provides a complimentary taxi service using a local taxi company so you don't have to worry about parking ...
A fantastic place to stay;helpful, friendly staff (turned on gas fire making room comfortable on our return from days outings); stunning vista across lake to Remarkable s; rooms well equipped and warm; an easy walk along the lake front into town. Highly recommend Villa De Lago.
Beautiful small hotel with a lovely outlook towards the mountains. Very easy walk to the center of queenstown. Definitely recommend it.
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