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Great hotel but staff mediocre. Expedia promised breakfast included but hotel did not honor the email reservation. Had to call staff every day to get room made up. Poor communication.
My room was not the deluxe but it was decent. The shower was a little awkward in that you stand in the "bath tub room" and not exactly in an enclosed shower space. The rooms had direct connection for power without the need for an adapter for American devices which is nice. They don't offer plastic ...
Stayed for 3 nights, in general an OK experience. I arrived at 2am in the morning after a 20 hour transit,unloaded my own luggage from the cab and proceed to check in. Normally this is not a problem except that the night porter watched me do it. Check in was a bit of an issue, the check in attendant ...
Stayed 6 nights, Fairmont Gold level room. It was probably the best "Club level" stay we have ever experienced. Choice of small buffet in the club room or the full buffet breakfast each day, tea with cheeses, small sandwiches, snacks, and incredible desserts every afternoon, and amazing cocktail ...
It is about 1 hour west by Taxi ($200 local currency cab fare) from Pugong airport - close to the other airport in Shanghai. Meals are expensive in comparism to other locations- about 15 minute walk there are 30 restaurants. Overall good stay - no hot water in the shower .
A wonderful stay from start to finish. Central location, friendly staff, exceptional service, great room and view. Highly recommend access to the executive lounge and its benefits.
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