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This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information ...
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff ...
I would return to this hotel in a heart beat. The room was very comfortable and we really enjoyed the amazing breakfast. The hotel staff was helpful and so knowledgeable about places to visit in Hangzhou.
Nice hotel, nice and big room with comfortable bed with pool ang gym facilities. A pity no time to use the facilities. Wide breakfast selection. Helpful staffs that able to assist your need. 20mins to the airport cost about RMB 50. Nearby with few eateries and a hair salon. We had a wash n haircut ...
We have to walk a few minutes to West Lake but it is a suitable location for me. It is not crowded by the tourists at the nearby roads. The hotel sttaffs' recommendations are very helpful. According to their information, we have experienced a wonderful sight seeing and delicious local foods dining ...
Typical Hyatt hotel with stylish and modern public areas. The bedrooms are clean and well maintained although now ready for some modernisation. Staff are extremely helpful and nothing is too much trouble.
I visited at Jan which is freezing outside. It good that hotel has a good heater system. I can have a comfort sleep.
Our experience was positive from the moment we stepped into the hotel to the day we left. We got a room on the premier floor for slightly more than a regular room rate. Best decision ever! The lounge had a AMAZING spread it was a full meal all day! You technically never need to eat anywhere else. ...
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