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Sofitel is a fine hotel, no question. Only inconvenience: room service attendant does not accept credit cards. At an airport hotel there are many in transit, not holding local currency. A portable card processor woulld be a reasonable addition...
Overall ok as chosen for its proximity to the terminal but found access difficult and only found out afterwards that the car park can be used for drop off and the reception staff will process the ticket for up to 15 mins.
Very nice hotel, very friendly staff, breakfast was very good, the room was always clean and very comfortable. The hotel overall gets a 5 stars. The location is perfect, just walk around the hotel and you are at the mall, also a private entrance to the railway station and so a half an hour away from ...
Stayed one night, location to the airport was superb, food at the cow was excellent and the hotel and our room was clean and comfy and footed the bill, thank you !
Stayed here before our flight before Gatwick. The staff at the hotel were amazing Maurie and the rest of the reception staff went the extra mile for our comfort. If I could give more, then I would. Polite, friendly and thoughtful. Could not have asked for more. Thank you for an awesome stay.
Friendly greeting on arrival. Suggested shuttle bus for our early morning flight plus wake up call. We had an included breakfast but couldn’t use it because of the early flight. She suggested a breakfast box to take instead. Comfortable bed all facilities we needed.
Overall ratings are difficult as the hotel is being renovated and so some categories really aren't appropriate. The welcome was good; we were shown our room and the manager offered us help with our luggage. We were working in the evening so can't comment on any of the facilities. Breakfast was 5 ...
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