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Hotel was clean, and comfortable. Hilo is quieter with no sand beach but hotel was convenient for visiting Volcano National Park. Hotel staff answered any questions we had.
We had a great time at a recent wedding weekend we attended. The location was perfect. The rooms need updating, but otherwise everything was great.
Great location, quiet hotel, disappointed in cleaning staff...our room wasn’t always cleaned properly (seemed like the staff were rushed so just quickly made the bed and left).
The staff was extremely friendly and helpful especially Lauren at activities desk. She had great information and her recommendations were excellent. Only downside to our stay was lack of respect as to time stolen frim us by attending time share presentation for shell corporation. We went in at 8:30 ...
Everyone we met who works here, only have one goal: to make your stay UNFORGETTABLE!! Even passing them in the hallway or on the grounds.... they are friendly and will help you if you need it. They seem to love people! I even offered to tip some (like Carlos, the maintenance guy), but they refused ...
The Hotel is right overlooking the water and the sound of the surf is the track from which relaxation tapes are produced. The weather was unseasonably hot so the evenings were a bit uncomfortably warm, but between the ceiling fans and the gentle ocean breezes on the deck, it was quite enjoyable. ...
The beds were very comfortable and unit stocked well. Everything from beach towels to all necessary dishes, pot and pans.
Had the pleasure of staying with the Kilauea Lodge for two nights while doing the National Park and was thoroughly pleased with making it our choice of accommodations. The friendly and helpful staff with the quiet and off the beaten path feeling of the facility was very welcoming. Each of the 12 ...
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