Custom House Hotel
London hotel with a bar/lounge
London
This London hotel is located near Excel Exhibition Centre. Additional nearby points of interest include Greenwich Park.
See this hotel on a mapHotel bar/lounge
In addition to a bar/lounge, Custom House Hotel provides conference rooms, express check-in, and a 24-hour front desk.
More hotel informationHigh-speed Internet
Guestrooms have air conditioning, coffee/tea makers, and high-speed (wired) Internet access (surcharge); rooms also include direct-dial phones and makeup/shaving mirrors.
More room information
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Hotel review summary of Custom House Hotel, London Hotel
| Overall satisfaction | 66% of travellers (6 of 9) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.1 | 3.6 | 3.5 | 3.0 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Custom House Hotel in London
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 4.0 | 4.0 | 2.0 |
Sometimes hotels are a good deal for a reason...
Custom House Hotel was our home for 2 weeks in Summer ’10. I guess that’s a long stay for this hotel, the hotel staff seemed surprised at check-in. When we arrived at the Custom House Excel DLR station (very conveniently across the street from the hotel) we noticed the "smell" mentioned in previous reviews. This funky smell had permeated the hotel lobby but thankfully not the pub or our room. The room was very small for two beds you had to shimmy around the end of the bed to get anywhere. The bathroom was unlike anything I’d ever seen, basically an airplane bathroom with a "shower tube". Bathroom was very cramped and clearly built for a quick shower before a conference at the Excel center. While there was an "air conditioner" on the wall it was basically a barely functional fan, our window had to be left open at all times to try and cool the room. The beds were outfitted with a heavy blanket and no top sheet so sleeping wasn’t the most comfortable thing in the world. The location while convenient to the Excel Center and DLR really wasn’t great if you’re sight seeing London as we were. Expect a 25-30 minute ride to central London with very little to see or do along the way. We met some locals at the hotel pub who mentioned they were skittish about leaving the hotel at night. I guess they felt it wasn’t in a great area of town. The hotel pub food was passable but overpriced. We found the Fox @ Excel (directly across the DLR platform) to be a better deal on food and drink.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Good for Excel
A good base if you are in East London for business or the Excel, ready access to DLR and Excel itself. London City airport near by - short taxi ride. Probably not the best for holidays.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 4.0 | 2.0 | 3.0 |
It was ok, can’t complain for the price we paid
The hotel is a little way out but the transport system is great so it was easy to get around. The carpets felt sticky, I was grossed out and kept my flip flops on. The bathroom was a very small plastic toilet, and the shower was a plastic room, but once again, not going to complain for the price.
