This hotel is in a good location close to the shops and restaurants of the old town, although the entrance is in a small alley, which is hard to find and might be unsafe later in the evenings. The room was very small and cramped, and the shower was not suitable for taller people (I'm 5 foot 6 inches and I'd say that the roof of the shower was only a couple of inches above my head)! The staff were friendly and helpful when they were, however the reception desk closed early in the evening. This meant that when I arrived I had to get my key card from a dispensing machine at the front door, by means of a special code. I was unaware of this procedure when I arrived and had to call the contact number and eventually they gave me the code over the phone. Also when I accidentally locked myself out of my room in the evening when the reception wasn't manned, I had to ring the office and get an emergency key card from the machine with a new code. This all seemed very strange and inconvenient to me. The building is old with original wooden beams in the ceiling, which added a bit of character, but the bathroom and hallways stank of plugin air-fresheners. There is free wifi, but you have to keep logging in again every half hour. Otherwise you can pay for wifi to avoid this. As Zurich is an expensive city this hotel perhaps presents a budget-ish option in a very central and convenient location, however if you are looking for a luxurious hotel this isn't it!