Superior Room, 1 Queen Bed, Balcony
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Reviews of Sorell Hotel Rex

3 out of 5
Sorell Hotel Rex
Weinbergstrasse 92, Zürich, ZH

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 612 reviews" "
Rating 8 - Good. 273 out of 612 reviews" "
Rating 6 - Okay. 62 out of 612 reviews" "
Rating 4 - Poor. 12 out of 612 reviews" "
Rating 2 - Terrible. 6 out of 612 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jerome

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

rebekah

Disliked: Cleanliness, amenities
Not very clean, clogged sink, they didn’t service our room, terrible pillows. Lady at reception was nice but said she’d get maintenance to fix the clogged sink and didn’t, so not very effective. Breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kind regards - your Sorell Hotel Rex Team on 28 Aug 2023
Thank you for your great feedback

2/10 Terrible

Ralene

Stayed 1 night in May 2023
Response from Ariane Oswald, Ihre digitale Gastgeberin on 11 Jul 2023
Grüezi RaleneVielen Dank für Ihre ehrlichen Schilderungen. Ich bedauere sehr, dass wir Sie mit unserer Leistung nicht überzeugen konnten. Wir würden uns freuen, wenn wir Sie dennoch wieder in den Sorell Hotels begrüssen dürfen und Sie uns eine zweite Chance geben. Herzliche Grüsse

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was hot at night, fan supplied was too noisy to run
Stayed 2 nights in Jun 2023
Response from your Sorell Hotel Rex Team on 11 Jul 2023
Dear RussellIn principle, all our rooms have a cooling system. Unfortunately, the unusually high temperatures at this time of year put our facility to the test. Zurich is also subject to strict regulations on how far cooling is allowed. We can absolutely understand that this can sometimes not be considered sufficient for our guests. We are happy to assist on site with fans, coolant or a room change. We make every effort to ensure that our guests can have a pleasant stay even with these hot temperatures.

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was nice, but we got there after 6:00pm and the check in process was terrible. After I spent 30 minutes filling out a form on the computer, it failed. There was a phone next to the laptop with a HELPLINE, so someone did pick up and help me, but it was a pain after travelling all day. Other guests were telling me "good luck with that". The room was clean and the breakfast was okay and free with the room charge.
Stayed 3 nights in May 2023
Response from Ariane Oswald - Cluster General Manager on 30 May 2023
Thank you for taking the time to share your impressions of your stay at the Sorell Hotel Rex. We listened with great attention to your criticisms regarding the limited presence of our team.Tradition and modernity are not mutually exclusive at the Sorell Hotels. This is how the guest experience is digitally supported in the Sorell Hotel Rex: guests can conveniently carry out amenities such as registration, check-in, key collection, booking of services or check-out via mobile phone or iPad.Nevertheless, the personal care of our guests remains our greatest concern. In all our digitally supported hotels, the Sorell team is available to you - perhaps not live (in the Rex from 7 a.m. to 5 p.m.) - but by phone around the clock.We have tried to present this concept transparently in order not to arouse false expectations of guests, whether through our sales partners or through our own sales channels. Based on your descriptions, we probably did not succeed in doing this clearly enough.We would be delighted if we could welcome you back to the Sorell Hotels and you would give us a second chance.Kind regards Ariane Oswald, your digital hostess

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice European hotel steps from local rail and within walking distance to Old Town area of Zurich. Don’t expect a large US type room. Rooms and bathrooms are small, and they serve a traditional European breakfast- no bacon and eggs here. For the money, it’s a good hotel. If you’re looking for a larger brand, you’ll pay considerably more. I’d stay here again
Stayed 3 nights in May 2023
Response from Ariane Oswald - Cluster General Manager on 30 May 2023
Thank you for having taken the time to share your experience of your stay with us at Sorell Hotel Rex. . By sending us your feedback, you have helped us identify room for further improvement on our part.We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance. Kind regards – Ariane Oswald, your digital hostess

10/10 Excellent

Ann-Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all gret
Stayed 1 night in Apr 2023
Response from Ariane Oswald - Cluster General Manager on 17 May 2023
We would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich.Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels.We hope to welcome you soon again at the Sorell Hotel Rex.Kind regards

6/10 Okay

Kim, Calgary

Travelled with group
Hotel location was very convenient by tram.
Stayed 3 nights in Apr 2023
Response from Ariane Oswald & Team on 17 May 2023
Thank you for having taken the time to review the Sorell Hotel Rex.We would really like to make your next stay as perfect as possible and show that the hospitality at the Sorell Hotels is among the finest. Please let us know of any personal preferences you may have.We look forward to welcoming you back at the Sorell Hotels. Kind regards

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Ariane Oswald - Cluster General Manager on 17 May 2023
We would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich.Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels.We hope to welcome you soon again at the Sorell Hotel Rex.Kind regards

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how quiet the hotel and surrounding streets are. The beds were very comfortable. And, the area was conveniently located. The staff was mixed. Cristina was great, making good dinner recommendations, and affording an early check-in. Another staff member, said, at 6:30 in the morning, that “she wasn’t here yet”(?) And, when I asked her to send a postcard back to the US, with their next mail, she seemed very put out. So, I asked for it back, and sent it myself. Not a friendly face, first thing in the morning, and terrible last impression. But, overall, we liked the hotel.
Stayed 1 night in Mar 2023
Response from Cristina, Sorell Hotel Rex on 7 Apr 2023
Dear LisaThank you very much for your review. I am sorry to hear that you last impression was not so good. But I do hope to welcome you next time again with us. I will check this case with the collegue. Have a nice springtime and happy easter.

4/10 Poor

Erez

Travelled with family
Disliked: Staff & service
no hot water, no tv, noone to talk to about it
The hotel doesn't have anyone on call in the evenings. Water were lukewarm, and TV didn't work, but there was no one to talk to about it.
Stayed 1 night in Feb 2023
Response from Sorell Hotel Rex Team on 7 Apr 2023
Dear Erez Thank you for having taken the time to share your experience of your stay with us at Sorell Hotel Rex. I regret very much that we were unable to offer you the best service needed. Your review will help us to improve in terms of our service.I was surprised to hear of your experience as it does not concur with the customary service policy of the Sorell Hotels. I would be grateful if you could provide me with more information about this incident so that I can arrange the appropriate compensation for you personally. I look forward to hearing from you in this regard.We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance.

10/10 Excellent

Hang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Ariane Oswald, your digital hostess on 13 Feb 2023
Thank you for your encouraging rating. Great, that you share your positive impressions.

10/10 Excellent

Wengang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ihr Sorell Hotel Rex Team on 13 Dec 2022
Thank you so much for your top review.

10/10 Excellent

KI SOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sorell Hotel Rex Team on 13 Dec 2022
We thank you very much for your top review.

10/10 Excellent

Cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently right off the bus stop and within the Old Town of Zurich, 10 mins to the main train station. The hotel is small and compact but very clean and includes all the amenities. I love the rubber ducky. The breakfast was included with our room. It provides variety of breakfast items. The waffle is delicious and different to American ones. The outside seats are perfect to enjoy the morning meal.
Stayed 1 night in Oct 2022
Response from Ariane Oswald, your digital hostess on 30 Oct 2022
Dear CynthiaWe would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich.Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels.We hope to welcome you soon again at the Sorell Hotel Rex.Kind regards

6/10 Okay

Peter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Self check in is not easy. Their system does not recognize Expedia reservation number, so have to call to get room key. No where were we give the door code, so had to wing it. Check in could be improved!!
Stayed 1 night in Sep 2022
Response from Ariane Oswald, your digital hostess on 17 Oct 2022
Dear PeterThank you for taking the time to share your impressions of your stay at the Sorell Hotel Rex. We listened with great attention to your criticisms regarding the limited presence of our team.Tradition and modernity are not mutually exclusive at the Sorell Hotels. This is how the guest experience is digitally supported in the Sorell Hotel Rex: guests can conveniently carry out amenities such as registration, check-in, key collection, booking of services or check-out via mobile phone or iPad.Nevertheless, the personal care of our guests remains our greatest concern. In all our digitally supported hotels, the Sorell team is available to you - perhaps not live (in the Rex from 7 a.m. to 5 p.m.) - but by phone around the clock.We have tried to present this concept transparently in order not to arouse false expectations of guests, whether through our sales partners or through our own sales channels. Based on your descriptions, we probably did not succeed in doing this clearly enough.We would be delighted if we could welcome you back to the Sorell Hotels and you would give us a second chance.Kind regards

10/10 Excellent

Minaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana was very helpful and friendly when checking in.
Stayed 2 nights in Sep 2022
Response from Ariane Oswald, your digital hostess on 17 Oct 2022
Thank you for your encouraging rating. Great, that you share your positive impressions.Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.We look forward to seeing you again soon at the Sorell Hotel Rex soon.

8/10 Good

Aleksey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is a good hotel for a short stay in Zurich. One should keep in mind, that when you check-in in the night hours there's no front desk manager to open the entrance door so do not forget to request a code to enter the premises.
Stayed 2 nights in Sep 2022
Response from Ariane Oswald, your digital hostess on 17 Oct 2022
Thank you for your feedback!

10/10 Excellent

Samantha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great room for the price and even better view! Our room had space to hang out and 2 balconies. I was also surprised by the breakfast. I figured it would be a basic continental breakfast but there were many options.
Stayed 1 night in Sep 2022
Response from Ariane Oswald, your digital hostes on 17 Oct 2022
Dear SamanthaWe would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich.Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels.We hope to welcome you soon again at the Sorell Hotel Rex.Kind regardss

6/10 Okay

Stephen

Liked: Staff & service, property conditions & facilities
Not quite sure
We had an early train to catch so we decided to stay overnight in Zurich so we wouldn’t be late. Though it served its purpose, we have mixed feelings about this hotel. We were able to park in one of there four parking spaces and check-in before returning our rental car over by the main train station. The walk back to the hotel from there was not terribly long, but we wouldn’t want to make that walk with luggage, so we took a taxi back to the train station the next morning. We know that most hotel rooms in Europe are small, but other than the bed, everything else was tiny, including the shower. I think the bathroom was what most of our complaints are about. It really was not as clean as we would expect, the shower drain was very slow, so we were standing in a lot of water, and the hair dryer didn’t work. There was a portable AC unit in the room, and since it had been an unusually warm day for Zurich, it ran all night long to keep the room comfortable, so I’m glad that was there, as well as the complimentary water bottles. Also, the staff were very friendly, helpful and accommodating. We were able to check-in an hour early and they arranged for our taxi the next morning. Oh, there is a wonderful bakery right across the street that opens bright and early.
Stayed 1 night in Sep 2022
Response from Ariane Oswald, your digital hostess on 17 Oct 2022
Dear StephenThank you for having taken the time to share your experience of your stay with us at Sorell Hotel Rex. I was surprised to hear of your experience as it does not concur with the customary service policy of the Sorell Hotels. By sending us your feedback, you have helped us identify room for further improvement on our part.We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance. Kind regards

10/10 Excellent

Michael

Stayed 2 nights in Aug 2022

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Lillian

Stayed 1 night in Aug 2022
Response from your Sorell Hotel Rex Team on 22 Aug 2022
Thank you for your encouraging rating.

10/10 Excellent

Ana, bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch!
Stayed 1 night in Aug 2022
Response from your Sorell Hotel Rex Team on 22 Aug 2022
Thank you for your encouraging rating

2/10 Terrible

Anil

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When you check in there
Stayed 1 night in Jul 2022
Response from Ariane Oswald, your digital hostess on 21 Jul 2022
Dear Anil It is truly regrettable to hear that our services could not convince you completely. We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance. Kind regards

8/10 Good

Tilak, San Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Didac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2022

10/10 Excellent

Dana, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and friendly staff, excellent breakfast spread and a lovely and quiet neighborhood within walking distance from the river, lake, museums and shopping.
Stayed 3 nights in May 2022
Response from your Sorell Hotel Rex Team on 15 Jun 2022
Thank you for your encouraging rating. Great, that you share your positive impressions.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations.
Well above what I expected. The pre-check in online hadn't registered that we had paid via a third party and wouldnt let us fill in our details before arrival which was worrying, their first email response was quick and helpful, the second they just didnt respond to hiwever we managed to contact them directly. We were arriving late so were concerned but we had the door code and could fill everything in via the machine in the lobby which did know we had already paid. The location is great, beds comfortable, room big enough (small bathroom). The breakfast was delicious and i loved the small details like the rubber duck in the shower, AC in room, free hand sanitizer in room and lobby and an umbrella to borrow. Very happy overall after our stay! Price worth it.
Stayed 2 nights in Apr 2022
Response from Ariane Oswald - your digital hostesse & Team on 5 May 2022
Dear Danielle We would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich. Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels. We hope to welcome you soon again at the Sorell Hotel Rex. Kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Anna Maria Tsakiridou on 2 May 2022
Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely,

6/10 Okay

Julie

Stayed 1 night in Mar 2022
Response from Ariane Oswald - Cluster General Manager on 30 Mar 2022
Grüezi Julie Besten Dank, dass Sie sich Zeit genommen haben um Ihre Eindrücke zu teilen. Wir freuen uns Sie bald wieder bei uns zu begrüssen.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was fully online and I didn't prepare for that. But once I checked in everything was easy to use. The room: in good condition with a lot of amenities 👍 but there was some kind of humming noise in one of the two nights I stayed. Otherwise everything was perfect. Breakfast was good as well.
Stayed 2 nights in Feb 2022
Response from Ariane Oswald, your *digital" hostesse on 14 Mar 2022
Dear Guest Thank you for taking the time to share your impressions of your stay at the Sorell Hotel Rex. Nice that you felt comfortable with us. We have listened to and discussed your comments regarding the online check-in with great attention. Tradition and modernity are not mutually exclusive at the Sorell Hotels. This is how the guest experience is digitally supported in the Sorell Hotel Rigiblick: Guests can conveniently carry out amenities such as registration, check-in, key collection, booking of services or check-out via mobile phone or iPad. Nevertheless, the personal care of our guests remains our greatest concern. In all our digitally supported houses, the Sorell team is available to you - maybe not live - but around the clock by phone. We have tried to make this concept adjustment transparent so that we do not arouse false expectations of our guests, including through our sales partners such as expedia or hotels.com. Based on your descriptions, we probably did not succeed in doing this clearly enough. We would be delighted if we could welcome you back to the Sorell Hotels and you would give us a second chance. Kind regards

10/10 Excellent

Christine

Stayed 1 night in Feb 2022
Response from Ariane Oswald - Gastgeberin on 21 Feb 2022
Grüezi Christine Schön, dass Sie sich die Zeit genommen haben ein so positives Feedback über Ihren Besuch im Sorell Hotel Rex zu teilen. Es freut uns sehr, dass Sie Ihren Aufenthalt rundum genossen haben und wir Ihre Wünsche erfüllen konnten. Gerne leiten wir Ihr Feedback auch an unser Team weiter. Auf ein baldiges Wiedersehen im Sorell Hotel Rex freuen wir uns bereits heute. Herzliche Grüsse

10/10 Excellent

Krstelle

Stayed 1 night in Dec 2021
Response from Sorell Hotel Rex on 18 Jan 2022
Dear Kristelle Thank you very much for rating your stay with us. Kind regard Your Sorell Hotel Rex Team

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Nice room snd good breakfast
Stayed 3 nights in Nov 2021
Response from Ariane Oswald, your *digital" hostesse on 23 Nov 2021
Dear Steven We would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich. Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels. We hope to welcome you soon again at the Sorell Hotel Rex. Kind regards

10/10 Excellent

Andrea Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from your Sorell Hotel Rex Team on 26 Aug 2021
Thank you for having taken the time to review the Sorell Hotel Rex. We look forward to welcoming you back at the Sorell Hotels. Kind regards

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Ariane Oswald - your hostesse on 3 Jul 2021
Dear Thomas We would like to thank you very much for having chosen the Sorell Hotel Rex as your preferable destination to spend your time in Zurich. Your honest feedback is highly appreciated. We will gladly forward your positive experience to our team. Such positive feedback encourages us in our efforts to provide our guests with a positive experience at the Sorell Hotels. We hope to welcome you soon again at the Sorell Hotel Rex. Kind regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Careful! You might be rebooked to another hotel!
I booked one night in hotel Sorel Rex, but was rebooked the same day to hotel sorel Rüttli, as hotel Rex... was closed. I understand that during the pandemic some hotels might close, but they shouldn’t be available for booking on hotels.com! I spent some time for looking for a hotel in Zürich near a park and with parking available, hence chose Rex but was rebooked to a hotel on a busy street and without parking ! I could leave my car at the closed hotel Rex, but then I needed to walk to hotel Rüttli 15 minutes - not ideal in rain... Hotel Rüttli was also not very clean and dusty. Our room was overlooking a dirty courtyard... The only positive feature was a nice breakfast buffet.
Stayed 1 night in Mar 2021
Response from Ariane Oswald - Cluster General Manager on 30 Mar 2021
Thank you for your message. We really appreciate that you took the time to describe your impressions. I sincerely apologize for the inconvenience. We can understand your anger and disappointment. We apologize to you in all form! We have endeavored to keep the information on the various adaptations of our services on our website and the various booking portals up to date over the past few months. Obviously we have not succeeded in doing this everywhere. For this we again apologize to you in all form! With your information you have supported us in identifying a weak point and in eliminating this best as quickly as possible It would mean a lot to us to welcome you back to the Sorell Hotel Rex. We would like to show you that we can do better. Of course we hope that the situation will improve in the next few months, so that we can soon pamper our guests again with all of our employees and convince them with all of our services

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy and awkward room
Room was very noisy from trams and cars going past all hours of the night, despite my request for a quiet room. Room was very small and awkward. Ended up hitting my head on the TV and sleeping four hours.
Stayed 1 night in Feb 2020
Response from Anna Maria on 2 Mar 2020
Dear Guest, Thank you for having taken the time to share your experience of your stay with us at Sorell Hotel Rex. We regret very much that we were unable to provide you with a room of your preference. Have you contacted the front desk as to change your room? Your review will help us to improve in terms of our service. We would be grateful if you could provide us with more information about your stay with us. We look forward to hearing from you in this regard. We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance. Kind regards,

8/10 Good

Jacky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from REX on 25 Feb 2020
Dear Jacky Thank you for your review and for having taken the time to share your positive experience with us. We are very pleased to hear that the kindness you experienced at the Sorell Hotels was commendable. We look forward to welcoming you again soon at the Sorell Hotels! Kind regards, Anna Maria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the included breakfast was very good.
Stayed 2 nights in Jan 2020
Response from Ariane Oswald & Sorell Hotel Rex Team on 3 Feb 2020
Thank you to sharing your experience during your stay with us at Sorell Hotel Rex. Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast. We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible. Kind regards

8/10 Good

Gretchen Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to train station !
Stayed 3 nights in Dec 2019
Response from Anna Maria on 5 Jan 2020
Dear Mrs. Gretchen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Book Again!
The hotel was very easy to get to from Zurich Banhoff train station. Check-in was quick and easy. The hotel looked very new and was very clean. The room was very spacious, and was the best out of the five I stayed in during my time in Switzerland. The bathroom had a tub complete with a rubber duck! The bed was very comfortable including the pillows. The heating was adequate, and could be adjusted. The breakfast was incredible and tasty. It was a delicious spread of all different food groups. I loved learning about all the locally sourced ingredients!
Stayed 1 night in Dec 2019
Response from Anna Maria on 5 Jan 2020
Dear guest, Thank you for your encouraging review and for having taken the time to share your positive experience with us. We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Rex and that the facilities and services provided were commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast. We look forward to welcoming you again soon! Kind regards,

6/10 Okay

Verified traveller

Business traveller
A fine choice
It was fine I guess, could use a couple improvements. Stayed in a single room where the single pillow was flat, and there was only one outlet which was not big enough for multiple devices. Dust in some parts of the room and some marks on walls. Breakfast is good depending on when you get there (if it's stocked). Tram line right next to hotel is convenient, Zurich is very walkable anyways though. Overall a fine choice.
Stayed 4 nights in Dec 2019
Response from Anna Maria on 5 Jan 2020
Dear guest, Thank you for taking the time to share your feedback. We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Anna Maria on 13 Dec 2019
Dear Guest, Thank you for your great review. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from your Sorell Hotel Rex Team on 2 Dec 2019
Dear Guest Thank you for your encouraging rating. Great, that you share your positive impressions. Your positive feedback shows us, that you have truly appreciated our high service standards. We look forward to seeing you again soon at the Sorell Hotel Rex soon. Kind regards

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Anna Maria on 17 Nov 2019
Dear Leanne, Thank you for your great review as for your stay with us at the Sorell Hotel Rex. We look forward to seeing you again soon at the Sorell Hotels. Kind regards,

8/10 Good

Actor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strange room design...… No free disposable razor in bathroom!! Overall good hotel.
Stayed 3 nights in Oct 2019
Response from Anna Maria on 13 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. Kindly note, that our house has different room categories and room layouts, some of which are larger than others and have for example, a sofa or a balcony. We do as well provide plenty of amenities, such as razors, which can be asked for at the front desk. We would therefore be pleased to hear your personal wishes or needs in advance, whenever you may visit us again. We would be very happy to welcome you back. Kind regards Kind regards,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This small boutique hotel is very well run by very helpful staff. The only regret is that there are no services for an evening meal on the premises. The breakfast was excellent.
Stayed 2 nights in Oct 2019
Response from Anna Maria on 1 Nov 2019
Dear Guest, Thank you for your encouraging review and for having taken the time to share your positive experience with us. We are very pleased to hear that you enjoyed your stay with us at the Sorell Hotel Rex.Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast We look forward to welcoming you again soon at the Sorell Hotels. Kind regards,