Front of property - evening/night

Reviews of Zhangjiajie Huatian Hotel

5 out of 5
Zhangjiajie Huatian Hotel
Huatian Town, Guanliping, Yongding District, Zhangjiajie

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 31 reviews" "
Rating 8 - Good. 11 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room, which stay there again
Stayed 2 nights in Apr 2024

8/10 Good

MAN CHUEN

Stayed 3 nights in Mar 2024

8/10 Good

JING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jan 2024

6/10 Okay

Christian

Needs a makeover
Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.
Stayed 2 nights in Oct 2023

8/10 Good

Vurghun

Liked: Cleanliness, staff & service, property conditions & facilities
Main problem is the staff cant speak English
Stayed 2 nights in May 2023

10/10 Excellent

Michael Tat

Liked: Cleanliness, staff & service, property conditions & facilities
There was a doorman named Rock who was exceptionally helpful in giving directions and giving taxis instructions.
Stayed 4 nights in May 2023

10/10 Excellent

Ann, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. They provided us with a fruit platter as a welcoming gift. We were there for Christmas and they provided us with small dessert and gift for Christmas.
Stayed 3 nights in Dec 2019
Response from cd on 10 Jan 2020
Dear friends: the warmest is not the Spring, but your satisfied smiling face; The most comfortable is not the Sun, but our blessings. Thank you for your remembering niceness of Zhangjiajie Huatian hotel, we hope you will leave the beautiful memories behind , bring a full blessing away. Hope we have a better meeting again in the future!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating as I had come to Zhangjiajie on a research project and I wasn't sure how to find the village I needed to. Broad Hu, in particular, helped by organising a guide at short notice and changing my travel plans made by a third party to make the project a success.
Stayed 1 night in Dec 2019
Response from cd on 31 Dec 2019
Dear friends, I am very honored those people Zhangjiajie Huatian, those things let you remember deeply, we would like to thank you deeply: thank you for your choice let us meet, know each other; thank you for your praise to Zhangjiajie Huatian hotel; Thank you for sharing your happiness and beauty! Life is a life of faith, believe in good, naturally can meet the good. We look forward to more friends coming here to feel the beauty of what you say: careful and considerate staff, comfortable and warm rooms, restaurant delicacies, unique scenery, and so on. Time is like water, always speechless. If you are well, it will be sunny.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircond not working for my 5 nights stay due to Aircond maintenance? So disappointed and so hardly to sleep and get sick fever sore throat. So bad. Lost of confident about china hotel. Room request more drink water get extra charge so bad it’s so called 4 stars hotel? Please don’t go to this hotel. Don’t recommended.
Stayed 5 nights in Nov 2019
Response from ch on 21 Nov 2019
Dear guests: Hello! Thank you for staying in Huatian Hotel, Zhangjiajie. Due to the air conditioning maintenance, we apologize for not bringing you a satisfactory experience. Now the hotel air conditioning has resumed operation. In addition, there is an additional charge for the mineral water you responded to. At that time, our waiter misunderstood your meaning and mistakenly thought that you need to add charged mineral water, which brought you a bad feeling, and apologized to you deeply. Every room in the hotel is equipped with free mineral water. If you need to add it, you can dial 0 directly. As your 24-hour service manager, if you have any questions, you can contact the assistant manager of the hotel lobby directly. We will serve you wholeheartedly. I'm sorry to tell you again. Please continue to pay attention to Huatian in progress and sincerely invite you to come again! Wish you a happy life!

8/10 Good

Roy

Liked: Staff & service
Good hotel for the price
Great location. Great tourist office attached that was very helpful. Hotel was a little old and just ok for another big hotel.
Stayed 1 night in Sep 2019
Response from ch on 17 Oct 2019
Distinguished Guests: Hello! Thank you for your stay and comments. The hotel is adjacent to the Tianmenshan Rope Road Company, only 3 minutes drive from the train station, 6 minutes drive from the airport, convenient transportation, a convenient location. In addition, the hotel opened its doors on September 25, 2014 for new renovations. We will enhance the maintenance and repair of facilities and equipment. Work hard to enhance warmth and comfort. I look forward to seeing you again. Wish you a good mood every day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the airport. Central to city, close to bus / train stations and cable car for mountain. The rooms are large and spacious but the chairs and stool in this room needs to be replaced or re-upholstered as they are showing signs of wear. If this hotel wants to attract more western visitors then the reception staff need to learn basic English. whenever I tried to communicate the staff member had to call over a colleague who understood a little English. English speaking staff in China are a big asset in attracting western tourists.
Stayed 4 nights in Sep 2019
Response from ch on 26 Sept 2019
Dear guests and friends, see your praise and put forward valuable suggestions, we are extremely proud at the same time, but also from the heart moved. The hotel has been operating for more than five years. Some facilities and equipment are indeed inadequate. We will strengthen the rectification and upgrading. We will welcome you with a new look and continue to surprise you. In the future work, we will strengthen the staff English training, looking forward to your next stay, I wish you: health, good luck!

6/10 Okay

Sonya, Auckland

Good location
Arrived late at night, and the lighting was very dim and the hallways very dark, we did not think it was a 5 star hotel, it looked uninviting, however with the light of day we did see that it had potential. "No smoking" signs were ignored. English was not spoken and communication was difficult. Room was big, clean enough but did find something left by the last occupants. Close to shops and very close to the cable cars up to Tianman Mountain. Area comes alive in the evening with activities across the road at the square.
Stayed 2 nights in Sep 2019
Response from ch on 2 Oct 2019
Dear guests and friends, every city will always have reasons to let people think of, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope the Zhangjiajie huatian hotel is the most warm and unique of your memories! Hua Tian's little partner looks forward to your next visit! In return for your kindness, I invite you to join the Hua Tian VIP Club and enjoy the VIP courtesy. I wish you a happy life like poetry!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Convenient to all amenities. Good services & politeness
Stayed 6 nights in Sep 2019
Response from ch on 12 Sept 2019
Dear guests: Thanks for your supporting to our hotel, we always believe that sincere service will win a good reputation, also believe that a good public praise also need to pass from mouth to mouth, thanks for your highly and strongly recommended, we will continue to work hard, to become your warm harbour in the journey!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Zhangjiajie HuaTian hotel on 20 Jun 2019
Distinguished Guests: Hello! Thank you for your comments on the hotel. Nature leaves us with the greatest gift of beautiful scenery, and Zhangjiajie Huatian Hotel has the opportunity to create such a resort and provide you with quality services. Hope you stay closer to nature and enjoy peace! Have a nice life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. Check in swift and smooth.
Stayed 1 night in Apr 2019
Response from 网络管家 on 1 May 2019
Hi,Dear guest:Welcome to Zhangjiajie Huatian Hotel.As you say,it will only takes you 5 minutes to walk to the cableway station where you can up the Tianmen mountain,so it's very convenient if you wanna go there.In addition,there are square,supermarket,and lots of restaurants close by our hotel.It must be an excellent choice to stay with us.Thank you very much for leave a message on the platform.Have a good trip!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a doremon suite when the hotel saw that we had kids. Tina at the front desk was absolutely amazing. She went out of her way during our stay and to make sure that we got to the airport on time. Everyone should have someone like her on their team. The hotel does not have 24 hours room service. And the city closes early. But one of the bell boys personally took my husband to the local KFC to get some food. The customer service, despite the language barrier is the most homeliest that I have ever experienced. The hotel is old. Room was large and the view is fantastic. They have everything there for you - but it’s not the most luxurious in terms of finishings. It’s the best hotel in downtown and 5 minutes walk away from the cable car and the downtown street of restaurants.
Stayed 1 night in Apr 2019
Response from Zhangjiajie HuaTian hotel on 6 Apr 2019
Dear friends,thank you for comments!We are honoured that something and some people of Huatian hotel made deep impression on you!Thanks for your generosity to share your happiness and beautiful things! We are looking forward to more friends coming here to feel what you have experienced: attentive caring staff, comfortable rooms, the gourmet food of restaurant , unique scenery, etc.Thank you for choosed huatian hotel in Zhangjiajie .We are looking forward to serving you again!

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Väldigt nära linbanan till Tian mountain, en av de bästa sevärdheterna här.
Stayed 5 nights in May 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service
Hotellet ligger bara 5 minuters promenad från den långa linbanan upp på berget. Så fantastiskt läge. Alla varuhus i närheten är avvecklade, så för att shoppa ta en taxi 10 minuter till stan. Mycket vänlig personal. Mycket bra frukost. Något sliten byggnad. Rekommenderas!
Stayed 4 nights in May 2024

10/10 Excellent

FARIS HAMID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

JIHEUI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Sze Ching

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk服務人員的態度不好,多次質疑我的姓氏,說了多少遍都不知道,不會再入住
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
天門山へアクセスの良いホテル
天門山ロープーウェイ乗り場まで徒歩で行ける場所にありとても便利なホテルでした。 豪華な感じではありませんが、特に問題なく過ごすことができました。
Stayed 1 night in Apr 2021
Response from Grace on 5 Jul 2021
尊敬する貴賓、こんにちは。張家界華天ホテルへようこそ、天門山下にあります。ホテルから歩いて10分で天門山ロープウェイ駅に着きます。今回のサービスに対する評価に感謝します。引き続き改善して、快適で満足なチェックイン体験を提供します。次回のご来店をお待ちしております。楽しい旅をしてください。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
主要是早餐比較多油,需要用水泡一下...其他都是非常出色的!貼心!房間乾淨,入住順暢,應該是張家界比較好的酒店!記得喔,去景點的巴士酒店外大庸路都有,不用到汽車站的。
Stayed 4 nights in Dec 2019
Response from Grace on 5 Jul 2021
尊敬的贵宾,您好!欢迎您光临张家界华天大酒店。“有朋自远方来,不亦乐乎”非常感谢您入住张家界大酒店。为每一位顾客朋友提供舒适、整洁的环境和贴心、优质的服务是我们每一位华天人的职责。酒店早餐主要由张家界特色米粉、中式点心与炒菜、西式糕点、水果沙拉、健康果蔬等共计60多个品种组成,酒店也会定期进行改良与丰富早餐种类。当然,家人们有好的建议我们一定会采纳的哦~我们将持续关注宾客入住感受,不断改善酒店产品和服务细节,我们将用行动来证明我们的进步与成长。华天一路走来,感谢您的支持与帮助,期盼下一次我们的相见,希望您能看到我们用心的改变。华天真诚期盼着您的下次光临,祝您阖家幸福,美满!

10/10 Excellent

Li Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel service and facilities.
Stayed 3 nights in Oct 2019
Response from ch on 17 Oct 2019
Dear guests: Thanks for your supporting to our hotel, we always believe that sincere service will win a good reputation, also believe that a good public praise also need to pass from mouth to mouth, thanks for your highly and strongly recommended, we will continue to work hard, to become your warm harbour in the journey!

8/10 Good

yoonho

Liked: Staff & service, room comfort
Disliked: Cleanliness
호텔위치 좋음
호텔의 위치는 아주좋았으나 청결도및 관ㄹ히상태는 아쉬운 부분
Stayed 2 nights in Aug 2019
Response from ch on 12 Sept 2019
친애하는 친구, 당신은 좋다!체크인 및 리뷰에 감사드립니다.입주기간에 불편을 끼쳐드려서 대단히 죄송하게 생각합니다!우리는 당신이 곤혹스러워하는 문제를 즉시 관련 부서에 반영하여 처리하도록 할 것이며, 가장 빠른 시간 내에 정돈을 할 것입니다.호텔 포용 및 지원에 다시 한번 감사드리며, 화톈을 계속 지켜봐 주시길 기대합니다.즐거운 생활되세요!

6/10 Okay

LILIANA

Liked: Cleanliness, staff & service, room comfort
Esta en Chino!
El hotel está en buenas condiciones y las habitaciones están amplias y limpias, el personal trata de ser servicial pero nadie habla y solo hay comida local. El desayuno buffet mas o menos
Stayed 1 night in Aug 2019
Response from hc on 17 Aug 2019
Dear guests: Thanks for your supporting to our hotel, we always believe that sincere service will win a good reputation, also believe that a good public praise also need to pass from mouth to mouth, thanks for your highly and strongly recommended, we will continue to work hard, to become your warm harbour in the journey!