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Reviews of Alpenblick Superior

3 out of 5
Alpenblick Superior
Oberdorfstrasse 106, Zermatt, VS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 356 reviews" "
Rating 8 - Good. 100 out of 356 reviews" "
Rating 6 - Okay. 26 out of 356 reviews" "
Rating 4 - Poor. 2 out of 356 reviews" "
Rating 2 - Terrible. 4 out of 356 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a bit of an up-hill trek to this hotel, but totally worth the effort. This historic property sits at the base of the Matterhorn, which we could see from our balcony. It was lovely. The property is very charming, but the staff at the desk was less so. And the beds were quite hard. However, I would still highly recommend this hotel.
Stayed 1 night in May 2024

10/10 Excellent

toni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect. Beautiful property. And so peaceful and quiet. The staff were absolutely amazing, helpful and kind. The complimentary breakfast was delicious. There were so many things to choose from. It was very unexpected and a wonderful surprise. I would definitely stay here again in the future.
Stayed 1 night in May 2024
Response from Carol on 26 May 2024
Dear ToniThank you very much for your kind feedback.We are looking forward to your next stay with us.Best regards

6/10 Okay

Jude

Stayed 1 night in May 2024
Response from Carol on 26 May 2024
Dear JudeThanks you.Best regards

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.. incredible views from our patio. Breakfast was great too. Only (very) small concern was the shower in our unit did not have a head high hook. Only a hand held shower head. But don’t let stop you staying here… the views alone are worth the stay.
Stayed 1 night in May 2024
Response from Carol on 22 May 2024
Dear JonathanThanks for you visit.Best regards

10/10 Excellent

Lynn Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Swiss hotel. Family-staff were excellent. Room balcony was a very welcome surprise as was the sauna and fitness room. Breakfast was first class
Stayed 1 night in May 2024
Response from Carol on 22 May 2024
Dear LynnWe are happy you enjoyed your stay.Best regards

10/10 Excellent

Kerstin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, authentic hotel with personal touch. Our room had a view of the Matterhorn. Close to the gondola- a must see!
Stayed 1 night in May 2024
Response from Carol on 22 May 2024
Dear KerstinWe are pleased that you felt at home with us.Best regards

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very cute and the room was quant and tidy. It was a short (~10 minute) walk from the train stop, which was nice to get away from all the tourists. The breakfast had good selection. One downside is that the other guests were a bit loud at night and we could hear them.
Stayed 1 night in May 2024
Response from Carol on 16 May 2024
Dear RachelThank you for your kind feedback and we apologise for the noisy neighbours.Best regards

10/10 Excellent

Oxana, Holland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very nice breakfast. Will book again
Stayed 2 nights in May 2024
Response from Carol on 16 May 2024
Dear OxanaThank you for your lovely feedback and we are happy to welcoming you again.Best regards

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very spacious, excellent breakfast, friendly staff. No view of Matterhorn from our room
Stayed 2 nights in May 2024
Response from Carol on 10 May 2024
Dear LucyThank you for your kind feedback.Best regards

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with nice rooms and a great breakfast
Stayed 1 night in May 2024
Response from Carol on 9 May 2024
Dear DonThank you for your kind feedback.Best regards

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property walking distance to the gondola to the Matterhorn Glacier Paradise. The breakfast buffett that was included was delicious and the staff was very great at assisting with anything that came up. Thank you so much!
Stayed 3 nights in Apr 2024
Response from Carol on 6 May 2024
Dear MiguelThank you very much for your kind feedback.Best regards

10/10 Excellent

mark, Covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Carol on 3 May 2024
Dear MarkThank you for your good review.Best regards

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk man was so kind, soft-spoken and helpful; loved the clean room and the included breakfast
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Dear BalrajThank you for your kind words.Best regards

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gentleman soft spoken and very kind hearted; I was so weary from my travels and he checked me in 4hours early!
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Dear BalrajThank you for your warm words.Best regards

10/10 Excellent

Chenlei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Dear ChenleiThank you and best regards

2/10 Terrible

Diana M

Disliked: Staff & service, property conditions & facilities
I didn’t realize that you could actually book a room for 1 person. Once I got to the room I realized that it was only for 1 person. The person that checked us in saw that it was me and my mother and say nothing about it. The next day we were having breakfast and someone from the counter came in while we were having breakfast and started yelling at us that we were trying to steal from the hotel. I tried to explained what happened but the old fart was super rude and disgusting.
Stayed 1 night in Apr 2024
Response from old rude and disgusting fart. on 20 Apr 2024
No comment.

2/10 Terrible

mohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned above
Stayed 1 night in Apr 2024
Response from PAP on 20 Apr 2024
No comment.

10/10 Excellent

Ed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Alpenblick Superior for one night while in Zermatt. The hotel was conveniently located to the main train station, old town, shopping and dining. The hotel was clean, comfortable and the staff was friendly and helpful. Room was a nice size, beds were comfortable and the bathroom was a nice size. Free breakfast very good with both hot and cold options. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Carol on 24 Mar 2024
Dear EdThank you very much for your kind feedback. We are looking forward to welcome you again.Best regardsCarol

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the Matterhorn Glacier Gondola. Easy walk from the train station even with luggage. We had an amazing view of the Matterhorn from the top floor.
Stayed 7 nights in Feb 2024
Response from Carol on 11 Mar 2024
Dear BrianThank you for your kind feedback.Best regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent traditional hotel , friendly and welcoming , spotlessly clean and a great breakfast . All with views of the Matterhorn from the Balcony
Stayed 2 nights in Feb 2024
Response from Carol on 11 Mar 2024
Dear MatthewThank you for your kind feedback and your visit.Best regards

8/10 Good

nathalie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for a skiier. Right by the Matterhorn glacier paradise gondola.
Stayed 2 nights in Feb 2024
Response from Carol on 11 Mar 2024
Dear NathalieWe are happpy you enjoyed your ski holiday in our hotel.Kind regards

8/10 Good

hay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Matterhorn
The hotel is very close to the gondola, but a good 8-10 min walk from the train station. Receptionist is very friendly and courteous.
Stayed 3 nights in Feb 2024
Response from Carol on 24 Feb 2024
Dear HayThank you for your good ranking and your the kind words.We are happy you had a good stay.Best regards

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service was lovely. The access to the private sauna was amazing and the breakfast quality and variety was excellent. Would definitely stay there again. Also, the view of the Matterhorn from the balcony was perfect and stunning.
Stayed 2 nights in Feb 2024
Response from Carol on 24 Feb 2024
Dear ShannonThank you so much for your kind 5 star ranking.Best regards

10/10 Excellent

Carol Abdul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff Lovely clean & comfortable rooms Great choice for breakfast
Stayed 2 nights in Feb 2024
Response from Carol on 24 Feb 2024
Thank you for your kind feedback. We are happy ou enjoyed your stay.Best regards

6/10 Okay

Ardeshir

Travelled with family
Not a great value for the price. Is walkable to Furi Gondola.
Stayed 2 nights in Feb 2024
Response from Carol on 24 Feb 2024
Thanks for your feedback.Best regards

10/10 Excellent

Chance, Walnut Creek

Stayed 1 night in Feb 2024
Response from Carol on 24 Mar 2024
Dear ChanceWe are happy you enjoyed your stay at our hotel.Warm regards

10/10 Excellent

Senthil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel!
This hotel was absolutely wonderful! The rooms are very nice and clean. The staff was super friendly and they serve a great breakfast! Super easy walk to the Gondola for skiing as well. I would definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Carol on 16 Feb 2024
Dear SenthilThank you for your kind rating. We are happy you had a good stay.Kind regards

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, and nice hotel with good breakfast
Stayed 1 night in Feb 2024
Response from Carol on 16 Feb 2024
Thank you dear Christine for your kind rating. Best regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was comfortable. It was very close to the lift. Only a 5 minute walk. Breakfast everyday was great too. Would stay there again next time I visit, definitely!
Stayed 3 nights in Feb 2024
Response from Carol on 16 Feb 2024
Dear RobertWe are happy you enjoyed your stay and hope to welcome you soon again.Best regards

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast buffet amazing staff spotless clean
Stayed 3 nights in Feb 2024
Response from Carol on 10 Feb 2024
Dear ValentinaThank you very much for your kind feedback and the great rating. Best regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
We stayed at the one bedroom apartment for two nights. The rate was supposed to be breakfast inclusive yet the reception told us to pay extra. No elevator to the room and the staff did not even attempt to lend us a hand for the luggages. The apartment itself is very nice, spacious and well-equipped. We love the kitchen and the big balcony with Matterhorn view. However, the service is unacceptable.
Stayed 2 nights in Jan 2024
Response from PAP on 4 Feb 2024
We d'ont give ansver on anonymus coments.

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem near the base of the Matterhorn gondola
My stay at the Alpenblick was excellent. It was very conveniently located near the base of the Matterhorn Paradise gondola. It had a great ski room. It’s a lovely hotel. Breakfast had a very nice variety of options. The sauna was lovely. The management was incredibly accommodating. The hotel was very clean. Nice bathtub with shower. Gorgeous views of the Matterhorn and the town. Lovely balcony, I would definitely book again.
Stayed 2 nights in Jan 2024
Response from Carol on 4 Feb 2024
Dear KatharineThank you so much for your kind feedback. We are very happy that you enjoyed your stay and are looking forward welcoming you again. All the best and kind regards

10/10 Excellent

Carolina

Stayed 2 nights in Feb 2024
Response from Carol on 8 Feb 2024
Dear CarolinaThank you for your visit and your excelent rating.We hope to welcoming you againBest regards

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Carol on 4 Feb 2024
Thank you for your good rating!Best regards

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to lifts, unique
Very homey and relaxed atmosphere. It's a nice historical building and suitable decor inside, it might be not as new, modern and posh as some other hotels, but it has everything you need for a good ski vacation: good breakfast(excellent fresh bread), 5 minutes walk to lift, sauna for after skiing, with cold massage shower, good quality mattress and bedding for good night sleep. It's only a 5-10 minutes walk to restaurants and downtown. The rooms are simple but have all you need including a coffee machine, kettle (lot\s of hotels don't include it, and it's very inconvenient if you drink tea and not coffee). I also loved that they have lots of flowers inside even in winter. You can get a room, with the view to Matterhorn, my room has a new updated bathroom, and good size too. On the day of departure, I left my bags at the hotel, and I took a shower after skiing, changed clothes and the concierge (Thank you, Piter) called for a taxi. All in all I really enjoyed my stay.
view from my room, 43
flower in coridor
Outside
sitting room inside
Stayed 6 nights in Jan 2024
Response from Carol on 4 Feb 2024
Dear SvetlanaThank you very much for your kind feedback and the lovely pictures. We are happy you enjoyed your stay and looking forward to welcoming you again.Best regards

8/10 Good

Tomas, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only reason for the 4 stars is because I found rooms quite small and that you could hear noises from the corridor and rooms next door.
Stayed 2 nights in Jan 2024
Response from Carol on 4 Feb 2024
Dear TomasThank you for the 4 stars rating. Our hotel is one of the oldest in Zermatt and therefore a bit ring-fenced.Best regards

10/10 Excellent

Thuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and the amazing breakfast as well as the location! Staff was friendly and helpful!!
Stayed 2 nights in Aug 2023
Response from PAP on 21 Oct 2023
Thank you.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Schwarzee and Matterhorn Glacier Paradise gondola! Most rooms have a view of the Matterhorn. Breakfast at the hotel was excellent!
Stayed 2 nights in Sep 2023
Response from Carol on 23 Sept 2023
Dear MattThank you for your kind feedback. We ar happy you enjoyed your stay.

10/10 Excellent

Junaid, Cartersville

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is truly one-of-a-kind, boasting an incredible history. My room was spacious, the bathroom was fantastic, and everything was impeccably clean. The staff was incredibly helpful and polite. I highly recommend this hotel if you’re looking for a departure from the usual.
Stayed 1 night in Sep 2023
Response from Carol on 23 Sept 2023
Dear JunaidThank you for your kind feedback. We are happy you enjoyed your stay with us.Best regards

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carol on 16 Sept 2023
Thank you.

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel in a wonderful town. The facilities were all excellent, the breakfast was superb and the staff were exceptionally friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Carol on 13 Sept 2023
Thank you very much.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice family run hotel. Beautiful property and great view of the Matterhorn. Property does not offer air conditioning which was a surprise but not a deal breaker
Stayed 1 night in Sep 2023
Response from Carol on 13 Sept 2023
Thank you for the highest score.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay with a nice large clean room right in the middle of town so convenient to restaurants and shops. Great extensive breakfast.
Stayed 1 night in Sep 2023
Response from Carol on 13 Sept 2023
We are pleased that you enjoyed your stay.

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Carol Bänninger on 6 Sept 2023
Lieben Dank für Ihre tolle Bewertung.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The room we got is awesome. It has the perfect view of the Matternhorn. :)
Stayed 2 nights in Aug 2023
Response from Carol on 30 Aug 2023
Thank you

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Aug 2023
Response from Carol on 30 Aug 2023
Thank you

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was very clean, great location and staff were helpful!”
Stayed 1 night in Aug 2023
Response from Carol on 26 Aug 2023
Thank you

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Lovely breakfast. Big room and bathroom.
Stayed 1 night in Aug 2023
Response from Carol on 23 Aug 2023
Dear BrianThank you for your good review!

10/10 Excellent

Lee-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and wonderfully situated to enjoy zermatt!
Stayed 2 nights in Aug 2023
Response from PAP on 21 Aug 2023
Thank you.

10/10 Excellent

Oscar Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Carol Bänninger on 16 Aug 2023
Thank you