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The area leading to the property isnt great. But once you entre the resort, its a different ball game. No complaints about the beach, Staff and restaurants. These were all great.
However, certain things for a 5 star resort just were not upto standard.
-electrics kept going off on our side of the hotel. They kept blaming this on the electricty in zanzibar, but it seemed like a faulty electrics in the hotel. Ive asked for a partial refund for this. But not heard anything.
- not enough buggies around the premises
-no beach bag/in room slippers
-i asked for room decorations/cake for my wifes birthday. Asked twice but nothing was done. Ive never had this issue before. Even with 4/3 stat hotels.
Aboobakr
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 6 Mar 2024
Dear Aboobakr,Thank you for your very positive review,It is a joy for us to receive this type of score from our guests.We are glad that you enjoyed the aspects that you rated so positively.We have taken note of your assessment and will discuss it with the corresponding department.Come back soon to enjoy with us!Yours faithfully,Hotel Riu Palace ZanzibarOnline Reputation Manager
Incredible views, good food options and friendly staff. Some areas for improvement including (1) having better signage - it's a huge site and many people were getting lost (2) improving the buggy service - we requested buggies to collect us and despite calling in advance they were delayed/didn't turn up...
Adil
Stayed 4 nights in Feb 2024
Response from Hotel Riu Palace Zanzibar Online Reputation Manage on 28 Feb 2024
Dear Adil,It is an honour to be recognized as a good hotel. Our staff are thrilled when they learn their efforts are appreciated, we thank you on behalf of our team, for your evaluation.We will definitely pass on your comments for improvemements.Wishing you come back soon.Warmest Regards!Hotel Riu Palace ZanzibarOnline Reputation Manager
This was our first time in a Riu hotel and we loved it very much. The food, staff, room and beach were very good and we had a lovely time. Hopefully, we will be able to come back and enjoy the sun in this small part of heaven.
Eduard Florin
Stayed 9 nights in Dec 2023
Response from Online Reputation Manager on 21 Feb 2024
Dear Eduard Florin,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace ZanzibarOnline Reputation Manager
10/10 Excellent
Taniya, chicago
Travelled with family, Travelled with partner, Travelled with group
There was a guy name Allen that helped us and he was soooo professional!! He helped make our stay enjoyable.. This is by far one of the best resorts i've ever stayed in.. I'm not a buffet food eater however the buffet food was amazingly good.. Thank you
Taniya
Stayed 5 nights in Jan 2024
Response from Hotel Riu Palace Zanzibar Online Reputation Manage on 12 Feb 2024
Dear Taniya,We are pleased to learn you liked it and you had a good experience.We hope to welcome you again so we can share yet another nice stay.And we thank you very, Taniya!Have a beautiful day!Kindest Greetings,Hotel Riu Palace ZanzibarOnline Reputation Manager
We had an amazing stay here. The staff were very friendly and welcoming. We got our room upgraded and it was beautiful. We were also celebrating a birthday while there, and the staff went above and beyond. The beach the gorgeous. Food was amazing everywhere. I would recommend the property to everyone!
Samantha
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on 7 Feb 2024
Dear Samantha,We are extremely pleased to have read your compliments and to know that you have rated so favorably various aspects of the hotel that have contributed significantly to making your experience an exceptional one. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience in our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Riu Palace Zanzibar Online Reputation Manager on 14 Dec 2023
Dear Nathalie,It is wonderful to read you enjoyed your holiday, it makes everything worthwhile.Thank you very much for your ratings.We cannot wait to host you again and share yet another nice stay!Loving wishes, Hotel Riu Palace ZanzibarOnline Reputation Manager
Beautiful modern room set In beautiful manicured gardens. Staff are so friendly and warm, Zanzibar is a lovely island with plenty of sites to visit
Kay
Stayed 11 nights in Sep 2023
Response from Riu Palace Zanzibar Online Reputation Manager on 2 Oct 2023
Dear Kay,Thank you very much for the stupendous review!It is wonderful to learn that you enjoyed your time with us.Your praise makes us want to continue improving.We will be waiting for your next visit.Until then, have a lovely day, Kay!Hotel Riu Palace ZanzibarOnline Reputation Manager
Everything is top tier, the staff made the whole experience AMAZING!!!!
Rachel, Rashid, Abdul. Jk,Pepo, Remi,Meshack,Mussa,Martha, Anna,Samson,John,Brenda,Amina,Frank,Nestory.,.on and on and on…..thank you from the bottom of my heart-Sukari
MARVELL Latress
Stayed 7 nights in Sep 2023
Response from Online Reputation Manager on 27 Sept 2023
Dear MARVELL Latress,Thank you for taking the time to write such a good review of our hotel.We are very pleased to hear your overall positive feedback as it is a recognition of our daily efforts and dedication.We sincerely hope that you will visit us again soon and that we will be able to offer you another good experience.Yours faithfully,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Online Reputation Manager on 18 Sept 2023
Dear Camille,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and you had a pleasant time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace ZanzibarOnline Reputation Manager
Beautiful hotel in a wonderful location. The staff was extremely friendly and helpful. Food and drinks were average; definitely not 5 stars. The hotel is designed to stay inside the premises as there is nowhere to go nearby.
Mar
Stayed 3 nights in Aug 2023
Response from Riu Palace Zanzibar Online Reputation Manager on 8 Sept 2023
Dear Mar,We really appreciate our guests’ comments, thank you very much for your excellent ratings.Also, we will let the staff their work is appreciated and you had a nice stay.Looking forward to welcoming you again soon.Warmest Regards,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Online Reputation Manager on 6 Sept 2023
Dear Ghassan,Thank you for sharing your positive experience with us! We are glad to hear that our staff was able to provide you with exceptional service and that you enjoyed all the amenities we have to offer.We look forward to welcoming you back to our hotel and will do everything we can to make sure you have another amazing trip.Yours faithfully,Hotel Riu Palace ZanzibarOnline Reputation Manager
Very nice property. However, if you are planning for evening activities like dancing , I would recommend you go to RUI Jambo next door. There are very lively and entertaining.
Benedict
Stayed 3 nights in Aug 2023
Response from Riu Palace Zanzibar Online Reputation Manager on 24 Aug 2023
Dear Benedict,We really appreciate you leaving your fantastic evaluation and we are delighted to read your positive comments.Moreover, we are very grateful to learn that you loved your stay.Your evaluation makes us want to continue working to offer the best service.Wishing to welcome you again soon.Loving Regards,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Riu Palace Zanzibar Online Reputation Manager on 7 Sept 2023
Dear Geovanny,We are very grateful for your fabulous review!It is very gratifying to learn you had a nice time.We cannot wait to see you soon, Geovanny.And we wish you a lovely day. Warmest Regards,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Online Reputation Manager on 28 Jul 2023
Dear Kristee,Thank you for taking the time to give us your feedback and for expressing your concerns.We strive to provide great hospitality and comfortable accommodations from start to finish. However, it is clear from your comments that we have not demonstrated that fact to you and can only offer our most sincere apologies for any inconvenience.Please know that our team is always glad to address any concern, so long as you make us aware of it. Maintenance is looking into this matter.We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future, and to show you a better and excellent service. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Riu Palace Zanzibar Online Reputation Manager on 3 Aug 2023
Dear Naomi,Thank you so much for choosing us and for your wonderful review!We count ourselves lucky for our lovely guests. Our staff feel rewarded when reading such positive feedbacks. We look forward to welcoming you again.Wishing you a fantastic day, Naomi!Kindest Greetings,Hotel Riu Palace ZanzibarOnline Reputation Manager
All staff including catering, reception, security, gardening team, cleaners etc always greeted you and had big smiles. The hotel was lovely however we did have some issues with our room. The door pass failed twice and needed the batteries replaced and the power kept going out all the time which was inconvenient. Overall experience 8/10
Charles
Stayed 9 nights in Jun 2023
Response from Online Reputation Manager on 10 Jul 2023
Dear Charles,Thank you for your review. We are glad to learn that you enjoyed your experience during your stay at our hotel! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace ZanzibarOnline Reputation Manager
We loved the cleanliness and safety! I wish it wasn’t as much on a hill but it was a great time.
Patricia
Stayed 7 nights in May 2023
Response from Riu Palace Zanzibar Online Reputation Manager on 6 Jul 2023
Dear Patricia,We thank you so much for your great remarks.We strive to make all of our guests feel welcome and at ease during their time with us. Your review made our day, Patricia.It will be great to be able to host you again very soon.Warmest Regards!Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Online Reputation Manager on 4 Jul 2023
Dear fortunat,We are very pleased to know that you enjoyed your stay with us.We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Online Reputation Manager on 28 Jun 2023
Dear Omar,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations.We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace ZanzibarOnline Reputation Manager
There are 4 specialty restaurants on the property. We were not told by anyone or on the website that in order to secure a restaurant reservation one has to do it well head of your stay. We arrived and were told by the front desk about the various options to the buffet style "main" dining room. We called each shortly after arrival, and nothing was available during our 3 night stay. Rather disappointing. The buffet had many choices and the quality acceptable, but it would have been nice to have gone to a steak or fish house with a menu. Otherwise, the various bars and help available at the beach was good. Property clean and well appointed and the staff was very friendly.
Jennie A.
Stayed 3 nights in Jun 2023
Response from Online Reputation Manager on 4 Jul 2023
Dear Jennie A.,Thank you for your review and for spending time with us.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace ZanzibarOnline Reputation Manager
Great had. Everything was impeccable, just like it’s always been with all Riu’s that we stayed at. We’ll come back for sure!
Tasfia
Stayed 4 nights in May 2023
Response from Online Reputation Manager on 2 Jun 2023
Dear Tasfia,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace ZanzibarOnline Reputation Manager
We enjoyed this resort so much!!! Food was 10/10. Cleanliness was 10/10 and the people were super friendly 10/10.. the only complaint would be that night time after the performance was boring. We would like to thank Rashid 😊 we absolutely loved him! He was definitely the life of the party. We would also like to thank Meshack super friendly and made great drinks!!
Thank you Riu Palace !!!
Samantha
Stayed 6 nights in May 2023
Response from Online Reputation Manager on 2 Jun 2023
Dear Samantha,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace ZanzibarOnline Reputation Manager
Response from Online Reputation Manager on 17 May 2023
Dear Rajshree,Thank you very much for your evaluation. We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace ZanzibarOnline Reputation Manager