Spa

Reviews of Hotel Angel Grandia

3 out of 5
Hotel Angel Grandia
4707-1 Tsuchidaru, Minami Uonuma-gun, Yuzawa, Niigata

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 154 reviews" "
Rating 8 - Good. 56 out of 154 reviews" "
Rating 6 - Okay. 10 out of 154 reviews" "
Rating 4 - Poor. 3 out of 154 reviews" "
Rating 2 - Terrible. 3 out of 154 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sachiko

Stayed 1 night in Feb 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, big room suit for family,
Stayed 1 night in Apr 2023

8/10 Good

Raymond

Stayed 4 nights in Feb 2023

8/10 Good

Julie-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family ski trip to Yuzawa
Japanese, family focused hotel in Yuzawa snow region. They offer both Western and traditional Japanese type rooms. We had buffet breakfast and dinner included and they provided a great choice of both Western and Japanese food. Staff very friendly and helpful. There was a free bus shuttle from the train to the hotel and also free bus shuttle to other snow resorts in the area. We skied at Gala and this was fabulous.
Stayed 3 nights in Jan 2020

10/10 Excellent

Shih Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
They have a shuttle bus service for a 20min ride to Hotel. The bus runs every hour. Service is good, food is good, no complaints. Well the room is on the small side, this is Japan style.
Stayed 1 night in Dec 2019
Response from Angel Grandia on 9 Mar 2020
Thank you for staying at Angel Grandia Echigo Nakazato this time. I am very pleased to receive the highest rating for this stay. We would also like to thank our hotel services for their praise. This is the room type we stayed at this time, but it is a room type that can accommodate up to 5 people. Due to the futon spread, you may feel a little too small depending on the number of guests staying. The room rate will be higher than the room for 5 people, As it is also possible to reserve a room type of 72 ㎡ type with a living room with a capacity of 8 people, We hope you will consider it for your next stay. We look forward to your next visit.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for Fuji Rock Festival
Great convenient location for Fuji Rock Festival because of shuttle bus with early and extended hours, beautiful area with many kids activities, convenience store, restaurants, and onsen among other features...
Stayed 4 nights in Jul 2019
Response from Angel Grandia on 9 Mar 2020
Thank you for staying at Angel Grandia this time. During the Fuji Rock period, we usually extend the shuttle bus until 22:00 until 26:00. Please be assured that you can use the large public bath without any problems even if your arrival is delayed. Did you enjoy the breakfast buffet of about 60 kinds that we are proud of? We offer menus focusing on local and Niigata ingredients, so we hope you will enjoy your next stay. We look forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good hotel for Fuji Rock
Stayed 2 nights in Jul 2019
Response from Angel Grandia on 9 Mar 2020
Thank you for staying at Angel Grandia this time. Did you enjoy Fuji Rock in 2019, Although it was unfortunate that it was held in the rain, it seems that there were 130,000 visitors this year. We hope that you can relax your tired body at our hotel. We look forward to your next visit.

8/10 Good

warintorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from エンゼルグランディア越後中里 on 1 Aug 2019
この度はエンゼルグランディア越後中里にご宿泊を頂き誠にありがとうございます。 今回のご宿泊はいかがでしたでしょうか? またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from エンゼルグランディア越後中里 on 1 Aug 2019
この度はエンゼルグランディア越後中里にご宿泊を頂き誠にありがとうございます。 今回のご宿泊はいかがでしたでしょうか? またのご来館を心よりお待ち申し上げております。

8/10 Good

Joseph

Good for families with kids
Great place to stay for first time skiers/snowboarders. Especially well-suited for families with children since the Nakazato Snow wood ski resort is right next to the hotel (literally right outside the hotel) with convenient access to rentals (also next to hotel). Intermediate skiers/boarders will find the course boring but the hotel has shuttles to nearby resorts and sell discounted lift tickets as well. The hotel accommodates a lot of large groups and so will feel noisy/crowded at peak season. But again, everything here is mostly geared for larger groups and families...which they do well.
Stayed 3 nights in Feb 2019
Response from Angel Grandia on 28 May 2019
Thank you for staying at our hotel. It is more than anything that you can enjoy skiing. The Nakasato Snowwood Ski Area next to the hotel is a relatively relaxed course, so it is a course for beginners. Those of intermediate level or higher are around 8 minutes walk from the hotel, and most of them go to the "Nakasato Snow Resort". You can go on foot, but we also have a courtesy bus, so you can easily access it. We look forward to seeing you again.

6/10 Okay

Ehlim

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very great location for skiing and snow board , the ski resort just next to the hotel , very friendly stuff, great breakfast and hotel provide free shuttle bus . Just the room is abit small and old design . Overall we having great time in this place .
Stayed 2 nights in Feb 2019
Response from Angel Grandia on 28 May 2019
Thank you for staying at our hotel. It is more than anything that I was satisfied with the accommodation this time. Above all, it seems like you were satisfied with the breakfast buffet. Breakfast buffet offers about 60 kinds of menu of Japanese food and Western food. The menu changes according to the season and year, so we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very suitable for playing in the snow. This hotel is a a bit aged, but the facilities are great. The staffs are friendly. The onsen and breakfast are good. The free shuttle bus to echigo yuzawa station is excellent.
Stayed 1 night in Dec 2018
Response from Angel Grandia on 7 Apr 2019
Thank you for staying at our hotel. It seems like you were satisfied with the accommodation this time. The hotel is in front of the ski slopes, It is possible to enjoy skiing, snowboarding and playing snow. In addition, I am very happy to express my compliments regarding the service of the staff. As shuttle bus from Echigo Yuzawa to hotel and shuttle bus of each ski resort run regularly, If you are not arriving by car, you can stay without inconvenience. We look forward to seeing you again.

10/10 Excellent

Amanda, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to snow resort and activities
Lovely stay and excellent facilities. Just need to add more variety of restaurant especially for halal food.
Stayed 2 nights in Mar 2018
Response from Angel Grandia on 26 Nov 2018
We appreciate your stay. Thank you for your excellent hotel and compliment. Halal cuisine is hard to prepare by meal in the Viking form However, I would like to consider it from now on Thank you for your opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Go Again (Great Stay Great Meals)
We stayed at the ski resort for 2 nights in March. Unfortunately the snow was nearly icy but the stay else was totally GREAT. 1. Convenient - 15min free shuttle bus from the Shinkansen Station 2. Easy Ski - full set rental ski/snowboard can be prepared beside the hotel/ski area 3. Good buffet meals - famous rice and seafood, tatsty waffle, home-roasted coffee, juicy steak slices, etc. 4. Relax Atmostphere - certified as family-friendly hotel. Many foreign families and never mind others. 5. Hotspring - can keep you warm Definitely recommned it for family-use!
Stayed 2 nights in Mar 2018
Response from Angel Grandia on 26 Nov 2018
I appreciate your stay this time. We operate a free shuttle bus from Echigo Yuzawa Station. Since it runs regularly here, people coming by Shinkansen are also very convenient. There are also two ski resorts around the hotel. Ski rental is available at the hotel. The buffet meal has been well received by many customers. We are looking forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with ski facilities nearby
Nice hotel with good service staff and good facilities. Food sell at vending machines is affordable and many varieties.
Stayed 1 night in Mar 2018
Response from Angel Grandia on 26 Nov 2018
Thank you very much for your stay this time I am pleased that I praise the hotel staff and facilities The price of the vending machine is reasonable setting. We are looking forward to seeing you again

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice Japanese style room
Ski area is right in front of the hotel. It has 2 hot spring public bath areas. Check in 3pm and check out 10am. However you can enjoy the facilities outside these hours. As it has 300+ rooms the place can be quite chaotic. Also all instructions and directions information are in Japanese. Staff can only manage little spoken English. They have Chinese staff who can speak Mandarin and Japanese. Breakfast is mainly japanese cuisine. Room is huge can sleep 4 adults and has bulk bed for 2 kids. Tatami style so you have to setup mattress and blanket yourself. Separate toilet and shower rooms. Kitchen sink and cooker provided too.
Stayed 1 night in Feb 2018
Response from Angel Grandia on 27 Nov 2018
Thank you very much for your stay. As there is a ski resort in front of the hotel, It is possible to enjoy skiing and snowboarding Because rental shop is near, you can enjoy ski equipment without bringing in it There are English-speaking staff, but not much There are several staffs who can speak Chinese only in the ski season We appreciate your inconvenience but please understand We ask guests to have mattress and blanket spreading This is because it will not inconvenience customers during lodging Sorry to blame but I'd appreciate it if you can acknowledge it beforehand

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Angel Grandia on 27 Nov 2018
Thank you very much for your stay this time We sincerely look forward to seeing you again

8/10 Good

Kim Siew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good. Room was surprisingly big. Except that there's really no other restaurants or shops around the hotel. Meals have to be settled by taking the free shuttle to the train station.
Stayed 2 nights in Jan 2018
Response from Angel Grandia on 27 Nov 2018
Thank you for staying with us this time The room the guest stayed is the largest room in the hotel Room type can accommodate up to 8 people There are no meals etc around the hotel. Because there is a shuttle bus to Echigo Yuzawa on time, please use here We are waiting for another visit

6/10 Okay

jane, singapore

Pleasant hotel
Room was bare minimum, 1 table plus 4 seat cushions plus 5 sets tatami mattresses. Sufficient for my family of 4 (which includes my 11 & 12 yr old kids). Clean. Separate toilet and bath areas. Shower water pressure was weak. Breakfast was great, a good variety of food. Staff was pleasant. Great that they had hourly shuttle to echigo yuzawa train station, from there we took another bus to the mountains for snowboarding.
Stayed 3 nights in Dec 2017
Response from Angel Grandia on 27 Nov 2018
Thank you for staying this time The hotel has 2 types of rooms A Japanese room with a living room and Japanese-style rooms where you stayed The Japanese-style room with living room is about twice as large as the room we stayed at this time. I will recommend this room when next time staying What's more, thank you for seeing yourself satisfied with breakfast buffet We sincerely look forward to seeing you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was more than we expected. We really had a nice time. I would definitely recommend to friends.
Response from Angel Grandia on 27 Nov 2018
Thank you for staying at the hotel this time It seems that you are satisfied with your stay I am very pleased that you can visit us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How excellent of this hotel
We very enjoyed to stay at this hotel.Nice onsen, Nice pick up service and nice room
Response from Angel Grandia on 27 Nov 2018
Thank you for staying at the hotel this time A free shuttle bus between Echigo Yuzawa Station and the hotel is operated regularly In addition, I am pleased that we seemed to enjoy hot springs etc. regarding our stay We are looking forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ski resort
It was indeed an excellent experience staying in this hotel. The room was overlooking the ski mountain slope. The room was huge and clean. The staff were nice, lend me their landline so that I can call my next accommodation and allowed me to extend an hour more to check out.
Response from Angel Grandia on 27 Nov 2018
Thank you very much for staying at the hotel this time Thank you for complimenting the wonderful hotel Because the ski slopes are in front of the hotel, You can see the skiing or the snow playing We also thank you for your compliment of the hotel staff's response We sincerely look forward to seeing you again

10/10 Excellent

Tata, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, nice onsen, ski area provided by hotel
Nice room with microwave and small kitchen. nice onsen and message chair. Ski area provided by hotel but no English ski course. Warm indoor swimming pool with 500yen rental swimming suit. highly recommend for families and couples.
Response from Angel Grandia on 28 Nov 2018
Thank you for staying this time It is more than anything to say that you enjoyed the hot springs and swimming pools Skiing can be enjoyed soon after arrival because ski resort is in front of you However, there are very few English speaking staff We appreciate your inconvenience but I am pleased if you can acknowledge it We sincerely look forward to seeing you again

10/10 Excellent

Veronica, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed in Japan
Good value for money. I got a large Japanese type room for $90. What a steal! The room accommodated my family of 5 comfortably. Dinner buffet is delicious (Y2,800). Breakfast buffet is the best. At Y1000, a wide variety of Japanese and western food is offered. There was only 1 minor kink. While the room specifically provides that up to 4 kids are allowed, ( without any info on additional fees) the hotel initially billed us an atrocious amount ( more than the amount paid for the room) but was able to negotiate with management. I was supposed to email the hotel in advance. At any rate, our stay at Hotel Angel Grandia made our trip unforgettable.
Response from Angel Grandia on 28 Nov 2018
Thank you very much for your stay this time It seems that we are satisfied with dinner and breakfast About 60 kinds of buffet menu is offered for meal Japanese and Western cuisine and Chinese food can be enjoyed We sincerely look forward to seeing you again

10/10 Excellent

caracol, macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
** Stayed 21-23 December 2016** ** my son love the indoor swimming pool and onsen. ** great price, excellent service and buffet. ** there are ski equipment rental shops right next to the hotel at reasonable price for hotel guess. ** ski Lift around $1500 adult, $1000 child (8 times). ** Japanese room style with tatami. ** 21-22 December 2016 not a lot of snow, but it is ok for a snow playground and for the first timers and younger children learned to ski .
Response from Angel Grandia on 28 Nov 2018
Thank you very much for your stay this time I am very pleased that you can choose our hotel for traveling with children Especially it seems to be satisfied with the pool and hot springs. There is a partnership rental shop next to the hotel This is rentable cheaply than usual as guests staying Also, the ski resort in front of you is relatively cheap compared to other ski resorts We sincerely look forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with ski slope view
With a family of 6 (4 children), we had a comfortable stay at this hotel. There were a double decker bed and 5 tatamis. The room also had a stove. If you intend to cook, you need to inform the hotel. No plates, pots or cooking utensils provided. Pros: Spacious, warm, comfortable, great hotel facilities (including hot bath, game room, laundry etc) Cons: maybe this is an isolated case, but our toilet was somehow smelly, even before it was used. Unfortunately when we were there, ski season had not opened so we couldn't rent any ski equipment. But the kids still enjoyed playing in the snow.
Response from Angel Grandia on 28 Nov 2018
Thank you very much for your stay this time We apologize for inconveniencing about the room you stayed in. We will tell the cleaning staff so that there will not be such things after that It is also possible to cook in the room if you bring cookware and ingredients We are waiting for another visit

2/10 Terrible

??

Travelled with family
Liked: Cleanliness
ホテル前のスキー場が狭い
Stayed 1 night in Mar 2024

6/10 Okay

HUABIN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
サービス対応に改善の余地があります
Stayed 2 nights in Mar 2024

8/10 Good

Chih Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

YA WEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置極佳,就在雪場旁邊
Stayed 1 night in Feb 2024

10/10 Excellent

Pui San

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
十分好,下次再來
Stayed 3 nights in Feb 2024

10/10 Excellent

HANG

Stayed 2 nights in Feb 2024

10/10 Excellent

Wing Yan

Stayed 2 nights in Jan 2024

8/10 Good

ゆきこ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
乳児用の離乳食が手作りで、食材も地場産の物を使っていたり美味しかったです。 また来年も行きたいです!
Stayed 1 night in Jan 2024

4/10 Poor

Kenji

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mila Luna

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯沢駅付近のレストランは混んでいます
良かったです
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族連れにおススメ
とても良かったです。
Stayed 1 night in Jan 2024

10/10 Excellent

だいすけ

Stayed 1 night in Nov 2023

8/10 Good

TAKASHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

shouji

Stayed 1 night in Aug 2023

4/10 Poor

Kaori

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
越後湯沢駅までのシャトルバスが出ていますが、イベント等で定員いっぱいの場合は追加のバスはなく、自分でタクシーを手配するように言われました。タクシー会社を案内することもなく、対応が冷たいと感じました。また、イベントで臨時のシャトルバスを夜中まで運営していただいたことはありがたかったのですが、臨時のバスは通常のバスと乗り場が違うことを十分案内していただけず、(外国人の方が運転士さんに帰りのバスの場所を確認していましたが、その際も間違った場所を回答されていました)間違った場所で待っていてバスに乗れない人がたくさんいました。イベントの臨時対応なので、サービスであり仕方ないと言われればそれまでですが、イベント中で割と高い宿泊費を払って泊まっており、またシャトルバスがあるのでこのホテルを選んだというかこともあり、もう少し親切な対応があっても良かったのではと感じました。田舎で交通の便が悪く、越後湯沢駅周辺で2時間近くホテルに帰れず待たされました。 そのようなバスのトラブルで夜中遅くホテルに帰って来ましたが、朝の5時半に設定していないモーニングコールで起こされ、全然ゆっくりできませんでした。
Stayed 2 nights in Jul 2023

10/10 Excellent

???

Stayed 1 night in Mar 2023

10/10 Excellent

Yung Han

Stayed 1 night in Feb 2023

10/10 Excellent

CHIUNG-CHIEH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店後面就是新手滑雪場,很適合練習
Stayed 1 night in Jan 2023

10/10 Excellent

PoHao

Stayed 3 nights in Feb 2023

10/10 Excellent

Kuan Chang

Stayed 2 nights in Jan 2023

2/10 Terrible

Kwok Wai

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

8/10 Good

RIE

Travelled with family and small children
Liked: Cleanliness, amenities
子連れで宿泊させていただきました。子どもがゲレンデで怪我をしてしまい歩けなくなってしまったのですが、ホテルに無料でお借りできるベビーカーがあったのでとても助かりました。また、1Fには23時まで空いているコンビニがあったので特段不便さは感じなかったです。お風呂も広く良かったです。