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Reviews of Grandskylight Hotel

4 out of 5
Grandskylight Hotel
No.29 Dongmaoling Road, Yueyang, Hunan

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 20 reviews" "
Rating 8 - Good. 10 out of 20 reviews" "
Rating 6 - Okay. 5 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Terry

Stayed 1 night in Dec 2023

6/10 Okay

Sergey, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No visa or MasterCard accepted. No English speaking staff. Very bad smell in the rooms.
Stayed 1 night in Nov 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Yueyang, Hunan
This is a very nice hotel. Their standards are high. The breakfast buffet had a broad selection and high quality. The 20 minute walk to the lake is a great way to see the people of Yueyang. The staff was excellent, particularly Vera Wang -- yes, that's her name.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It is a very clean and nice hotel for its price. It is close to the lake and sight seeing area.
Stayed 1 night in Nov 2017
Response from lia on 23 Jul 2018
Dear friend: Thank you for your comments. Your satisfaction is the driving force of our service. We will expect you to come again with more excellent service.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice in Yueyang
Excellent hotel and a good choice in an area with limited selection. Well located in the central area. Easy to walk around from there.
Stayed 3 nights in Sep 2017
Response from lia on 23 Jul 2018
Dear friend: Thank you for your comments. Your satisfaction is the driving force of our service. We will expect you to come again with more excellent service.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Functional typical modern hotel. Great staff.
As a building the hotel was contemporary bland and could have been anywhere. The staff make the place. WiFi didn't work. They had us in a better room within 5 minutes, no excuses. They helped with language issues and were always courteous and had a fun side.
Response from lia on 23 Jul 2018
Dear friend: Thank you for your comments. Your satisfaction is the driving force of our service. We will expect you to come again with more excellent service.

8/10 Good

wenjuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel.
酒店设施还不错，中规中矩的四星级酒店，性价比还可以，全家开车去度假，住了一晚，离岳阳楼景区开车不远，楼下就有吃饭的地方，右边有个大院，里面有几家家常菜，味道很不错的小馆子，吃了些洞庭湖鲜，大厅里还有很贴心的旅游指路牌，停车方便
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
整體舒適，希望能分禁菸吸菸樓層
地點好，旁邊就是商場餐廳，公交打車都方便，離岳陽樓不遠，房間夠大床鋪舒適，整體設備環境很不錯。浴室有異味，使用過後好些，但過陣子又有異味出現。別房客人吸菸煙味會飄進房裡，房間都是很濃的煙味，整晚不斷，非常難受。
Stayed 2 nights in Feb 2019

6/10 Okay

LAURI KULLERVO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

たま, 中国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
岳陽
ホテルの周りにスタバやケンタッキーなどあお店が、沢山あり便利。スタッフも親切で良かった。部屋の設備も充実していて快適でした、
Stayed 1 night in Aug 2018

8/10 Good

sun ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
比預期好很多
乾淨，管理好
Response from lia on 25 Jul 2018
尊敬的宾客:感谢您的点评，您的满意就是我们服务的动力，我们一定会以更加优质的服务期待您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
市中心、交通方便、房間很大
本來訂了雙床房，check-in的時候前檯職員卻說我們訂的是大床房，擾攘一番後，才給回我們雙床房 上到去後，發現雙床房很大，竟然有一個接近獨立間隔的書房(也就是比普通的酒店多了整整一個書房) 酒店樓下交通很方便，有公交車站，也有很多店舖及食肆(包括kfc、pizza hut、starbuck等等) 由酒店到岳陽樓景區(巴陵廣場、汴河街及岳陽樓等等)，大約半小時左右
Response from lia on 23 Jul 2018
尊敬的宾客：感谢您的推荐，我们酒店位于岳阳市步行街商业中心，出门购物、游玩或是品尝特色小吃都非常方便，离闻名中外的岳阳楼景区只有五分钟车程，希望您下次回来能有更佳的入住体验。祝您生活愉快！

8/10 Good

Mathieu, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait en centre ville
Bien, personnel acceuillant. Chambre grande et vue sur la ville. Restaurant tres bon.

8/10 Good

Na, Taiwan

Liked: Staff & service, property conditions & facilities, room comfort
靠市區的那面有很多噪音，整體整潔.舒適度高
櫃台人員很有耐心，處理事情也很有效率！ 整體舒適，但地毯老舊，希望能更換 可惜沒有飯店早餐！ 訂房時應該有靠街道跟不靠街道的選項！
Response from lia on 23 Jul 2018
尊敬的宾客：感谢您的推荐，感谢您宝贵的建议，我们会反馈到相关部门，期待您的下次光临，祝您一切顺利

10/10 Excellent

Curtis Yu, 台灣/香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人情味是最溫暖人心的服務
無需贅述其極其優異的地點與符合四星級的設施; 而更令人感動與滿意的是其富有人情味的服務: 因臨時人民幣所剩不夠, 跟大廳服務員交涉, 想以外幣(新台幣)代替作為房間押金以換回本來當作押金的人民幣, 服務員竟一口答應, 服務態度也始終保持相當良好! 本人實在欣喜萬分, 若有機會再來岳陽, 必會再選擇此酒店!
Response from l on 23 Jul 2018
亲爱的客人:能为您提供服务是我们最大的荣幸,希望您一直关注我们哦，爱您！

8/10 Good

CHEN, 江苏

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
失望的“好订网”
酒店服务不错，区位也很好。但“好订网”的服务很差，第一未把订单交给酒店，以致我们到酒店后无法入住；第二，答应和酒店沟通后，会给我们回电的，但一直未接到回电；第三，直至今日，仍未给我们道歉和合理的解释。
Response from lia on 23 Jul 2018
亲爱的朋友:感谢您的点评，希望订房过程没有影响您的心情，再次感谢您的光临，祝您一切顺利！

6/10 Okay

Bernard, Montréal

Liked: Room comfort
Ordinaire
Accueuil froid et distant, double facturation en leur faveur, chambres correctes mais vieillissantes, buffet ordinaire

10/10 Excellent

HEEWON, 대한민국,서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족
전체적으로 상급의 호텔이었어요. 좋았습니다.
Response from lia on 23 Jul 2018
Dear friend: Thank you for your comments. Your satisfaction is the driving force of our service. We will expect you to come again with more excellent service.

10/10 Excellent

HEEWON, 대한민국, 사울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족함
전체적으로 상급의 호텔이었어요. 좋았습니다.
Response from lia on 23 Jul 2018
Dear friend: Thank you for your comments. Your satisfaction is the driving force of our service. We will expect you to come again with more excellent service.

6/10 Okay

Chen, Taiwan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Comfortable room except no sound proof
Good stay over all, but very noisy, apparently the windows are not sound proof at all. We were on 22nd floor !
Response from lia on 23 Jul 2018
Dear friend: Thank you for your comments. Your satisfaction is the driving force of our service. We will expect you to come again with more excellent service.