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Reviews of Hotel Indigo York, an IHG Hotel

4 out of 5
Hotel Indigo York, an IHG Hotel
88-96 Walmgate, York, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 755 out of 1128 reviews" "
Rating 8 - Good. 281 out of 1128 reviews" "
Rating 6 - Okay. 52 out of 1128 reviews" "
Rating 4 - Poor. 24 out of 1128 reviews" "
Rating 2 - Terrible. 16 out of 1128 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness
We are Diamond IHG members and stay at a lot of 4-5⭐️ hotels. For the price of the room it was so crammed very disappointing especially seeing we paid for an upgraded king suite. Beautiful bathroom…..watch your toes…..in order to get to the sink you must watch you don’t catch your foot on the door that opens on to the vanity very dangerous Front desk staff was not overly friendly upon check in…… just matter of fact like. Yet later in the evening and this morning staff was very hospitable. Dining room staff were amazing very good breakfast
Stayed 1 night in May 2024
Response from Christopher R on 20 May 2024
Dear Leah, Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay. Please rest assured that all your comments have been taken into consideration and reviewed to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Front of House Manager. Christopher R

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good hotel. But the first morning the fire alarm went off at 655am. No fire. Same morning no hot water.
Stayed 3 nights in May 2024
Response from Amy C on 14 May 2024
DearThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.I would like to apologise for the inconveniences you have encountered during your stay. While we regret the circumstances that led to these inconveniences, we hope you understand that these were unforeseen events beyond our control.I hope we have the opportunity to welcome you back to Hotel Indigo in the future. Kind regards,

8/10 Good

Laurence, Fredericton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property close to downtown, lots of restaurants close by
Stayed 1 night in May 2024
Response from Christopher R on 13 May 2024
Dear Laurence,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

4/10 Poor

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Chris R on 12 May 2024
Dear Danielle,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.I am sorry to learn about the inconveniences you experienced during your stay. Please accept my sincere apologies and rest assured I will share your feedback with the management team so that the necessary measures can be taken in order to avoid these situations from reoccurring. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back to our hotel.Kind regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Amy C on 12 May 2024
Dear Lisa,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just 10 minutes walk from the centre of York. Situated in a student area but it is quiet and there's lots of lovely cafes and restaurants only a few minutes away. Hotel was stunning, modern and comfortable. Staff were very helpful and we'd definitely stay again. Breakfast was amazing.
Stayed 1 night in May 2024
Response from Amy C on 8 May 2024
Dear Luke Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Elizabeth, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The facilities were clean.
Stayed 3 nights in May 2024
Response from Amy C on 8 May 2024
Dear ElizabethThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were incredibly professional and helpful. Great breakfast and comfy rooms
Stayed 6 nights in Apr 2024
Response from Christopher R on 30 Apr 2024
Dear Mark,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location. Breakfast was delicious and lovely staff throughout.
Stayed 1 night in Apr 2024
Response from Amy C on 24 Apr 2024
Dear Nicholas,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Christopher R on 21 Apr 2024
Dear Anthony. Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was excellent except the car park which is inadequate, poorly maintained and over priced. was shocked to be charged £15 per day (hadnt been charged on previous visit about 4 years ago) and to find that carpark remained in a poor state of repair with spaces that are too small and multiple pot holes.
Stayed 5 nights in Apr 2024
Response from Christopher R on 16 Apr 2024
Dear Alan,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms very comfortable, clean and well presented. Stayed five nights and would definitely recommend.
Stayed 5 nights in Apr 2024
Response from Christopher R on 16 Apr 2024
Dear Samantha, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and all the staff is so nice.
Stayed 3 nights in Apr 2024
Response from Amy C on 13 Apr 2024
Dear Adam,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Philip, Ipswich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, so close to centre but also peaceful. The road it is on leaks straight to the centre with lots of restaurants and cafes along it. Hotel room was great, we stayed in a club style room.
Stayed 2 nights in Mar 2024
Response from Amy C on 28 Mar 2024
Dear Philip,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Sarah-Jane

Stayed 2 nights in Mar 2024
Response from Christopher R on 16 Apr 2024
Dear Sarah-JaneThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Good

Ashley

Stayed 2 nights in Mar 2024
Response from Amy C on 7 Apr 2024
Dear Ashley,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early and was allocated a room which was great. Staff are amazing and room was lovely. Breakfast not up to the "best breakfast in the uk" award. Scrambled eggs weird and strange flavour and texture. Not enough choice of meals if you dont want to walk into town after walking around for hours all day. It certainly is not 20 min walk from station unless your a young fit person! At least 30 mins walk from station.
Stayed 2 nights in Mar 2024
Response from Christopher R on 7 Mar 2024
Dear Lynn,Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay with regards to breakfast. Please rest assured that all your comments have been taken into consideration and reviewed by the Kitchen and food and beverage team to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Front of House Manager. Christopher R

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The bet hotel in York
Stayed 1 night in Mar 2024
Response from Amy C on 4 Mar 2024
Dear SusanThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Raymond

Stayed 3 nights in Feb 2024
Response from Amy C on 29 Feb 2024
Dear Raymond,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Katrina

Stayed 3 nights in Feb 2024
Response from Amy C on 29 Feb 2024
Dear Katrina,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amy C on 29 Feb 2024
Dear David,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from Amy C on 29 Feb 2024
Dear Jacqueline,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024
Response from Christopher R on 27 Feb 2024
Dear Nicholas,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Laura

Stayed 2 nights in Feb 2024
Response from Christopher R on 27 Feb 2024
Dear Laura,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Christopher R on 27 Feb 2024
Dear JonathanThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Good

Gary

Stayed 1 night in Feb 2024
Response from Christopher R on 27 Feb 2024
Dear GaryThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Good

Anthony Shaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for a few days away was adequately provided
Stayed 3 nights in Feb 2024
Response from Amy C on 23 Feb 2024
Dear Anthony Shaw,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Forteath,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The staff were all incredibly helpful and pleasant.Breakfast was really good, with plenty of choice.
Stayed 3 nights in Feb 2024
Response from Amy C on 23 Feb 2024
Dear Forteath,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Amy C on 20 Feb 2024
Dear Denise,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at the hotel was nearby and lots of restaurants around the area where the hotel was situated
Stayed 3 nights in Feb 2024
Response from Amy C on 20 Feb 2024
Dear Anne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Amy C on 19 Feb 2024
Dear Biswajit,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Amy C on 19 Feb 2024
Dear Jenni,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Marion

Stayed 3 nights in Feb 2024
Response from Amy C on 19 Feb 2024
Dear Marion,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel Super friendly staff Room nice but I feel after stopping in other hotels in York, it's a little overpriced in comparison to other comparable hotels. Also feel after paying £185 including breakfast to then have to pay £15 for hotel parking is a little unfair.
Stayed 1 night in Feb 2024
Response from Christopher R on 18 Feb 2024
Dear Darren, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Karen

Stayed 2 nights in Feb 2024
Response from Amy C on 19 Feb 2024
Dear Karen,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Donna

Stayed 1 night in Feb 2024
Response from Christopher R on 18 Feb 2024
Dear Donna, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

tony

Stayed 1 night in Feb 2024
Response from Amy C on 17 Feb 2024
Dear Tony,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Alan

Stayed 1 night in Feb 2024
Response from Amy C on 11 Feb 2024
Dear Alan,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

6/10 Okay

R.E

Stayed 1 night in Feb 2024
Response from Amy C on 4 Feb 2024
Dear R.E,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Amy C on 3 Feb 2024
Dear Richard,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Florian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, can't fault it.
Stayed 1 night in Feb 2024
Response from Amy C on 3 Feb 2024
Dear Florian,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building fitted in to the surrounding area
Stayed 2 nights in Jan 2024
Response from Amy C on 3 Feb 2024
Dear Peter,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

MARTIN

Stayed 1 night in Feb 2024
Response from Amy C on 4 Feb 2024
Dear Martin,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amy C on 3 Feb 2024
Dear Per,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

2/10 Terrible

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amy C on 31 Jan 2024
Dear Janice,We apologise again for the disturbance during your stay. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Joanne

Stayed 3 nights in Jan 2024
Response from Amy C on 30 Jan 2024
Dear Joanne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Darren

Stayed 2 nights in Jan 2024
Response from Amy C on 30 Jan 2024
Dear Darren,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Richard

Stayed 4 nights in Jan 2024
Response from Amy C on 30 Jan 2024
Dear Richard,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very central. Plenty of restaurants in the same area. Staff very courteous and friendly. Would go back again.
Stayed 3 nights in Jan 2024
Response from Amy C on 26 Jan 2024
Dear Catherine,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,