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"We booked a lakeview room because it is close to where we need to go. Upon arriving the front desk told us they “upgraded” us to a lake view room, that of which we already booked. After we settled in our room, they called in and told us that they copied the wrong page in the passport. We need to goto the front desk and Hand them the passport again so they can verify info. The room itself. We booked a smoke free room but the room reeks of cigarette smell. Lakeview is nice but window is dirty with apparent marks left by previous guests. These marks stayed for the whole 2 days that we stayed in this hotel, with room cleaning service completed. The rooms are in need of immediate renovations. Wall papers are peeling, carpets are old and dirty looking. It also takes a marathon to get to the toilet from the bed with a very weird room design. We also booked breakfast. There are many items to choose from. For the two days we stayed the menu is the same with the exception that one item that I liked from the first day, on the second day it was not available(duck eggs) I asked for it and got answer that it will take another week to restock( this is something that can be bought from any Chinese supermarket). Over all, unprofessional staff, old and unclean rooms. Lackluster management. Will likely not return."

"Perfect location. You can see the fabulous Taihu lake scene from the lake view room. All of the staff are friendly and helpful. There was even a night swimming pool party for children when I stayed there. And the breakfast is also good. After all, the hotel is quite lovely."