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Reviews of Motel 6 Yakima, WA - Downtown

2 out of 5
Motel 6 Yakima, WA - Downtown
1010 S. Sgt. Pendleton Way, Yakima, WA

Reviews

6.6
Rating 10 - Excellent. 152 out of 1004 reviews" "
Rating 8 - Good. 364 out of 1004 reviews" "
Rating 6 - Okay. 229 out of 1004 reviews" "
Rating 4 - Poor. 132 out of 1004 reviews" "
Rating 2 - Terrible. 127 out of 1004 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

JUAN PABLO

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Use it in case of emergency and need to sleep. Much better option right in front of them at a very competitive price !
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Jon,Thank you for the excellent rating!! Maz K.#Team6

4/10 Poor

Len

Disliked: Property conditions & facilities
Bedding terrible
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Len,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Zach

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel so i could get some sleep coming off the highway. Despite having a confirmed booking, i showed up and the office was locked and noone inside. So i rang the ring doorbell and waited 5 minutes. Nothing. In the meantime someone clearly high on something was zombie walking first out front on the sidewalk, then onto the property searching around each room door for something. He wanders off then comes back with a plastic bag to collect whatever it is he finds. After waiting for several minutes for someone to answer the ring doorbell with no luck... i call the property, twice. Nothing. I then get in contact with expedia who was helpful in getting a refund started, but that will apparently still take 7-10 days. This was at 1 am but if you're right off the freeway and take reservations at 12:45 i would expect you would have someone to finish checking you in. I would highly recommend NOT staying here regardless of when you check in as the neighborhood and building is sketchy.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Desiree, Vancouver

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the exterior, the grounds and building appeared well kept enough. Unfortunately the internal condition of the building was tremendously disappointing. (1) First off…There was a strong stench of stale cigarette smoke in the Lobby. (2) When we attempted to enter our assigned room, the key did not work to unlock the door. Then when we entered room, it was not ready for occupancy…The sheets on the beds had cigarette burn holes and burn stains on them. There were no blankets on the beds or in the room at all. The shower rod was removed and lying across the coat rack with the shower curtain in a heap. (3) We called the front desk and the attendant was very apologetic and assigned us to a different room. (4) Upon entry of the second room…It was disappointing. (5) There was broken and missing electrical switch and plug covers. (6) There were 2 holes in the bathroom door. (7) There was graffiti on the bathroom wall, (8) Large areas of Sheetrock and paint was missing in various places. (9) The place was dirty. There were greasy hand smears over the entry door, the walls and flooring was dirty. (10) Overall, the place was deplorable. We felt like we had to have shoes on the protect our feet from filthy floors and hung our hand towel on the coat rack rather than lay it on the icky counter top. (11) No Breakfast as advertised We toughed it out and stayed 1 night because it was late at night and due to a State Basketball Tournament, rooms around town were now hard to find.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Desiree,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lightbulbs. No pillows. Terrible smell. The manager said he processed refund, but I haven’t received anything.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Barron

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Shower rod was nearly torn off the wall. Bedding was thin and damaged. But price was pretty good and it was close to convention center.
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

elizabeth

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, great service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 27 Feb 2024
Hi ElizabethThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

elizabeth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient service.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Elizabeth,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very attentive as usual. I stayed with them over the years for work, so this stay was like a family reunion!
Stayed 1 night in Jan 2024

2/10 Terrible

Susana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Emeliano

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is very inexpensive, which we loved. The staff at the front desk was very nice. BUT the room smelled like old plumbing, paint was chipped through the room, drawing on the walls, the refrigerator was dirty and the sink was leaking. BUT there weren’t any bed bugs and it was nice quiet and cheap.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No screen on the second story window / unsafe. Sheets were dirty. No dead bolt on door. Sooooo much garbage everywhere al around the property and hallways etc. I’m used to bad hotels but this one was the worst of the worst.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Julia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Construction was going on around motel. Equipment was noisy. No door on small freezer inside refrigerator. Aerator on the sink was patched with a piece of screen so water sprayed everywhere. No plug for bathtub. Water from bathtub dripped 24/7. No place to hang up any clothes. 1 chair and no table. Mattresses kept sliding around on wooden base. This is one Motel 6 I will not stay at again.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Anna

Travelled with family
It was not a good location. Bad kept hotel
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Anna,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Theresa

Liked: Staff & service
Disliked: Property conditions & facilities
Front desk person was pleasant. Property was old, dated, and unkempt. Half of the deadbolt was missing and the furniture and floor had not been cleaned. Quite possibly the worst accomodations I've ever experienced.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Theresa,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet was leaking from underneath, a colony of ants was living in the bathroom. The tv system was undecipherable to me.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Joseph,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Dana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property had holes in the breadspreads, hadn't been vacuumed and had tons of bugs.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Valerie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The manager was great. He is making the best of the situation that he is given. The homeless concerned me and I kept an eye on my car, the manager was very reassuring and kind.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

2/10 Terrible

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Ismael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Kenneth

Business traveller
Disliked: Cleanliness, property conditions & facilities
This place is WAY overpriced
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Kenneth,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Thomas

Liked: Property conditions & facilities
Disliked: Staff & service
The gentleman that checked me in was very nice and curtious. Now i know what to expect for a budget motel and my expectations are not very high. I juat wanted a good nights sleep. Which i did not receive. As there were worker next door playing music extremely loud. When i went to the office to see if they could give me another room for the remainder of my stay, no one would answer the bell. So i just left. As i just wanted to be able to sleep for the rest of my stay. I have since messaged them with no response to that either. SO IF YOU JUST WANT SLEEP, THIS MAY NOT BE THE PLACE FOR YOU!!!
Response from Brand Experience Team on 2 Aug 2023
Hi Thomas,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

ashley

Stayed 1 night in Jul 2023

2/10 Terrible

Misael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrific Motel 6 in Yakima
Checked in at the front desk and while checking in, my 11 year old boy put his head down on the counter and I told him not to do that and the gentleman at the counter stated “your dad is right, you shouldn’t put your face on the counter, because I only clean it every other day”. That was strike one. We went into the room walking in you could smell mildew and it was very, not cleaned. I wouldn’t let my kids sit on the beds. Then I looked at the tv and the coaxial cable that attached to the back of the tv, was ripped out of the tv. Strike 2. I should have known before I went into the office to check in, that this place was not a good place to stay, because there were multiple cars in the lot, that appeared to be broke down. And clothes hanging off the rail of the second floor. Strike 3. I spent 10 minutes on property and turned my card keys into the office and told the guy behind the counter that we were leaving, which sucked, because I had spent $115 to stay at this place because I thought it was a legit place to stay. Horrible experience at the Motel 6. Hotel looks and feels like an apartment complex in the slums.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Joshua,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Room 222 had several issues. The 2 locks were both broken and the shower didn't function correctly. Toilet also had problems
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Robert,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Guillermo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Guillermo,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Candice

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Mgr said area was dangerous. Fortunately it was very quiet and close to a nice park for my dog. Some one knocked on my door, which was scary. It was some kid. I wont stay there again.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Candice,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Sheridan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived around 1:30 AM the front desk was empty. No where does it say to ring the Ring doorbell for assistance. The place was full of shady people walking around at that time. There was a person "leaf blowing" at the business next door.... at 1:30 AM. I tried calling every hotel in town thinking I couldn't check into this one and everyone was full. Luckily some ladies checked in and I figured out how to get in. The guy just gave me keys without checking anything which I figured I probably was the last person there. On my way to my room some guys in a minivan slowly followed me through the parking lot, staring the entire time. When I got into my room it wreaked of cigarette smoke, I tried to air it out but I think the smoke was stuck in the ac unit and/or the tenant below smokes in their room. The sheets had not been cleaned (there was obvious body fluid and hair on them), the toilet hadn't been scrubbed in months, it appeared nothing had been deep cleaned in quite some time. just a quick wipe down. The remote had dirt caked on, I used hand sanitizer and a wash cloth to clean it. Thank GOD I had all of my camping gear to set up in that room. Also around 4 am someone was knocking at my door. I checked out the next morning. The man who checked me out was SO nice and understanding, he refunded the last night plus gave a discount for the first night. I should have known it was going to be a disaster by the cheap rates. Lesson learned.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Sheridan, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Maz K. #Team6

8/10 Good

pamela August

Travelled with group
Liked: Cleanliness
Affordable digs in an unusual area. Not the best but fine for a cheap overnight stay.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Pamela, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room smelled like pee and poop plus something else. The floor was dirty. Looked like there was blood on the floor. The walls were dirty. Streaked with something. The fridge had dead flies in it. Microwave had food slatted. Bathroom smelled like someone peed all over it. Mold on the ceiling. A needle with thread was on the foot towel. This place was disgusting!! We had someone knock on the door asking to buy drugs. I’m not sure how it’s rated at 6.8. It’s should be a 2. The room had writing on the wall and blanket too. This is the worst place I’ve ever stayed at.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Traveler, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

DEBBIE

Stayed 4 nights in May 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Managers were friendly and helpful. However, this is not a motel- it is primarily a long-term residence. There is no housekeeping, the beds are poor, and the linens were stained and had holes from previous cigarette burns. The outside areas were dirty and run down.
Stayed 3 nights in May 2023
Response from Nancy Y. on 15 Jun 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

DEBBIE

Travelled with group
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Kathleen

Stayed 2 nights in May 2023

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was disgusting a half drank wine box stuffed in the middle of out towels.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Bianca, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes
The room was dirty and things were broken throughout the room. The area is full of drug addicts and they all just hang around. I didn't feel safe to leave my clothes in the room so I took all my belongings with me everyday. If it wasn't because of family I would have left.
Stayed 5 nights in Feb 2023
Response from Brand Experience Team on 16 May 2023
Hi David,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Perry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody would answer the door, the people repairing their car said you just had to wait they might come out, but no one did.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Perry,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tweaker city
The hotel was in disrepair thr light duxture fell off and hit me in the head. The trim peace off the bathroom.door fell off. They have drug addicts and homless living there it was loud all hours of the night and i felt very unsafe i would never recomend this hotel to anyone
Stayed 3 nights in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Angela,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Kendra

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will start off by saying the staff was friendly and accommodating. However, both nights I stayed I was woken up by various things- people in other rooms screaming and slamming doors, someone from another room pulling up on a motorcycle at midnight and revving it multiple times, etc etc. There were also multiple transient people loitering around the parking lot and near the rooms at any given time. It appeared multiple rooms have permanent residents with pets, which brings me to the outside cleanliness... Any area where pets could relieve themselves were covered in pet waste and smashed up food or garbage, it was very unsanitary. The parking lot was full of trash and a friend's car was damaged by one of the kids staying there riding his scooter around the parking lot. The first room I was in smelled like cigarette smoke even though it was a non smoking room, and the second room was missing the fridge and had no extra security lock on the door. The first room my friend was in had a toilet that was flooding before she even brought her belongings in. I wiped up a water spill from the floor of my room and the rag came up brown as if the floors hadn't been cleaned. We typically stay at Motel 6 when we travel because it's usually very clean and pleasant, but I don't think we will be returning here if we travel to Yakima in the future. I would not recommend booking here if you are traveling alone.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Kendra,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience of my life!
I chose to stay in a cheap motel, so ai wasnt expecting much. What I would expect is a reasonably clean room free of BLOOD, BANDAIDS, A and EXPOSED ELECTRICAL. Yet, these were all things found in my room. Okay, stuff happens.. maybe the housekeep was having a bad day. When the motel was notified of the issues they stated that they would not refund me. The reason they gave is that i didnt complain soon enough. I literally checked in dropped my bags and ran to meet my friends (the reason I was in the area). When I got back a couple hours later I actually looked around the room. In addition to the terrible things I mentioned earlier, there was no shower curtain, many hotels in the wall, a nasty crusty ring around the ice bucket.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Rebecca,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

ED, OLYMPIA

Travelled with group
This is not a real hotel anymore. It is providing much needed housing for some of the guests but it should do so without the Motel 6 affiliation. This site definitely does not meet the standards for a Choice Hotel.
Response from Nancy Y. on 13 Apr 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Simranjit, Minneapolis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. The parking is unsecured, room stank of piss, there was mold in the window, and I woke up with someone going trough the stuff in the bed of my truck.
Stayed 1 night in Mar 2023

2/10 Terrible

Jerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Jerry,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Andrew

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the pictures are total misrepresentations of what the property actually looks like. There was blood stains, the room was filthy as well as mold issues. Broken furniture, mgt refused to refund. I let mgt know I have severe mold allergies and they argued with us about it, even after we told them I was starting to have breathing issues and my wife and kids were beginning to have skin issues.
Response from Brand Experience Team on 16 Mar 2023
Hi Andrew,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 Poor

Andrew

Travelled with family and small children
Disliked: Cleanliness
I said I was sad about our experience there because we didn’t get a chance to have one. Somehow our reservations got lost between Expedia and Motel 6. We drove 4 hrs only to find out we had no place to stay.
Stayed 4 nights in Feb 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Andrew,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6