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Reviews of The Swan Hotel

3.5 out of 5
The Swan Hotel
Waterside, Worcester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 235 reviews" "
Rating 8 - Good. 78 out of 235 reviews" "
Rating 6 - Okay. 8 out of 235 reviews" "
Rating 4 - Poor. 5 out of 235 reviews" "
Rating 2 - Terrible. 4 out of 235 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

6/10 Okay

Simon

Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location alongside the river. Staff were friendly and attentive. Would definitely recommend and we will visit again
Stayed 1 night in Nov 2023

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is non existent and there is no parking nearby rooms are very small and the whole place is dated and needs a refurb.
Stayed 1 night in Nov 2023

4/10 Poor

Ziggy

Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, ideal for a one night stay for us and our dog. Staff very welcoming and friendly. Excellent freshly cooked breakfast, highly recommended
Stayed 1 night in Oct 2023

2/10 Terrible

Andy

Stayed 1 night in Sep 2023

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside find
For a 400 year old hotel the room was very well fitted out and comfortable with the bonus of sofa and two armchairs. Quiet despite town centre riverside location. Staff very helpful. Excellent evening meal of steak and chips and not overpriced. Good spot for exploring this area
Stayed 1 night in Aug 2023

6/10 Okay

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wet floor
Room 2 Due to age of hotel and location of windows, unable to fit a shower over bath, hand held shower head with no shower curtain so impossible to stop water going over the floor.
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great view of the river.
Lovely location great view of the river from our room. Room was lovely and clean. Hand wash and shower gel was provided and smelt lovely, good to see no single use little bottles. We arrived a little early but the room was ready so we were able to check in. We had dinner in the hotel and it was perfectly acceptable for pub grub. Outside seating area was really nice for an afternoon drink and lunch. Tasty breakfast, had the full English and there was plenty of it and freshly cooked.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the Staff were great, minor problem solved straight away. Food was fantastic
Stayed 2 nights in Jul 2023

8/10 Good

Cyndy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was ace and was very obliging, thank you. The young staff were helful but could do with a bit more genuine person reactions.... or become good actors. The room was clean, bright and very comfotable with lovely views.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

2/10 Terrible

jan

Stayed 2 nights in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic overnight stay after a long drive
Absolutely gorgeous setting, staff very welcoming, food was reasonably priced and of great quality. Will definitely look to come back here again.
Stayed 1 night in Jul 2023

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice place in a nice town. The food was great. Offering breakfast only between 8:30 and 9:00 is not suitable for business travellers and like others
Stayed 1 night in Jul 2023

6/10 Okay

Derek

we asked for an accessible room, room no. 4 was not.
Stayed 1 night in May 2023

6/10 Okay

Sam

Travelled with family, Travelled with pets
Liked: Cleanliness
Great location. Poor seating place for breakfast
Stayed 1 night in Apr 2023

4/10 Poor

Duncan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No heating overnight and no apology when we checked out
Stayed 2 nights in Apr 2023

2/10 Terrible

Lydia

Stayed 1 night in Apr 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful place to stay. Food, facilities and staff were excellent. A great little find. Will definitely stay here again
Stayed 1 night in Mar 2023

10/10 Excellent

Julia

Stayed 1 night in Mar 2023

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in a nice town
Lovely spot on the river - Upton is a really nice little town, with lots of pubs and places to eat. Comfy, clean room. Caveats: parking was easy but very limited (on no-through road), so may get tricky when town is busier. Radiator in bathroom slightly hotter than the sun - a good thing but be careful.
Stayed 1 night in Jan 2023

10/10 Excellent

Abe, West Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property at a very good location
Stayed 1 night in Aug 2022

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stopover next to the River Severn. Very welcoming hosts. Our room was very good and we had a very hearty breakfast. Additional request for preparing gluten free toast was warmly accommodated.
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely 400 year old hotel set in an absolutely idyllic location on the banks for the River Severn. The landlord and staff were lovely and always up for a bit of a chat. Great room with a really comfortable bed, a decent bath and shower. Food was good old pub fayre and it was very nice. We'd come back again anytime.
Stayed 1 night in Jul 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Stephen

Stayed 2 nights in May 2022

10/10 Excellent

JONATHAN

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming. VERY comfortable bed in good-sized room with our two dogs. Dog-friendly eating in the bar. Food menu typical good 'pub grub'. Car parking may be an issue.
Stayed 1 night in Apr 2022

10/10 Excellent

Sarah

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a solo traveller with a dog and was made to feel very comfortable and welcome. The possibilities of long walks makes it ideal - would love to go back.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay Had the attic suite , plenty of space and lovely view Roadside parking worked fine Warm welcome Would definitely stay again
Stayed 1 night in Mar 2022

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming, and gave a 5* service. room has been recently refurbished and was spotless, modern and very comfortable. Didn’t want to leave! Didn’t have breakfast so can’t comment on that but it looked very nice when I walked past the breakfast room. Room had a beautiful view of the river. Will definitely stay here again. Would love to do so in the summer as perfect venue for al fresco dining by the river. Parking can be a issue but always a spot to find nearby. Think this can be a issue wherever you stay in town.
Stayed 1 night in Mar 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and excellent value!
Very comfortable stay in Upton - location right by river is fab, food pubby but sound - excellent value! Upton itself seen better days but worth a look…
Stayed 1 night in Mar 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
The host Ralph made us welcome upon entry, showed us to our room and explained everything, great place to stay, clean and friendly. Thanks to all at the Swan Inn.
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, parking could be tricky if its busy. other than that top destination.
Stayed 3 nights in Jan 2022

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Lovely stay, nothing too much trouble, great staff. Room quite warm and quilt too hot for late summer weather, which made sleeping a problem. Our only gripe was the quality of toilet paper!!. Not up to rest of high standards in hotel.
Stayed 5 nights in Sep 2021

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swan inn upton upon severn
Great location and lovely staff. Very comfortable room. Good pub food. Thank you
Stayed 1 night in Jul 2021

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight pub stay with character.
Great place for exploring the area. Friendly staff and good pub food we had outside overlooking the peaceful river. Lovely setting.
Stayed 1 night in Jul 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Luckily parked outside the hotel. Street parking is very limited. Fantastic hosts and situated in a lovely area right next to the river. Breakfast was exceptionally good, well cooked and presented. Only downside was the very limited bar menu in the evening. This could be due to covid.
Stayed 1 night in Jun 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riverside location, good food and friendly helpful staff, a bonus that we were able to take our dog with us. would highly recommend
Stayed 1 night in Jun 2021

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
This is a great location staff are all extremely friendly and the food is excellent. My room at the top was spacious clean and had everything. Wifi very good.
Stayed 2 nights in Oct 2020

8/10 Good

Amanda, Nottinghamshire

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant, old pub with very friendly, helpful owner. Our room was a little small but had a river view and there was enough room for the dog's bed. (He was also made welcome). We had a meal in the bar which was very pleasant and welcoming with a good choice of beers.Breakfast was plentiful.
Stayed 2 nights in Oct 2020

10/10 Excellent

Jill, Halesowen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view, great ambiance in a 400-yr-old hotel with modern facilities. Helpful staff, clean rooms, covid-aware. Great breakfast.
Stayed 2 nights in Sep 2020

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
We had a lovely stay at the Swan Hotel. A really good location, helpful and friendly staff, good breakfast and dog friendly.
Stayed 3 nights in Sep 2020