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Reviews of Best Western Plus Wooster Hotel & Conference Center

2.5 out of 5
Best Western Plus Wooster Hotel & Conference Center
243 E Liberty St, Wooster, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 241 out of 411 reviews" "
Rating 8 - Good. 119 out of 411 reviews" "
Rating 6 - Okay. 37 out of 411 reviews" "
Rating 4 - Poor. 13 out of 411 reviews" "
Rating 2 - Terrible. 1 out of 411 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Helen on 15 Apr 2024
Thank you for the 5. We make a lot of effort to get there. Glad to see we made it. We hope you will visit us again soon.Best Wishes,Helen G.-Customer Service

6/10 Okay

Alexandra

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Helen on 15 Apr 2024
Thank you for rating your stay. Sorry to see we have to work harder to get your 5 but we are up to the challenge. We hope you will give us chance to better serve you.Best Wishes,Helen G.-Guest Services

10/10 Excellent

Lambert

Travelled with partner
Very comfy stay in a clean and friendly urban property. Trains could be heard several times overnight. Breakfast was great one morning, mediocre the next, but the breakfast room was clean and spacious. Housekeeping bent over backwards to ensure we had more than enough towels and toiletries. A very pleasant stay.
Stayed 2 nights in Apr 2024
Response from Helen on 15 Apr 2024
We are glad you enjoyed your stay with us. We can't do anything about the trains that added to our atmosphere but breakfast consistency is another matter. Thank you for letting us know. We are glad you were pleased aside from those issues.Hope to see you again soon.Best Wishes,Helen G.-Customer Service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Helen on 15 Apr 2024
Thank you for the 5 out of 5 rating. It lets us know we are doing things right. Hope to see you again soon.Best Wishes,Helen G.-Customer Service

4/10 Poor

Miriam

Disliked: Amenities, property conditions & facilities
The property is very old and worn. The heating system does not regulate.
Stayed 3 nights in Mar 2024
Response from Amy E., Guest Services on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Lindsay, Lincoln

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elisa at breakfast is wonderful. The property is great, it’s our go to each time we go to Wooster.
Stayed 3 nights in Mar 2024
Response from Amy E., Guest Services on 23 Mar 2024
Thanks so much for taking the time to leave us a review. We are so pleased to hear that you enjoyed your stay with us and the service you received from Elisa. We appreciate being your "go to" hotel in Wooster and we hope to see you again soon!

10/10 Excellent

Doug

Stayed 1 night in Mar 2024
Response from Helen on 15 Apr 2024
Thank you for the 5 rating. We are very pleased you enjoyed your stay.Best Wishes,Helen G.-Customer Service

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ease of access into hotel . Cleanliness of property and facilities. Free breakfast with plenty of good options .
Stayed 2 nights in Mar 2024
Response from Amy E., Guest Services on 23 Mar 2024
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again soon whenever you are back in the area.

10/10 Excellent

tamer, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location
Stayed 1 night in Feb 2024
Response from Guest Services, Alyssa on 5 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Amy E., Guest Services on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amy E., Guest Services on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

tamer, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Response from Guest Services on 11 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us at 330-264-7750.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of noise from outside was the only thing I disliked.
Stayed 1 night in Nov 2023
Response from Guest Services on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 330-264-7750.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying here if you are in Wooster
We had a fantastic stay at the Best Western Plus Wooster Hotel and Conference Center! The lobby, dining area and our room were all clean. The continental breakfast was delicious with many choices. All of the staff we interacted with were helpful and friendly!
Stayed 2 nights in Nov 2023
Response from Amy E., Guest Services on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a friendly and comfortable hotel in downtown Wooster. It is convenient to College of Wooster. Staff were friendly and accommodating.
Stayed 2 nights in Nov 2023
Response from Helen on 18 Nov 2023
Dear Benjamin,Thank you so much for your kind review. We are glad you found your stay so enjoyable. We hope to see you again soon.Best Regards,Helen G_Guest Services

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Helen on 18 Nov 2023
Thank you for the 10, Luiz! We hope to serve you again real soon!Best Regards,Helen G.-Guest Services

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
Stayed 3 nights in Oct 2023
Response from Helen on 18 Nov 2023
Thank you, Marie, for being a repeat guest. We look forward to serving you again soon.Best Regards,Helen G.-Guest Services

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amy E., Guest Services on 25 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are dismayed to see that we only earned a 4 out of 10 for cleanliness, If you would like to share the reasons behind that rating, please contact us. We truly would like to know so that we can rectify the issue you encountered. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy E.Guest ServicesBest Western Plus Wooster Hotel & Conference Center

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive front desk and breakfast staff. Excellent internet. Very clean property.
Stayed 1 night in Sep 2023
Response from Amy E., Guest Services on 25 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are dismayed to see that we only earned a 4 out of 10 for cleanliness, If you would like to share the reasons behind that rating, please contact us. We truly would like to know so that we can rectify the issue you encountered. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy E.Guest ServicesBest Western Plus Wooster Hotel & Conference Center

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Amy E., Guest Services on 25 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are dismayed to see that we only earned a 4 out of 10 for cleanliness, If you would like to share the reasons behind that rating, please contact us. We truly would like to know so that we can rectify the issue you encountered. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amy E.Guest ServicesBest Western Plus Wooster Hotel & Conference Center

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Quick, friendly check-in!
Stayed 1 night in Sep 2023
Response from Amy E., Guest Services on 24 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Annie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Fantastic staff at a great hotel in Wooster
Stayed in the area for one night for a client meeting and we were wowed by the staff at the Best Western Plus in Wooster. The facilities were spacious and clean. The location is very walkable to many places. The general manager was so helpful and friendly. Her and her staff went above and beyond!
Stayed 1 night in Sep 2023
Response from Guest Services,Alyssa on 13 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and hotel...Amazing staff!
Booked this hotel for a weekend trip with a friend. The hotel was in a nice location, quiet area and some nice choices for food. Hotel staff was amazing. Would recommend and will be staying again for the next weekend trip in the area.
Stayed 2 nights in Sep 2023
Response from Guest Services Alyssa on 11 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western Wooster, Ohio is a fabulous choice! The hotel is quite clean and appears to have had a recent refurbishment. The complimentary breakfast is one of the best I have ever experienced with many fresh choices, including flavored mini waffles. Located downtown, there are a lot of restaurants to experience within walking distance to the hotel. The beds are very comfortable and the pillows are nice as well. Overall, I would say this is a worthwhile place to stay for one night, or three!
Stayed 1 night in Sep 2023
Response from Amy E., Guest Services on 10 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Amy E.Guest Services

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast is exceptional. Staff were very accomodating and loaned us a charger cord for our cell phone.
Stayed 1 night in Aug 2023
Response from Guest Services ,Alyssa on 30 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest Services ,Alyssa on 30 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I have ever stayed in. Clean, quiet, and relaxing!
Stayed 2 nights in Aug 2023
Response from Guest Services ,Alyssa on 30 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Brad

Stayed 1 night in Aug 2023
Response from Guest Services , Alyssa on 17 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, quiet room. Not too friendly at the front desk upon check-in.
Stayed 1 night in Aug 2023
Response from Helen on 12 Aug 2023
Dear Suzanne,We are glad you are enjoying your room. As you may notice from other reviews, we often get high marks on the welcoming feeling our guests get from our staff. We are not sure what was happening when you checked in but we apologize for any coolness you may have felt. We hope you enjoy your stay with us and will come back again soon.Helen G.-Guest Services

10/10 Excellent

Bernard C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for what we needed.
Stayed 2 nights in Aug 2023
Response from Helen on 12 Aug 2023
Dear Bernard,Thank you for your rating. I am glad we met your needs and hopefully exceeded them. We look forward to serving you again soon.Helen G.-Guest Services

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in a gem of a city!
Incredible little place in a wonderful little town! Waking distance to restaurants, cafés, drug stores and Ace Hardware, all downtown! Outdoor pool was simply wonderful and the patio furniture seemed new and of very good quality. The bed was very comfortable and the room was quite pleasant. The common areas were clean, comfortable and inviting. Breakfast ended a little early on weekdays (9am!) but was great. I very much enjoyed my stay and will return again if given the opportunity to visit this area again in the future.
Stayed 3 nights in Aug 2023
Response from Amy E., Guest Services on 8 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Alyssa,Guest Services on 2 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Anthony

Travelled with partner
The staff was very nice. We didn’t like that we heard the TV from the room next to us — ALL NIGHT!
Stayed 1 night in Jul 2023
Response from Guest Services , Alyssa on 2 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Jul 2023
Response from Helen on 29 Jul 2023
Dear Joseph,Thank you for your feedback. We hope you come and enjoy more time with us in the future.Best regards,Helen G.-Guest Services

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wooster wedding
I stayed because of a wedding. Hotel receptionist was able to get me into a room earlier then checkin
Stayed 1 night in Jul 2023
Response from Guest services, Alyssa on 24 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the downtown area
Stayed 1 night in Jul 2023
Response from Helen on 29 Jul 2023
Dear Vicky,Thank you for taking the time to rate your stay. We are so glad you enjoyed our convenient location. We look forward to seeing you again soon.Best Regards,Helen G.-Guest Services

8/10 Good

James, Elyria

Liked: Cleanliness, staff & service, property conditions & facilities
Wooster is a cool, kind of throwback area with lots of unique food choices and shops in walking distance around the hotel
Stayed 1 night in Jul 2023
Response from Guest services, Alyssa on 24 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kendra

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Jul 2023
Response from Guest Services on 7 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Sohee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on 7 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Richard, Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast, daily changes of available items plus reliable "standards". Easy travel to company I was visiting. Wooster offers a variety of quality dining options in walking distance of the Best Western.
Stayed 5 nights in Jun 2023
Response from Alyssa, Guest Services on 26 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeffrey

Stayed 2 nights in Jun 2023
Response from Helen on 14 Jul 2023
Thank you for your 5 of 5 rating we appreciate you and hope to see you again soon.Helen G.-Guest Services

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean , the staff were very nice and accommodating, will definitely stay there again
Stayed 4 nights in Jun 2023
Response from Amy, Guest Services on 13 Jun 2023
Thanks so much for taking time to leave us a review. We are so pleased that you enjoyed your stay and we hope to see you again soon.Amy E.Guest Services

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 2 nights in May 2023
Response from Amy, Guest Services on 13 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding in service and very personable. The room was clean and comfortable. Breakfast was delicious.
Stayed 2 nights in May 2023
Response from Guest services, Alyssa on 2 Jun 2023
Thank you for taking the time to leave a review about your stay. We are so happy you enjoyed it and look forward to seeing you in the future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly. I will definately stay here again.
Stayed 1 night in May 2023
Response from Alyssa, Guest Services on 31 May 2023
Thank you for taking the time to leave us a review about our property. We are so happy that you enjoyed your stay and we look forward to seeing you in the future .

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Alyssa, Guest Services on 31 May 2023
Thank you for taking the time to give a review .We are happy to hear you enjoyed your stay with us .

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just visiting family & friends!
A really nice stay, everyone was super nice and our room was really GREAT!!!
Stayed 1 night in May 2023
Response from Alyssa, Guest Services on 31 May 2023
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us and look forward to seeing you in the future.

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was my Sean stay here. It was wonderful. When I stay in Wooster, this is my “go to” place.
Stayed 2 nights in May 2023
Response from Alyssa, Guest Services on 31 May 2023
Thank you for taking time to leave us a review we are happy to hear that you enjoyed your stay .We look forward to seeing you in the future.

8/10 Good

Amy

Stayed 1 night in May 2023
Response from Alyssa, Guest Services on 31 May 2023
Thank you for taking the time to leave us a review .We are happy to hear you enjoyed your stay with us and look foward to seeing you in the future .

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Nice place Great location Very nice people
Stayed 1 night in May 2023
Response from Alyssa, Guest Services on 13 May 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.