Exterior

Reviews of Easthampstead Park

4 out of 5
Easthampstead Park
Off Peacock Lane, Wokingham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 213 reviews" "
Rating 8 - Good. 63 out of 213 reviews" "
Rating 6 - Okay. 16 out of 213 reviews" "
Rating 4 - Poor. 7 out of 213 reviews" "
Rating 2 - Terrible. 5 out of 213 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Lovely as usual!
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Sharron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised at the size of our room ,and how quiet it was ... Staff where very friendly and helpful ,especially the young man who worked the night shift on reception who kindly brought me extra molk xx
Stayed 2 nights in Feb 2024

8/10 Good

Dave

Nice stay
I was a nice stay, hotel was pretty quite and lack of bar staff reflected this, overall nice place, brilliant breakfast one of the nicest I have ever had at a hotel
Stayed 1 night in Feb 2024
Response from Leo on 10 Feb 2024
Thank you for sharing your feedback, Dave! We're delighted to hear that you enjoyed your stay with us and that you found our breakfast to be one of the best you've experienced. We appreciate your comments regarding the bar staff and will take this into consideration for improvement. We hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Alison, Tiburon

Stayed 4 nights in Dec 2023
Response from Leo on 29 Jan 2024
Dear Alison,Thank you so much for taking the time to share your positive experience on Expedia! We're delighted to hear that you had a 5-star stay with us. It was our pleasure to host you, and we look forward to welcoming you back in the future. If you have any specific feedback or suggestions, feel free to share—we're always striving to make our guests' experiences even better.Warm regards,Leo, FOH Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service
The staff, luxury, dining and service were superb. Our stay was slightly let down by the room. Comfortable and quiet with potential to be perfect but bathroom ceiling needs repainting (stained) grout needs cleaning or replacing, furniture needs touching up (chipped and stained) desk lamp bulb needs replacement, tv did not provide guest services as advertised, no information booklet or menus in room, coffee machine leaked.
Stayed 2 nights in Jan 2024
Response from Leo on 17 Jan 2024
Dear Matthew,Thank you for sharing your feedback with us. We appreciate your positive comments on our staff, luxury, dining, and service. We apologise for the inconvenience you experienced with the room, and we're addressing the issues you raised promptly. Your insights are valuable, and we hope to welcome you back for an improved stay.Best,Leo, FOH Manager

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leo on 17 Jan 2024
Dear Joanna,Thank you for taking the time to share your feedback. We're delighted to hear you had a positive experience with us on Expedia. Your 4 out of 5 rating is appreciated! If there's anything specific you loved or any suggestions for improvement, we'd love to hear more. Looking forward to welcoming you back soon!Best regards,Leo, FOH Manager

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A Beautiful Hotel with lovely setting to relax and reaped in history.
Stayed 3 nights in Jan 2024
Response from Leo on 10 Jan 2024
Dear Barbara,Thank you for taking the time to share your feedback about your recent stay at our hotel on Expedia. We are delighted to hear that you found our hotel to be beautiful with a lovely setting, providing a relaxing atmosphere enriched with history.Your positive comments are truly appreciated and serve as a source of motivation for our team. We strive to create an environment where guests can unwind and immerse themselves in the rich history surrounding our property.If there are any specific aspects of your stay that stood out or areas where we can further enhance your experience, please feel free to share them with us. We value your input and aim to continuously improve our services.We look forward to welcoming you back for another memorable stay in the future. Thank you once again for choosing our hotel.Warm regards,Leo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure why prices are so low! It's amazing
Crazy cheap price for what you get. Room was huge and decor is so good. 100% recommend
Stayed 1 night in Dec 2023
Response from Leo on 10 Jan 2024
Thank you for taking the time to share your positive experience with us on Hotels.com!We take pride in offering excellent value for our guests, and it's wonderful to know that you appreciated the spacious room and stylish decor. Your recommendation means a lot to us, and we are delighted that you had such a positive impression of our hotel.We look forward to welcoming you back for another memorable stay in the future. If you have any specific feedback or suggestions, feel free to share them with us. We appreciate your support and hope to continue exceeding your expectations.Best regards,Leo

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff in lovely venue
Great stay over Christmas period. Lovely breakfast and friendly service. Great venue as well with lots of history. Checkin was quick and easy. Easy to walk into town (about 40 mins). Room was quite small and not much space for suitcase, room wasn’t serviced during stay and was only made aware that this would happen on Christmas Day.
Stayed 3 nights in Dec 2023
Response from Leo on 10 Jan 2024
Dear Richard,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments, especially regarding the friendly staff, the lovely venue with its historical charm, and the enjoyable Christmas period.We apologise for any inconvenience you experienced with the room size and the limited space for your suitcase. Your feedback is valuable, and we will certainly take it into consideration as we continually strive to improve our guest experience.We also understand the importance of clear communication, and we apologise for any confusion regarding the room servicing during your stay. We will review our communication procedures to ensure that guests are informed in advance about any adjustments to our services, especially during special occasions like Christmas.We are delighted to hear that you found the check-in process quick and easy, enjoyed the breakfast, and appreciated the convenience of our location.Your insights are crucial to our ongoing efforts to enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.Thank you for choosing our hotel, and we wish you a wonderful year ahead.Warm regards,

10/10 Excellent

M

Stayed 1 night in Dec 2023
Response from Leo on 10 Jan 2024
Dear M,Thank you so much for taking the time to share your positive experience with us on Expedia! We are delighted to hear that you had a 5 out of 5 stay at our hotel.Your feedback is incredibly valuable to us, and we appreciate your kind words. It's wonderful to know that we met or exceeded your expectations during your visit. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's gratifying to see that reflected in your review.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you for choosing us for your stay, and we appreciate your recommendation.Warm regards,Leo

10/10 Excellent

Daryll John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with friends and family would stay here again. Rooms were nice and clean and the bed was great to sleep in.
Stayed 1 night in Dec 2023
Response from Leo on 28 Dec 2023
Dear Daryll John,Thank you for choosing our hotel and taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay, especially the clean rooms and comfortable beds. We look forward to welcoming you, your friends, and your family again in the future.Best regards,

10/10 Excellent

Piers

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel and their surrounding grounds. Only down side would be the pillows which were too spongey, but this is a common issue with hotel pillows. Everything else was brilliant.
Stayed 1 night in Dec 2023
Response from Leo on 26 Dec 2023
Dear Piers,Thank you for your fantastic 5-star review on Expedia! We're thrilled to hear you enjoyed your stay and the surrounding grounds. We appreciate your feedback about the pillows.We look forward to welcoming you back soon.Best regards,Leo, FOH Manager

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Location
Really nice hotel. Been there before for a wedding years ago. Stayed in the Annex which was very modern however, a bit noisy plus, if staying with a partner, just be aware of the toilet door!!! It’s frosted glass with quite large gap between the door and frame. If your partner enjoys the the sound of you squeezing one out on the toilet, then it’s ideal! That said, great local walks if you’ve got a four (or even two) legged friend and not too far from Bracknell town centre, golf courses or climbing centre.
Stayed 1 night in Dec 2023
Response from Leo on 25 Dec 2023
Dear Matt,Thanks for sharing your feedback on Hotels.com! It's great to hear you enjoyed the nice hotel and its location. Your insights about the modern Annex and local amenities are helpful. The heads-up about the frosted glass door is amusing but valuable for potential guests! Appreciate the tip about local walks and proximity to attractions. Safe travels!Best,

8/10 Good

Andrew

Stayed 2 nights in Dec 2023
Response from Leo on 16 Jan 2024
Dear Andrew,Thank you for taking the time to share your feedback. We're delighted to see you had a positive experience! If there's anything specific that stood out or any suggestions you may have, feel free to let us know. We appreciate your support and look forward to welcoming you again.Best regards,Leo, FOH Manager

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Really lovely hotel. Stayed here for a trip to Lapland UK. Great size room, comfy beds, spotlessly clean. Friendly and helpful staff. Fantastic breakfast in the morning.
Stayed 1 night in Dec 2023
Response from Leo on 18 Dec 2023
Hi Oliver,Thank you for sharing your positive experience! I'm delighted to hear that you enjoyed your stay at the hotel and found the room, beds, and service to be excellent. It's great that the staff was friendly and helpful, and the fantastic breakfast added to your overall satisfaction. If you have any specific questions or need further assistance, feel free to ask.Best regards,

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leo on 18 Dec 2023
Dear Gordon,Thank you for the fantastic 8 out of 10 rating on Hotels.com! Your review made our day. We're thrilled to hear you had a great experience.Looking forward to hosting you again soon!Best,

10/10 Excellent

kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful excellent service
Stayed 1 night in Dec 2023
Response from Leo on 18 Dec 2023
Dear Kim,Thank you for your positive feedback! We're delighted to hear that you had a beautiful experience and received excellent service during your stay. If you have any specific highlights or aspects you'd like to share, feel free to let us know. We appreciate your time and hope to welcome you back soon.Best regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building
Stayed 3 nights in Dec 2023
Response from Leo on 18 Dec 2023
Dear Stephen,Thank you for sharing your experience on Expedia. We're delighted to hear you enjoyed the beautiful old building. If there's anything specific you'd like to highlight or if you have any questions, feel free to reach out. We appreciate your feedback!Best regards,

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from Leo on 18 Dec 2023
Dear Simon,Thank you for your perfect 10 out of 10 rating on Hotels.com! We're delighted to hear about your fantastic experience. If there's anything specific you loved or any suggestions you have for us to make your next stay even better, please feel free to share. We look forward to welcoming you back soon!Best regards,

2/10 Terrible

Selina

Stayed 1 night in Dec 2023
Response from Leo on 25 Dec 2023
Dear Selina,Thank you for sharing your feedback. I'm sorry to hear that your experience fell short of expectations. Your insights will help in addressing any issues and ensuring a more positive experience in the future.Best regards,

10/10 Excellent

Neil

Stayed 1 night in Nov 2023
Response from Leo on 18 Dec 2023
Dear Neil,Thank you for the 5-star review on Expedia! We're thrilled to hear you had a fantastic experience. If you have any specific feedback or requests for your next stay, feel free to share. We look forward to welcoming you again soon!Best,

2/10 Terrible

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Leo on 18 Dec 2023
Dear Rosemary,Thank you for sharing your feedback regarding your recent experience on Expedia. As FOH Manager, I'm genuinely sorry to hear that your stay fell short of expectations. Your input is invaluable, and I would like to understand more about the specific issues you encountered during your visit.To assist you better, could you please provide more details about what aspects of your stay were unsatisfactory? Whether it was related to the accommodations, service, amenities, or any other concerns, knowing more about your experience will enable me to offer more targeted assistance and potentially address the issues raised.Additionally, I recommend reaching out directly to reception@eastpark.co.uk to share your feedback. Thank you again for taking the time to share your thoughts, and I hope we can work towards a positive resolution.Best regards,

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Leo on 24 Nov 2023
Dear Mark,Thank you for taking the time to share your feedback and for giving us a perfect score! We are thrilled to learn that you had a positive experience during your stay.Your satisfaction is our priority, and we appreciate your support. If there is anything specific that stood out to you or if you have any additional comments, we would love to hear them.We look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Best regards,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel from service to room quality
Fantastic hotel, I’ve stayed at very nice hotels and this has been one of my favourite in the UK. Country manor vibe but with modernised rooms makes it a perfect combination. I will certainly be returning for a weekend soon.
Stayed 1 night in Nov 2023
Response from Leo on 20 Nov 2023
Dear Adam,Thank you for taking the time to share your delightful feedback following your recent stay at our hotel. We are thrilled to read your kind words and are pleased to learn that your experience, from service to room quality, exceeded your expectations.Creating a blend of the classic country manor vibe with modernized rooms is precisely what we aim for, and we're delighted that you found it to be a perfect combination. Your praise is a true testament to the efforts of our team who strive to provide exceptional service and memorable experiences for our guests.It's heartening to know that you consider us among your favorite hotels in the UK. We look forward to the pleasure of welcoming you back for another fantastic weekend in the near future.If there is anything specific you would like to share or if there are ways we can further enhance your experience on your next visit, please don't hesitate to let us know.Once again, thank you for choosing to stay with us. We genuinely appreciate your feedback and the opportunity to be of service.Warm regards,

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Leo on 13 Nov 2023
Thank you, Nick, for your positive review! We're delighted to hear that you had a great experience. If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next visit even better, feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and welcoming but the room was very cold. We mentioned this and were told the room would warm up. It didnt but by the time we realised it would have been a pain to move. We were only there for one night. Would be reluctant to stay in winter.
Stayed 1 night in Oct 2023
Response from Leo on 5 Nov 2023
Thank you for sharing your feedback, Joanne. We appreciate your compliments about our friendly and welcoming staff. We apologise for the issue you experienced with the room temperature. We understand that a cold room can be uncomfortable, and it's unfortunate that the situation was not resolved during your stay. Please know that we take your comments seriously, and we will work to ensure our heating systems are functioning properly, especially during colder seasons. We hope you might consider staying with us again in the future and giving us another opportunity to provide you with a more comfortable experience. Your satisfaction is important to us.

8/10 Good

Nicole

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leo on 30 Oct 2023
Thank you, Nicole, for taking the time to leave your rating on Hotels.com. We are glad to see you had a positive experience during your stay. If you have any further comments or feedback, please don't hesitate to share them with us. We hope to have the pleasure of welcoming you back to Easthampstead Park Hotel in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, welcoming staff
Stayed 1 night in Oct 2023
Response from Leo on 23 Oct 2023
Thank you for sharing your review, Anthony! We're pleased to know that you found our hotel to be in a good location and our staff welcoming. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. If you have any further feedback or specific suggestions, please don't hesitate to let us know.

10/10 Excellent

maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Leo on 23 Oct 2023
Thank you, Maya, for your fantastic rating! We're delighted to hear that you had a perfect experience during your stay. If you have any additional comments or if there's anything specific that made your stay outstanding, please feel free to share. We look forward to serving you again on your next visit.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Oct 2023
Response from Leo on 16 Oct 2023
Dear Ian,Thank you for your 5-star rating and the kind words! We're delighted to hear that you had a very good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent visit.Warm regards,Leo,Front of House Manager, Easthampstead Park Hotel

8/10 Good

Vicky

Travelled with partner
Liked: Amenities
Lovely stay 💜
Stayed 2 nights in Oct 2023
Response from Leo on 16 Oct 2023
Dear Vicky,Thank you for taking the time to leave a review. We're thrilled to hear that you had a lovely stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear them. Your feedback is important to us. We hope to welcome you back soon for another great experience.Warm regards,Leo,Front of House Manager, Easthampstead Park Hotel

8/10 Good

Ian

Stayed 1 night in Sep 2023
Response from Leo on 6 Oct 2023
Hello Ian,Thank you for your feedback and for choosing to stay with us. We're pleased to see that you had a positive experience during your visit. If you have any additional comments or suggestions to help us improve further, please don't hesitate to share them. We appreciate your input and hope to welcome you back in the future.Best regards,

4/10 Poor

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
This is a wedding/event hotel as a result loud music and fire works. If your stay is not for these reasons I would not book especially Friday and Saturday
Stayed 2 nights in Sep 2023
Response from Leo on 6 Oct 2023
Dear Linda,Thank you for taking the time to share your feedback about your recent stay. We appreciate your input.We apologise if your stay was disrupted by wedding events and loud music during your visit. We understand that this may not be ideal for guests looking for a quiet and peaceful stay. Your feedback is valuable to us, and we will take it into consideration to ensure that all our guests have a comfortable experience.If you choose to stay with us again in the future, we recommend checking our event schedule or contacting our reservations team to find a time that aligns better with your preferences.We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Best regards,

10/10 Excellent

ANN

Stayed 1 night in Sep 2023
Response from Leo on 6 Oct 2023
Thank you for your positive rating, ANN! We're delighted to see that you had a great experience during your stay. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. Your feedback is important to us, and we look forward to welcoming you back in the future. Warm regards,

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very good value. Fabulous grounds. Attentive staff
Stayed 1 night in Sep 2023
Response from Leo on 15 Sept 2023
Hello Bruce,Thank you for taking the time to leave such a positive review on Expedia. We're delighted to hear that you had a great experience during your stay at our hotel. It's wonderful to know that you found our hotel to be of good value, enjoyed our fabulous grounds, and appreciated the attentive staff. We look forward to welcoming you back in the future. If you have any special requests or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best regards,

10/10 Excellent

Ian

Stayed 1 night in Sep 2023
Response from Leo on 6 Oct 2023
Hello Ian,Thank you for taking the time to leave a perfect rating! We're thrilled to see that you had such a wonderful experience during your stay. If you ever have any comments or suggestions you'd like to share, please feel free to reach out. Your feedback is important to us, and we hope to welcome you back in the future.Best regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, staff were fantastic and the service was brilliant. We were all made to feel welcome including my dog. Only thing I will say is that the food was a little pricy and a little more choice of food would have been nice. But those are minor and would recommend staying there.
Stayed 1 night in Sep 2023
Response from Leo on 13 Sept 2023
Hi Christopher,Thank you for your outstanding review! We're delighted to hear that you had an excellent stay with us and that our staff made you and your dog feel so welcome. Your feedback about the food choices and pricing is duly noted, and we'll certainly consider it as we strive to improve.We look forward to welcoming you and your furry friend back soon. Until then, safe travels!Best regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leo on 13 Sept 2023
Dear Heather,Thank you for sharing your fantastic 5-star rating! We're thrilled that you had such a positive experience during your stay with us. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We're here to make your next visit even better.Looking forward to welcoming you back soon.Best regards,

6/10 Okay

Cathren

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Leo on 11 Sept 2023
Hi Cathren,Thank you for your review. We appreciate your feedback and are here to assist you further if you have any specific comments or concerns to share. Best regards,

8/10 Good

Hayley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Leo on 1 Sept 2023
Hello Hailey,Thank you for your rating. We'd love to hear more about your experience to better serve you in the future. Please share any additional feedback you might have.Best regards,.

10/10 Excellent

Elli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Aug 2023
Response from Leo on 27 Aug 2023
Hello Eli,Thank you for your perfect rating. We're delighted that you had a positive experience during your stay with us.Your satisfaction is our priority, and we're glad you felt comfortable and well taken care of at Easthampstead Park Hotel.We look forward to welcoming you back for another enjoyable visit in the future.Best regards,

10/10 Excellent

Penny

Stayed 1 night in Aug 2023
Response from Leo on 25 Aug 2023
Hello Penny,Thank you for your perfect rating! We're thrilled you had a fantastic experience during your stay at Easthampstead Park Hotel.Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish
Lovely facility in a great location. Refurbished room was lovely and well updated.
Stayed 1 night in Aug 2023
Response from Leo on 24 Aug 2023
Hello David,Thank you for your review! We're thrilled you enjoyed our stylish hotel, lovely facilities, and excellent location. It's wonderful to know you appreciated the newly refurbished room and its modern updates.Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay.Best regards,

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leo on 24 Aug 2023
Hello Vicki,Thank you for your rating! We're delighted that you had a great experience during your stay.If you have any specific feedback or thoughts to share, please don't hesitate to let us know. Your input is valuable to us as we strive to continuously improve.We hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels ive ever stayed in. Very clean and posh looking. The room was exceptional for the price. Clean, plenty of room and tidy. We dined in the restaurant and the food was very nice. Only criticism was that the draight beer wasnt working and it was bottles only. Would highly recommended.
Stayed 1 night in Jul 2023
Response from Leo on 20 Aug 2023
Hi Christopher,Thanks a lot for your wonderful review! We're thrilled to hear that you found our hotel to be one of the best you've stayed in. It's fantastic that you enjoyed the cleanliness, posh ambiance, and exceptional room. We appreciate your feedback about the draught beer and will work on improving that. We look forward to welcoming you back soon!Best regards,

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant, recently redecorated hotel let down in small things. Checking in process utterly marred by unsuitable, unprofessional and over-familiar 'greeting' by receptionist - not what one expects from a hotel of this calibre. Elegant breakfast room with wonderful views and excellent waiting staff marred by piped pop music. Comfortable bedroom spoiled by thick artificial duvet and thick horrible artificial pillows. Needs some closer attention to detail.
Stayed 1 night in Aug 2023
Response from Leo on 15 Aug 2023
Dear Amanda,Thank you for your feedback regarding your recent stay. We appreciate your compliments on our elegant hotel and its recent redecoration.We've taken note of your observations regarding the check-in process, music in the breakfast room, and bedding quality. Your insights will help us improve our services and amenities for future guests.We value your input and hope to welcome you back for a more satisfying experience.Best regards,

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay and hang out. Staff were lovely, very helpful and friendly.
Stayed 2 nights in Aug 2023
Response from Leo on 11 Aug 2023
Dear Erica,Thank you for the fabulous review! We are so pleased you enjoyed your stay with us and found the staff lovely. We hope to welcome you back again soon!Kind regards,

6/10 Okay

Sam, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice place. Only 1 elevator Weddings and other parties can go on to 1am with bands playing. Was surprised at that. Can easily keep you up. Great work out facilities.
Stayed 4 nights in Jul 2023
Response from Leo on 1 Aug 2023
Dear Sam,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our place to be nice and enjoyed our great workout facilities.We apologise for any inconvenience caused by the limited number of elevators and the noise from weddings and parties. We understand the importance of a peaceful stay, and we will consider your comments to make improvements where possible.Your satisfaction is important to us, and we hope that despite the issues, you had an overall pleasant experience with us.If you decide to visit us again, please feel free to reach out to us directly, and we'll do our best to ensure a more comfortable and enjoyable stay.Best regards,