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Reviews of Winthrop Inn

2 out of 5
Winthrop Inn
960 Highway 20, Winthrop, WA

Reviews

7.6

Good

Rating 10 - Excellent. 195 out of 655 reviews" "
Rating 8 - Good. 253 out of 655 reviews" "
Rating 6 - Okay. 117 out of 655 reviews" "
Rating 4 - Poor. 60 out of 655 reviews" "
Rating 2 - Terrible. 30 out of 655 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The batteries on our door lock were dead when we arrived but the front desk was able to fix the lock within 5 minutes, and everything else was great!
Stayed 1 night in May 2024

6/10 Okay

Jason

Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pleasant enough for a couple of nights. We were kept busy with numerous activities in the area.
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for the positive feedback!

2/10 Terrible

Nicole

Travelled with family, Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. Dangerous broken lamp. Uncomfortable bedding. Very poorly cared for property.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
I am sorry that you feel this way, no one let us know anything while you were here so we could fix it and see what you were referring to.

4/10 Poor

danny

Travelled with family, Travelled with pets, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The Inn did not have a working bathroom door knob. Our light next to the bed didn’t work. The bathroom had no ventilation and the shower water never got hot or even warm. Screen on our window was torn and barely hangin on. Walls paper thin. The breakfast is a toaster meal or the waffle press which is why I didn’t give this place a 1. But I would not recommend staying here if there is any other option.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
We are sorry to hear that you had these issues. No one let us know anything was wrong so we could try and fix it. We always try and make sure our rooms do not have these types of problems.

10/10 Excellent

desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on 27 Mar 2024
Thank you!

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Thank you for the feedback!

6/10 Okay

Amanda

Travelled with family
Cute but not ADA friendly.
Cute Inn. Not ADA friendly so we had to move after 1 night but it's a comfy place. I didnt like that the doors had an electronic lock without a secondary lock on the inside of the room like a deadbolt. Would not have felt safe staying there alone.
Stayed 3 nights in Jan 2024
Response from Front Desk on 22 Feb 2024
Thank you for your feedback Amanda!

4/10 Poor

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Feb 2024
Brian, How can we get better for you? Please let us know! Thanks so much for the feedback.

8/10 Good

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kelsey on 15 Jan 2024
Thank you stan!

10/10 Excellent

Kelley, Cheney

Stayed 2 nights in Jan 2024
Response from Front Desk on 22 Feb 2024
thank you for your feedback!

6/10 Okay

David

Disliked: Property conditions & facilities
Winthrop 2024
Microwave did not work nor did the heat lamps in the bathroom. It would also be helpful if you had any information in the room on places to eat, etc. in Winthrop as there was no information whatsoever in the room.
Stayed 1 night in Jan 2024
Response from Kelsey on 15 Jan 2024
Thank you for that feedback David.

10/10 Excellent

Dong

Stayed 1 night in Jan 2024
Response from Front Desk on 22 Feb 2024
Thank you for your positivity!

10/10 Excellent

Cigdem

Our room was very comfortable, the location of the hotel was very convenient, the breakfast served was delicious and nutritional, and they have allowed us to bring our cat. Overall, i recommend it to anyone looking for a place to stay in Winthrop.
Stayed 2 nights in Dec 2023
Response from Kelsey on 15 Jan 2024
Thank you for the great positive feedback!

4/10 Poor

Nicole, University Place

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 15 Jan 2024
How can we make your stay better? Please let us know!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for you review and we hope to see you next time around

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged for cleaning in sink when sink didnt drain Also cleaned all garbage up and they said garbage was everywhere. Wouldmt recommend if you dont want to be ripped off!
Stayed 3 nights in Nov 2023
Response from Front Desk on 5 Dec 2023
Sir you Threw up all over and, in the sink, also trashed the entire room. It is stated in our policy and, in the reservation confirmation that we send you. We also have in the room a brochure on the main table stating hotel policy. That in the case of Excessive cleaning a charge of 250.00 will be added to your bill. We only charged you 150

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place and seemed like an excellent value for the price.
Stayed 2 nights in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for you review. We hope to see you again

8/10 Good

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for you review. We hope to see you again.

2/10 Terrible

Aegis

Stayed 3 nights in Nov 2023
Response from Front Desk on 15 Jan 2024
We are so sorry to see you did not enjoy your stay. What can we do to be better?

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and quiet. Clean rooms
Stayed 2 nights in Nov 2023
Response from Front Desk on 21 Nov 2023
Thank you for choosing us for your stay in our lovely little town. Hope to see you again.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff!
Stayed 2 nights in Nov 2023
Response from Front desk on 10 Nov 2023
We appreciate your review, and hope to see you again.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is noticeable how much the hotel is managed with care and love. I found all the comfort I needed at a fair price. Hotel with a good spirit as local managers usually do, something you don't find in fancy hotels
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Thank you so much for you kind review. We hope to see you again

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front desk on 18 Oct 2023
Thank you for staying with us and we hope to see you next time around.

6/10 Okay

Wendy

Stayed 1 night in Oct 2023
Response from Front desk on 2 Nov 2023
Thank you for your review. We hope to see you again.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Front desk on 13 Oct 2023
We are glad you enjoyed your stay with us. And hope to see you again.

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front desk on 12 Oct 2023
We appreciate you review, and hope to see you again.

8/10 Good

Pradyumna

Travelled with group
Liked: Cleanliness
Liked the convenient location. Service can use improvement.
Stayed 2 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for choosing us for your stay.

2/10 Terrible

Yuliya

Disliked: Cleanliness, staff & service, property conditions & facilities
Our group couldnt make it for 1st night and as we arrived for 2nd night in evening on weekend hotel canceled our booking without our approval and it wasnt communicated to us. Everything in the town was booked so we literally couldnt find a place to stay. Be aware their office closes at 6pm and there isnt anybody to help us. Ive never experienced even at worst hotel such poor service, definately wont be coming back here. Also we didnt receive any communication from hotel aboit their hours of work and registration process. They will hand envelope with keys outside their office door. If you in Winthrop do your self a favor and book another hotel. We also shortened our stay by 1 night and didnt received full refund even though we canceled within their cancelation policy. We asked for full refund for such poor service and communication but they failed to even get back to us.
Stayed 3 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
I apologize for any miscommunications. I have fixed the refund. Our office hours are 9am-6pm

6/10 Okay

Aegis

Stayed 4 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for your review. Hope to see you again.

6/10 Okay

Rosan, Seatac

Disliked: Amenities, property conditions & facilities
The pool has not been used in ages. The room was old and had a mildew smell.
Stayed 1 night in Jun 2023
Response from Front Desk on 29 Sept 2023
Thank you for your feedback. We are in the process of renovations this coming year.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated room. Pricey for what you get though.
Stayed 1 night in Sep 2023
Response from Front Desk on 26 Sept 2023
Thank you for staying with us.

4/10 Poor

Laverne S.

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No one available in office before 9 am or after 6. Had to get our own new towels etc. . Breakfast was good, but not until 9 am. Too late! Never took out our garbage after asking for rm service. Motel is close to grocery store and gas station.
Stayed 3 nights in Sep 2023
Response from Front Desk on 26 Sept 2023
Thank you for your feedback. Sorry you didn't receive room service after request. We will address these issues.

6/10 Okay

Joern

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 22 Sept 2023
We appreciate your feedback and hope to see you again.

10/10 Excellent

James, Kennewick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We couldn't have asked for an easier or better place for our two day stay. It was convenient to get anywhere, yet quiet, peaceful and comfortable, we slept soundly. We loved being close to a general store and having a property we could stroll about with our morning coffee. The breakfast offered was just enough to fortify for our wandering in this unique town. we would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank you staying with us, and enjoying our little town . Hope to see you next time around

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't even stay we had to cancel. Expedia is so hard to navigate we couldn't cancel. Even before our time to stay. We contacted hotel to let them know but they couldn't cancel it for us. Yet we got so many emails and text about the stay.
Stayed 1 night in Sep 2023
Response from Front Desk on 22 Sept 2023
Sorry for any inconveniences.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff was friendly. Room was clean and comfortable. Breakfast was not available until 9:00AM, a little late.
Stayed 1 night in Sep 2023
Response from Front Desk on 21 Sept 2023
We appreciate your feedback and are working on getting more staff to be open earlier and later.

6/10 Okay

Lyle

Stayed 1 night in Sep 2023
Response from Front Desk on 10 Oct 2023
Thank you for choosing us for your stay, and we hope to see you again.

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quaint hotel in a fun city. Check in was successful and easy.
Stayed 1 night in Sep 2023
Response from Front Desk on 21 Sept 2023
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Set your expectations low.
Fairly run down property, but we needed a place to sleep. Seemed pricey for how run down it was.
Stayed 1 night in Jul 2023
Response from Front Desk on 21 Sept 2023
Renovation are in out near future. Hope to see next time around

4/10 Poor

Irma

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
When I arrived in the evening, found no one on site. They left an envelope with my door # and code taped to the office front door. Room carpet was old and seemed dirty. When I pulled the top sheet back I noticed that the bottom sheet had a disgusting stain on it and the sheet had never been changed. I called the office, no one around to answer the phone. I was dead tired so put a towel on it and the top sheet over it. Didn't sleep very well. The next morning I went to the office and told them the story, showed pictures, which I had attached to a text and email already and asked for a new room. That one was better. The person at the front desk couldn't really do anything as she was not the owner, nor manager. I want to be refunded for that first night. THAT WAS NOT A GREAT EXPERIENCE!!
Stayed 3 nights in Sep 2023
Response from Front Desk on 13 Sept 2023
We apologize for any inconvenience. I do see you were giving a new room for your troubles. Thank you for staying with us. We are renovating everything this late fall.

6/10 Okay

Shelly

Travelled with family
Liked: Cleanliness, staff & service
Clean, recent new beds and furnishings. But the doors needed painted, the window needed a privacy but light allowing option (it was a dark curtain only - so if open on first floor, parking lot and cars right there.) There was no hairdryer. Walls are thin, so we heard people talking next door, the ice machine in the hallway, etc. And there were a TON of little bugs circling the light outside the outer door - so some came into our room with us as they landed on our clothes and in our hair. Time of year but... yuck.
Stayed 1 night in Sep 2023
Response from Front Desk on 13 Sept 2023
Thank you for your feed back

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
We saw no staff. Room was clean, but coffee was never replenished. There were so many "no see'em bugs" that we had to leave the bathroom light on to attract them out of the bedroom. Never got clean towels and since there was never any staff, we couldn't ask for any. This was over 200 a night!
Stayed 3 nights in Sep 2023
Response from Front Desk on 13 Sept 2023
Thank you for your feed back. We are working on more staffing.

6/10 Okay

Warren

Stayed 1 night in Sep 2023
Response from Front Desk on 29 Sept 2023
Thank you for staying with. Hope to see you next time around.

10/10 Excellent

Daoyang

Stayed 1 night in Sep 2023
Response from Front Desk on 26 Sept 2023
Thank you for staying with us. See you next time again.

8/10 Good

KATHY

Liked: Cleanliness, staff & service, room comfort
traveling Washington
This hotel is older, but clean. shower was very small. Bed comfortable. The breakfast is very small. The town is cute, it was a good stop, we would stay again if in the area.
Stayed 1 night in Aug 2023
Response from Front Desk on 3 Sept 2023
Thank you for your feedback. See you next time around.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
We are a small family traveling from California. Our plan was to visit North Cascades National Park on 08/14/23 and drive from Burlington through hwy 20 and spend the night in Winthrop. Our plans had taken a turn as the Sourdough Fire closed many parts of the national park and hwy 20. We called to see if we could cancel our reservation as the fire was a natural disaster that was out of our control. The man who answered the phone was not willing to work with us. He states he could not refund our reservation as it was already paid for and states we can still get to Winthrop through other roads that were open. I explained to him that a detour to Winthrop was going to take 5 hours and that our current situation was no longer going to end up in Winthrop for the night due to the fire, closure of the national park and roads. He states he would have the manager call me back to discuss the situation if I was unhappy but that they were going to charge us for the night anyways. I never received a call back from the manager and we were charged full price for a reservation that we could not keep due to a fire and road closure that was out of our control.
Stayed 1 night in Aug 2023
Response from Front Desk on 3 Sept 2023
Thank you for your feedback

8/10 Good

Mladen

Travelled with group
Liked: Cleanliness
It is an older property but it was clean and everything worked. It is toward the end of walkable distance to the "downtown" and it is near a gas station and store.
Stayed 1 night in Aug 2023
Response from Front Desk on 31 Aug 2023
Thank you for your review. Have a great day.

8/10 Good

William

Travelled with family
Liked: Staff & service
Beautiful area.
Stayed 1 night in Aug 2023
Response from Front Desk on 29 Aug 2023
Thank you for choosing us. See you next time around.

4/10 Poor

Sandra

Travelled with family
I can’t say too much about the actual stay because I had to cancel but my review is about the customer service I received when I tried to talk to the front desk about a potential cancellation of my stay. 26 hours before my stay there I called to see whether I can get a refund or credit because my sister and I couldn’t justify staying at this hotel that we booked to go hiking for (which is the only thing you go there to do, nothing else to do around Winthrop). At this point all trails in the Cascades were closed due to wildfire and the smoke was blowing into Winthrop which brought the air quality index to 426 AQI (500 is the end of the scale). The front desk person on the phone said “that just because the wildfires inconvenience us” he can’t refund the stay. Please keep in mind that air quality over 300 is not only considered hazardous but according to EPA inhaling air of that scale can have “serious health effects to the entire population” (not just sensitive groups). I understand that the hotel is losing money in these circumstances as well, hence want to keep as many bookings as possible but making a customer come to a place that is this unhealthy for everyone, is ridiculous. I fully acknowledge that we were past the cancellation time but the way this was handled and we weren’t even given the option to get credit or move this booking to another date was just poor customer service.
Stayed 2 nights in Aug 2023
Response from Front Desk on 3 Sept 2023
Thank you for your feedback