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Reviews of Quality Inn

2.5 out of 5
Quality Inn
279 Erie St S, Leamington, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 362 reviews" "
Rating 8 - Good. 143 out of 362 reviews" "
Rating 6 - Okay. 31 out of 362 reviews" "
Rating 4 - Poor. 8 out of 362 reviews" "
Rating 2 - Terrible. 13 out of 362 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from DP on 5 Apr 2024
Thank you for choosing to make your stay a QUALITY one!

2/10 Terrible

Evan

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Noisy. They were doing renovations. And there was a room people kept walking in and out and the door kept slamming shut. Instead of putting a door stopper to keep the door from slamming everytime someone walked in and out. They just decided to leave it that way without one. I worked nights and went to sleep at 630am. I didnt sleep all day. I check out and not returning to the hotel. People need to use their heads once in a while.
Stayed 1 night in Mar 2024
Response from DP on 27 Mar 2024
Good day Evan - first and foremost we are sorry you didn’t enjoy your stay however I’m quite confident you are confused about your stay with us. 1. You checked in at 430pm on Sunday. Not a single trade was working or on site Sunday. In fact, not a single trade arrived until Monday morning at 9am. You and your partner checked out at 10am so I’m confused as to how you worked and came back and were disturbed?2. It’s noted on the website and at the hotel that we are renovating and work will be ongoing from 8am-8pm. Again - Monday no one was even on site until after 9am as they are all from out of town. 3. I personally checked you out and asked how your stay was and you both replied that everything was great and you loved the new room. I also informed you that the doors were the last thing left to do and would be all done this week completing the renovation. While I’m sorry to hear you may not return I can assure you that renovations are not a normal process and we take pride in the product and service we provide our guests. On behalf of my team we are sorry once again and hope you will give us the opportunity to serve you again in the future. Thank you for choosing to make your stay a QUALITY one!Yours in hospitality,Dharmesh Patel, CHAGeneral Manager

10/10 Excellent

Ellen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were exceptional clean. The only slight drawback was that the tv did not work, and since i was too tired it didn't really brother me. The front desk was very friendly and professional.
Stayed 1 night in Mar 2024
Response from DP on 16 Mar 2024
We apologize for the issue with our new TVs. I will make sure this is addressed as we have been having this issue with the new batch of televisions which may be a programming issue. We are glad you enjoyed your stay otherwise and we can’t wait for you to see our complete renovation at the end of April. Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Judith Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is newly renovated, so our room was fresh, modern and clean. They also had a great breakfast buffet included in the price, which was a pleasant surprise. I would definitely stay here with my family again.
Stayed 1 night in Mar 2024
Response from DP on 16 Mar 2024
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Aiming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice and friendly. Room is clean and neat. Parking looks very safe (very bright at night)
Stayed 1 night in Feb 2024
Response from DP on 16 Mar 2024
Thank you for choosing to make your stay a QUALITY one!

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, well located, hotel being renovated and I look forward to returning again next time
Stayed 2 nights in Jan 2024
Response from DP on 5 Feb 2024
Thank you for choosing to make your stay a QUALITY one! We look forward to welcoming you back and showcasing our new look to be completed by the end of March!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained . They were on the middle of a renovation but they kept the impact on customers to a minimum. The back of a strip mall didn't offer much better of a view but the inside was clean and well taken care of .
Stayed 2 nights in Jan 2024
Response from DP on 5 Feb 2024
Thank you for choosing to make your stay a QUALITY one! We appreciate your feedback and can't wait for you to see and experience the new look to be completed by the end of March!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DP on 16 Jan 2024
Thanks for choosing to make your stay a QUALITY one!

8/10 Good

Malakhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DP on 20 Dec 2023
Thank you for choosing to make your stay a QUALITY one! We look forward to serving you again. Happy Holidays!

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from DP on 19 Dec 2023
Thank you for sharing your experience and for choosing to make your stay a QUALITY one!Happy Holidays and all the best in 2024!We look forward to welcoming you back and enjoying our new look happening Q1!Yours in hospitality,Dharmesh Patel, CHAGeneral Manager

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and fantastic value. Staff friendly and professional, will definitely stay here again.
Stayed 1 night in Dec 2023
Response from DP on 17 Dec 2023
Thank you for the great review and for choosing to make your stay a QUALITY one!Merry Christmas and Happy Holidays!Yours in hospitality,Quality Inn Leamington

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DP on 17 Dec 2023
Thank you for sharing your experience and for choosing to make your stay a QUALITY one!Merry Christmas and Happy Holidays!

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice, clean updated motel. Very quiet. My only complaint would be the the bed is too hard.
Stayed 1 night in Nov 2023
Response from DP on 17 Dec 2023
Thank you for sharing your experience and for choosing to make your stay a QUALITY one!Merry Christmas and Happy Holidays!

6/10 Okay

Amanda

Stayed 2 nights in Oct 2023
Response from DP on 24 Oct 2023
Sorry to hear your stay was a poor one. While you haven’t told us what the issue was - we would recommend you always let the hotel know of any issues DURING your stay so we can have the opportunity to give you the experience you EXPECT and DESERVE. We hope you’ll give us the opportunity to serve you again the future.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and orderly. The cleaning crew was extremely thorough.
Stayed 3 nights in Oct 2023
Response from DP on 19 Oct 2023
Thank you for the kind words and for choosing to make your stay a QUALITY one!We have a great team and appreciate you noticing. Until next time!Quality Inn Leamington

8/10 Good

B.J

Stayed 2 nights in Oct 2023
Response from DP on 17 Dec 2023
Thank you for sharing your experience and for choosing to make your stay a QUALITY one!Merry Christmas and Happy Holidays!

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from DP on 17 Dec 2023
Thank you for sharing your experience and for choosing to make your stay a QUALITY one!Merry Christmas and Happy Holidays!

4/10 Poor

Alex

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rooms very small only one chair. promised free breakfast and was not included
Stayed 2 nights in Oct 2023
Response from DP on 5 Oct 2023
Dear Alex - we are sorry to see you didn’t enjoy your stay. Our rooms are standard size and have always been the same size. We do not advertise them as large spacious rooms as that would then be at the expense of our large spacious beds. We are renovating our rooms this winter and hopefully will be able to add some additional seating options in our business king rooms only. Our double queen rooms unfortunately cannot accommodate seating. As for breakfast - it is clearly stated on the site you booked on that it’s an additional cost. It is only complimentary for Choice Privilege members. Not sure who told you it was free for Expedia but that is not true unfortunately. We hope you will give us the opportunity to serve you again in the future once our renovations are completed. Yours in hospitality,Quality Inn Leamington

6/10 Okay

Silvana

Stayed 1 night in Sep 2023
Response from DP on 24 Oct 2023
Sorry to hear your stay was a poor one. While you haven’t told us what the issue was - we would recommend you always let the hotel know of any issues DURING your stay so we can have the opportunity to give you the experience you EXPECT and DESERVE. We hope you’ll give us the opportunity to serve you again the future.

2/10 Terrible

Bill

Stayed 1 night in Sep 2023
Response from DP on 24 Oct 2023
Sorry to hear your stay was a poor one. While you haven’t told us what the issue was - we would recommend you always let the hotel know of any issues DURING your stay so we can have the opportunity to give you the experience you EXPECT and DESERVE. We hope you’ll give us the opportunity to serve you again the future.

10/10 Excellent

Erik

Stayed 2 nights in Sep 2023
Response from DP on 25 Sept 2023
Thanks for choosing to make your stay a QUALITY one!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't believe how dark and quiet the room is! Beds were comfortable and shower was great! We were extremely pleased and it made for a most comfortable stay!
Stayed 2 nights in Aug 2023
Response from DP on 19 Sept 2023
Thank you for the great review and for choosing to make your stay a QUALITY one!

10/10 Excellent

Jadranka

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was very helpful and friendly
Stayed 1 night in Aug 2023
Response from DP on 25 Aug 2023
Thank you for the great review and for choosing to make your stay a QUALITY one! We look forward to serving you again!

8/10 Good

Darrin, Burlington

Liked: Amenities
Centrally located
Stayed 1 night in Aug 2023
Response from DP on 25 Aug 2023
Thank you for choosing to make your stay a QUALITY one! We look forward to serving you again.

10/10 Excellent

Stuart

Stayed 2 nights in Aug 2023
Response from DP on 25 Aug 2023
Thanks for the perfect rating and for choosing to make your stay a QUALITY one!

4/10 Poor

Dave

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Smelly and dirty sheets
Stayed 2 nights in Aug 2023
Response from DP on 8 Aug 2023
????

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms , friendly and accommodating
Stayed 1 night in Aug 2023
Response from DP on 8 Aug 2023
We are glad you enjoyed your stay and thank you for choosing to make it a QUALITY one!

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and friendly staff from the front desk to the breakfast attendant.
Stayed 2 nights in Jul 2023
Response from DP on 4 Aug 2023
We are glad you enjoyed your stay with us and got the experience you EXPECT and DESERVE! Our staff is committed to providing the best service possible. Thank you for choosing to make your stay a QUALITY one!Yours in hospitality,Quality Inn Leamington

10/10 Excellent

Darryl

Stayed 1 night in Jul 2023
Response from DP on 4 Aug 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

monish

Stayed 1 night in Jul 2023
Response from DP on 4 Jul 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Wonderful staff! Excellent service! Will definitely stay here again! Great experience!!!
Stayed 1 night in Jun 2023
Response from DP on 25 Jun 2023
Thank you for choosing to make your stay a QUALITY one! We are glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Arthur G., LIVELY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No issues at all. I would stay there again.
Stayed 1 night in Jun 2023
Response from DP on 24 Jun 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Angel

Stayed 1 night in Jun 2023
Response from DP on 20 Jun 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Marc

Stayed 1 night in Jun 2023
Response from DP on 10 Jul 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Anthony

Stayed 2 nights in Jun 2023
Response from DP on 16 Jun 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Carrie

Stayed 1 night in Jun 2023
Response from DP on 16 Jun 2023
Thank you for choosing to make your stay a QUALITY one!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from DP on 16 Jun 2023
Thank you for choosing to make your stay a QUALITY one! We hope to make your next one a 5 star one! Let us know what we can do to make that happen.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and pleasant. My wake up call never got programmed though which was disappointing and made for a rushed morning. Hotel was quiet, easy to find and good location, clean and comfortable.
Stayed 1 night in May 2023
Response from DP on 15 May 2023
Thank you for your review. We are sorry about the missed wake up call and will certainly have that addressed. We look forward to seeing you in the future.

6/10 Okay

Kristine

Stayed 1 night in May 2023
Response from DP on 16 Jun 2023
We are sorry we didn't provide the experience you EXPECT and DESERVE. Let us know what we could have done to make your stay a better one!

8/10 Good

Abraham

Stayed 1 night in May 2023
Response from DP on 5 May 2023
Thank you for your review. We hope to make your next stay a 10/10!

8/10 Good

Kenneth, Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the property were excellent. 12 minute drive to Pelee National Park. Good restaurants close by (just ask the front desk for recommendations). We would definitely return.
Stayed 2 nights in Apr 2023
Response from DP on 1 May 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy check in fast service
Stayed 1 night in Apr 2023
Response from DP on 1 May 2023
Thanks for the great review. We are glad you enjoyed your stay.

10/10 Excellent

Neal

Stayed 1 night in Apr 2023
Response from DP on 13 Apr 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

victor

Stayed 1 night in Apr 2023
Response from DP on 1 May 2023
We look forward to making your next visit to Leamington a QUALITY one!

10/10 Excellent

Aiming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All excellent
Stayed 1 night in Mar 2023
Response from DP on 2 Mar 2023
Thank you for choosing to make your stay a QUALITY one!

10/10 Excellent

Henry, Aylmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Good service
Stayed 1 night in Feb 2023
Response from DP on 20 Feb 2023
Thank you for the great review. We are glad you enjoyed your stay and look forward to serving you again in the future.

10/10 Excellent

Ingrid

Stayed 3 nights in Feb 2023
Response from DP on 20 Feb 2023
Thank you for the great review. We are glad you enjoyed your stay chose to make it a QUALITY one! We look forward to serving you again in the future. Yours in hospitality, Quality Inn Leamington

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from DP on 13 Mar 2023
Thank you for choosing to make your stay a QUALITY one! We know you have a CHOICE when travelling and we thank you for choosing us.We look forward to serving you again in the future!Yours in hospitality,Quality Inn Leamington

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door to our room needs a little work. It would stick and you had to give it a real shove to get it open and then to close it. Worried about disturbing people who may be staying in nearby rooms.
Stayed 1 night in Jan 2023
Response from DP on 22 Jan 2023
Thanks for the great review. Sorry you had issues with the door but you’ll be happy to know that we are doing a full renovation at the end of the year and that includes new doors and locks! Looking forward to serving you again in the future. Yours in hospitality,Quality Inn Leamington