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Reviews of Wingate by Wyndham - Wilmington

2.5 out of 5
Wingate by Wyndham - Wilmington
5126 Market St, Wilmington, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 49 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodations.
Stayed 1 night in May 2024

10/10 Excellent

Machell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there because of a death in our family. Jacqueline was very helpful in accommodating us with my 85 year old mother. Our stay was wonderful! We will stay with you again. Thank you!
Stayed 1 night in May 2024
Response from Brandon, Front Office Manager on 28 May 2024
Thank you for your wonderful review.I am very glad to see that our staff was helpful and accommodating. I will definitely make Jackie aware of the positive experience that she provided. We look forward to seeing you again. Safe travels!

8/10 Good

Xiaofan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all a nice place to stay. Very helpful stuff members and decent continental breakfast. Room is clean except the drainage in the shower didn’t work well. Water didn’t get drained 3 minutes after shutting the shower.
Stayed 1 night in May 2024
Response from Brandon, Front Office Manager on 28 May 2024
Thank you for your review. I'm glad to see that you were pleased with our complimentary breakfast, along with the helpfulness of our staff.Thank you for making us aware of the issue with our shower drain. Our maintenance staff will address that immediately. We hope to serve you again in the future. Safe travels!

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brandon, Front Office Manager on 28 May 2024
Thank you for your review.Was there anything that we could've done to improve your experience?We hope to serve you again in the future. Safe travels!

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
All was great!
Stayed 2 nights in May 2024
Response from Patti on 20 May 2024
Thank you for your amazing review, it means so much to my staff and I that you enjoyed your stay and took the time to provide us with your fantastic feedback. We truly are appreciative and hope to be of service to you again. Safe travels!

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Patti on 20 May 2024
Thank you for taking the time to provide us with your feedback. We continually strive to provide the best customer experience and certainly enjoy receiving positive feedback such as yours.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patti on 20 May 2024
Thank you so much for the fabulous review. We love hearing how much our guests enjoy their stays with us. We appreciate you taking the time to let us know! Safe Travels and we hope to have you back with us again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Patti on 20 May 2024
Thank you so much for the fabulous review. We love hearing how much our guests enjoy their stays with us. We appreciate you taking the time to let us know! Safe Travels and we hope to have you back with us again.

10/10 Excellent

Bobby

Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 13 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We hope to see you again in the future. Safe travels!

10/10 Excellent

Robin D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted something close to the beach that was affordable. I looked at 5 different hotels that were a lot cheaper but had bad reviews.This place was great! Jacqueline at the front desk was so so kind and helpful. I highly recommend this place.
Stayed 2 nights in May 2024
Response from Brandon, Front Office Manager on 12 May 2024
Thank you for your wonderful review.Jackie is a great example of how we strive to provide the best customer experience possible. We also strive to make our hotel a home away from home.We look forward to serving you in the future. Safe travels!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and clean room. The breakfast was lackluster.
Stayed 1 night in May 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your review.I'm glad to see that you were satisfied with the quality of your mattress. We hope to see you again. Safe travels!

10/10 Excellent

Marguaretta

Liked: Cleanliness, staff & service
Pool was not open and told it was when made the reservation.
Stayed 3 nights in May 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your feedback.I'm sorry for the miscommunication. If you call the hotel directly instead of a 3rd party, you will be given correct information about our property. I do apologize for the inconvenience.Thank you again for your review. Safe travels!

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here.
Stayed 2 nights in Apr 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Christine

Stayed 1 night in Apr 2024
Response from Patti on 20 May 2024
Thank you for taking the time to share your experience on your recent stay. We are thrilled you enjoyed your time with us and appreciate your wonderful review. Be well and safe travels.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

2/10 Terrible

Brianne

Travelled with family
Disliked: Amenities
Staff not friendly. Bad experience
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 10 May 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Wilmington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about the miscommunication with one of our staff members. If our night auditor would have noticed you leave the property, he would have let you in without question. He was not intending to be rude or inconvenience you in anyway. He was following protocol to ensure the safety our guests and the staff.Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was nice during check in!
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 8 May 2024
Thank you for your positive review.I'm glad to see that you were satisfied with our friendly and accommodating staff.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Frted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Apr 2024
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your positive review. We look forward to serving you in the future!

4/10 Poor

bruno, new orleans

Travelled with group
Disliked: Amenities
Terrible staff
Stayed 1 night in Apr 2024
Response from Patti on 25 Apr 2024
We try to accommodate all our guests. Unfortunately, we are unable to give you a receipt when you pay Expedia for your room. I was trying to explain why we could not give you a receipt for your room charges. There are two ways to book through Expedia, pay at property or pay Expedia. When you pay Expedia, we are not allowed to give a receipt for room charges. Please reach out to Expedia for further explanation. Again, I apologize for any confusing. Safe Travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very friendly. The room was clean and the bed was comfy, just what it needed for 1 night's rest while passing through
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
Thank you for your wonderful review.I'm happy to see that you had a pleasant overnight stay.We hope to serve you again. Safe travels!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Brandon Raber- Front Office Manager on 26 Apr 2024
Thank you for your positive review. I'm happy to see that you enjoyed your stay.We look forward to serving you in the future! Safe travels!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your positive review. We look forward to serving you in the future!

10/10 Excellent

Raylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Check in was a breeze. Staff very friendly.
Stayed 2 nights in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
Thank you for your positive feedback.Providing the best quality customer service is a top priority of ours.We hope to see you again. Safe travels!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to UNCW. Nice accommodations for an overnight visit.
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 8 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

8/10 Good

Cesar, Pacoima

Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 12 May 2024
Thank you for your positive review. I'm glad to see that you had a great stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet room, comfortable and affordable. 10/10 would recommend
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
We greatly appreciate your fantastic feedback.I'm glad to hear that you were pleased with the quality of your room.Safe travels and we look forward to seeing you again!

10/10 Excellent

DeShaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff regardless of who was at the desk!
Stayed 2 nights in Apr 2024
Response from Brandon Raber, Front Office Manager on 26 Apr 2024
We appreciate your kind words.I'm glad to see that you were pleased with friendly and helpful staff.We look forward to serving you in the future. Safe travels!

8/10 Good

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
The staff was polite and helpful
Stayed 3 nights in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
Thank you for your positive feedback.Providing friendly and helpful service is top priority of this property.We look forward to serving you again. Safe travels!

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your review.I'm glad to see that you had an enjoyable stay.We hope to see you again. Safe travels!

10/10 Excellent

Patti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming. All staff is amazing!
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
We greatly appreciate your kind words.I'm happy to see that you found our staff to be friendly and welcoming.We'll see you on your future visit to Wilmington. Safe travels!

6/10 Okay

Shari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean, comfortable room.
Stayed 2 nights in Apr 2024
Response from Brandon Raber- Front Office Manager on 26 Apr 2024
Thank you for your review.I'm glad to see that you found your room to be clean and comfortable.Was there anything that we could've done to improve your stay?We hope to serve you again. Safe travels!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained
Stayed 1 night in Mar 2024
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your wonderful review.I'm pleased see that you were satisfied with the cleanliness of your room.We hope to serve you again in the future. Safe travels!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your positive review. I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future! Safe travels!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon-Front Office Manager on 26 Apr 2024
Thank you for your positive review. I'm glad to see that you had a pleasant stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and easy access, very nice place to stay at
Stayed 5 nights in Apr 2024
Response from Brandon, Front Office Manager on 13 Apr 2024
We appreciate your positive review.I'm glad to see that you were pleased with the location of our property.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 13 Apr 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!!

8/10 Good

Brandy, Lithonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a quick getaway
Stayed 2 nights in Apr 2024
Response from Brandon, Front Office Manager on 8 Apr 2024
Thank you for your positive feedback. We look forward to serving you in the future. Safe travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 8 Apr 2024
Thank you for your wonderful review.We look forward to serving you in the future. Safe travels!

8/10 Good

Rebecca

Property is in a good location. It was clean and the front desk staff was helpful. We would stay again.
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 8 Apr 2024
Thank you for your positive review.We look forward to serving you in the future. Safe travels!

8/10 Good

derwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon, Front Office Manager on 8 Apr 2024
Thank you for your positive review.I'm glad to see that you enjoyed your stay.We look forward to serving you in the future. Safe travels!

6/10 Okay

Guest, Raleigh

Stayed 2 nights in Mar 2024
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your feedback.Was there anything that we could've done to improve your stay?We appreciate your review and hope to see you again. Safe travels!

10/10 Excellent

Aby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most affordable and clean place to stay in.
Stayed 3 nights in Mar 2024
Response from Brandon, Front Office Manager on 27 Mar 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!

8/10 Good

Kathy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby area.
Stayed 2 nights in Mar 2024
Response from Brandon, Front Office Manager on 27 Mar 2024
Thank you for your positive feedback.I'm glad to see that you were pleased with the quality of our property.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay- check-in staff were friendly, gym was a great condition, and it was quiet. Would stay again.
Stayed 1 night in Mar 2024
Response from Brandon, Front Office Manager on 19 Mar 2024
Thank you for your wonderful review. I'm glad to see that you were satisfied with our customer service, in addition to being pleased with the condition of our property.We look forward to serving you in the future. Safe travels!!

10/10 Excellent

Sandy

Stayed 2 nights in Mar 2024
Response from Brandon, Front Office Manager on 31 Mar 2024
Thank you for your review.I'm glad to see that you had an enjoyable stay.We look forward to seeing you again. Safe travels!

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff and clean room and bathroom
Stayed 1 night in Mar 2024
Response from Brandon, Front Office Manager on 7 Mar 2024
Thank you for your positive review.I'm glad to see that you were satisfied with the cleanliness of our property.We look forward to serving you in the future. Safe travels!

6/10 Okay

konstantinos

Business traveller, Travelled with partner
You could hear everything from adjacent rooms
Stayed 2 nights in Feb 2024
Response from Brandon, Front Office Manager on 28 Feb 2024
Thank you for your feedback. I'm sorry that you did not have an enjoyable experience due to the noise from adjacent rooms.Thanks again for your review.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brandon, Front Office Manager on 28 Feb 2024
Thank you for your positive review.I'm glad to see that you enjoyed your stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

carrie a

Very nice
Stayed 4 nights in Feb 2024
Response from Brandon, Front Office Manager on 21 Feb 2024
We appreciate your positive feedback.I'm glad to see that you were satisfied with your stay.We look forward to serving you in the future. Safe travels!

10/10 Excellent

Shannon

Liked: Staff & service, property conditions & facilities, room comfort
UNC Wilmington
This hotel was very nice and convenient to UNC Wilmington when we came down for the student tour.
Stayed 2 nights in Feb 2024
Response from Brandon, Front Office Manager on 21 Feb 2024
Thank you for your wonderful review.I'm glad to see that you had an enjoyable stay.We look forward to seeing you in the future. Safe travels!