All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We were there because of a death in our family. Jacqueline was very helpful in accommodating us with my 85 year old mother. Our stay was wonderful! We will stay with you again.
Thank you!
Machell
Stayed 1 night in May 2024
Response from Brandon, Front Office Manager on 28 May 2024
Thank you for your wonderful review.I am very glad to see that our staff was helpful and accommodating. I will definitely make Jackie aware of the positive experience that she provided. We look forward to seeing you again. Safe travels!
Over all a nice place to stay. Very helpful stuff members and decent continental breakfast. Room is clean except the drainage in the shower didn’t work well. Water didn’t get drained 3 minutes after shutting the shower.
Xiaofan
Stayed 1 night in May 2024
Response from Brandon, Front Office Manager on 28 May 2024
Thank you for your review. I'm glad to see that you were pleased with our complimentary breakfast, along with the helpfulness of our staff.Thank you for making us aware of the issue with our shower drain. Our maintenance staff will address that immediately. We hope to serve you again in the future. Safe travels!
Thank you for your amazing review, it means so much to my staff and I that you enjoyed your stay and took the time to provide us with your fantastic feedback. We truly are appreciative and hope to be of service to you again. Safe travels!
8/10 Good
David
19 May 2024
Liked: Cleanliness
David
Stayed 1 night in May 2024
Response from Patti on 20 May 2024
Thank you for taking the time to provide us with your feedback. We continually strive to provide the best customer experience and certainly enjoy receiving positive feedback such as yours.
Thank you so much for the fabulous review. We love hearing how much our guests enjoy their stays with us. We appreciate you taking the time to let us know! Safe Travels and we hope to have you back with us again.
Thank you so much for the fabulous review. We love hearing how much our guests enjoy their stays with us. We appreciate you taking the time to let us know! Safe Travels and we hope to have you back with us again.
10/10 Excellent
Bobby
11 May 2024
Bobby
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 13 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We hope to see you again in the future. Safe travels!
I wanted something close to the beach that was affordable. I looked at 5 different hotels that were a lot cheaper but had bad reviews.This place was great! Jacqueline at the front desk was so so kind and helpful. I highly recommend this place.
Robin D.
Stayed 2 nights in May 2024
Response from Brandon, Front Office Manager on 12 May 2024
Thank you for your wonderful review.Jackie is a great example of how we strive to provide the best customer experience possible. We also strive to make our hotel a home away from home.We look forward to serving you in the future. Safe travels!
Super comfortable bed and clean room. The breakfast was lackluster.
Lisa
Stayed 1 night in May 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your review.I'm glad to see that you were satisfied with the quality of your mattress. We hope to see you again. Safe travels!
10/10 Excellent
Marguaretta
6 May 2024
Liked: Cleanliness, staff & service
Pool was not open and told it was when made the reservation.
Marguaretta
Stayed 3 nights in May 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your feedback.I'm sorry for the miscommunication. If you call the hotel directly instead of a 3rd party, you will be given correct information about our property. I do apologize for the inconvenience.Thank you again for your review. Safe travels!
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!
10/10 Excellent
Christine
28 Apr 2024
Christine
Stayed 1 night in Apr 2024
Response from Patti on 20 May 2024
Thank you for taking the time to share your experience on your recent stay. We are thrilled you enjoyed your time with us and appreciate your wonderful review. Be well and safe travels.
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your positive review.I'm glad to see that you had an enjoyable stay.We look forward to serving you in the future. Safe travels!
2/10 Terrible
Brianne
Travelled with family
28 Apr 2024
Disliked: Amenities
Staff not friendly. Bad experience
Brianne
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 10 May 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Wilmington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about the miscommunication with one of our staff members. If our night auditor would have noticed you leave the property, he would have let you in without question. He was not intending to be rude or inconvenience you in anyway. He was following protocol to ensure the safety our guests and the staff.Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Response from Brandon, Front Office Manager on 8 May 2024
Thank you for your positive review.I'm glad to see that you were satisfied with our friendly and accommodating staff.We look forward to serving you in the future. Safe travels!
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your positive review. We look forward to serving you in the future!
4/10 Poor
bruno, new orleans
Travelled with group
25 Apr 2024
Disliked: Amenities
Terrible staff
bruno
Stayed 1 night in Apr 2024
Response from Patti on 25 Apr 2024
We try to accommodate all our guests. Unfortunately, we are unable to give you a receipt when you pay Expedia for your room. I was trying to explain why we could not give you a receipt for your room charges. There are two ways to book through Expedia, pay at property or pay Expedia. When you pay Expedia, we are not allowed to give a receipt for room charges. Please reach out to Expedia for further explanation. Again, I apologize for any confusing. Safe Travels.
Nice quiet room, comfortable and affordable. 10/10 would recommend
Patrick
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
We greatly appreciate your fantastic feedback.I'm glad to hear that you were pleased with the quality of your room.Safe travels and we look forward to seeing you again!
Great service from the staff regardless of who was at the desk!
DeShaun
Stayed 2 nights in Apr 2024
Response from Brandon Raber, Front Office Manager on 26 Apr 2024
We appreciate your kind words.I'm glad to see that you were pleased with friendly and helpful staff.We look forward to serving you in the future. Safe travels!
Response from Brandon, Front Office Manager on 26 Apr 2024
Thank you for your positive feedback.Providing friendly and helpful service is top priority of this property.We look forward to serving you again. Safe travels!
10/10 Excellent
Lisa
17 Apr 2024
Lisa
Stayed 2 nights in Apr 2024
Response from Brandon-Front Office Manager on 10 May 2024
Thank you for your review.I'm glad to see that you had an enjoyable stay.We hope to see you again. Safe travels!
The staff were friendly and welcoming. All staff is amazing!
Patti
Stayed 1 night in Apr 2024
Response from Brandon, Front Office Manager on 26 Apr 2024
We greatly appreciate your kind words.I'm happy to see that you found our staff to be friendly and welcoming.We'll see you on your future visit to Wilmington. Safe travels!
Response from Brandon Raber- Front Office Manager on 26 Apr 2024
Thank you for your review.I'm glad to see that you found your room to be clean and comfortable.Was there anything that we could've done to improve your stay?We hope to serve you again. Safe travels!
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your wonderful review.I'm pleased see that you were satisfied with the cleanliness of your room.We hope to serve you again in the future. Safe travels!
Excellent location and easy access, very nice place to stay at
John
Stayed 5 nights in Apr 2024
Response from Brandon, Front Office Manager on 13 Apr 2024
We appreciate your positive review.I'm glad to see that you were pleased with the location of our property.We look forward to serving you in the future. Safe travels!
Response from Brandon, Front Office Manager on 8 Apr 2024
Thank you for your positive review.I'm glad to see that you enjoyed your stay.We look forward to serving you in the future. Safe travels!
6/10 Okay
Guest, Raleigh
30 Mar 2024
Guest
Stayed 2 nights in Mar 2024
Response from Brandon Raber-Front Office Manager on 26 Apr 2024
Thank you for your feedback.Was there anything that we could've done to improve your stay?We appreciate your review and hope to see you again. Safe travels!
Response from Brandon, Front Office Manager on 27 Mar 2024
Thank you for your positive feedback.I'm glad to see that you were pleased with the quality of our property.We look forward to serving you in the future. Safe travels!
I had a great stay- check-in staff were friendly, gym was a great condition, and it was quiet. Would stay again.
Misty
Stayed 1 night in Mar 2024
Response from Brandon, Front Office Manager on 19 Mar 2024
Thank you for your wonderful review. I'm glad to see that you were satisfied with our customer service, in addition to being pleased with the condition of our property.We look forward to serving you in the future. Safe travels!!
10/10 Excellent
Sandy
10 Mar 2024
Sandy
Stayed 2 nights in Mar 2024
Response from Brandon, Front Office Manager on 31 Mar 2024
Thank you for your review.I'm glad to see that you had an enjoyable stay.We look forward to seeing you again. Safe travels!
Very professional staff and clean room and bathroom
Lindsay
Stayed 1 night in Mar 2024
Response from Brandon, Front Office Manager on 7 Mar 2024
Thank you for your positive review.I'm glad to see that you were satisfied with the cleanliness of our property.We look forward to serving you in the future. Safe travels!
6/10 Okay
konstantinos
Business traveller, Travelled with partner
25 Feb 2024
You could hear everything from adjacent rooms
konstantinos
Stayed 2 nights in Feb 2024
Response from Brandon, Front Office Manager on 28 Feb 2024
Thank you for your feedback. I'm sorry that you did not have an enjoyable experience due to the noise from adjacent rooms.Thanks again for your review.
Response from Brandon, Front Office Manager on 28 Feb 2024
Thank you for your positive review.I'm glad to see that you enjoyed your stay.We look forward to serving you in the future. Safe travels!
10/10 Excellent
carrie a
17 Feb 2024
Very nice
carrie a
Stayed 4 nights in Feb 2024
Response from Brandon, Front Office Manager on 21 Feb 2024
We appreciate your positive feedback.I'm glad to see that you were satisfied with your stay.We look forward to serving you in the future. Safe travels!