Dear carlos mario, We apologize for the inconvenience you experienced during your stay. It’s disappointing to read about the inconsistency in our cleaning services. Your feedback is essential, and we will share this issue with our housekeeping team to ensure better service in the future. We appreciate your understanding and hope to provide you with a more satisfactory experience on your next visit.Best Regards,Ronnie SalamehDirector of Operations

Dear Luis, Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Ronnie SalamehDirector of Operations

We apologize and thank you

We thank you and greatly value you

Dear Morgan, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hotel Ballast Wilmington, Tapestry Collection by Hilton, as we are committed to providing exceptional service to each and every guest. We hope you are already planning another visit our way. Thank you again for your feedback!Best Regards,Ronnie SalamehDirector of Operations

Dear Alaiah, Thank you for your wonderful review of Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are thrilled you enjoyed the boardwalk, stunning sunsets, and convenient location near excellent restaurants. Your kind words motivate us to continue providing exceptional experiences. We look forward to welcoming you back for another memorable stay.Best Regards,Ronnie SalamehDirector of Operations

We apologize for any issues

Thank you and we value you!

Thank you and we value you!

Thank you so much and we apologize for any troubles

Dear Autumn, Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton and for this outstanding review! We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Best Regards,Ronnie SalamehDirector of Operations

Dear Nicole, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about our location and comfortable accommodation. We are also pleased to read that you loved our easy parking and on-site amenities. In addition, please know that your comments regarding the fridge and housekeeping service will be shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we hope you choose to create more great memories with us whenever your travels bring you back to our area!Best Regards,Ronnie SalamehDirector of Operations

Dear Margaret, Your stay with us is appreciated, along with your taking the time to leave your rating. We're here to ensure you have a pleasant stay every time; therefore, we regret not meeting all of your expectations. We'd be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Best Regards,Ronnie SalamehDirector of Operations

Dear Taylor, Thank you for being our guest. We are glad that overall you were pleased with your stay. We work hard to provide great experiences for our guests, and your review means so much to us. We enjoyed hosting you and hope to be your hotel of choice whenever your plans bring you our way.Best Regards,Ronnie SalamehDirector of Operations

Dear Nicole, Thank you for your kind words! We are thrilled you found Hotel Ballast Wilmington, Tapestry Collection by Hilton beautiful. Our team takes great pride in providing a welcoming and aesthetically pleasing environment for our guests. We hope you had a memorable stay and look forward to welcoming you back for another wonderful experience.Best Regards,Ronnie SalamehDirector of Operations

Dear Osman, We are delighted to read you enjoyed the valet parking experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton! Providing convenient and affordable parking options for our guests is a priority. Thank you for recognizing our commitment to cleanliness. We hope to welcome you back soon for another wonderful stay.Best Regards,Ronnie SalamehDirector of Operations

Dear Lawrence, We are sorry to read about your experience. When booking through third-party platforms like Expedia, loyalty points may not always be applicable. We recommend booking directly with Hilton in the future to ensure you receive all benefits, including loyalty points. We appreciate your understanding and hope to have the opportunity to welcome you back for a more rewarding stay.Best Regards,Ronnie SalamehDirector of Operations

Dear Abigail, We are thrilled you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton! Thank you for highlighting our beautiful property, including the pool and convenient downtown location. We greatly appreciate your recommendation and mention of our shuttle service. We look forward to welcoming you back for another wonderful experience.Best Regards,Ronnie SalamehDirector of Operations

Thank you and we value you!

Dear Sara, We are thrilled to read that Hotel Ballast Wilmington, Tapestry Collection by Hilton will be your go-to summer retreat. It's wonderful to know that you had such a memorable experience with us. We look forward to welcoming you back for many more relaxing and enjoyable stays in the future.Best Regards,Ronnie SalamehDirector of Operations

We apologize and truly care for our guests.

We apologize for any troubles that took place

Thank you and value you!

Dear Veronica, We apologize for any inconvenience you experienced regarding the delay in your room readiness and the extended check-in time. Your feedback is appreciated, and we will share this matter with our team to enhance our efficiency and provide a smoother check-in for future guests. We appreciate your understanding and hope to welcome you back for a more seamless experience.Best Regards,Ronnie SalamehDirector of Operations

Dear amanda, We are thrilled to read that you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It's fantastic that you found our location convenient for attending the Queens Of The Stone Age show and appreciated our friendly staff and shuttle service. We are delighted that you felt safe and comfortable in your clean room. We look forward to welcoming you back on your next visit.Best Regards,Ronnie SalamehDirector of Operations

Dear John, We are so pleased that we could deliver a great experience and that you found our property and location all to your liking! We are also glad that you loved our valet service and found our front desk staff helpful. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton, and for all of these kind words. We look forward to welcoming you back the next time you are in our area.Best Regards,Ronnie SalamehDirector of Operations

Thank you and we value you!

Dear Lisa, Thank you for taking the time to provide feedback about your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are delighted that you loved our location and dedicated staff and could take advantage of our onsite amenities! We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again soon.Best Regards,Ronnie SalamehDirector of Operations

Thank you and we value you !

Thank you and we value you

Thank you and we greatly value your feedback

Dear Bryan, Thank you for the wonderful rating for Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Ronnie SalamehDirector of Operations

Dear Lynn, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Best Regards,Ronnie SalamehDirector of Operations

Dear Mandy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hotel Ballast Wilmington, Tapestry Collection by Hilton. We hope to see you again soon. Best Regards,Ronnie SalamehDirector of Operations

Dear Sandra, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Best Regards,Ronnie SalamehDirector of Operations

Thank you and value you

Dear Sharon, We are glad to read you enjoyed the beautiful view, comfortable beds, and experienced excellent service from our front desk and valet staff. While we aim to provide a comfortable stay, we apologize for any inconvenience regarding amenities and service. Your feedback is valuable to us, and we will use it to improve our offerings. We appreciate your patronage and hope to welcome you back for an even better experience in the future.Best Regards,Ronnie SalamehDirector of Operations

Dear Laura, We are delighted to read about your positive experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It's fantastic that you found our staff sweet and helpful and enjoyed the comfortable bed and great shower. Thank you for choosing to stay with us, and we look forward to welcoming you back for another perfect stay.Best Regards,Ronnie SalamehDirector of Operations

Dear Kristie, Please accept our gratitude for taking the time to review your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We hope to welcome you back soon for another enjoyable stay.Best Regards,Ronnie SalamehDirector of Operations

Dear Yamel, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Ronnie SalamehDirector of Operations

Dear Boyd, We are thrilled that you decided to stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton, during your recent visit to the area. Your feedback has brought immense joy to our team. We are proud of our location, and we appreciate you highlighting it for other travelers to consider. We hope to have the pleasure of hosting you again soon.Best Regards, Ronnie SalamehDirector of Operations

We apologize for this and we sincerely do care. We will be sharing this with our team for improvement purposes

Thank you and we value you!

Dear Jon Craig, We are delighted to read you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It's wonderful to know you had a positive experience both at our hotel and exploring the charming town of Wilmington. Thank you for your kind words, and we hope to welcome you back for another memorable visit soon. Best Regards, Ronnie SalamehDirector of Operations

Dear Peter, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Ronnie SalamehDirector of Operations

Dear Judson, We thank you for rating your stay. Please accept our apologies for any shortcomings you experienced during your time with us. We want every guest to have a seamless stay, and we regret falling short during your visit. We hope you will give us another chance so we can extend the exceptional hospitality you deserve.Best Regards, Ronnie SalamehDirector of Operations

Thank you, and we value you

Dear Caroline, We are delighted to read you found your room at Hotel Ballast Wilmington, Tapestry Collection by Hilton, very clean. While we are sorry to read about your experience at our restaurant, your feedback is valuable and will be shared with our team for improvement. We appreciate your review and hope to welcome you back for a more enjoyable dining experience.Best Regards, Ronnie SalamehDirector of Operations

Dear Brendan, We are delighted to read you enjoyed the great location and comfortable accommodations at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Providing a convenient and cozy stay is our priority, and we are thrilled you had a positive experience with us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay.Best Regards, Ronnie SalamehDirector of Operations