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Reviews of Hampton Inn by Hilton Wilmington Downtown

2.5 out of 5
Hampton Inn by Hilton Wilmington Downtown
225 Grace St, Wilmington, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 470 out of 694 reviews" "
Rating 8 - Good. 149 out of 694 reviews" "
Rating 6 - Okay. 44 out of 694 reviews" "
Rating 4 - Poor. 17 out of 694 reviews" "
Rating 2 - Terrible. 14 out of 694 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Morning breakfast was fine but coffee was terrible, very weak. No area to enjoy sitting outside to smoke or just enjoy the air.
Stayed 1 night in May 2024
Response from Sheila on 10 May 2024
Thank you for letting us know about your stay. Our apologies for the coffee. We hope you have a wonderful day.

10/10 Excellent

KeAjah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheila on 17 Apr 2024
Thank you for staying with us. We are looking forward to seeing you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will most definitely be back. This hotel and its location are terrific!
Stayed 5 nights in Mar 2024
Response from Sheila on 4 Apr 2024
We appreciate your review. We will see you next time.

2/10 Terrible

Ben

Stayed 1 night in Mar 2024
Response from Sheila on 17 Apr 2024
Thank you for letting us know about your stay.

4/10 Poor

Mary Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction around hotel was messy. Poor entry to front of hotel. Man at desk was not welcoming. Was not dressed professionally. We tried to cancel, we could not. ONLY valet parking for $30 but that service was great. Girl later at night was very sweet and welcoming! Our room and breakfast was great!! Just poor beginning!!!
Stayed 1 night in Mar 2024
Response from Sheila on 22 Mar 2024
I am sorry about your experience with us. The construction across the street is to build our new library. We hope you have a great weekend.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient central location
Stayed 4 nights in Mar 2024
Response from Sheila on 22 Mar 2024
Thank you!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to things
Stayed 2 nights in Feb 2024
Response from Sheila on 22 Mar 2024
Thank you!

8/10 Good

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great overall, I was surprised how noisy the main road beside the hotel was throughout the night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful, all of the staff was so friendly, and had great hospitality. The breakfast was really good, fresh, and had a fun red velvet waffle mix for the season. The room itself was spacious and clean. The only complaint I would have is about the bed, it would creak over any little movement, and felt a little dated because of that. The shower also did not get really hot either, but still a comfortable warm. Those two complaints are meaningless compared to everything else because this is a wonderful place to stay, I will be recommending to anyone coming to Wilmington, and I will be booking here next time I am in Wilmington. 100/100 great place!
Stayed 1 night in Feb 2024
Response from Sheila on 22 Mar 2024
Thank you for choosing to spend the night with us. We appreciate your concerns and will be looking into them.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and go out of their way to make sure your stay is comfortable, from the front desk staff, housekeeping and breakfast staff southern hospitality is clear!!
Stayed 2 nights in Feb 2024
Response from Sheila on 29 Mar 2024
Thank you!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was great
Stayed 1 night in Feb 2024
Response from Sheila on 29 Mar 2024
Thank you for letting us know!

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Construction across the street.
Stayed 2 nights in Feb 2024
Response from Sheila on 29 Mar 2024
Thank you for letting us know about your stay.

10/10 Excellent

Mariola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheila on 29 Mar 2024
Thank you!

10/10 Excellent

James B

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice downtown spot. the valet parking seemed expensive, but the place was convenient for us because of nearby parking options. clean room and good facilities. heated indoor pool was a hit with our kid. decent breakfast. terrible coffee.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Briana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Not very sound proof, no onsite parking, breakfast was out of milk shorty after beginning, some sort of huge snot smear on bed skirt. Staff was nice-ish.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good each day. Location is great. That’s really only what we wanted. But, Construction directly across the street was noisy only during the day but blocked some needed sidewalks. Pool was too cold to swim in. Rooms don’t have any drawers so you have to live out of your suitcase. Even the desk, nightstand, bathroom vanity have no drawers. No in room safe so I couldn’t lock up my valuables or devices
Stayed 3 nights in Dec 2023

10/10 Excellent

Christina, Maysville

Stayed 1 night in Dec 2023

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff is wonderful !!
The hotel was very nice!! Staff was amazing ! So friendly and helpful. Breakfast staff was great and food was very good . The indoor pool was great for the kids. We loved the location was able to walk downtown to restaurants and shops . Definitely will stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Confusing parking situation. Couldn’t park in wide open lots nearby, under threat of towing. There is valet service, but no valet was present initially. He was inside on his phone. Finally got it straightened out, over time. Man at the desk was helpful, his female boss was a frowning dark presence.
Stayed 1 night in Nov 2023

10/10 Excellent

jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things
Stayed 3 nights in Nov 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay and are pleased with the choice we made to stay here. Our room was clean, beds and pillows comfortable, and we walked with ease everywhere we wanted. Would stay here again next time we visit.
Stayed 1 night in Nov 2023
Response from Nikki Taylor - Operations Manager on 18 Nov 2023
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.

10/10 Excellent

Stacey Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the valet parking. The three young men that worked during my stay were very prompt and courteous.
Stayed 2 nights in Nov 2023
Response from Nikki Taylor - Operations Manager on 17 Nov 2023
Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Our team appreciates you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class at College
Great location, walking distance to all of downtown. Spacious rooms,great lobby with lots of seating. Good breakfast bar also.
Stayed 1 night in Oct 2023
Response from Nikki Taylor - Operations Manager on 2 Nov 2023
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.

8/10 Good

Dylan

Stayed 1 night in Oct 2023

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the hotel. Walking to everything. Beautiful river nearby. Would definitely return.
Stayed 2 nights in Oct 2023
Response from Nikki Taylor - Operations Manager on 29 Oct 2023
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.

10/10 Excellent

Martha

Stayed 1 night in Oct 2023

10/10 Excellent

Russell

Stayed 1 night in Oct 2023

6/10 Okay

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Pool had traces of algae, no on property dining but breakfast limited. Made to order breakfast would be better. Room was comfortable.
Stayed 2 nights in Oct 2023
Response from Nikki Taylor - Operations Manager on 9 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very good.
Stayed 2 nights in Sep 2023
Response from Nikki Taylor - Operations Manager on 9 Oct 2023
Thank you for your feedback! We are so happy you enjoyed your stay with us. We strive to offer every guest with the best experience.Your praise means a lot!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely nice & helpful!
Stayed 2 nights in Sep 2023
Response from Nikki Taylor - Operations Manager on 9 Oct 2023
Thank you for your feedback! We are so happy you enjoyed your stay with us. We strive to offer every guest with the best experience.Your praise means a lot!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk and valet very nice and helpful.
Stayed 1 night in Sep 2023
Response from Nikki Taylor - Operations Manager on 9 Oct 2023
Thank you for your feedback! We are so happy you enjoyed your stay with us. We strive to offer every guest with the best experience.Your praise means a lot!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hometown stay
Hotel was very clean an comfortable. Served a very fulfilling complimentary breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Porter, Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Shopping
Stayed 4 nights in Sep 2023

10/10 Excellent

Estella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and the Valet team was Excellent!!
Stayed 2 nights in Sep 2023

8/10 Good

Nathan

Stayed 2 nights in Sep 2023

10/10 Excellent

Frances ginny

Stayed 1 night in Sep 2023

10/10 Excellent

Ricky

Stayed 2 nights in Sep 2023