Reception

Reviews of DoubleTree by Hilton Hotel Wilmington

4 out of 5
DoubleTree by Hilton Hotel Wilmington
4727 Concord Pike, Wilmington, DE

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 105 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

shakia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Eli

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from DoubleTree by Hilton Wilmington on 18 May 2024
Thank you for your feedback, Eli. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. Please reach out to us so we can make this right for you. We hope you will give us another opportunity in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice!!
Stayed 1 night in Apr 2024
Response from Cody, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do. We hope to have you again soon! Warmest Regards.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Cody, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do. We hope to have you again soon! Warmest Regards.

8/10 Good

Enoabasi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Cody, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do, but we'd like to know what we could have done to push your experience over the top, please let us know how we could have improved upon your overall experience. We hope to have you again soon! Warmest Regards.

10/10 Excellent

Kelly marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was nice.
Stayed 2 nights in Apr 2024
Response from Cody, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do. We hope to have you again soon! Warmest Regards.

8/10 Good

Ben

Stayed 2 nights in Apr 2024

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel and convenient location
Stayed 1 night in Apr 2024
Response from Cody, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do. We hope to have you again soon! Warmest Regards.

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cody on 17 May 2024
Good Day, We are sorry to hear that your experience was less than stellar, we pride ourselves on guest service. Please let us know what we could have done differently to improve upon your experience with us.

2/10 Terrible

Juliette

Stayed 2 nights in Apr 2024
Response from Cody Statler, Front Office Manager on 17 May 2024
Thank you for taking the time to share your review. We are disappointed to have missed the mark with your stay. We'd like to know how we could have improved upon your experience, so that we can work to improve guest satisfaction moving foward. Warmest Regards.

10/10 Excellent

Raylen

Stayed 4 nights in Apr 2024
Response from Cody Statler, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do. We hope to have you again soon! Warmest Regards.

6/10 Okay

Jerome

Stayed 1 night in Apr 2024
Response from Cody Statler, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. We'd like to know what we could have done differently to improve upon your experiences with us. We hope to have you again soon! Warmest Regards.

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything they had to offer.
Stayed 3 nights in Apr 2024
Response from Cody, Front Office Manager on 17 May 2024
Good Day, We appreciate you sharing your review of our hotel. It's guest feedback like yours that reminds us of why we do what we do. We hope to have you again soon! Warmest Regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cody on 14 Apr 2024
Thanks for your reveiw, and for staying at Doubletree Wilmington DE! We hope to see you again soon!

10/10 Excellent

Robert

Liked: Property conditions & facilities
We appreciated great service at front desk and from Joanne in the restaurant
Stayed 2 nights in Apr 2024
Response from Cody on 14 Apr 2024
Thanks for your reveiw, and for staying at Doubletree Wilmington DE! We hope to see you again soon!

6/10 Okay

Maccabi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cody Statler, Front Office Manager on 30 Mar 2024
Goody day, thank you for sharing your review of the Doubletree Hotel Wilmington DE, Concord Pike. We always aim to provid our guests with top level service, and are sorry to have missed the mark with your stay. Please feel free to contact us directly to let us know how we could have improved during your stay to make your experience a 5/5. Thanks again for staying with us, have a great day!

10/10 Excellent

Arlanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Wilmington on 24 Mar 2024
We are happy to hear you enjoyed your stay, Arlanda. We hope to see you again soon!

10/10 Excellent

Roceleen, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Wilmington on 26 Mar 2024
We are glad to hear you enjoyed your stay, Roceleen! We look forward to welcoming you back in the future.

4/10 Poor

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are sorry to see that you were not satisfied with your stay, Abraham. Please reach out so we can make this right for you.

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and clean, nice hotel!
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you enjoyed our hotel, Molly! We hope to see you again soon.

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you enjoyed everything about your stay! We hope to see you again soon, Herman.

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your review, Deidre. We are happy to hear you enjoyed our friendly staff. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Herman! Customer service is of the utmost importance and I am glad to hear we delivered. We hope to see you again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Daniel. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Kirkland

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for the 5, Kirkland! We hope to see you again soon on your next trip to Wilmington.

10/10 Excellent

Askeyma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the room was clean, I loved that I could take a hot shower.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Askeyma. We are glad to hear that your room was clean, your shower was hot and our staff took care of you! We look forward to seeing you again soon.

10/10 Excellent

Kisslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. They have a great check out time (12pm). The rooms are clean and spacious. I even received warm cookies upon check in.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are happy to hear that you enjoyed our clean and spacious guest rooms & signature warm DoubleTree Chocolate Chip Cookies! We hope to see you again soon, Kisslyn.

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear that everything was good during your stay. We hope to see you again soon!

8/10 Good

Kirkland

Travelled with group
Liked: Cleanliness, staff & service
The area was easy to access movies and dinner
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you enjoyed our location, Kirkland. We hope to see you again on your next trip to Wilmington!

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m very pleased
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear you were very pleased with your stay! We hope to see you again on your next trip to Wilmington.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback.

6/10 Okay

Edwin

Disliked: Staff & service, property conditions & facilities
It’s ok the property little bit to old
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Edwin. We hope you will give us another opportunity in the future.

4/10 Poor

Erich

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Of the two rooms I rented one had only 1 chair, a hard high back and the second room didn’t have a phone and the toilet flusher didn’t work properly. Also the door key was unreliable.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your valuable feedback, Erich. We are sorry for the inconveniences you experienced during your stay with us. Please reach out so we can make this right for you.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
We are glad to hear your stay was just what you needed. We hope to see you again soon!

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
It was clean.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Denise. We are glad to hear that you found the property fresh and clean. We hope to see you again on your next trip to Wilmington.

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks at the front desk were amazing - super kind and professional. The rooms were also really clean and smelled great! I can't wait to go back and stay there again!
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Wilmington on 21 Mar 2024
Thank you for your feedback, Mary! We are so happy to hear that your room was fresh and clean and our staff took great care of you. We can't wait to see you again!

10/10 Excellent

Mark

Travelled with partner
When checking in front seat was very courteous and checking out they were Very helpful
Stayed 2 nights in Jan 2024

10/10 Excellent

Temeca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Rahneisha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rasheen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

4/10 Poor

evangelia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
You can pretty much count on a Hilton Double Tree to be pretty standard no matter where you go but this particular hotel was gross. Parking was easy. The Lobby was inviting and looked recently remodeled. The staff was exceptionally friendly and helpful but the condition of the rooms was not good. If I hadn't checked in at midnight and prepaid I would have left. The duvet had no cover on it- like someone forgot to put it on. Same with the pillows, and the bed was made so the covers only come up to your waist. There were no liners in the trash cans or the ice bucket, no covers on the glasses, and the toilet was super short- like from the 1970's -and stained. My son and I slept in our clothes, with a hoodie over our hair just because it felt too skeevy to put our heads on the exceptionally soft pillows (and not soft in a good way) and we mdidn't use the bathrooms at all. I would have switched rooms but this was the third room we were given- for no reason except bad luck, and the people on staff tried so hard to be helpful, and this was clearly no fault of theirs. But this property is lacking. The doors were heavy metal, and slammed hard it sounded like we were getting locked into a prison cell from Shashank. The front staff made up for the gross room-but I think the housekeeping department may need some refreshers on...well....everything. I won't be staying here when I visit again. This is the first negative review I have ever left, but I think it warranted it.
Stayed 1 night in Dec 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The TV was difficult to operate
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the warm cookie upon arrival. I wished they had complimentary breakfast.
Stayed 5 nights in Dec 2023

10/10 Excellent

sivaramaraju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is amazing and rooms are very clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023