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Reviews of AmericInn by Wyndham Willmar

2.5 out of 5
AmericInn by Wyndham Willmar
2404 East Hwy. 12, Willmar, MN

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 231 reviews" "
Rating 8 - Good. 91 out of 231 reviews" "
Rating 6 - Okay. 47 out of 231 reviews" "
Rating 4 - Poor. 19 out of 231 reviews" "
Rating 2 - Terrible. 15 out of 231 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

jessica

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Adam

Stayed 2 nights in Apr 2024

10/10 Excellent

henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 1 night in Feb 2020

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
The front desk staff was rude and unwelcoming. The hot tub was out of order. The pool was very dirty
Stayed 1 night in Jan 2020
Response from sp on 31 Jan 2020
sorry for any inconvenience Hot tub will be back on Monday as it closed for routine maintenance.......

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, room comfort
Extremely bad experience!!
Manager was not helpful. Never had anyone at the front desk when I needed assistance. Not at checkin or checkout. No towels at pool, heating in room was off, had to reboot after we were already in the room. Definitely not worth the amount paid. Would actually like a refund!!!
Stayed 1 night in Jan 2020
Response from sp on 17 Jan 2020
sorry for any inconvenience we have sort of employee and we have policy for getting pool towels from front desk and only allowed for guest only not for 20 guest visitors again sorry for any inconvenience Heater was tripped not off we have all rooms heated thanks for your review you guys needs to pay for visitors for swimming you guys never pay for it as per our policy!!!

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short stay, the accommodations were clean and comfortable, the staff super accommodating and friendly. I would recommend to my friends
Stayed 1 night in Jan 2020
Response from sp on 13 Jan 2020
Thanks for your review

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from sp on 13 Jan 2020
Thanks for your review

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was tired, but clean. Had a small issue with our room that the manager cleared up immediately. Breakfast was lacking but we didn't starve. Pillows are horrible I still have a sore neck overall it was a clean place to sleep. There was an additional charge if you wanted to use the swimming pool which wasn't an issue for us but may be for others
Stayed 1 night in Dec 2019
Response from SP on 16 Dec 2019
Not additional charges for guest but for visitors please correct your misunderstanding. Thanks for your review and sorry for inconvenience....

8/10 Good

Moran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from sp on 16 Dec 2019
Thanks for your review and appreciate your time as well!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from peter on 2 Dec 2019
Thanks for your review.

2/10 Terrible

Christina

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Nothing Special
Check in as over-complicated and unfriendly. Room was fine, bed was extra firm, breakfast was scant. Over priced in our opinion.
Stayed 1 night in Nov 2019
Response from sp on 27 Nov 2019
sorry for any inconvenience

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from sp on 9 Nov 2019
Thanks For your review...

8/10 Good

Melvin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from sp on 4 Nov 2019
Thanks and appreciate your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from sp on 4 Nov 2019
Thanks and appreciate your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from sp on 21 Oct 2019
thanks for your review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was simple and fast, pool was good and the staff always brought you a towel
Stayed 1 night in Oct 2019
Response from sp on 21 Oct 2019
thanks for your review

4/10 Poor

Verified traveller

Travelled with partner
Pillows were hard and flat as a pancake. Mattresses shot . Not very restful
Stayed 1 night in Oct 2019
Response from sp on 21 Oct 2019
Sorry for any inconvenience we will look in to matter thanks for your review.

6/10 Okay

Verified traveller

Business traveller
Sub-par
I wasn’t a huge fan of this hotel. Didn’t feel very clean, the room I stayed in was a bit cramped (the furniture was all crowded together). Willmar smelled awful the day I was there too, so that helped. The breakfast looked decent but the waffle mix was sour. I was unimpressed.
Stayed 1 night in Oct 2019
Response from sp on 18 Oct 2019
Thanks For your review....and sorry for any inconvenience.......

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Way past its prime not worthy of the Americinn name
Stayed 1 night in Oct 2019
Response from sp on 18 Oct 2019
sorry for any inconvenience.....

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for your dollar is definitely here. We came in from Wisconsin for a family gathering. We searched the internet for the best value and were pleasantly surprised at the rate and the value at AmericIn, Willmar. The checkin was professional and courteous, and very accommodating to our last minute changes. The breakfast fare was the normal hotel fare, but the price, room size, courteous staff, and comfortable pool & hot tub were wonderful.
Stayed 2 nights in Oct 2019
Response from sp on 18 Oct 2019
Thanks For your review....Appreciate your time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rates were good when i went expedia i had called toll free number and was not happy with added charges there so i cancelled thru then and went on line. Room was a litte small but clean
Stayed 1 night in Sep 2019
Response from sp on 27 Nov 2019
Thanks for your review

2/10 Terrible

UnhappyCustomer, Wake Forest, NC

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The creative name is where it stops with positive things to say about this hotel. There are MANY cleanliness issues here. They hadn't cleaned the toilets in what looked like weeks with a thick ring of mold. The towels have never been replaced with holes and with thread barren edges. There were many sealing issues with the granite in the showers, the sink didn't drain properly, the water was yellow, and the walls were poorly patched up from previous art (everywhere), the ceiling was peeling, and there were no elevators in the building. Highly UNACCEPTABLE. Customer service was lacking when we checked in, and worsened when we attempted to check out. Do not waste your money here, and instead bring your service next door and you will not be disappointed.
Stayed 2 nights in Sep 2019
Response from sp on 20 Sept 2019
Sorry for any inconvenience.!!!!!!!!

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from sp on 20 Sept 2019
Thanks for your review.!!

4/10 Poor

nimmer

Disliked: Amenities, property conditions & facilities
I felt that the room was WAY overpriced. I was a single occupancy in a VERY small room which cost $99 per night.
Stayed 1 night in Sep 2019
Response from sp on 13 Sept 2019
thanks for your review

4/10 Poor

Nate, Chicago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The owners were very kind. Though little knowledge of the surrounding community and not very forward thinking for guest who may be under utility work, even when it appeared to be only 3 guests.
Stayed 1 night in Sep 2019
Response from sp on 10 Sept 2019
Thanks for your review and sorry for

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from sp on 10 Sept 2019
thanks for your review

10/10 Excellent

Jacie

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find! Budget Friendly!
Great breakfast options, pool very clean, bed was good, pillows were a little less than I like. But I'm sure others like them that way! Overall, great stay. Would stay there again!
Stayed 1 night in Aug 2019
Response from sp on 6 Sept 2019
Thanks for your review it means a lot...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from sp on 31 Aug 2019
Thanks for your review and time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic hotel with pool and breakfast. Staff was nice enough to let us use the breakfast area for eating out pizza.
Stayed 1 night in Aug 2019
Response from sp on 26 Aug 2019
Appreciate your time to review us.Thanks

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from sp on 26 Aug 2019
thanks for your review

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating. Couldn't have been better.
Stayed 1 night in Aug 2019
Response from sp on 19 Aug 2019
Thanks for your review Mr.Sam

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello! I was a recent customer at this hotel in Willmar, MN. I am so disappointed with our stay and all the distress we had to experience. First, we woke up Saturday to get breakfast only to find a police officer behind the desk! The hotel had no staff for a couple of hours and they left their guest with no hot breakfast, expired bread & milk. Then, we were advised to pack up our things since we were not sure if the hotel was going to be open because the office was unable to reach the hotel staff. My husband and I pack up our belongings not knowing where we were going to stay. It was so embarrassing & the worst experience we ever had! I did called to see if we were able to come back and the lady that answered was very rude and had no idea what I was talking about. I know other guest felt the same way and have taken pictures of the incident. I am seeking for a full refund of my stay. I have pictures of proof of everything that i mentioned above. I hope other guest don’t ever experience what others guest and I did in this hotel.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from sp on 10 Aug 2019
thanks for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from sp on 10 Aug 2019
thanks for your review

4/10 Poor

Anita

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom & Area needs remodeling
I was in town for a horse show and had expected to have 3 clients with me who did not come. I asked if I would get a different rate and she said no. The room was clean and so was the sink but under the sink the carpet was torn and a hole the size of a large grapefruit was bare. The shower walls looked as if they had mold in the corners..might have been clean but most disturbing. What sounded like an appliance starting up and off woke me each night twice once at 2 am and again at 4:30am I called the front desk as the tv remote did not work and they told me I would just need to press the button on top. it worked to change channels but not to start or turn off. The fruit in the breakfast area on saauturday was damaged (apples had soft spots all over them). I meant to go and ask for a refund but had to leave in the morning in a rush as I overslept. I never thought to take pictures I certainly will next time if I find myself in something like this. It was room 110 AmericInn in Willmar, MN. Staff I dealt with was very nice, but quite young. I felt like it was more like a Motel 6 than an AmericInn.
Stayed 2 nights in Jul 2019
Response from sp on 30 Jul 2019
sorry for any inconvenience we will see whats wrong at our end and fix it our level best.

6/10 Okay

Kyla

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from sp on 30 Jul 2019
Thanks for your review

10/10 Excellent

Greta, Minneapolis

Liked: Cleanliness
I loved the recliner in my room, really feels like home! The hotel is also super quiet and clean
Stayed 1 night in Jul 2019
Response from sp on 22 Jul 2019
Thanks for your review

6/10 Okay

Verified traveller

Business traveller
The property is a little run down, tv stations did not work and breakfast is mediocre.
Stayed 1 night in Jul 2019
Response from sp on 22 Jul 2019
sorry for any inconvenience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean and orderly. Checkin was OK after my reservation was found. I did miss a closet to hang my clothes.
Stayed 1 night in Jul 2019
Response from SP on 16 Jul 2019
Thanks for your review and sorry for any inconvenience. We have closet in every room!!!!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The safety peephole in the room door was positioned too high. A 5 foot tall woman traveling alone cannot look to see who is knocking unexpectedly on her door. Quite the safety failure.
Stayed 1 night in Jul 2019
Response from sp on 15 Jul 2019
Thanks for feedback will check.

6/10 Okay

Ashley, Albert Lea

Travelled with family and small children
Liked: Cleanliness, staff & service
The deluxe room was advertised with 2 queen beds and a couch. The room did not come with a couch. I paid extra for the “deluxe” room versus a standard 2 queen bed room. I was traveling with my children and was counting on being able to use the couch as extra sleeping space.
Stayed 1 night in Jul 2019
Response from sp on 9 Jul 2019
Thanks for your review.Sorry for any inconvenience. We will update on site soonest possible

2/10 Terrible

Jessica J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst staff ever!
We had 4 rooms booked, receptionist tried to tell us 2! No door keys worked! we ended up with a master key. That was the only thing that could get us in! One room had blood on the foot of the bed! Then, we were charged double for every room! It was not Hotels.com fault. Just completely awful staff!!!!! Never again!!
Stayed 1 night in Jun 2019
Response from SP on 2 Jul 2019
Sorry for any inconvenience There is nothing double charge from us might be miss understanding.If you would like to have receipt please call hotel they will send you Thanks for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019
Response from sp on 2 Jul 2019
Thanks for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from SP on 1 Jul 2019
Appreciate your review. Thanks

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from sp on 28 Jun 2019
Thanks for your review

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from sp on 24 Jun 2019
Appreciated your review

6/10 Okay

Bradley W

Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2019
Response from sp on 24 Jun 2019
Appreciated your review

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from sp on 18 Jun 2019
Thanks for your time to review us