Lobby

Reviews of Best Western Crater Lake Highway White City/Medford

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 438 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wallie

Liked: Cleanliness, amenities
Clean and easy check in
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Wallie, We are delighted you enjoyed a quick and easy check-in at our Best Western Crater Lake Highway White City/Medford location. Thank you for the excellent rating and review.

10/10 Excellent

sung tae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 14 May 2024
Thank you, Sung Tae, for the excellent rating. We are thrilled you enjoyed your stay at the Best Western Crater Lake Highway-White City and hope you will join us again soon.

10/10 Excellent

Ellena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. I was flying out early and it was an easy ride to airport. The staff was friendly and the property was clean. 😄
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 14 May 2024
We are delighted you liked the convenient location of our hotel, Eilena! Thank you for an awesome rating and review. We hope your flight was pleasant and you will return when you need a comfortable place to stay before your next journey.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 12 May 2024
Thank you, Sara, for sharing an excellent rating. We are glad your stay was lovely and hope you will return to visit the friendly staff of the Best Western Crater Lake Highway White City/Medford again soon.

6/10 Okay

Judith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We stayed at the hotel for 3 nights. In that time, the room was not cleaned, no fresh towels, no coffee for the machine in the room. We went to the desk to inquire about that and were told that the policy is to not clean at all unless you stay more than 3 nights. Only they forgot to TELL us that we had to request things we wanted from the desk. And too bad if you throw a takeout food container or diaper in your wastebasket... And since there are no good places to hang up a used towel, I am not sure how THAT is supposed to work. If you are going to have a policy like this, let guests know and make the amenities we need readily available. Also, give us a place to dump our trash. And how about charging less??? Allegedly this makes the hotel "greener", but the truth is that it lets them have fewer staff and save money. Also, there is heavy construction going on right next door to the hotel (like 10 feet away). The heavy machines start moving earth at 7 am, and as they back up, they go "beep! beep! beep!" Heaven help anyone who had a late night or is hung over.
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on 9 May 2024
Judith, Thank you for your feedback. We are sorry for not making the cleaning policy clearer at check-in. We wait to be invited to serve rooms so guests do not have to worry about another person in their room. We automatically service rooms after the third day of stay. Your insight in providing additional amenities in the room and convenient refuse disposal protocols is helpful. Please accept our apologies for the construction. We asked the crew if they could delay their start time but have not received a reply from the foreman.We hope you will allow us another opportunity to deliver a better experience.

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Reasonable breakfast. Beds can use updating.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 8 May 2024
Thank you, Jennifer, for your positive review. We will have our team check the bed in your room for replacement, and we hope you will enjoy another great stay at our location soon.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on 8 May 2024
Thank you for the perfect score, Raquel! We are delighted you enjoyed an awesome experience at the Best Western Crater Lake Highway White City/Medford. We hope you will return to be our guest again.

10/10 Excellent

Casey

Travelled with family and small children
The staff was great
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 7 May 2024
Casey, We are glad you enjoyed the wonderful service of our staff at the Best Western Crater Lake Highway White City/Medford. We are grateful for your review and excellent rating. Please join us again for another great stay soon.

10/10 Excellent

Gregory

Stayed 4 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 19 May 2024
Gregory, Thank you for the excellent rating you posted for your recent stay at the Best Western Crater Lake Highway White City/Medford. We hope you will return for another great stay.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I love staying at this hotel its super convenient, it's family friendly and pet friendly. We saw many puppers while we stayed there it was nice to see. I love the breakfast options since we have two picky eaters. We will always stay at this hotel when we travel to Oregon.
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 29 Apr 2024
Joseph, Thank you for the wonderful review. We are pleased to welcome pets to our family-friendly hotel. It has been a joy to welcome you during your travels to Oregon. I hope you will continue to trust the Best Western Crater Lake Highway White City/Medford to provide many more wonderful experiences for your family.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Britney we had a great stay.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 23 Apr 2024
Travis, We are glad Brittany provided you and your family with excellent service. We hope you will return to enjoy another great visit at the Best Western Crater Lake Highway White City/Medford.

6/10 Okay

Meggan

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 11 May 2024
Meggan, We apologize that your recent stay at our hotel did not go as planned. We hope you will allow us another opportunity to please you.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 12 Apr 2024
Thank you for the excellent rating, Robert! We are very glad your stay at the Best Western Crater Lake Highway White City/Medford was all you had hoped it to be. We hope to welcome you again soon.

6/10 Okay

Nathaniel

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Hott tub jets were broken, our shower took about 10 mins to warm up and had almost no pressure. Besides that was a normal stay nothing special.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 2 Apr 2024
Nathaniel, We are eager to provide the best experience possible at our hotel and will immediately look into the issues you mentioned in your review. Please allow our team to welcome you to the great experience you deserve at our location in Medford.

6/10 Okay

Jackie

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 28 Mar 2024
Jackie, We would love to have another opportunity to make your stay at our hotel in White City more comfortable. Please let us know what we can do differently to make another visit more enjoyable for you.

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property the indoor heated pool Was a plus with the kids. The staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 26 Mar 2024
Yesenia, We are delighted your family liked our heated indoor pool and hot tub. Thank you for the excellent rating and review. We hope the Best Western Crater Lake Highway White City/Medford will have the opportunity to welcome you again.

10/10 Excellent

Aprillyn

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 13 Apr 2024
Your excellent rating made our staff's day, Aprilyn! We are delighted you enjoyed your recent stay at the Best Western Crater Lake Highway White City/Medford, and we hope to welcome you again soon.

10/10 Excellent

Brigitte

Business traveller, Travelled with partner
Nice and clean great breakfast
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 21 Mar 2024
Brigitte, We are delighted you enjoyed the great amenities at the Best Western Crater Lake Highway White City/Medford. Our main goal is to provide a clean, comfortable space for our guests, and we hope you will return to enjoy another lovely stay with us.

10/10 Excellent

Eller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 18 Mar 2024
Eller, Thank you for sharing an outstanding rating with others. We hope you will return soon to enjoy another great experience at the Best Western Crater Lake Highway White City/Medford.

10/10 Excellent

Diaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean rooms
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 15 Mar 2024
Diaja, Thank you for the wonderful review! It was lovely to know you enjoyed the capable and friendly customer service we provide to our guests. We hope the Best Western Crater Lake Highway White City/Medford will be your choice again when you are in the area.

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was not able to check in due to power outage
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 26 Feb 2024
We are sorry you could not stay with us during the area-wide power outage, Christopher. We hope you will return to enjoy a visit to our hotel in the future.

10/10 Excellent

Hannah

Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 22 Feb 2024
Hannah, Thank you for sharing your 10-star experience at the Best Western Crater Lake Highway White City/Medford with fellow travelers. It was a joy for our team to host a wonderful visit for you.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient for me , between Medford and eagle pointe.
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 19 Feb 2024
Ronald, We are delighted the Best Western Crater Lake Highway White City/Medford location was convenient for your travel plans. We hope you will return to enjoy your hospitality again soon.

10/10 Excellent

Michelle

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 14 Feb 2024
Michelle, Thank you for the ten-star rating. We are glad you enjoyed your stay at the Best Western Crater Lake Highway White City/Medford and hope you return for more visits.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower filled up, drain needed cleaned
Stayed 3 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on 29 Jan 2024
Diane, Thank you for your feedback. We will instruct our maintenance staff to ensure the drain is cleared immediately. We apologize for the oversight and would love to host a worry-free visit for you in the future.

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on 28 Jan 2024
Shawna, Thank you for the excellent rating and kind comment for the Best Western Crater Lake Highway White City/Medford. It was a pleasure for our team to host your stay, and we hope you will enjoy another visit soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on 10 Jan 2024
We loved the 10-star rating you shared for the Best Western Crater Lake Highway White City/Medford, Nicole. We hope you will be our guest again soon.

10/10 Excellent

Dawson

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back affordable and clean I love that I can bring my dogs
Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on 10 Jan 2024
Dawson, We would love to host another wonderful stay at the Best Western Crater Lake Highway Medford White City. We are also happy you brought your furry friends to join you. Thank you for a wonderful review.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always somebody around that would help me.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on 28 Dec 2023
We are glad you enjoyed the excellent service of our friendly staff, Valerie. Thank you for an outstanding rating and review. We hope you will join us again when you are on another journey.

8/10 Good

Mary-Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The stay served its purpose. Friendly staff and easy check in. Could have done without housekeeping ignoring the do not disturb sign and walking in on me changing, but other than that is was fine.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on 27 Dec 2023
We apologize profusely for our housekeeping team interrupting you during your ablutions, Mary-Catherine. We will ensure they are knocking before entering a room even though they think it is uninhabited. We hope you will return to enjoy a worry-free visit to our hotel again.

10/10 Excellent

vikas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on 26 Dec 2023
Thank you for the excellent rating, Vikas. We are glad you enjoyed visiting our Best Western Crater Lake Highway White City/Medford location over the Christmas holiday break. We look forward to sharing our hospitality with you again in the New Year.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on 19 Dec 2023
Thank you, Jack, for the excellent rating you submitted for the Best Western Crater Lake Highway White City/Medford. We are always pleased to learn guests are happy with our service and accommodations. We look forward to seeing you again.

8/10 Good

Mendy

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on 13 Dec 2023
Thank you for the great rating, Mendy. We are glad you enjoyed visiting our hotel in White City and hope you will be our guest again at the Best Western.

10/10 Excellent

Jack

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on 15 Dec 2023
Jack, We are glad you had an outstanding experience at the Best Western Crater Lake Highway White City/Medford. We thank you for sharing an excellent rating for our service and accommodations. We look forward to seeing you again.

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on 15 Nov 2023
Thank you for the awesome rating, Victoria. We hope you will allow us to provide a 10-star stay for you. Our goal is to deliver the best possible experience for our guests.

6/10 Okay

Natalie

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on 14 Nov 2023
Thank you for submitting a rating for our hotel, Natalie. We hope you will reach out to our team and share your experience in further detail so we can improve our services to you and other guests. Our team wants to provide the best experience available to all visitors.

10/10 Excellent

CHRISTINE NICHOLS. RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on 12 Nov 2023
Christine, Thank you for the wonderful rating! It was a joy for our staff to make you feel at home at the Best Western Crater Lake Highway White City/Medford. We are delighted you enjoyed the comfortable, spacious rooms and delicious breakfast service. Please join us again for another great experience soon.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The towels could use an upgrade. Otherwise, our stay was good.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on 10 Nov 2023
Steven, We are always grateful for guest feedback. We will have inferior linens removed from service and purchase additional towels as needed. Thank you for your great rating, and we hope you will be our guest again.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA+
Very clean and family friendly. I was suprised how safe if felt there. I guess I need to get off the I-5 corridor more often.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on 7 Nov 2023
Thank you, David, for the great rating! We are delighted you enjoyed your stay at the Best Western Crater Lake Highway White City/Medford. While we are off the beaten path, our hotel guests enjoy a more peaceful experience. We hope you will return to visit soon.

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cleanliness
The rooms weren’t the cleanest. There was dried up blood on the sheets. The other room had a splash of poop on the side if the toilet. Hair was in the shower.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on 4 Nov 2023
Thank you, David, for sharing your feedback with us. We will make sure our rooms are given another inspection before they are released to service. Our laundry team removed any stained linens from service, but we missed some items. They will be looking for any others that should also be removed. We hope you will allow our team to welcome you again for a better experience.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on 29 Oct 2023
Thank you, Michael, for your rating. We were delighted you enjoyed a comfortable experience at our conveniently located hotel in Medford/White City. We look forward to seeing you again.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on 27 Oct 2023
Jeffery, We appreciate your kind comment and excellent rating! Thank you for staying at the Best Western White City Medford on the Crater Lake Highway. We hope you will let us welcome you for another visit soon.

10/10 Excellent

Moonhwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on 27 Oct 2023
Thank you, Moonhwan, for sharing a 10-star rating with other Best Western Crater Lake Highway White City/Medford visitors. We are delighted you enjoyed a wonderful stay and hope to host you again soon.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Breakfast was served every morning till 9 even on weekends. We missed all 3 days of our stay we made it down one morning by 8:50 and it was picked over.
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on 25 Oct 2023
Thank you for your review, Stacey. We are pleased to provide breakfast for several hours in the morning, and we are sorry our meal times did not fit your schedule. At any time, we are glad to ready additional menu items if requested and hope you will return to enjoy our breakfast and other great amenities in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on 24 Oct 2023
We are delighted to see the 10-star rating you shared for our Best Western Crater Lake Highway White City/Medford. We hope you will join us again for another wonderful experience!

4/10 Poor

Jamil

Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on 22 Oct 2023
Jamil, thank you for your rating feedback. We hope to learn what can be done to make another visit for you better and more enjoyable. Our goal is to provide the best possible experience at our hotel in White City.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Older, but okay
The options for our trip were limited and this BW ticked the most boxes for what we needed. The lobby area and breakfast room was clean and newish but the room was kinda sad, especially the bathroom.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on 20 Oct 2023
Jennifer, we are glad our hotel offered the best lodging option for you in White City. We would love to know what is needed in the room's bathroom to make it more comfortable. Please reach out to our staff so we can provide a better experience for you in the future.

8/10 Good

Sandra

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, nice field behind for dog walking
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on 19 Oct 2023
Thank you for sharing your positive experience at our hotel in White City with others, Sandra. We hope you will return to visit us again when you are in the area.

10/10 Excellent

du ho, fullerton

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on 19 Oct 2023
Du Ho, Thank you for the excellent score you shared for the service and accommodations at the Best Western Crater Lake Highway White City/Medford. We are delighted you were pleased with our efforts to make you comfortable and at home. We look forward to seeing you again.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on 18 Oct 2023
Thank you for the excellent rating, Julie! It was a joy to know we provided this lovely experience for you at the Best Western Crater Lake Highway White City/Medford. Please join us for another great visit.