Gino, we are sorry you experienced frustration before your visit even got started! Unfortunately, when booking through a third party, communication is often not as efficient. We would love to work directly with you the next time you book a stay. We hope once you got settled you had a nice visit and enjoyed the beauty of this area.

Thank you so much for taking the time to let us know that you enjoyed your stay, Kawanpreet Singh, we really appreciate it! We're thrilled that your stay with us exceeded your expectations and please know we'd love to host you again the next time you're back in Whistler!

Thank you for sharing your review of your most recent stay Christian! We are elated that your time spent with us was a 10/10 experience and that our team made you feel at home. We hope that we can continue to be your preferred accommodation destination in the future. Thank you for choosing us!

Thank you for your review of our hotel. We're glad to hear that you found it very clean and in a great location and had we known more about your needs during your stay we would have addressed these for you. We hope to welcome you back again in the future.

Thanking you for sharing your review with us, Karen! We are so pleased to learn that you enjoyed our accommodations and we hope to welcome you back in a very near future!

Thank you for taking a moment in sharing your review of your recent stay with us in the area, David. Please know we always aim to be as transparent with respect to our listings and we are sorry that your accommodations choice fell short of your expectations. As one of North America's leading property management companies, we do offer a variety of locations and accommodations that suit the needs of many and would welcome the opportunity in working with you personally to find the perfect fit for your next expected stay!

Thank you for taking the time to leave this review, Geoffrey, we're so happy you enjoyed your stay with us and hope you'll return soon!

Thank you for your excellent review! We are happy to hear you enjoyed your stay with us! We will take your feedback about finding our codes and utilize that to improve our process. We look forward to hosting you again in the future.

Thank you for your review. We always aim to improve and value feedback such as yours. Please do stay with us again in the future.

Thank you for your review Kwok!

Thank you so much for taking the time to leave this wonderful review, Lukasz! We really appreciate it and we're so happy to hear that you had such a great stay - please come and visit us again soon!

Thank you for taking the time to write a review. We appreciate your feedback.

Thank you, Diane! We are so happy to hear you enjoyed your stay with us .

Thank you! We are so happy to hear you enjoyed your stay with us.

Thank you! We are happy to hear you had a great stay with us.

Thank you for sharing your valuable feedback Don!

Thank you! We are so pleased to hear you enjoyed your stay with us.

Thank you!

Hello, Thank you for your feedback. We are happy to hear you enjoyed your stay. We do apologize for any lukewarm shower temperatures. We have informed our operations team to ensure this doesn't happen again. We hope to have the opportunity to welcome you back in the future!

Thank you for sharing your review. We appreciate the feedback. Kind regards

Thank you again Chris for choosing Whistler Premier and sharing your comments. I will transfer your comment on the appliances. We hope to have the opportunity to welcome you again on your next trip to Whistler. Kind regards

Thank you for sharing your review. We appreciate the feedback. Kind regards

Dear Noor, Thank you for you feedback. I'm sorry that you were unhappy with your stay. I humbly apologise for the stained pillow sham. I agree with you, this is unacceptable. I wish you could have advised us at the time and we could have supplied some clean, white pillow cases immediately. When you called us asking for an extra pillow, that is what we brought you. The pillow was brand new out of a plastic bag. I then put the pillow into a brand new pillow protector and case before driving up to drop it off to you. Your assertion that I was not wearing a mask is incorrect. Did your daughter (who answered the door) tell you I wasn't wearing a mask? I can assure you that I was, and do so for any guest interaction. I'm sorry if the duvet cover pattern was not to your liking; I will mention it to the unit owner. You are correct that the Aspens is not a 'Hotel' in the traditional sense. It is a condo building and each condo is individually owned and may be rented out by any of the many property management companies in town, or even privately. As such, things do work a bit differently to a full-service hotel, but we try to provide a similar level of service for our guests. Half of Whistler is set up like this. In regards to the parking garage, in my 8 years in the job I have not been down there, but I have no trouble believing the spots are tight. There are many complexes in Whistler with small-ish spots, though I can't say we've ever had a guest advise us of any damage while at the Aspens. Did you actually sustain any damage? If so this should be reported to the RCMP, as they may be able to access CCTV footage. The $17 parking charge is also one of the cheapest in Whistler and clearly stated at time of booking. You'll pay $40 right next door to self-park at the Fairmont. I do apologise that there was no phone in the unit. As these units are privately owned some Owners choose not to provide a phone as everyone has mobiles nowadays. I don't agree with this mentality, but we can't force them to unfortunately. The AC is the bedroom is more that a lot of complexes in Whistler have. I can't think of any that have multiple AC units per suite. Whistler was originally built as a ski town. Summers used to be cooler and far less busy. I hope you were also able utilise the portable fan in the closet. If you would like to discuss the matter further, I would be more than happy to. Sincerely, Phil Manager

Thank you for sharing your review. We appreciate the feedback. Kind regards

Thank you for sharing your review. We appreciate the feedback. Kind regards

Dear Guest, Thank you for taking the time to write us a review. Unfortunately, as you posted anonymously, I am unable to determined which unit you stayed in at the Aspens, nether the less I am sorry your recent stay did not meet your expectations. We have not been made aware of any maintenance happening on the hot tubs in the Aspen building and I will be certainly following this up. I hope these issues were passed along to our front desk team so we could attend and resolve the issues you experienced. The property does have an older feel as do many properties in Whistler which we believe adds to the typical Ski Town sought-out charm. Alternatively, we do manage an array of beautiful properties throughout Whistler if you are seeking something more modern for your next trip.

Dear Dave, thank you for your review. This unit does have an older feel as do many properties in Whistler which we believe adds to the typical Ski Town sought-out charm, but I will be sure to pass along your feedback. Alternatively as you mentioned, we do manage an array of alternative beautiful properties throughout Whistler if you are seeking something more modern for your next trip. Please let us know when you are returning to Whistler next.

Dear Jean, Thank you for staying with us! Please let us know when you are returning to Whistler next.

Thanks for staying with us. We appreciate your feedback!

Dear Guest Thank you for your review. Whistler Premier is a management company in which we manage an array of privately-owned units throughout Whistler. We have one 24 hour desk location for convenient check in for our guests as it is simple not possible to have a desk at all of our properties. Apologies that this was not clear to you prior to your arrival.

Dear Guest, Thank you for taking the time to write us a review! We hope to see you again.

Dear Guest, thank you for the review. I am very sorry that your most recent stay did not meet your expectations. Please feel free to reach out to us if you would like to provide us with more details.

Thank you so much for taking the time to post a review! We appreciate your honest feedback and are pleased that you enjoyed your stay with us. We agree the mountain side pool and hot tub area is unbeatable! Please let us know when you are returning to Whistler next!.

Thank you so much for taking the time to post a review! We appreciate your honest feedback and are pleased that you enjoyed your stay with us. Please let us know when you are returning to Whistler next!

Thank you so much for taking the time to post a review! We appreciate your honest feedback and are pleased that you enjoyed your stay with us. Please let us know when you are returning to Whistler next!

Dear Guest, Thank you for your review. I am sorry to hear you experienced issues with the shower and the trash. I hope this was addressed with our front desk team so we could have housekeeping attend to the problem right away to ensure that you had the most enjoyable stay possible. We hope to see you again.

Dear Guest, thank you so much for taking the time to post a review! We appreciate your feedback and are pleased that you enjoyed your stay with us. We agree the location directly on Blackcomb mountain is amazing and convenient! Please let us know if you are returning Whistler.

Good afternoon Kirstin! Thank you so much for taking your time to post a review. We are glad you enjoyed your stay with us.

Dear Guest, thank you so much for taking the time to post a review! We appreciate your feedback and are pleased that you enjoyed your stay with us.

Thank you so much for taking the time to post a review! We appreciate your honest feedback and are pleased that you enjoyed your stay with us. I will pass your suggestion for a slip map along. Please let us know when you are returning to Whistler next!

Dear Guest, Thank you for your review. We hope to see you again soon!

Dear Guest, Thank you for your review. We hope to see you again soon!

Dear Guest, Thank you for your review. We hope to see you again!

Dear Guest, Thank you for your review. We hope to see you again!

Dear John, Sorry for your less than desirable experience at The Aspens. We are working to fix the issues you addressed. We wish you safe travels.

Dear Edmund, Thank you for taking the time to review the Aspens. We hope to see you again soon.

Dear Dee, Thank you for your review! We can't wait to see you next time.

Dear Kris, Thank you for taking the time to review the Blackcomb Lodge! We hope to see you again soon.