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Reviews of Holiday Inn Express Hotel & Suites Weston, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Weston, an IHG Hotel
215 Staunton Dr, Weston, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 486 reviews" "
Rating 8 - Good. 134 out of 486 reviews" "
Rating 6 - Okay. 35 out of 486 reviews" "
Rating 4 - Poor. 12 out of 486 reviews" "
Rating 2 - Terrible. 19 out of 486 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cass

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees Sherri and Pam were extremely helpful when I checked-in. The storm had knocked out the power and I was unprepared to stay at a hotel with my animals. Sherri helped me get them out of the car and into my room. It could've been horrible but those 2 ladies made my stay so much easier.
Stayed 1 night in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services and staff were very good.
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location off I-79 with clean rooms, friendly staff and near shopping and restaurants. Small parking lot. Quiet place tucked away from traffic noise.
Stayed 1 night in May 2024

10/10 Excellent

david, universal city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as expected very clean nice wouldn’t hesitate to stay next time
Stayed 3 nights in May 2024

8/10 Good

Wesley, Renton

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Refrigerator didn't cool. The shades, especially the room darking one was very difficult to use as it kept coming out of grooves. This type of shade (while I understand what HI was trying to do) is not appropriate for a hotel. Designer is questionable this selection. Punch list did not capture the tangle chains as well
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
staff very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, roomy, efficient check in. Staff is very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Stayed 1 night in Apr 2024

8/10 Good

Paola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could use improvement
Stayed 1 night in Apr 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and the staff were very friendly!
Stayed 1 night in Apr 2024

6/10 Okay

hannah

Noise in hallway
Stayed 2 nights in Apr 2024

10/10 Excellent

Cindy, Cowen

Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very clean Staff was very pleasant. Enjoyed our stay. Would very much recommend to anyone traveling to stay here.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Anita

Liked: Staff & service
Staff was friendly. Room by ice machine which was loud. Bed comfortable. Breakfast was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern finnishes.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, close to walmart and a great gas station with great wine and liqour selection.
Stayed 2 nights in Mar 2024

10/10 Excellent

LATASHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Orangeville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, welcoming staff and comfortable, spacious, spotless rooms. Close proximity to the highway and very good breakfast buffet. Not many attractive dining options locally but a great place to stop while in transit.
Stayed 1 night in Jan 2024

10/10 Excellent

Lance, kenmore

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Early entry to the room, quick admission. Everything was just fine .
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exeeded our expectation on room size and cleanliness. The breakfast, will bring us back for our next road trip.
Stayed 1 night in Jan 2024

10/10 Excellent

Bryon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely breakfast, spacious clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here! Beautifully decorated for Fall and the staff was wonderful too!
Stayed 1 night in Oct 2023

10/10 Excellent

Brian, Lexington

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffiany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Holiday Inn express is always a pleasure to me and my husband it's always clean and fresh.
Stayed 1 night in Nov 2023

10/10 Excellent

Marijane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop
Nice hotel. Would stay there again. Bed was soft and comfortable. Breakfast was ok. Staff very accommodating. Decor for Xmas was sweet. Only thing I have against is the app. We had to back track 20 minutes to get to hotel. I wish they a map so you knew which way was the hotel. But once we got to hotel she said we would have to travel over 2 hours to find the next one. Oh the hills of WVA…
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa pickup.
This hotel is my favorite of all the 100’s we have stayed in. Debbie in the breakfast area is such an amazing lady. Such a hardworking woman. Give her a nice tip when you visit.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very great experience, clean, good food, and staff. fast and efficient .
Stayed 1 night in Oct 2023

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean property
Stayed 1 night in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and very friendly. I would come back to this room
Stayed 2 nights in Oct 2023

2/10 Terrible

Duane

Stayed 2 nights in Oct 2023

8/10 Good

Rosemary, Sardinia

Stayed 1 night in Oct 2023

10/10 Excellent

wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
One of the best stays I have had. So many nice little extras and a truly friendly and helpful staff. The room was comfortable and functional. Not a single problem.
Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy air flow in out bathroom (room 307) and hallway
Stayed 2 nights in Sep 2023

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel is very clean and run exceptionally well! They have a huge array of individually packaged snacks for guests to take as they please. It was beautifully decorated for Fall. Very friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay
Stayed 1 night in Sep 2023

10/10 Excellent

frank, Pittsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and fitness area. Free coffee and water.
Stayed 1 night in Sep 2023

8/10 Good

Yelizaveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Julia

Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family was on a long road trip and needed a place to stay for a night. This hotel was conveniently located near I-79 and a Tesla Supercharger and included breakfast. Very nice interior decor and clean, and staff were friendly. Price was very reasonable. Highly recommended.
Stayed 1 night in Aug 2023

4/10 Poor

Tiara

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great place to stay! Clean, cozy and comfortable! Staff before 11PM was crude. They would benefit from some extra training with customer service!
Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near I-79. Room was clean, everything worked. Downside: They don't do housekeeping for multi-night stays. COVID is over, and I don't get a discount for this lack of service, let's clean the rooms, OK?
Stayed 2 nights in Aug 2023

2/10 Terrible

William

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Amber

Disliked: Staff & service
Beware of full hotel
The hotel was “sold” out of rooms. I booked online for a king bed room. When we arrived at the hotel to check in and the front desk worker was just hanging out and talking, she never acknowledged us for a good 3-4 mins. When we got to the counter she began checking us in and said that I would not be getting a king room like we had paid for and got confirmation for. She said all o the rooms were sold out and there’s nothing she could do. For obvious reasons I was annoyed already. She then excused herself to go and “check” our room because another guest checked in and said there was clothes still in the other room, so she wanted to make sure it was clean w no other issues. About 6-7 mins later she returned to complete our check in. She said everything was now fine and gave us keys etc. I called our booking company and let them know about the room situation and they contacted the hotel manager. We were compensated but that honestly was not my complaint. The lady was rude and had absolutely NO compassion for us, the customer. Other than starting off our night like that, the next morning everything was great, breakfast was good and lady at the desk was super sweet.
Stayed 1 night in Aug 2023