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Reviews of La Quinta Inn by Wyndham West Palm Beach - Florida Turnpike

2.5 out of 5
La Quinta Inn by Wyndham West Palm Beach - Florida Turnpike
5981 Okeechobee Blvd, West Palm Beach, FL

Reviews

6.0
Rating 10 - Excellent. 227 out of 1023 reviews" "
Rating 8 - Good. 190 out of 1023 reviews" "
Rating 6 - Okay. 195 out of 1023 reviews" "
Rating 4 - Poor. 169 out of 1023 reviews" "
Rating 2 - Terrible. 242 out of 1023 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Fredy, Vsl

Liked: Staff & service
Stayed 4 nights in May 2024
Response from Iliass Hallioui - General Manager on 15 May 2024
Dear Fredy,Thank you for sharing your feedback. We appreciate your input and would like to understand how we can improve. Please feel free to reach out to us with any specific concerns or suggestions you have. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future. Thank you for choosing La Quinta West Palm Beach Turnpike.

10/10 Excellent

Esdras

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 4 nights in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Esdras,Thank you for your feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to hosting you again in the future.Best regards,

10/10 Excellent

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was no nonsense, very clean, efficient, safe-feeling with helpful, friendly service.
Stayed 4 nights in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Diane,We're thrilled to hear that you found your stay straightforward, clean, and safe with efficient, friendly service. Thank you for your kind words! We hope to welcome you back soon.Best regards,

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Victor,Thank you for your 4-star rating! We're glad you had a positive experience with us. If there's anything we can do to make it a 5-star stay next time, please let us know!Best regards,

10/10 Excellent

Latosia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here, great beds , clean, safe and close to everything.
Stayed 2 nights in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Latosia,Thank you for your kind words! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon for another great experience.Best regards,

2/10 Terrible

Federico

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night front desk receptionist was rude, unhelpful & unfriendly . We had made reservations for two Queen beds and we got FULL sizes beds with dirty blankets and stained. The bathroom had mold on the ceiling , bathtub was dirty and hairs all the over. The toilet was dirty in the inside and outside . This place is really unsafe to stay . I had someone knocking the door, he said he forgot something in the room and wanting to go inside to check himself. I wouldn’t recommend anyone to stay there.
Stayed 1 night in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Federico,We're truly sorry for your disappointing experience. Your feedback is valuable to us and we're eager to learn more. We've attempted to reach out to you for further details. Please accept our sincerest apologies for the inconvenience.Best regards,

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Good truck parking
Stayed 1 night in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Dwight,Thank you for your 5-star review! We're thrilled to hear that you found our truck parking satisfactory. We appreciate your positive feedback and hope to welcome you back again soon.

6/10 Okay

Derek N

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not the best area
Stayed 1 night in May 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Derek,Thank you for your feedback. We're sorry to hear that the area didn't meet your expectations. If there's anything specific we can do to improve your experience, please let us know.Best,

8/10 Good

RIchard, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 14 May 2024
Dear Richard,Thank you for your 4-star review! We're thrilled you enjoyed your stay. Let us know how we can make it a 5-star experience next time!Best,

6/10 Okay

Martha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you play for, that being said, this property is very old and dated. It is not the usual LaQuinta quality hotel that we frequent in Orlando and Miami. The bed was horrific and mushy However, the staff more than made up for the run down hotel. They were extremely polite and professional. The breakfast was very good and the attendant, although speaking no English, was very friendly and helpful. We would not frequent this area but it was close to Lion Country Safari, which was our primary destination
Stayed 2 nights in May 2024
Response from Iliass Hallioui - General Manager on 9 May 2024
Dear Martha,Thank you for sharing your experience with us. We apologize that our property did not meet your expectations in terms of its age and condition. However, we're pleased to hear that our team provided excellent service and that you enjoyed our breakfast offerings and the assistance of our friendly breakfast team member. Your feedback is valuable to us! We'll use it to improve our guest experience. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for choosing La Quinta West Palm Beach Turnpike.

10/10 Excellent

constante

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly
Stayed 2 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 9 May 2024
Dear Constante,Thank you for the kind words! We're delighted to hear that you found our staff to be great and friendly. We strive to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Pablo, Royal Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Good staying
Stayed 1 night in May 2024
Response from Iliass Hallioui - General Manager on 9 May 2024
Dear Pablo,We're thrilled to hear you had a positive experience! Thank you for choosing us. We look forward to welcoming you back in the future!

10/10 Excellent

Pablo, Royal Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 9 May 2024
Dear Pablo,We're thrilled to hear you had a positive experience! Thank you for choosing us. We look forward to welcoming you back in the future!

6/10 Okay

Suhad, Elmhurst

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
We booked one night stay because it was conveniently located near the airport. For that reason it was great and a good price. Some things I appreciated was their roomy room. At first glance it was neat and clean. The towels had stains which threw us off. The property is next to a busy street so car noise was persistent. I enjoyed the breakfast that was included and personally liked their coffee machine!
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 9 May 2024
Dear Suhad,Thank you for your feedback! We're glad our location and pricing suited your needs. We appreciate your compliments on our rooms and breakfast. Apologies for the stained towels and street noise. We'll promptly address these issues. We hope to welcome you back soon!

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place friendly staff
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 30 Apr 2024
Dear Dragan,Thank you for your kind words! We're glad you enjoyed your stay and our friendly staff. We hope to see you again soon!

8/10 Good

Evelin

Liked: Staff & service, amenities, property conditions & facilities
Main road lots of noise
Stayed 4 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 30 Apr 2024
Dear Evelin,Thank you for your feedback. We apologize for any inconvenience caused by the noise from the main road. Please feel free to let us know if there's anything more we can do to ensure your comfort.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For what it cost to stay there it is a great value. We made reservations at another national chain. Thinking any national chain would be fine. Our flights were delayed and we got to the hotel at 1:00 AM. It was a dump in a bad neighborhood. We stayed the first night nite checked out as soon as we woke up. La Quinta room was twice as big clean and safe. Plus a nice free breakfast and a pool for the same price. Couldn’t be happier!
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 24 Apr 2024
Dear William,We're thrilled to hear that you had such a positive experience at our La Quinta! Providing a super comfortable and safe stay for our guests is our top priority! We're glad to hear that you found our property to be a great value compared to other options. We truly appreciate your kind words. Thank you for choosing to stay with us! We hope to welcome you back again in the future for another enjoyable stay!

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities
Good and. Lean
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Dragan,Thank you so much for your feedback! We're delighted to hear that you found our property to be good and clean. If there's anything else we can do to enhance your experience, please let us know. We look forward to hosting you again in the future!

8/10 Good

Mark, Bronson

Travelled with family
Liked: Staff & service
It was ok, staff was very nice and helpful just needs a redo, a bit old but they are trying to make it good.
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Mark,Thank you so much for your feedback! We're glad to hear that our team provided friendly and helpful service. We appreciate your understanding as we work to improve our property. Your comments will help us in our efforts to make your future stays even better. We can't wait to welcome you back!

6/10 Okay

John

Travelled with partner
Lousy water pressure shower
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear John,We're sorry to hear about your experience with the water pressure in the shower. Your feedback is important to us! We'll look into this issue to ensure a more satisfying stay for our guests in the future. Thank you for bringing it to our attention.

2/10 Terrible

Rolonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updates & modernization
Stayed 3 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Rolonda,Thank you for your feedback. We appreciate your input. We're constantly striving to improve our property! your comments will help us prioritize our efforts. We hope to provide an even better experience for you in the future.

10/10 Excellent

NARGIS

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Nargis,Thank you so much for your feedback! We're pleased to hear that you had a positive experience with our guest service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

8/10 Good

RICHARD, Long Key

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We needed quick access on and off the turnpike and this property was perfect for that. Our room was immaculately clean. We were on the fourth floor, but there were elevators even though the doors open to the outside we felt very safe. We would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Richard,Thank you so much for your feedback! We're glad our location and amenities suited your needs. We appreciate your compliments on our cleanliness and safety measures. We look forward to welcoming you back for another great stay!

4/10 Poor

Meagan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Maegan,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. We take your comments seriously and will use them to improve our services. If there are specific areas where you believe we can enhance your experience, please feel free to let us know. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

thomas

Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 12 Apr 2024
Dear Thomas,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything we can do to turn that 4 into a 5 for your next visit, please feel free to share your suggestions with us. We truly appreciate your feedback!

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our room smelled Musty and the seemed like the ac filters needed to be cleaned.
Stayed 4 nights in Apr 2024
Response from Iliass Hallioui - General Manager on 12 Apr 2024
Dear Alexandra,We apologize for the musty smell in your room and any inconvenience caused. We'll address this promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing it to our attention.

10/10 Excellent

Tim, West Palm Beach

Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 30 Apr 2024
Dear Tim,Thank you for the perfect rating! We're thrilled you had such a great experience. We look forward to hosting you again in the near future!

10/10 Excellent

Rebecca

Perfect
Stayed 1 night in Apr 2024
Response from Iliass Hallioui - General Manager on 12 Apr 2024
Dear Rebecca,Thank you so much for the great review! We're thrilled to have met your expectations. If there's anything else we can do to make your experience even better, please let us know.

6/10 Okay

Casandra

Liked: Staff & service
I stayed on the 4th floor it was near to the road that made it very noisy apart from that the staff was friendly and helpful… room clean daily ..the Hotel is located about 10 mins from the Airport …
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 6 Apr 2024
Dear Casandra,Thank you for sharing your experience. We apologize for the noise from the nearby road but are glad to hear that you found our staff friendly and helpful. We're also pleased that your you were satisfied with the room being cleaned daily and that our location near the airport was convenient for you. We hope to welcome you back again in the future!

10/10 Excellent

Elton

Liked: Cleanliness
The pool looks like it’s not been cleaned every day there was stuff floating in it I couldn’t take a swim to cool I have to stay in the room
Stayed 4 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 6 Apr 2024
Dear Elton,Thank you for the top rating! We're delighted to hear that you had an excellent experience with us. We apologize for the inconvenience regarding the cleanliness of the pool. Your feedback is valuable to us and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 6 Apr 2024
Dear Susan,Thank you for the top rating! We're delighted to hear that you had an excellent experience with us. If there's anything else we can do to maintain this level of satisfaction or if you have any further feedback, please let us know. We appreciate your support and hope to see you again soon!

6/10 Okay

Tashio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but they recently changed the beds and they are as hard as plywood. This will cost them customers in the long run.
Stayed 4 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Tashio,Thank you for your feedback. We appreciate your comments and will take them into consideration for future improvements. We hope to welcome you back soon for an even better experience.

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 3 Apr 2024
Der Danielle,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. We take your comments seriously and will use them to improve our services. If there are specific areas where you believe we can enhance your experience, please feel free to let us know. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Laureano

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 22 Apr 2024
Dear Laureano,Thank you so much for the great review! We're thrilled to have met your expectations. If there's anything else we can do to make your experience even better, please let us know.

8/10 Good

Bedia

Liked: Amenities, property conditions & facilities
I like the place
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Bedia,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Diana,Thank you for the top rating! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do to maintain this level of satisfaction or if you have any further feedback, please feel free to let us know. We appreciate your support and hope to see you again soon!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent hotel 🏨
Stayed 4 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Maria,Thank you for your positive feedback! We're thrilled to hear that you found our hotel excellent. If there's anything else we can do to make your stay even more enjoyable, please let us know. We appreciate your kind words and look forward to welcoming you back in the future!

4/10 Poor

Glenn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need to be renovated holes in curtains
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 29 Mar 2024
Dear Glenn,Thank you so much for your feedback. We apologize for the inconvenience. We're addressing these issues and working diligently to upgrade our offerings. If you need any further assistance, please don't hesitate to reach out.

8/10 Good

Yaritza, NEW BEDFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iliass Hallioui - General Manager on 29 Mar 2024
Dear Yaritza,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon, please feel free to share your suggestions. We appreciate your feedback and look forward to serving you even better in the future.

2/10 Terrible

Paola

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Very very loud!!
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Paola,We apologize for the inconvenience caused by the noise during your stay. Please be assured that we take your feedback seriously and we've addressed this issue. If there's anything else we can assist you with or if you have any specific concerns, please don't hesitate to reach out to us.

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Alexander,We're thrilled to hear that you found our customer service excellent! Providing top-notch service is our priority! We're delighted that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing us! We look forward to hosting you again in the future!

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there four times in the last month and a half. Each day, the grounds crew was out picking up fallen branches, tending to the flower beds, and sweeping up/blowing off the walkways. The housekeeping staff was on point as well. The lobby and entrance were swept and mopped every day, rooms were always SPOTLESS and well-supplied, and the staff always had smiles on their faces. The front desk staff ALWAYS had smiles on their faces too, morning and night, and were quick to take care of us. Shout out to the manager who went above and beyond on our first morning on this visit, to let us into the breakfast area ten minutes after it had closed so we could grab a bite. We slept through our alarms, he understood, and was so kind to help us out before our very long day started. Thank you!!!
Stayed 2 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 25 Mar 2024
Dear Heidi,Thank you so much for your glowing review! We're thrilled to hear that you've had such positive experiences during your recent stays with us. It's wonderful to know that our team members have been accommodating and friendly and also diligent in maintaining the hotel. I'm delighted I was able to assist you and your family with breakfast on your busy morning. Your kind words mean a lot to all of us! We truly look forward to welcoming you back for another exceptional stay soon!

6/10 Okay

jesus

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 24 Mar 2024
Dear Jesus,Thank you for sharing your feedback. We appreciate your input and will use it to improve our offerings. If there are specific areas you believe we could enhance, please feel free to let us know. We hope to have the opportunity to better meet and exceed your expectations in the future.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 21 Mar 2024
Dear Andy,Thank you so much for your positive feedback! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to make your stay even better next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Julie, Raleigh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 17 Mar 2024
Dear Julie,Thank you so much for your feedback! If there's anything specific we can do to enhance your experience during your next stay, please don't hesitate to let us know. We're here to ensure your comfort and satisfaction.

2/10 Terrible

William john, Cocoa

Disliked: Staff & service, property conditions & facilities
I will not stay here again. I would never let my wife or daughter stay here alone. The bed was great though.
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 17 Mar 2024
Dear William,Thank you for reaching out. We're committed to ensuring a safe and comfortable stay for all our guests. We've made several attempts to contact you to better understand your concerns about safety. Our security patrols and 24/7 staff are in place to address any issues promptly. Please let us know how we can assist you further.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and the cleaning staff did an excellent job. The area was ok, close to basic amenities a bit difficult to get to off Okeechobee Drive.
Stayed 2 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 17 Mar 2024
Dear Mark,Thank you for acknowledging our staff and the excellent job done by our cleaning team. We appreciate your feedback about the area's accessibility! We’ll definitely take it into consideration for future improvements. If you have any other suggestions or requests, please feel free to share them with us.

6/10 Okay

Sam

Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 4 Apr 2024
Dear Sam,Thank you for your feedback. We appreciate your honesty. If there are specific areas where we can improve to better meet your expectations, please let us know. Your satisfaction is important to us and we're committed to making your experience with us even better.

10/10 Excellent

Rafael

Travelled with family, Business traveller
This location was very convenient for the purpose of my visit. Staff was very helpful and pleasant.
Stayed 3 nights in Mar 2024
Response from Iliass Hallioui - General Manager on 13 Mar 2024
Dear Rafael,Thank you for your feedback! We're glad our location was convenient for your visit and that you found our staff helpful and pleasant. We hope to welcome you back soon!

4/10 Poor

Nicole

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money.
Stayed 1 night in Mar 2024
Response from Iliass Hallioui - General Manager on 11 Mar 2024
Dear Nicole,We apologize for not meeting your expectations. Your feedback is valuable to us and we take it seriously. If there are specific areas where you feel we could improve, please let us know. We strive to provide value for our guests and would appreciate the opportunity to address any concerns you may have had. Thank you for sharing your experience with us.