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Reviews of Best Western Palm Beach Lakes

2.5 out of 5
Best Western Palm Beach Lakes
1800 Palm Beach Lakes Blvd, West Palm Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 446 out of 1004 reviews" "
Rating 8 - Good. 324 out of 1004 reviews" "
Rating 6 - Okay. 106 out of 1004 reviews" "
Rating 4 - Poor. 69 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice.
Stayed 4 nights in May 2024

8/10 Good

Kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, convenient to airport outlets shops across the street
Stayed 1 night in May 2024
Response from Best Western Staff on 14 May 2024
Thank you for staying with us and sharing your experience. We are very happy to hear that you enjoyed our breakfast and convenient location.

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outside court area,well maintained.I enjoyed the pool also the tiki bar.The check in guy was friendly and was helpful with my questions and concerns.my room was clean.a local mall within walking distance,easy access to95
Stayed 4 nights in May 2024
Response from Best Western Staff on 13 May 2024
Thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed the stay and our convenient location. Thank you for complimenting our beautiful courtyard and friendly staff. We hope you can come back and visit us again soon.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Staff on 13 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Pegah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 13 May 2024
Thank you for staying with us. We appreciate your feedback. We are glad you had a great stay.

8/10 Good

Hewaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Best Western Staff on 7 May 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Kristina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had 3 rooms and there were problems with the showers in each room. 1 the tub didn't drain, another the shower wouldn't fully switch over from tub to shower and the third the shower rod was broken which kept us being able to use it
Stayed 1 night in May 2024
Response from Best Western Staff on 6 May 2024
Thank you for choosing our hotel. We are very sorry to hear that there were shower issues in your rooms. We appreciate you bringing this to our attention so we can address it right away. While we know we cannot change your recent experience, we hope you will give us another opportunity to provide you with a more satisfactory stay.

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff nice and clean
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 6 May 2024
Thank you for staying with us We are glad you had a great stay. We appreciate your feedback.

10/10 Excellent

Saralee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our two day stay. The property is lovingly maintained in and out with attention on the landscaping. Very clean. Easy parking and access. Nice people, nice pool, nice breakfast.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 30 Apr 2024
Thank you for taking the time to write about your stay. We are thrilled you enjoyed our beautiful property. We hope you can come back and visit us again soon.

2/10 Terrible

Elena, Palm Beach

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately not safety around the area, room was not clean enough
Stayed 1 night in Apr 2024
Response from Best Western Staff on 30 Apr 2024
We appreciate you choosing our hotel and taking the time to share your concerns. We are very sorry to hear that you were disappointed with the stay. Please accept our apology.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , clean well kept , friendly staff
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our convenient location. Thank you for complimenting our friendly staff and cleanliness.

8/10 Good

ingrid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the property was nice and clean.
Stayed 1 night in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We are glad you enjoyed the stay.

2/10 Terrible

tracey

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is an old property in need of alot of TLC.. service was ok and rooms were clean..pool was very old and did not appear clean. there is alot of a activity in the parking lot and in the pool area, such as blasting car radios and “hanging out”. Not sure if these folks are residents on the property or guests at the hotel. Did not feel too safe in this hotel.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for choosing our hotel and taking the time to share your concerns. We are very sorry to hear that you were not happy with the stay.

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed the stay.

6/10 Okay

steven

Didn’t care for the bathroom and the tub Did not drain properly, requested service but person didn’t have
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Betty

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that the location was excellent to shopping and convenient to area businessess. The staff was excellent and it was clean but it did have some roaches. We were on the bottom floor but we had the unpleasentness of experience of roaches in the hotel room.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and how tranquil the atmosphere is in the hotel.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 25 Apr 2024
Thank you for staying with us. We are glad you enjoyed the stay.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Employees are super friendly and helpful. 10 Stars ✨
Stayed 1 night in Feb 2024
Response from Best Western Staff on 25 Apr 2024
Thank you for staying with us and sharing your wonderful experience. We strive for 10's and are very happy to receive the top rating from you. Thank you for complimenting our friendly staff.

4/10 Poor

Pietro

Disliked: Cleanliness, staff & service, property conditions & facilities
Unkept everything
Stayed 1 night in Apr 2024
Response from Best Western Staff on 25 Apr 2024
Thank you for choosing our hotel and sharing your feedback. We are sorry to hear that you were not happy with the stay. We would like the opportunity to serve you better in the future and hope you will consider a return visit.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique with a lot of interesting things around the pool and transportation for traveling needs.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 25 Apr 2024
Thank you for sharing your feedback. We are glad you enjoyed the stay. Hope you can come back and visit us again soon.

10/10 Excellent

Isnelys

Stayed 2 nights in Apr 2024
Response from Best Western Staff on 25 Apr 2024
Thank you for staying with us. We are glad you enjoyed the stay.

8/10 Good

Rochon, Nappanee

Travelled with family
Liked: Cleanliness, staff & service
Good and clean overall. Stayed one night and it worked just fine.
Stayed 1 night in Apr 2024
Response from Best Western Staff on 24 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you had a good stay.

2/10 Terrible

Ruby

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Old. Guests in rooms next door outside smoking weed all night and the smell filled my room.
Stayed 1 night in Apr 2024
Response from Best Western Staff on 24 Apr 2024
We appreciate your feedback. We are very sorry to hear that you were not happy with your stay. Please accept our apology.

8/10 Good

JOSE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Best Western Staff on 24 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rey, Arecibo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great breakfast. Clean.
Stayed 4 nights in Apr 2024
Response from Best Western Staff on 22 Apr 2024
Thank you for staying with us and sharing your wonderful experience. We are very happy to hear that your stay with us was great. Please come back and visit us again soon.

8/10 Good

Carolyn

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
This is an inexpensive stay, but they have a delightful courtyard with beautiful landscaping
Stayed 1 night in Apr 2024
Response from Best Western Staff on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our beautiful courtyard.

10/10 Excellent

Jessica Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Staff on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you had a great stay.

10/10 Excellent

Keven

Liked: Cleanliness, staff & service, property conditions & facilities
Location good
Stayed 1 night in Apr 2024
Response from Best Western Staff on 18 Apr 2024
Thank you for staying with us. We are glad you enjoyed the stay and our convenient location.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Good Value and Quality
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 17 Apr 2024
Thank you for staying with us. We appreciate your Feedback. We are glad you enjoyed the stay.

10/10 Excellent

Carrie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the property is older, but it’s well kept up and I can see they’ve made some renovations. But to me most importantly, it was CLEAN! Didn’t feel that I needed to worry about bed bugs or any other tiny rodents hanging around. Very nice staff too!
Stayed 1 night in Apr 2024
Response from Best Western Staff on 17 Apr 2024
Thank you for staying with us. We appreciate you taking the time to share your wonderful experience. Thank you for complimenting our nice staff. We hope you can come back soon for another enjoyable visit.

6/10 Okay

Wendy

Liked: Staff & service, amenities, property conditions & facilities
The only problem I had was cockroaches were in my room
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear about the bugs in your room. We wish you would have reported this right away so we could have taken immediate action. While we know we cannot change your recent experience, we hope you will allow us another opportunity to provide you with a more satisfactory stay.

8/10 Good

Kellie, Mason

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are basically fine, no frills but clean. The grounds around the hotel are nice. The pool area and gardens are very nice. Hotel shuttles are usually complimentary if close enough to the airport. This BW charges $20 each way. A fee I wasn't expecting. The employees are apparently not trained on ADA service animal laws pertaining to what is required and not required. Another fee I wasn't expecting. I just felt very nickel and dimed at check in instead of a warm welcome.
Stayed 1 night in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Julie Ann

Stayed 1 night in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Lacey

Liked: Staff & service, amenities
Disliked: Cleanliness
Property was not well kept. There was hair and dirty washcloth window..
Stayed 1 night in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear that you were not happy with the stay. Please accept our apology.

10/10 Excellent

Nancy

Stayed 1 night in Apr 2024
Response from Best Western Staff on 3 May 2024
Thank you for choosing our hotel for your stay. We are glad you enjoyed.

8/10 Good

Grant

Stayed 8 nights in Mar 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for staying with us. We are glad you enjoyed the stay. We appreciate your feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
AC unit was very noisy and would wake me up throughout the night. Check in staff was super friendly.
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry about the noisy AC Unit in your room.

10/10 Excellent

Neneh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception are welcoming professional friendly make you feel right at home. The room is super clean, the grounds are so well kept like a oasis. Beautiful hotel will stay again.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 5 Apr 2024
Thank you for taking the time to share your wonderful experience. It was rewarding to read your kind remarks regarding our staff, the rooms and the grounds. We are glad you enjoyed the stay. We hope you can come back and visit us again soon.

8/10 Good

Kelley

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Best Western Staff on 5 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Tellesha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 4 Apr 2024
Tank you for staying with us. We appreciate your feedback.

10/10 Excellent

William, Anthem

Stayed 3 nights in Mar 2024
Response from Best Western Staff on 4 Apr 2024
Thank you for staying with us. We are glad to hear that you enjoyed the stay.

10/10 Excellent

suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice . Loved the pool area . Very clean .. both the grounds and rooms . Bed very comfortable and housekeeping was great . Breakfast was great as well . Wish that it was until 1000 though . The only downside is there are no elevators :( but overall we were really happy with the stay !
Stayed 3 nights in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed the stay.

8/10 Good

Demetrios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I loved that it was close to the PBA university where I had to take my daughter for her college tour and that it was close to gas station and a lot of close food options. I did not like night shift staff because they canceled my reservation and had to get another one and pay a different rate then I booked . She was also rude and had bad customer service.When I checked out in the morning though the morning shift gentleman was very nice.Also the maid service was really nice.
Stayed 2 nights in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed our convenient location. We are sorry about your check in experience. The rate was matched to your original booking.

10/10 Excellent

Dianne, Henrietta

Nice room.
Stayed 1 night in Mar 2024
Response from Best Western Staff on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are glad you enjoyed the stay.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a shopping center, a target and McDonald's. The is a courtyard with pool that was very peaceful. We did encounter a couple people begging and loitering about a block away, outside the McDonald's.
Stayed 1 night in Mar 2024
Response from Best Western Staff on 28 Mar 2024
Thank you for staying with us. We are glad you enjoyed the stay and our convenient location.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family member came into town short notice and you was very accompanying
Stayed 1 night in Mar 2024
Response from Best Western Staff on 27 Mar 2024
Thank you for sharing your feedback.

8/10 Good

Brenda

Travelled with group
Stay was ok - place was clean - would stay there again
Stayed 3 nights in Feb 2024
Response from Best Western Staff on 25 Mar 2024
Thank you for staying with us. We are happy to hear that you had a good stay. We hope you can come back and visit us again soon.

10/10 Excellent

karim

Stayed 1 night in Mar 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for taking the time to share your feedback. We are glad you enjoyed the stay.