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Reviews of Sheraton Wenzhou Hotel

5 out of 5
Sheraton Wenzhou Hotel
292 Chezhan Avenue, Wenzhou, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 105 reviews" "
Rating 8 - Good. 33 out of 105 reviews" "
Rating 6 - Okay. 11 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jamshid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Digital on 10 Apr 2024
Each sentence of your praise, like a beautiful melody, reverberates in our hearts. Thank you for choosing Sheraton Hotel as a place to rest during your trip. We will cherish this trust and return your love with more intimate service.

8/10 Good

Karl Alan

Stayed 2 nights in Jul 2023
Response from Digital on 8 Oct 2023
Thank you for your support and love to Sheraton Wenzhou Hotel, Wenzhou Sheraton Hotel opened in 2010, the hotel is gradually renovating, committed to provide guests with a better stay experience, we will cherish your praise, and constantly improve the service, so that your stay more satisfactory. Your praise is our greatest affirmation and encouragement, looking forward to your visit again.

10/10 Excellent

peter

Travelled with family
Liked: Staff & service, property conditions & facilities
Great staff. I will come back.
Stayed 3 nights in Jun 2023
Response from DIGITAL on 11 Jul 2023
Thank you for your support and love to Sheraton Wenzhou Hotel, we will cherish your praise more, constantly improve the service, perfect the service, make your stay more comfortable. Your praise is our greatest affirmation and encouragement, looking forward to your visit. Have a great life!

10/10 Excellent

zia

Stayed 1 night in Jun 2023
Response from Digital on 8 Oct 2023
Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great thanks service was great I especially liked the breakfast
Stayed 1 night in Mar 2021
Response from DIGITAL on 31 Aug 2023
Thank you for your support and love to Sheraton Wenzhou Hotel, Sheraton Wenzhou Hotel opened in 2010, has a superior location, only 5 minutes walk from Times Square, and Yintai is only 10 minutes by car, we will cherish your praise more, and constantly improve the service to make your stay more comfortable. Your praise is our greatest affirmation and encouragement, looking forward to your visit.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent and staff went out of their way to help. Will Vivi1 again.
Stayed 1 night in Nov 2020
Response from A on 25 Dec 2020
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Ting Ting

Stayed 2 nights in Nov 2019
Response from Digital on 8 Oct 2023
Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!

6/10 Okay

Mickey, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKE: The breakfast buffet had many choices and the food was delicious! The receptionists were all very courteous and helpful. DISLIKE: The rooms wreaked with cigarette smoke even though I had a non-smoking room. It’s absorbed into the carpets. The shower drain was clogged but was fixed by the time we returned to our room that night.
Stayed 3 nights in Nov 2019
Response from ASL on 21 Nov 2019
Dear Guest: Thank you for choosing to stay at Sheraton Wenzhou Hotel and take the time to share your stay with us! I am very sorry that I have not been able to provide you with the perfect stay. Thank you for your suggestion and we will pay attention to it. I look forward to your stay at the Sheraton Wenzhou Hotel again. I wish you and your family a happy life and good luck!

10/10 Excellent

Traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in, breakfast is very good. Swimming pool and gym is available for use. Will definitely consider coming back.
Stayed 1 night in Oct 2019
Response from ASL on 17 Oct 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Fantastic seevice
Stayed 4 nights in Sep 2019
Response from ASL on 3 Oct 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from ASL on 3 Oct 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

8/10 Good

Brooklyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from ASL on 4 Aug 2019
感谢您选择入住温州喜来登酒店并抽出宝贵的时间向我们分享您的入住体验！期待您再次入住温州喜来登酒店。祝您及家人生活愉快，万事如意！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from ASL on 23 May 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and clean rooms. Nice suitet with great views
Stayed 1 night in May 2019
Response from ASL on 20 May 2019
Dear Guest:Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for business trip
Excellent
Stayed 1 night in Apr 2019
Response from ASL on 13 Jun 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

8/10 Good

Kevin, wenzhou, cn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to many eatery and there is a nice park with river across from it
Stayed 1 night in Apr 2019
Response from ASL on 17 Apr 2019
Dear Guest：Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and all the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location 5 stars hotel
Check in had taken a longer time as usual. The hotel was busy. They upgraded me to an executive room. It was great and very nice of them. Room was clean and big. Central location. Restaurant has my favorite Wenzhou fish ball soup for breakfast. I will come back again.
Stayed 1 night in Apr 2019
Response from ASL on 15 Apr 2019
感谢您选择入住温州喜来登酒店并抽出宝贵的时间向我们分享您的入住体验！感谢您对我们酒店服务的肯定和支持！期待您再次入住温州喜来登酒店。祝您及家人生活愉快，万事如意！

4/10 Poor

Wolfgang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No A/C
Big complain about the A/C. In the rooms 75 to 77f. No adjustable possible bec they say center A/C!! In the lobby and all other open parts in the hotel below 68f. So they safe on the rooms!!!! 5 Star Hotel!!!! After 10 min waiting for a service to order a drink in the lobby bar I leave. Shout with the service staff because only busy with there mobile. Look at me like I am from the moon. Breakfast same very seldom come to clean up the used plates or take care. Over all the hotel is very nice and clean but the Management need to improve the service very much. First step - forbidden to use the personal mobile because really everyone was alwAys busy with it.
Stayed 3 nights in Apr 2019
Response from ASL on 10 Apr 2019
Dear guests, we are very sorry for the inconvenience caused during your stay. Regarding the A/C problem, we are sorry that our engineering department didn't do the temperature adjustment in time to cause the heat sensation to you. We will definitely strengthen the training and supervision of our staff in the future for the staff of the lobby bar who play mobile phones during the guest service. At the same time, we will also strive to improve the production of breakfast for the guests to open a sunny day. Thank you for your supporting to the hotel environment, we will try our best to improve the quality of our products, improve the service, and strengthen the management. Looking forward to providing satisfactory service for your next trip. ---- Sheraton Wenzhou Hotel Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean and tidy rooms, good breakfast spread but hope to have some Japanese choice too,
Stayed 2 nights in Mar 2019
Response from ASL on 9 Apr 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

8/10 Good

Pui Man Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Daniel

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Was given a smoking room when I asked for a non smoking room.
Stayed 1 night in Jun 2018
Response from Sheraton Wenzhou Hotel on 18 Jul 2018
Thank you for your feedback, we truly appreciate it. The deficiencies you mentioned has been brought to the attention of related departments. Please be reassured that ongoing improvements are being carried out to better serve our guests. We are looking forward to welcoming you back in the very near future. –Sheraton Wenzhou Hotel

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
As expats, we live in Wenzhou. This marvelous city has no shortage of superior lodging. For our anniversary, we chose the Wenzhou Sheraton because of its stellar reputation. It did not disappoint. The room, the amenities, the service all exceeded expectations. The food was top shelf, easily the best we have had in Wenzhou. We will be back.
Response from Susu on 2 May 2018
Dear guests, thank you for staying in sheraton wenzhou hotel and taking time to share your experience to us.Look forward to your stay in our hotel again.- wenzhou sheraton hotel

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from jenny on 15 Apr 2018
尊敬的客人，感谢入住温州喜来登酒店并抽出宝贵的时间向我们分享您的入住体验！喜来登酒店位于温州金融中心商务区车站大道，面朝繁华城市金融街，与时代和财富高档购物中心仅箭步之遥。酒店拥有舒适豪华、视野开阔的客房，客房均配备喜来登独有的特色睡眠体验，并提供免费高速无线互联网接入，让您随时随地与重要的人保持联系与沟通。期待您再次入住我们酒店。—温州喜来登酒店

8/10 Good

Ming-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from jenny on 15 Apr 2018
尊敬的客人，感谢入住温州喜来登酒店并抽出宝贵的时间向我们分享您的入住体验！喜来登酒店位于温州金融中心商务区车站大道，面朝繁华城市金融街，与时代和财富高档购物中心仅箭步之遥。酒店拥有舒适豪华、视野开阔的客房，客房均配备喜来登独有的特色睡眠体验，并提供免费高速无线互联网接入，让您随时随地与重要的人保持联系与沟通。期待您再次入住我们酒店。—温州喜来登酒店

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Caring staff and service with a smile.A great hotel and most certainly I will return. Thanking you.
Response from jenny on 12 Apr 2018
Dear guests, thank you for staying in sheraton wenzhou hotel and taking time to share your experience to us.Look forward to your stay in our hotel again.- sheraton wenzhou hotel

10/10 Excellent

Kevin, birmingham al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to nice shopping. Hotel was an oasis
Great sushi restaurant on the 25th floor. Hotel is top notch.
Stayed 2 nights in Jan 2018
Response from Carol on 2 Feb 2018
Dear Guest: Thank you for your feedback, we truly appreciate it. We are looking forward to welcoming you back in the very near future. –Sheraton Wenzhou Hotel

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good location but a little far from Airport and not many good restaurant nearby.
Stayed 2 nights in Jul 2017
Response from Yolanda on 9 Aug 2017
Dear guest: Thank you for your feedback, we truly appreciate it. We are looking forward to welcoming you back in the very near future. –Sheraton Wenzhou Hotel

6/10 Okay

PEI CHI

Liked: Staff & service
air condition is no good, smelling is not good.
air condition is no good, smelling is not good in the room.
Stayed 3 nights in Jul 2017
Response from Yolanda on 9 Aug 2017
Dear Guest, Thank you for sharing with us your comments on your recent stay in our hotel. We regret to hear that your stay was not fully satisfied. The problem you mentioned has been brought to the attention of related departments. We will improve from all aspects of staff training and our overall service levels. Please be reassured that ongoing improvements are being carried out to better serve our guests. We hope we get the chance to welcome you back to Sheraton Wenzhou Hotel again.——Sheraton Wenzhou Hotel

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017
Response from Yolanda on 9 Aug 2017
尊敬的客人： 感谢您入住酒店并作出点评。欢迎您再次光临——温州喜来登酒店

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs all around hotel.
Great and friendly services
Response from General Manager on 18 Oct 2016
Thank you for your feedback, we truly appreciate it. We are looking forward to welcoming you back in the very near future. –Sheraton Wenzhou Hotel

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
it wasn't clean at all, very disappointing ,
Response from Yolanda on 23 Jul 2016
Thank you for sharing with us your comments on your recent stay in our hotel. We regret to hear that your stay was not fully satisfied. The problem you mentioned has been brought to the attention of related departments. Please be reassured that ongoing improvements are being carried out to better serve our guests. We hope we get the chance to welcome you back to Sheraton Wenzhou Hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can be better
Didn't like the fact only one breakfast per room and the room is overpriced.

8/10 Good

Lonna, Big Bear, California

Liked: Cleanliness, property conditions & facilities, room comfort
Wenzhou Sheraton Nice but Not Perfect
The hotel was beautiful, and we really enjoyed having tea in the lobby. It came with free snacks and was reasonably priced. However, the staff did not understand English well, and we had problems when ordering room service. Someone had to come to read our breakfast order from our room's Chinese-English menu. We were disappointed in the breakfast, as the fruit was old and the eggs overcooked. The jacuzzi and spa were lovely, though. The neighborhood is nice, with a Starbucks and Walmart nearby. However, watch out for those crazy Wenzhou drivers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Typical sheraton would recommend

10/10 Excellent

Eddie, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel classic sheraton
Excellent hotel classic sheraton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Excellent location, good standard.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Evis, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is Excellent
Very good hotel, will always stay here when I visit Wenzhou

10/10 Excellent

Evis, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very central Good buffet and breakfast Very comfortable

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast good choice, room excellent

6/10 Okay

Draghignazzo, Mexico City

Disliked: Staff & service
They could do better.
Not complains at all, but everything is average... Always there is room for improvement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof business hotel
Excellent hotel, very comfortable room and bed, good internet. Everything you need for a business hotel.

8/10 Good

Asia is my second home

Liked: Cleanliness, staff & service, room comfort
Boston businessman
The hotel was excellent in every capacity and made for a pleasurable experience. The only complaint is they cannot exchange currencies and you must visit a local bank. Otherwise, the food, the surroundings and the accommodations exceeded expectations.

4/10 Poor

morten

Business traveller
Disliked: Staff & service, property conditions & facilities
Sheraton er ikke til at genkende
Hotellet er meget slidt - maden er under væsentlig vanlig standard Personalet taler KUN kinesisk
Stayed 9 nights in Oct 2023
Response from Digital on 7 Nov 2023
We are very sorry that we could not give you a satisfactory stay experience this time. We would like to express our sincerest apologies for the unsatisfactory experience during your stay after hearing your comments about our work. Regarding the service questions you raised, we will strengthen the training of relevant service personnel. As for dishes, the hotel has been exploring how to make the food more delicious and actively develop new dishes. Sheraton Wenzhou Hotel was opened in 2010, with a superior geographical location, and the interior of the hotel is being gradually renovated to provide guests with a better stay experience. Our staff is committed to creating a comfortable and clean environment for our guests, and I believe that your feedback will give all of our staff the opportunity to work harder and give us even more motivation to serve you better. Thank you again for sharing your experience with us and we sincerely hope that your next visit will be more enjoyable.

8/10 Good

Feng

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The deco is old and tired down a bit, but overall still ok. The location is good.
Stayed 3 nights in Aug 2023
Response from DIGITAL on 29 Aug 2023
Dear guests, Sheraton Wenzhou Hotel was opened in 2010, but the hotel is under renovation step by step, committed to providing guests with a better stay experience, we will continue to improve the service to make your stay more satisfactory. Your praise is our greatest affirmation and encouragement, looking forward to your visit again. May the joy and happiness around you today and always.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whenever time I travel to wenzhou for business trip and I always stay this hotel. Good location and clean
Stayed 1 night in Oct 2021
Response from DIGITAL on 31 Aug 2023
Thank you for your support and love to Sheraton Wenzhou Hotel, Sheraton Wenzhou Hotel opened in 2010, has a superior location, only 5 minutes walk from Times Square, and Yintai is only 10 minutes by car, we will cherish your praise more, and constantly improve the service to make your stay more comfortable. Your praise is our greatest affirmation and encouragement, looking forward to your visit.

10/10 Excellent

YANHONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
整体还可以 不错
Stayed 1 night in Jan 2020
Response from DIGITAL on 31 Aug 2023
承蒙厚爱，能够得到您的认可，感谢您对温州喜来登酒店的支持与厚爱，温州喜来登酒店于2010年开业，有着优越的地理位置，与时代广场步行仅5分钟的距离，与银泰车程也仅10分钟，我们会更加珍惜您的好评，不断地完善服务，让您的入住更加顺心。您的好评就是对我们最大的肯定与鼓励，期待您的再次光临。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 1 night in Dec 2019
Response from ASL on 28 Dec 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from ASL on 19 Dec 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, very sheraton standard.
Stayed 1 night in Nov 2019
Response from ASL on 23 Nov 2019
Dear guests: Thank you for choosing to stay at Sheraton Wenzhou Hotel and taking the time to share your stay experience with us! Thank you for your recognition and support of our hotel service. We look forward to your stay at Sheraton Wenzhou Hotel again. I wish you and your family a happy life and have a nice day!