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Reviews of The Granville Hotel

4 out of 5
The Granville Hotel
Meagher Quay, Waterford

Reviews

9.4

Exceptional

Rating 10 - Excellent. 541 out of 775 reviews" "
Rating 8 - Good. 185 out of 775 reviews" "
Rating 6 - Okay. 32 out of 775 reviews" "
Rating 4 - Poor. 15 out of 775 reviews" "
Rating 2 - Terrible. 2 out of 775 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jill

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Check in took some time even though there wasn’t a line. Only one person at the desk for such a large hotel.
Stayed 1 night in May 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quay is under construction so view was not great. The staff were very nice and helpful and the history of the hotel is really great.
Stayed 2 nights in May 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. So clean
Stayed 2 nights in May 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property! The breakfast was amazing!
Stayed 1 night in Apr 2024
Response from Customer Care on 4 May 2024
Dear Cindy Thank you very much for your review. We very much appreciate it.We do up you get to stat with us again soon .Kind regardsCustomer Care Team

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely property!! I booked through Expedia but they called day prior to verify check in. I mentioned my birthday and when I arrived I had a lovely surprise! A birthday treat was left in our room. Hotel was clean, quiet and comfortable we ate one dinner at the attached restaurant and it was amazing. The bar was lovely with fireplaces to warm our bones! Highly recommend this hotel!
Stayed 2 nights in Apr 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar area Rooms a lot try le on the small side Noisy with heavy construction
Stayed 1 night in Apr 2024
Response from Customer Care Team on 4 May 2024
Thank you Peter, for taking the time to place a review. Once the construction is finished the new bridge will be a great asset to Waterford City. We are a historic hotel so one or two of our rooms are a little on the small side. When you come to stay with us again which we hope you will, please ask for one of our larger rooms.Kind regards

10/10 Excellent

Fahmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historical property with exceptional service. The attitude from the front desk to the restaurant staff was as good as you can hope for on any trip.
Response from Customer Care Team on 4 May 2024
Dear Fahmy,Thank you very much for your lovely review. We are delighted you enjoyed your stay us and that our staff looked after you really well.Kind regards

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wry quaint older boutique hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is up to standard at this hotel. Courteous staff very helpful, good quality food, excellent lunch carvery. The room was big and spacious with a good size ensuite. Access is a bit complicated if you are driving and don’t know the layout of the city centre, the Sat nav can lead you around in circles. The car park is across a very busy road opposite the hotel. Would we stay again? Yes definitely.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 4 May 2024
Dear Brian Thank you very much for taking the time to place a review. We are delighted you enjoyed your stay with us and do hope you get the opportunity of staying with us again.

6/10 Okay

Lawrence, Drogheda

Liked: Cleanliness, staff & service
Cannot recommend. Check in at 4! No earlier even though we were waiting in the lobby two hours early and watched others check in. The room we finally got was not the best (very small). Did not feel like a valued customer.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff ,rooms are very clean .loved it
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay for 2 nights, enjoyed the breakfast and also had lovely lunch. Fiona in reception was lovely when we were checking out. But all the staff were friendly and helpful. The rooms are comfortable and homely. Nice touches that you dont always get in a hotel in the city. We will definitely be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very professional. Room was very comfortable and close to sightseeing spots/pubs. The pub below served the best Guinness I had in Ireland. Thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the personal service
Amazing service!
Stayed 1 night in Feb 2024

8/10 Good

Alma

Stayed 2 nights in Feb 2024

10/10 Excellent

mr d c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Usama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kenneth, Orlando

Stayed 1 night in Jan 2024

8/10 Good

Usama

Stayed 1 night in Jan 2024

10/10 Excellent

Claire

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Stayed 1 night in Jan 2024

10/10 Excellent

LRout

Business traveller
Liked: Property conditions & facilities, room comfort
Would definitely stay there again
A very nice hotel... the staff are super and the food is great. The bed was pretty comfy. The room was nice, not overly fancy but did what it needed to do.
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel!
Just a lovely night away after the busy christmas period, staff at front desk and bar so lovely, breakfast great,beds so comfortable and room with a lovely view of the quay! Perfect hotel to explore Waterford! We are regular visitors, see you soon
Stayed 1 night in Jan 2024

8/10 Good

Paul

Stayed 3 nights in Dec 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt at home here when I returned to Waterford for first time in a long time. Loved the scones.
Stayed 5 nights in Dec 2023
Response from Customer Care on 23 Dec 2023
Dear MarkThank you for your lovely review . We do hope you get to visit us again soon,Kind regardsCustomer Care Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful but skip breakfast
The hotel was wonderful, comfortable, and clean. The front desk staff were also fabulous. However, the breakfast hostess was condescending and unwelcoming, which is the antithesis of every other experience we had in Ireland.
Stayed 1 night in Nov 2023
Response from Customer Care on 23 Dec 2023
Apologies Samantha for your experience and we will certainly address this. Delighted though you did enjoy your breakfast.We do hope you will come back to us again.Taking this opportunity of wishing you a very Happy Christmas

10/10 Excellent

Bertie

Stayed 1 night in Nov 2023

10/10 Excellent

Francis, Summerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Granville is a classic. I’ll be back and am happy to recommend them.
Stayed 2 nights in Nov 2023
Response from Customer Care on 23 Dec 2023
Dear Francis, Delighted you enjoyed your stay with us and we do hope you get to stay with us again soon Happy Christmas

10/10 Excellent

Tracy Ann

Stayed 1 night in Oct 2023

10/10 Excellent

Janet L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love your hotel. Please have some flat pillows available.
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, full of character from schools and great professional staff
Stayed 1 night in Oct 2023

10/10 Excellent

Brock

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Receptionist extremely helpful. She managed to find a quiet room at last minute - very grateful to her, the room was perfect 👌 Breakfast was delicious, lots to choose from and everything super fresh.
Stayed 1 night in Oct 2023

10/10 Excellent

marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A glamorous old place. We stayed just a night en route to Kenmare from Rosslare, and it was elegant and comfortable. Dinner in the restaurant was really, really good.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was well located and in good condition. The staff were very helpful and the breakfast was good. The only challenges were that the location requires you to drop off luggage and remark the car down the street. Not too far at all but there were tour buses parked in front and nowhere to stop and unload. Also, construction across the street was quite loud during the day with a front facing room. Both challenges are difficult for the hotel to control, but perhaps valet support could help with luggage drop off in situations like this. Overall a lovely hotel. (10/23)
Stayed 1 night in Oct 2023

8/10 Good

Marjorie L

Liked: Cleanliness, amenities, property conditions & facilities
Wifi is terrible. Staff said they would look into it and come back but they never did. Otherwise hotel is very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in Waterford
The hotel is really nicely appointed and the nicest hotel we’ve stayed in so far. Also the room was the largest. Huge by most European standards. The staff is very friendly (as has been everywhere we’ve been). Highly recommended
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place in Waterford
Hotel staff was superb, very friendly and helpful. I would absolutely recommend also either having a pint or dinner at their restaurant: very good food and excellent service in an welcoming environment with plenty of local families. Location was great: a two minute walk from the Waterford Catholic Cathedral and shopping area and about a 10 minute walk to House of Waterford. The hotel is also within walking distance from the bus and train station. The only downside was the location of my room, which was directly on top of the bar and could hear the music until 11:30 pm
Stayed 2 nights in Oct 2023

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. Great dining and very walkable. The staff was so accommodating from the front desk to the restaurant staff. Our room was huge and absolutely gorgeous.
Stayed 1 night in Oct 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Irene

Travelled with family
Liked: Staff & service
Construction right outside our room. Old hotel, had to climb stairs to get to the bed. I am sure it is mostly used for bus trips.
Stayed 1 night in Oct 2023