Exterior

Reviews of Capital Hilton

4 out of 5
Capital Hilton
1001 16th St NW, Washington, DC

Reviews

8.2

Very good

Rating 10 - Excellent. 490 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 120 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay near the White House
Stayed 3 nights in May 2024

10/10 Excellent

Rebecca, Washington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel within 5 mins walk of the White House and many of the DC museums.
Stayed 1 night in May 2024
Response from Paolo P., GM on 19 May 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Paolo P., GM

10/10 Excellent

Ermelda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from Paolo P., GM on 16 May 2024
Thank you for your glowing rating! We're delighted to hear about your memorable stay with us. Providing exceptional service is our priority, and we're thrilled to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Paolo P., GM

10/10 Excellent

Angela, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to DC to celebrate my birthday and Mother’s Day, the people at The Capital Hilton made it wonderful. Roberto checked me in and set the tone. He was friendly, had great smiles and accommodating. Frank made sure I had what I needed and was very nice. He had smiles and kind words for me. Frank helped me find places to eat and when my friend lost her phone in a cab, he worked to help us find the cab even though she didn’t lose it at the hotel. I am from Georgia and felt safe and at home. The young lady working with frank at the desk on Saturday was helpful and working to help. (I am sorry to not get her name) Mohammed and Kamal made my transportation requests not a problem. I easily was given directions by Mohammed and he made sure I was safe in my travels. As stated earlier, I felt safe and at home. My room was fabulous. It was clean, spacious and beautiful. The view was excellent. I will return here to stay. Thank you all for helping make my stay memorable.
Stayed 4 nights in May 2024
Response from Paolo P., GM on 16 May 2024
Thank you for your splendid review of your stay with us. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will make sure to honor the efforts of all team members who played a part in ensuring your experience was smooth and effortless. We look forward to the pleasure of hosting you again on many future visits to come.Regards, Paolo P., GM

10/10 Excellent

Consulate

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Paolo P., GM on 16 May 2024
Thank you for your positive rating! We're delighted to hear about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Paolo P., GM

6/10 Okay

BABAK

Liked: Cleanliness, property conditions & facilities
Very close to white house
Stayed 2 nights in May 2024
Response from Paolo P., GM on 16 May 2024
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, particularly enjoying our great location. We understand that a prime location adds value to our guests' experiences, and we're thrilled that you appreciated it. Thank you once again, and we eagerly await your return to experience our fantastic location once more.Regards, Paolo P., GM

10/10 Excellent

Mehdi, Charlotte

Stayed 3 nights in May 2024
Response from Paolo P., GM on 16 May 2024
Your fantastic rating made our day! We're thrilled to hear that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Paolo P., GM

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and frank at the front desk was very professional with my needs during my stay at Capital Hilton and i will refer friends and family, thank you. Markus Dorsey
Stayed 2 nights in May 2024
Response from Paolo P., GM on 16 May 2024
Thank you immensely for taking the time to leave such a high rating! Learning about your remarkable stay and the engaging encounters with our team is very encouraging. Our goal is to provide exceptional service, and it's heartwarming to know our staff has made a significant positive impact. We're thankful for your recognition of their efforts and look forward to your return for more memorable experiences.Regards, Paolo P., GM

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
When I check in no one explain to me they will charge 25$ twice I found out when I was checking outdid not like that it all
Stayed 2 nights in May 2024
Response from Paolo P., GM on 16 May 2024
Thank you for sharing the feedback on your experience with us. I am concerned by your account of an apparent billing error. I do implore you to contact our hotel to ensure that any inaccuracies in your bill get sorted. We uphold a very strong culture of integrity and honesty and want to correct potential irregularities. I apologize for the inconvenience of taking the time to follow up on this issue.Regards, Paolo P., GM

6/10 Okay

Kelley

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beware, new $25 fee they surprise you with. I got in around 10pm and was told that I had to pay a $25/night fee that I could use at the restaurant. I asked if I could use it tomorrow since it was late and told "no". I was later told that wasn't true, but I had lost that $25.
Response from Capital Hilton on 12 May 2024
Thank you for bringing this to our attention. We pride ourselves on ensuring guests have the appropriate information needed for their stay. We want to make this right. Please contact us directly so that we may assist you.

8/10 Good

Shrikant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most attractions are nearby and within walking distance of the property. Special thanks to Keith for the quick check-in and check-out, and he also helped me to understand the services I can avail at the property. Complimentary water bottle was not available in the room.
Stayed 2 nights in May 2024
Response from Paolo P., GM on 11 May 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Paolo P., GM

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Paolo P., GM on 11 May 2024
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Paolo P., GM

2/10 Terrible

Sriram, Huntersville

Travelled with family and small children
Liked: Cleanliness
The property valet lost my key and it resulted not only us getting delayed and kids having to wait outside the lobby for 3 hours but also monetary losses for subsequent bookings which Hilton didn’t even care to acknowledge.
Stayed 2 nights in Mar 2024
Response from Paolo P., GM on 7 May 2024
Please accept our heartfelt apologies for any shortcomings in your experience, as it does not align with the high standards we set for ourselves. Every member of our team is committed to delivering exceptional service, and we deeply regret any lapse in meeting your expectations. We understand the significance of making a positive first impression, and we're genuinely sorry if we fell short in this aspect.Regards, Paolo P., GM

8/10 Good

Peter, Brighton

Stayed 2 nights in Apr 2024

6/10 Okay

Lawrence

Business traveller
They did not give me a wake up call
Stayed 1 night in Apr 2024
Response from Paolo P., GM on 30 Apr 2024
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Paolo P., GM

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in Apr 2024
Response from Paolo P., GM on 30 Apr 2024
We're so thankful for your amazing rating! Hearing that our service and product left such a positive impression on you is truly uplifting. Your feedback will be celebrated with our team, who strive for excellence every day. We eagerly await the opportunity to welcome you back for another remarkable stay, where we will continue to exceed your expectations in every way possible!Regards, Paolo P., GM

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean, kind staff and not fragrances so you know they aren’t hiding anything.
Stayed 3 nights in Apr 2024
Response from Paolo P., GM on 30 Apr 2024
What a delightful review! We're honored by your outstanding rating and thrilled to have met your expectations. Your feedback will serve as encouragement for our team to maintain our high standards. Rest assured, we will continue to go above and beyond to ensure your next stay is just as exceptional. We eagerly await the opportunity to welcome you back for another memorable experience at our property!Regards, Paolo P., GM

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paolo P., GM on 30 Apr 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Paolo P., GM

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely quiet which made for a goodnight’s test.
Stayed 1 night in Apr 2024
Response from Paolo P., GM on 28 Apr 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Paolo P., GM

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Paolo P., GM on 16 May 2024
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Paolo P., GM

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good facilities. Helpful staff. But, the having to navigate past all the smokers outside the hotel was very unpleasant.
Stayed 3 nights in Apr 2024
Response from Paolo P., GM on 28 Apr 2024
Your excellent rating and feedback brightened our day! We're thrilled to learn about your memorable stay, particularly the great interaction with our team members. Providing personalized and attentive service is what sets us apart, and we're glad that you experienced that during your visit. Thank you for recognizing our staff's efforts, and we eagerly await your return for another exceptional experience.Regards, Paolo P., GM

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, good location, staff and everything
Stayed 2 nights in Apr 2024
Response from Alicia on 22 Apr 2024
Thank you so much for your feedback!

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 2 nights in Apr 2024
Response from Alicia on 22 Apr 2024
Thank you so much for your feedback!

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities
We arrived late Friday night 4/19 where we checked in and immediately went to sleep from the road trip. Upon waking in the morning my fiance attempted to make herself some coffee when saw coffee stains on the cup lid and coffee maker. She then attempted to shower which alerted her to the lime and grime in the shower and around the floor of the toilet. She immediately took pictures and addressed it to the front desk. I find it very unfair for someone to make a full payment for a used and partial ready room.
Stayed 2 nights in Apr 2024
Response from Paolo P., GM on 21 Apr 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Paolo P., GM

10/10 Excellent

Monae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Apr 2024
Response from Paolo P., GM on 21 Apr 2024
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last!Regards, Paolo P., GM

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Frank provided top tier customer service. The hotel and our room was very clean and the housekeeping staff was very pleasant.
Stayed 2 nights in Apr 2024
Response from Paolo P., GM on 21 Apr 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Paolo P., GMRegards, Paolo P., GM

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paolo P., GM on 21 Apr 2024
We're grateful for your great rating! It's fantastic to hear that your stay with us was memorable. Delivering exceptional service is our goal, and we're thrilled that we hit the mark with you. Thank you again, and we look forward to hosting you again on your next trip.Regards, Paolo P., GM

10/10 Excellent

Shamelle, Somerset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Paolo P., GM on 21 Apr 2024
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Paolo P., GM

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Paolo P., GM on 21 Apr 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Paolo P., GM

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I have stayed at the Capitol Hilton and cannot think of a reason to go another hotel. Rooms are in excellent condition; staff are kind and courteous. Location cannot be beat.
Stayed 5 nights in Apr 2024
Response from Paolo P., GM on 21 Apr 2024
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Paolo P., GM

10/10 Excellent

Erlyn, Edison

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and helpful especially if you have a dog. Very pet friendly and the family suite is huge! The valet parking is expensive but that everywhere in DC. Also took 30 min to get your car at check out so its convenient that they communicate thru text with you if you want the car ready when u come down. I just wish the bathroom has an exhaust and needs more rods for hanging towels and clothes (only hav one). The hotel looks newly renovated, no pool but has a gym. CVS is also right next door which was great! Very walkable to the white house! Would love to come back!
Stayed 2 nights in Mar 2024
Response from Paolo P., GM on 21 Apr 2024
Thank you for sharing your satisfaction with your recent stay. I am elated to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. Our objective is to provide exceptional service to truly take care of our guests, and it's always a satisfying experience to receive confirmation that we have done so. We will give recognition to every team member who was instrumental in giving you a smooth and seamless experience. The prospect of welcoming you back on many future occasions is one we relish.Regards, Paolo P., GM

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in DC as a tourist, this is a great location. It is just a few walkable blocks from the White House and The National Mall.
Stayed 3 nights in Apr 2024
Response from Alicia on 15 Apr 2024
Tahn kyuo so much for your feedback.

10/10 Excellent

Xenia, Seven valleys

Stayed 1 night in Apr 2024
Response from Paolo P., GM on 7 May 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Paolo P., GM

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Alicia on 14 Apr 2024
Thank you so much for your feedback, can't wait to welcome you back.

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, property conditions & facilities
I had a rough experience. When I arrived at 11:00 pm, there was no room available/over booked. They sent me to Timbuktu / Rockville. The staff person said it would take $5 minutes to get to my alternate hotel for night 1. I wasn’t given a choice to book something closer. What actually happened was it took 30 min to get there, 55 minutes to return the next day. I only got 4.5 hours sleep. I was late for my first leg visit of the day. Theresa was the only staff person who made this experience better. If not for her I would have given 2 stars. She gave me: free bfast, free glass of wine, late checkout. I wasn’t charged for the first night and reimbursed for the Uber rides to and from Rockville. Would I stay here again? Probably. I’m just more tired than I should be at the end of the trip and I was late for an impt mtg. I left this review to give a huge shout out for Theresa!
Stayed 2 nights in Apr 2024
Response from Alicia on 14 Apr 2024
Thank you so much for your feedback we do apologize for the inconvenience we made have cause you during your stay I'm glad Theresa was able to turn you stay around.

2/10 Terrible

Vito

Stayed 1 night in Apr 2024
Response from Paolo P., GM on 30 Apr 2024
I regret to learn that your stay with us was not the flawless experience we promised. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Paolo P., GM

6/10 Okay

Mridul

Travelled with family
Disliked: Amenities
Area of the property is good, property condition and service are below average
Stayed 2 nights in Apr 2024
Response from Alicia on 14 Apr 2024
We do apologize for the inconvenience and appreciate your feedback.

4/10 Poor

Samy

Travelled with family
Disliked: Staff & service
Great area. But terrible service. Front desk people are really nice. But no hand soap in the bathroom and no one picks up the phone when calling for extra coffee cups and hand soap Seems like they are too busy to pick up the phone. Called 15 times in a 4 hour period and no one picked up in housekeeping, room service or front desk. Used shower gel for hand soap then !
Stayed 1 night in Apr 2024
Response from Alicia on 14 Apr 2024
We do apologize for the inconvenience and appreciate your feedback.

2/10 Terrible

Naison

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Took around $91from the card without notice and didn’t even include it in the final bill. When we asked about it they told it they will return it.
Stayed 2 nights in Apr 2024
Response from Alicia on 14 Apr 2024
We do apologize for the inconvenience and appreciate your feedback.

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alicia on 14 Apr 2024
Thank you so much for your feedback.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check in and the property was central to everything we needed to get to
Stayed 1 night in Apr 2024
Response from Paolo P., GM on 7 Apr 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of our newly renovated rooms and the exceptional service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Paolo P., GM

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alicia on 14 Apr 2024
We do apologize for the inconvenience and appreciate your feedback.

6/10 Okay

Mi young, New York

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Paolo P., GM on 7 Apr 2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Paolo P., GM

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 2 nights in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you so much for your feedback.

10/10 Excellent

gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alicia on 2 Apr 2024
Thank you for your review.

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for dining, walk to attractions and metro.
Stayed 2 nights in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you so much for your feedback.

10/10 Excellent

Ashley, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely book again. My stay was great.
Stayed 3 nights in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you so much for your feedback.

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 4 nights in Mar 2024
Response from Alicia on 1 Apr 2024
Thank you so much for your feedback.

2/10 Terrible

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
Dining areas were limited
Stayed 3 nights in Mar 2024
Response from Paolo P., GM on 31 Mar 2024
We want to express our heartfelt apologies as your feedback does not match the outstanding experiences we strive to offer. Ensuring the comfort and delight of each guest is a core priority for our entire staff, and we are disappointed that we were unable to deliver a flawless experience for you. We firmly believe that the first impression sets the tone for our legendary guest service.Regards, Paolo P., GM

10/10 Excellent

Kory, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in Mar 2024
Response from Paolo P., GM on 31 Mar 2024
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Paolo P., GM