1 King Deluxe Pool View

Reviews of Hilton Washington DC National Mall The Wharf

4 out of 5
Hilton Washington DC National Mall The Wharf
480 L'Enfant Plaza, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 629 out of 1057 reviews" "
Rating 8 - Good. 236 out of 1057 reviews" "
Rating 6 - Okay. 102 out of 1057 reviews" "
Rating 4 - Poor. 58 out of 1057 reviews" "
Rating 2 - Terrible. 32 out of 1057 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Tim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room provided us did not have a working air conditioning unit and also looked more like a closet than a room. We requested another room and received it but there was no apology from the front desk…as if, our inconvenience didn’t matter-just rude. The hotel experience was the worst for a Hilton I’ve had in some time.
Stayed 1 night in Mar 2024

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay
Stayed 1 night in Mar 2024
Response from Jahaira on 17 Mar 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!!
Stayed 4 nights in Mar 2024
Response from Jahaira on 16 Mar 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 3 nights in Mar 2024
Response from Jahaira on 15 Mar 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Sarah, Elkhorn

Stayed 3 nights in Mar 2024
Response from Jahaira on 16 Mar 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Musheka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and friendly. The place is good, safe, quiet and lots of fun places around too.
Stayed 3 nights in Mar 2024
Response from Aleksandar on 9 Mar 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location to visit all of the area monuments and historical sites. Beautiful hotel marked only by ridiculously restricted water pressure in the shower. There was barely even enough water to use the hand sprayer. Worst I've ever experienced in a hotel.
Stayed 3 nights in Feb 2024
Response from Jahaira on 4 Mar 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn’t like
Stayed 1 night in Feb 2024
Response from Jahaira on 24 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Diondria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jahaira on 24 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the subway was close and staff were friendly
Stayed 3 nights in Feb 2024
Response from Jahaira on 14 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everythjng at the national mall easily walkable quick Uber availability and amazing valet service.
Stayed 2 nights in Feb 2024
Response from Jahaira on 11 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Leamor

Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Jahaira on 9 Feb 2024
Thank you for responding to our survey. We appreciate all of your comments, and we will definitely take them into consideration as we work to improve our guest's experience.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Feb 2024
Response from Jahaira on 6 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was close to the mall and other attractions. Disappointed that they did not include breakfast in the room price. We ate breakfast then were presented with a bill which was way more than the quality of the food. This hotel also does not have airport shuttle.
Stayed 1 night in Jan 2024
Response from Jahaira on 28 Jan 2024
Thank you for responding to our survey. We appreciate all of your comments, and we will definitely take them into consideration as we work to improve our guest's experience.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jahaira on 24 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Richard Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re thinking about hitting D.C. to see the sights, I recommend this hotel. Don’t let the parking garage scare you, it’s literally a 2 minute walk from the garage to the hotel. Looking at the map, we thought the museums were further away. Everything is very close. We easily made the trek on foot with two young kids in tow; even through the snow! The room was very clean, the staff very friendly. The hotel has great dining options and there are many places to eat within a 5 minute walk.
Stayed 3 nights in Jan 2024
Response from Jahaira on 23 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Nancy

Stayed 2 nights in Jan 2024
Response from Jahaira on 11 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jahaira on 23 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is spectacular, it has a perfect location, it is very close to all the important monuments and museums, near the airport, in the lobby there is an elevator that goes down to a floor full of restaurants, cafes and shops, there is also a metro stop In front of the hotel is the spy museum, the rooms are spacious and modernized with LED lights, in the Lobby there is also a Starbucks, in short, it is the best hotel to visit Washington DC
Stayed 4 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Takahiro

Stayed 2 nights in Jan 2024
Response from Jahaira on 4 Feb 2024
Thank you for responding to our survey. We appreciate all of your comments, and we will definitely take them into consideration as we work to improve our guest's experience.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024
Response from Jahaira on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

magdi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel the rooms were real nice
Stayed 1 night in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We appreciate all of your comments, and we will definitely take them into consideration as we work to improve our guest's experience.

10/10 Excellent

Mouhmoud

Stayed 1 night in Jan 2024
Response from Jahaira on 3 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Zi-Ninn, Wayne

Stayed 1 night in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

john hassard-

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only problem was google maps, it took us under the hotel on on surface streets it took 30 mins to find hotel, otherwise all good
Stayed 6 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Graig

Travelled with partner
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe, organized, quiet
Stayed 3 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Edmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Very pleasant experience!
Stayed 3 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Elizebeth

Liked: Amenities
Great location and very clean interior!
Stayed 1 night in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Murray

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms rather poorly serviced, only one paper cup for rhe coffee machine with three coffee pods, should be crockery cups at this price point, and dont be so cheap, allow for a couple of coffees each. Elevator button was malfunctioning, reported and repaired. Filter water was available from the ice room but no instructions as to where the lights off in a dark corner ice room was.found with staff assistance, choice of tv channels was poor, they expect you to bring your own. Generally dumbed down no service nice beds hotel
Stayed 2 nights in Jan 2024
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

LYNNITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Erica

Stayed 2 nights in Dec 2023
Response from Aleksandar on 19 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

April Lashun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GREAT Hilton property. It was convenient to the Metro from the DCA airport. It was walkable to The Wharf area and to the National Mall area. The room was very nice, and housekeeping came every day without having to make a request. Free bottled water, and a Starbucks on site were wonderful amenities. I enjoyed my stay and would definitely recommend this as the property to reserve for your stay in Washington, D.C.
Stayed 5 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Tia

Stayed 3 nights in Nov 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Rami

Stayed 2 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Vivian

Stayed 3 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Vivian

Stayed 1 night in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was clean. Staff were very friendly. A little removed from heavy tourist flow so it was quiet but sill very close to the mall.
Stayed 1 night in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Dr. Ananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Spacious and clean.
Stayed 4 nights in Dec 2023
Response from Aleksandar on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Johann

Response from Jahaira on 13 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jahaira on 8 Feb 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a restaurant with good food, fairly priced, double king beds. All around really good experience.
Stayed 3 nights in Dec 2023
Response from Jahaira on 17 Jan 2024
Thank you for responding to our survey. We are so glad you enjoyed your stay with us. We hope to see you again soon!